Customer service in a clinic veterinarian, thatIt’s not just about opening hours. An emergency can happen at any time, and when it does, pet owners expect a fast, efficient, and professional response. That’s why more and more centers are opting for solutions like pet sitting services.veterinary call center, a tool designed to provide total availability and an optimal customer service experience, even outside of normal business hours.

At Fonvirtual, we work with veterinary centers that require 24/7 availability. We do this by combining cutting-edge technology, flexible configurations, and expert support.

How does a veterinary call center work?

And veterinary call center The This is a telephone system that allows you to efficiently manage incoming and outgoing calls. Its operation is based on a call center software that automates and organizes communication flows so that nothing is left unattended.

From receiving an urgent call to scheduling a routine check-up, the system can:

• Automatically respond with a personalized greeting.
• Guide the client through a menu of options tailored to the schedule and type of consultation.
• Redirect the call to the on-call veterinarian, reception, or voicemail if staff are not available.
• Record all interactions for future follow-up.

And best of all, the configuration is fully customizable. At Fonvirtual, we design the call flow based on the needs and schedules of each center.

24/7 Assistance: Because emergencies don’t understand schedules

Have a 24/7 veterinary call services essential to improve the customer experience and project a professional image. Our system allows us to establish specific protocols in case of emergency, such as:

• Automatic referral to on-call staff.
• Sending email alerts if no response is received within a specified time.
• Recording and transcription of calls for audits or internal reviews.

All this enables rapid action and ensures that no critical situation remains unresolved.

Multi-channel communication: beyond the call

In veterinary care, a picture is often worth a thousand words. That’s why one of the most popular services is the ability to integrate with WhatsApp and integration allows you to configure the same mechanisms we already use for call reception: personalized workflows and AI-powered virtual agents.

This way, requests that can be resolved autonomously are handled directly from the chat, while those requiring personalized attention are automatically transferred to a human agent. This allows for a seamless and efficient experience on a channel already used daily by many customers.

Thanks to WhatsApp, it is also possible to:

• Receive photos or videos of your pet directly via chat.
• Send appointment confirmations or reminders.
• Share post-operative instructions or vaccination reminders.

All this centralized on a single platform, without having to switch between applications.

Artificial intelligence to optimize care

At Fonvirtual, we don’t just automate processes, we also make them smart.l’intelligence artificial in your call center, we can implement virtual agents that:

• They answer calls or chats autonomously.
• They collect customer data (reason for call, information about the animal, etc.).
• They classify the emergency and call a human only when necessary.

This saves professionals time and allows human agents to focus on cases that really require it.

Benefits of Having a Call Center for Your Veterinary Clinic

• Real availability 24/7.
• Improve the internal organization of the team.
• Build customer loyalty with consistent and professional service.
• It allows you to act more quickly in critical situations.
• Facilitates case tracking with logs and records.

Fonvirtual: a service adapted to your pace

We understand that every clinic has its own unique approach. That’s why, at Fonvirtual, we support each client in designing and updating their veterinary call center. From defining call flow to integrating digital channels, we offer a personalized solution with ongoing support.

Transform the way you deliver care! Adopt a professional and flexible system with Fonvirtual and transform your call center into a powerful veterinary care tool, available 24/7.