How Advanced technology summarizes phone calls in real time

In today’s digital age, efficient management of customer communications is essential to the success of any company. With the advancement of technology, companies are constantly looking for innovative tools that allow them to optimize their customer service processes and improve the user experience. For all this, the technology real time call summarization  has become an essential solution for many companies, offering a fast and effective way to obtain valuable information about telephone interactions.

At Fonvirtual, we understand the importance of providing our clients with advanced tools that help them manage their communications more efficiently. That’s why we have developed a unique feature on our platform that uses artificial intelligence (IA) to offer real-time call summaries, giving users an instant view of the conversations that are taking place and the most relevant information being discussed.

How does our real-time call summary technology work?

Our technology is based on webRTC lines, a real-time communication standard over the web that allows our users to make and receive phone calls directly from their web browsers, without the need to install any additional software. This advanced infrastructure allows us to collect and analyze call data in real time, using AI algorithms to identify patterns and extract key insights from each conversation.

When a customer service agent handles a call, our real-time call summary technology goes into action. Using natural language processing (NLP) algorithms, our platform analyzes the content of the conversation in real time, identifying important topics, keywords and emotions expressed by the customer. Based on this information, our AI generates an automated summary of the call, highlighting the most relevant points and providing an overview of what was discussed.

Benefits of real-time call summary technology

1. Efficiency: Our technology allows users to quickly get an overview of the calls that are taking place, without needing to listen to each entire conversation. This saves time and allows agents to prioritize calls that require immediate attention.
2. Improvement of the Customer experience: By providing accurate and relevant call summaries, our technology helps agents better understand customer needs and concerns, allowing them to offer more personalized and effective service.
3. Analysis of data: Call summaries generated by our technology provide a valuable source of data to analyze trends, identify areas for improvement, and make informed decisions about customer service strategy.

From all this we can extract that real-time call summary technology is a powerful tool that can help companies manage their communications more efficiently, improve the customer experience and obtain valuable information about their operations. At Fonvirtual, we are committed to offering innovative solutions that drive our clients’ success in the digital era.