Mar 8, 2023 | Channels, Features
With the increase in competitiveness, a result of the accessibility that we have to any company on the Internet, certain factors become decisive when the user opts for one company or another. One of them, and the one we’re going to focus on today, is user...
Mar 1, 2023 | Artificial Intelligence, Blog, Technology
Companies have become aware of the importance of the customer experience during all stages of the consumption process. It is those cognitive, affective, behavioral and sensory responses of the consumer that ultimately generate a positive and satisfying experience or...
Feb 22, 2023 | Artificial Intelligence, Blog
Traditional customer service methods are no longer up to the task of meeting the increasingly demanding demands of customers. Companies now need to implement solutions based on Artificial Intelligence to effectively meet customer needs, offering new communication...
Feb 15, 2023 | Technology
The procedure that allows you to change your telephone provider while keeping your telephone number is known as portability. This change of operator is generally not going to entail any additional cost, as well as being your future provider who is usually in charge of...
Feb 8, 2023 | Call Center Cloud Technology
What are KPIs? KPIs or Key Performance Indicators are key performance indicators that are used to measure the success of a company in different areas, such as production, finance, customer service or the sales department. Knowing these indicators allows us to know the...
