Jul 14, 2021 | Artificial Intelligence, Blog
In an increasingly competitive environment, it is essential to find an element that differentiates our company from the rest. Good customer service can be what sets us apart, as it will increase customer satisfaction and the probability that they will repeat their...
Jul 7, 2021 | Call Center Cloud Technology
In 1881, a German baker named Kranler decided to start offering his products to his customers through the phone. The result of this novel and unknown technique was not only to double his sales, but also to attract and retain new customers. At that time, the baker did...
Jun 30, 2021 | Blog, Feature story about Fonvirtual's services, Features
Table of contents How many types of WhatsApp are there? Differences between WhatsApp Business and WhatsApp Business API Advantages of implementing WhatsApp API in your business How to implement WhatsApp in your business? Where can I use WhatsApp Business API? How to...
Jun 16, 2021 | Artificial Intelligence, Call Center Cloud Technology
As more and more companies are opting for a multi-channel communication strategy, providing high quality customer service has become one the most important purposes. Landline telephone went from being the preferred exclusive way to having to share itself with instant...
Jun 9, 2021 | Call Center Cloud Technology
These days, it is undeniable that technologies are evolving in such an ever faster way. They bring us new possibilities to realize daily tasks. Concretely, in a company context, those innovations are pushing businesses to search for groundbreaking ways to communicate,...
