Instant communication is essential to stay connected in a global market. A useful tool to overcome language barriers that hinder such international...
Artificial Intelligence
Discover the latest innovations in artificial intelligence with Fonvirtual and explore our revolutionary solutions!
We offer conversational AI, virtual agents, call summaries and transcripts, sentiment analysis, call translation… all in real time.
Voicebot: New Experiences for Your Customers in Voice Conversations
Voicebot – a blend of the words "voice" and "robot" – is a revolutionary technology that has become an omnipresent presence, simplifying our daily...
Call transcription and translation
Distances and borders are no longer obstacles to establishing a seamless and dynamic global communication. In fact, due to the increasing...
Real-time gender ID in calls
Technological advancements continue to surprise us constantly. One of the most astonishing developments, driven by Conversational AI, is the...
Advanced Enterprise Chatbot Solutions
An enterprise chatbot is not just a program that answers questions; it's a multifunctional tool transforming customer experience and contributing to...
Real-Time Call Summaries: simplify info
The AI Revolution in Organisational Communication One of the practical advancements that Artificial Intelligence has enabled in the field of...
Speak Every Language with a Professional Translation Service
As globalisation and interconnection between countries grow, trade barriers are reduced. Companies are betting on expanding into international...
Unlocking the Conversations of the Future Thanks to AI
The era of futuristic conversations, promised to be radically different from those we know, is already here. Advances in Artificial Intelligence are...
Real-Time Professional Call Translation
Having a smooth conversation with people speaking a different language, even when located in different corners of the world, is now possible. AI,...
Discover the most comprehensive AI tools for remote working
On the horizon of the workplace and everyday transformation, artificial intelligence (AI) emerges as a revolutionary force. Its constant...
Options to make call transcription with artificial intelligence
Artificial intelligence is not a technological advance that has appeared overnight; but it is now when it is on everyone's lips, thus generating a...
Enhancing Customer Experience with AI
Welcome to the fourth technological revolution! Can you imagine a world where technology becomes your best ally to take your business to the next...
Boost Online Sales with Effective Techniques
In the era of full digitalization of all areas of our world, the immersion of sales processes online is becoming more and more significant. Online...
Improving customer service productivity with virtual agents
In an increasingly connected world, customer service is the secret ingredient to stand out from the competition. But how do you do it? Imagine a...
Unify your virtual and human agents on a single platform
Coordinate human work with automation Since the emergence of artificial intelligence, the dynamics of the world of work are transforming faster than...
The importance of real-time call transcription data analysis
In the information age, data has become the most valuable resource for companies. With the rise of new technologies, such as artificial intelligence...
Benefits of Conversational AI in Customer Service
Conversational AI has become a fundamental tool to improve the experience and optimize customer service. The incorporation of chatbots and AI...
Get to know your customer with Fonvirtual’s call summaries
Our automatic artificial intelligence-generated summaries in real time provide a clear and concise view of your customer. This enables you to...
AI in call center: efficiency
The year 2023 will be remembered as the year in which Artificial Intelligence became known to the general public thanks to ChatGPT. The appearance...
Sentiment analysis using AI in call centers
Sentiment analysis using AI in call centers In the business world, customer satisfaction is the key to success and profitability. Successful...
Improve Customer Service and Sales with Call Transcription
Call transcription or Speech to text is a technology that allows, in real time, to convert audio into text. Applicable to any field or level, it...
AI in Business Telecom: Enhancing Customer Experience
Companies have become aware of the importance of the customer experience during all stages of the consumption process. It is those cognitive,...
Can Artificial Intelligence improve your Customer Service?
Traditional customer service methods are no longer up to the task of meeting the increasingly demanding demands of customers. Companies now need to...
Key technologies to automate your business processes
In recent years, and especially as a result of the Covid-19 pandemic, to automate business processes has become a priority and essential practice...
How to ensure digital accessibility in customer service
One of the many innovations in customer service of companies is a fundamental element: guaranteeing digital accessibility in order to adapt them to...
4 AI Features for Secure Communication
Despite the many advantages offered by Artificial Intelligence, there are still companies that fear that if they implement these systems, the...
How to choose the best web chat for companies
Nowadays, companies are aware that digital transformation is a key factor in their daily processes. Specifically, in customer service,...
Fonvirtual’s PBX for Omnichannel Experience
Today, businesses have at their disposal a wide variety of channels to interact with customers. From traditional voice calls to instant messaging...
Speech analytics: the guarantee of customer satisfaction
In any company, making the right decisions involves analyzing the data obtained during processes. Perhaps this can be easy when we are talking, for...
5 examples of using chatbots in customer service
It is a fact that, for some years now, Artificial Intelligence has been revolutionizing the world in general, and more specifically, the business...
How to automate appointment scheduling with Artificial Intelligence
In any subject related to business and customer service, one of the main topics has always been to enhance and improve what we know as "User...
What are the benefits of a virtual PBX for internal communication?
Communication in business is one of the most important aspects. Even though many companies develop their communication channels to satisfy their...
Why use the voicebot for teleprospecting?
Progress is an integral part of human curiosity, we always want to discover more and find ways to help Man in his tasks, from the most banal to the...
Chatbot for WhatsApp: what is it and how to use it in your company
One of the areas where businesses need to take the greatest care of is customer service. Any business depends on the satisfaction of its customers,...
What is a virtual agent and how can you use it in your company?
In an increasingly competitive environment, it is essential to find an element that differentiates our company from the rest. Good customer service...
7 uses of Artificial Intelligence in a contact center
As more and more companies are opting for a multi-channel communication strategy, providing high quality customer service has become one the most...
Artificial Intelligence and call center: how do they relate?
It is undeniable that new technologies have taken on a fundamental role in our lives. It is also undeniable that these technologies are becoming...
AI and Virtual PBX: The Perfect Combo
Artificial Intelligence has completely changed our traditional view of customer service. Customer service has done a complete 180º thanks to...