Jun 2, 2020 | Professional Communications
Most often, when we call a company’s customer service, we hear a message saying «If you know the extension, dial it». At this point we feel that we are wasting our time, because if we really know the extension we want to contact, why do we have to talk to a...
May 14, 2020 | Artificial Intelligence
Artificial Intelligence has completely changed our traditional view of customer service. Customer service has done a complete 180º thanks to chatbots that integrate artificial intelligence. It is no longer just about receiving questions and providing answers. Advances...
May 7, 2020 | Call Center Cloud Technology
Thinking about software outsourcing? If you are an IT company who wants to grow in the field of software-development, but your IT team has too many things to cope with, then outsourcing software development may be the best option. Most companies have gained...
Abr 21, 2020 | Technology
VoIP technology has implied a real change in companies’ communication systems. Thanks to the use of Internet networks, VoIP converts voice into data packets, providing a more effective telephony, with more quality and infinite functionalities. However, a number...
