Abr 14, 2021 | Professional Communications
In recent years, most companies have included mobility in their day-to-day life, having to adapt suddenly to it. However, they all coincide in having done so without any strategy. Success or failure in these cases largely depends on how strong the business...
Abr 7, 2021 | Channels, Professional Communications
When you call a company, it is likely that the first thing you have heard is a voice that begins to say a typical message: “if you want to speak to administration, press 1; if you want to speak to customer service, press 2 … ”In these cases you are talking to an...
Mar 31, 2021 | Technology
In any company, it is necessary to maintain constant, effective and quality communication. Not only with our employees, but also with our customers and suppliers. Today, many businesses have adapted to technological advances and have seen digital communication as...
Mar 24, 2021 | Blog, Features
A contact center is a software that manages the company’s external communication. Most commonly, contact centers have one or more head-end numbers from which external agents can contact and be contacted via telephone. These numbers may be toll-free numbers, such...
