Feb 6, 2020 | Channels, Feature story about Fonvirtual's services, Technology
Whatsapp vs Webrtc A few days ago, it was announced that senior UN officials are no longer allowed to use the Whatsapp application to exchange messages with other UN members. This is due to the fact that this app is considered to be a tool that does not guarantee the...
Feb 4, 2020 | Professional Communications
Who hasn’t had problems separating business and personal calls? The most common solution to this problem is to separate the calls by using two different cell phones, thus keeping both communication methods separate and avoid receiving business calls outside of...
Ene 21, 2020 | Call Center Cloud Technology
Making sure that your customer service is going above and beyond your customer’s expectations can sometimes be challenging. Call center agent training is key for making sure that your agents are performing their best. Anyone who speaks to customers should be trained...
Ene 10, 2020 | Feature story about Fonvirtual's services, Features
If you are reading this article, you are probably looking to integrate a CRM with your company’s telephony. Today, businesses are looking to optimize the management of communication with customers with the help of a virtual PBX. This, along with CTI CRM...
Dic 9, 2019 | Call Center Cloud Technology
Morocco has recently been considered a destination for investors from different countries around the world. A call center for business is what’s letting this happen. Moroccan investors are aware of the importance of establishing the most advanced communication...
