Ago 13, 2025 | Blog, Call Center Cloud Technology, Technology
The new WhatsApp Business Calling API revolutionizes how companies serve their customers.Now, any user can make a voice call directly from a WhatsApp chat, and with Fonvirtual integration, you can manage these calls with full context, from a single panel, without...
Ago 6, 2025 | Artificial Intelligence
Artificial intelligence has revolutionized the way businesses communicate and manage their operations. However, concepts such as AI agents and AI assistants are often confused. While both leverage advanced technologies like language models, their purpose and level of...
Ago 1, 2025 | Artificial Intelligence
It is surprising to see how many companies still waste hours—literally—manually managing their appointment scheduling calling customers, confirming by email, rearranging when someone cancels. In 2025, continuing like this isn’t inefficient: it’s...
Jul 23, 2025 | Artificial Intelligence, Channels
Customer service in a clinic veterinarian, thatIt’s not just about opening hours. An emergency can happen at any time, and when it does, pet owners expect a fast, efficient, and professional response. That’s why more and more centers are opting for...
Jul 16, 2025 | Artificial Intelligence
These days, customers send you messages on WhatsApp, write you an email, and sometimes even leave you a message on your website. All at the same time. And of course, they expect an immediate response, on the channel of their choice, without having to explain their...
