Nov 29, 2019 | Call Center Cloud Technology
In the phone center or call center world, agents very often suffer from stress. Indeed, when time is limited, work accumulates and stress occurs. Because of this, it can often cause teams to get tired, impacting their quality of work directly. Efficiency of a phone...
Nov 18, 2019 | Professional Communications
Recently, communication has evolved to go hand-in-hand with the technological advances of today. The telephone switchboard is one of the aspects that has evolved most, especially in the business environment. Telephone switchboards are now virtual, and minimize...
Nov 1, 2019 | Call Center Cloud Technology
We’ve seen a lot of changes in the world of call centers and customer service experience. Until a few years ago, no one thought about online communications and virtual agents, but in 2019 these two aspects are a reality. Now, we have advanced call center...
Oct 30, 2019 | Channels, Professional Communications
PBX stands for Private Branch Exchange, which is also a private telephone network used within a company. Users who are part of the same PBX phone network are connected to each other via internal phone lines. This can also be connected to the public switched telephone...
