Virtual PBX with AI for Companies
Get to know our omnichannel virtual PBX for companies with artificial intelligence
Omnichannel virtual PBX…
In addition to receiving and managing calls, you can integrate WhatsApp, your website chat, call and video call buttons… Discover the best tool for internal and external communication by voice, chat and video.
…with advanced features…
From the most basic, options menu, voice mailboxes, waiting queues, schedules, call recording, etc. to integration with your CRM, secure payment by card or solutions artificial intelligence.
…and on any device and anywhere.
Enjoy the extensions of the virtual PBX with any device (Computer browser, mobile app or tablet), from any place in the world where you have a connection, with unlimited calls and with HD quality.
What is the price of the Fonvirtual virtual PBX?
What is a virtual PBX and how does it work?
A virtual PBX is an advanced telephony system hosted entirely in the cloud that allows companies to manage their calls without the need for physical equipment or cables. Unlike older systems, it works as a smart software in charge of receiving, diverting and optimizing all your communications, ensuring that each client receives the attention they deserve from automatically and professionally.
IP Telephony: VoIP and WebRTC technology
Thanks to technology WebRTC we eliminate the need to install complex applications; you can enjoy unlimited extensions and talk in HD quality from the browser on your computer or mobile phone wherever you are
Advantages of the virtual PBX in the cloud
In 2026, the cloud stopped being an option and became a necessity. By taking the leap you can instantly expand your device and add extensions, and receive and make calls from home, the office or on the road with your company number.
Differences with the traditional switchboard
The main difference is the freedom. The physical switchboard ties you to a place and requires expensive installation, while the virtual one from Fonvirtual It is flexible and digitall, without cables or breakdowns, with AI and data analysis included.
Where can I receive communications from my virtual PBX?
Whatsapp numbers
Make calls with your fixed number or header from WhatsApp Business with our professional platform.
International Numbers
Internationalize your business with international virtual numbers and have a presence abroad by adding local numbers from those countries.
Local Telephone Numbers
Carry your company number or hire a new one. Have a presence throughout Spain by adding numbers from different provinces to your virtual PBX.
Through other channels
Include other service channels in your virtual PBX through call, text and video web buttons or instant messaging such as Telegram.
Numbers of
WhatsApp
International Numbers
Local Telephone Numbers
Through other channels
The most complete virtual PBX with all the functionalities and with a flat call rate
What are the functionalities of a virtual PBX for companies?
IVR recordings
Personalize your switchboard with your own voiceovers.
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The voiceovers are informative messages that the person calling you will hear, guiding them about which company they are calling, if they are doing so outside of business hours or simply to guide them through the different options that we offer in our company. A complete configuration will always have at least four voiceovers:
Welcome
An opening statement informing the caller about the company they are calling («You have contacted Gestoría Pepe and friends»). Depending on the configuration we want, it is possible that this voiceover needs to continue, guiding between the different alternatives in a menu of options («If you want to talk to accounting, press 1. To administration, press 2»)
Busy
Secondly, it is always interesting to include a message informing us that our lines are busy, leaving the caller the opportunity to leave a message or try again after a few minutes.
Out of hours
For those calls that occur outside of our business hours, it is advisable to include the time when they can find us («Our opening hours are from 7 in the morning to 3 in the afternoon and from 5 to 8 in the afternoon») in addition to giving the possibility of leaving a message in our mailbox so that we can contact the client later.
Holidays
Finally, for vacation or holiday periods, a specific announcement is recommended in which the caller is informed when they can call again («Due to a local holiday, our business will remain closed until the 8th»)
By default, in fonvirtual we will configure all these voiceovers in TTS (text to speech), that is, in synthetic or robotic voice. Customers with Premium modalities onwards will be able to include their own fully personalized voiceovers, recorded with a natural voice, with us in charge of uploading them to the switchboard configuration.
Options menu
Distribute your calls between different departments
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One of the most useful features of the virtual PBX is the options menu, because it allows us to divide the calls we receive between the different departments, making it more comfortable for the caller and more efficient for our company (“If you want to talk to accounting, press 1, Administration, press»)
The caller will only have to press the key corresponding to the option that best fits the reason for their call. Thanks to the options menu, in most cases we will ensure that the person who answers the call is the most suitable.
There are many segmentation possibilities for these calls. We can do it by department, subject or even language. For example, «For Spanish press 1, English, press 2”)or by zonesFor customers from Madrid, press 1).
In addition to how useful the options menu can be, it helps build an image of a great company.
Call recording
Store the calls you receive and make
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Call recording will allow you to access a wealth of information about conversations contained in calls that would otherwise be lost. It is especially useful for those cases in which it is necessary to rescue the exact content of certain conversations.
By default, access to the recordings will have a limited period – 10 days – until the recordings disappear from your profile, so we will need to download them periodically if we want to rescue them all. You can expand access to recordings by purchasing an additional FTP service.
For more information about call recording or their legality, you can send it to the address info@fonvirtual.com
Schedules
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Business hours
The main configuration should work coinciding with our work schedule. For example, from Monday to Friday from 9 in the morning to 2 in the afternoon and from 4 in the afternoon to 7. Within these ranges, our calls will come in completely normally and will be answered according to our ideal configuration.
Outside business hours
A second niche could be known as «out of hours«, that is, all those hours that are outside of our previously defined business hours (Monday to Friday) and on Saturdays and Sundays as a whole. When we receive calls within these hours, a voiceover may sound informing us of the hours of operation along with a voicemail to leave messages.
Holidays
For those days when due to a national or local holiday or simply due to some type of peculiarity that prevents us from answering calls, it would be advisable to create a specific configuration for those days. For example, on October 12, so the caller will hear a statement such as «Due to the holiday of October 12, our offices will remain closed throughout the day today.s».
Vacation
Finally, if our entire company closes during a specific holiday period, it would be interesting to inform customers who call us. For example, «From August 15 to 31, our company will be closed for holidays»
Statistics
Analyze your call statistics and metrics to improve your business.
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All clients will have access with their password and username to the fonvirtual platform, where they will be able to enjoy various reports on call statistics.
This is not a simple list of calls received; Our platform allows you to apply a large number of filters that will allow you to create different reports depending on the information you want to collect. You will be able to obtain reports that include periods of hours, days or months, depending on the duration of the calls, from which origins they were made…
The possibilities are so many that you will quickly see that the statistics tool provides a large amount of information about how you manage your calls, helping you improve.
For example, if we have a menu of options in our configuration, you will be able to have statistics on which option is the most clicked by our callers, who answers those calls the fastest, or which department misses the most calls.
Virtual numbers
Given the versatility of virtual numbers, statistics are very useful for launching advertising campaigns or knowing the success of our new offices where we have placed a new contact number. For more information on this aspect, we recommend that you visit our section virtual number
Call transfers
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When any of our extensions receives a call, the virtual PBX allows the call to be transferred to another extension without having to disconnect the call. In addition, the transferred line will be free again to continue receiving calls. The fonvirtual virtual PBX offers two types of transfer:
Transfer attended:
Upon receiving the call, the person answering it will be able to communicate in parallel with another extension to see if it can answer the call, while the caller is kept on hold with music. The idea is that the extension making the transfer consults in advance with the other if it wants to accept the transfer, if it is interested or any other eventuality. Depending on your response, the call will eventually be transferred to the new extension or the first extension will pick up the call with the customer.
Unattended transfer:
This type of transfer directs the call directly to another extension, without any type of consultation.
For more information about call transfers, you can contact us at infousa@fonvirtual.com or expand it with our video about call transfers.
waiting queues
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The waiting queue is very useful for those companies in which several calls are received simultaneously and the caller takes a few extra seconds to be answered. To prevent you from hanging up, your call is placed in a waiting queue with music where it will wait until one of our extensions ends the call it was answering and is released.
It must be considered that callers will not remain in the queue forever; However, it is true that it will help us save some time to answer the call, in addition to creating an exclusive image of our business.
Show your main number
Make outbound calls from your extensions showing your landline number.
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One of the most differentiating features that fonvirtual offers is being able to propagate the header landline number when calling from any of the extensions. That is, whether we call from our WebRTC lines, from our mobile phone or from any other landline that we have as an extension, we can always show the person we call the same number. It’s what we call make outgoing calls.
Propagating your number is very useful in building loyalty among our customers and suppliers; They will always have a single contact number to call us back, which is exactly the number we want them to know: our switchboard. You yourself can specify which extensions are enabled.
At this point, it is worth specifying that outgoing calls are made differently depending on whether they are made from fonvirtual’s WebRTC lines or if they are made from your landlines and mobile lines.
Get to know the most advanced virtual PBX on the market
Advanced functionalities of the virtual PBX
Integration with CRM or Helpdesk
Integrate your virtual telephone switchboard with your CRM to centralize the information of your company and your clients and gain efficiency.
Artificial Intelligence (AI)
Implement Artificial Intelligence solutions to generate value in the management of your communications and optimize resources.
Secure payment by card
Manage your collections through your virtual PBX thanks to telephone card payment system PCI certified secure.
Artificial intelligence functionalities of the virtual PBX
Virtual agents integrated into the virtual PBX
Our Virtual Agents They understand natural language, detect the customer’s intention and execute complex actions (schedule appointments, consult orders in the CRM) without human intervention.
Real-Time Call Transcription
Simultaneous call translation
Conversational Analytics (Speech Analytics)
Switchboard for omnichannel companies
Have your clients contact you via WhatsApp, avoiding waiting lines and sharing documents or location.
Live chat button
Include a Livechat button on your website or app and serve your customers through text messages with automation.
Video call button
Hold meetings with video conferencing software. Connect without installing anything, from anywhere and on any device.
Click to Speak Buttons
Add call buttons to your website or App so that users can call for free from anywhere in the world and with HD quality.
Explore the switchboard with AI and call transcription so that your company does not miss any details
How to choose the best Virtual PBX for your Company?
Compare features, optimize costs and discover how artificial intelligence can transform your team’s productivity
Where can I receive communications from my virtual PBX?
On any device
Use your extension from computer (with the browser), from your mobile through the virtual PBX app or even from a tablet. To use the virtual PBX from any of these devices you will only need to have internet connection.
Anywhere
Extensions allow users to connect from anywhere in the world with an Internet connection. This means that you can work from the office, from home or even while traveling, always maintaining active communication.
Factors that influence the price
Numbering and Geographic Coverage
You can choose to hire local numbers from any province in Spain to reinforce your regional presence, or even acquire international numbers from more than 100 countries to expand your business globally.
Number of extensions
It is the most direct factor; refers to each job or agent that needs to be connected. In Fonvirtual you can add or remove extensions immediately.
Artificial Intelligence (AI) Features
In 2026, AI is the great differentiator. Integrate tools like call transcription, sentiment analysis or automatic tagging It is an investment in efficiency.
AI is an optional and scalable module; You can hire your basic switchboard and add artificial intelligence only if you need it.
Integration with CRM (Salesforce, HubSpot, Zoho, Zendesk…)
Integrate your virtual PBX with market-leading CRM
Integration with WhatsApp API and WebChat
Serve interactions instantly from WhatsApp and web
WhatsApp API
Serve your clients directly from WhatsApp with automatic responses and secure communication, centralizing all conversations in a single panel
ChatWeb
Allow your customers to contact you in real time from your website, with automatic messages and centralized management for fast and effective support.
Supervision and Big Data tools for Call Centers
Real-time monitoring
Monitor your agents’ activity in real time with transcriptions, listening, agent interaction, geolocation, and more.
Call Center Software
Complete your customer service system (SAC) with our Call Center software and manage service efficiently.
PoweBI Tools
Create advanced and personalized interactive reports to analyze and audit your communications in the easiest way.
Virtual switchboards with Artificial Intelligence that push your business into the future
Advantages of an Intelligent Virtual PBX
Flexibility and mobility
Can receive and make calls from your mobile, computer or tablet, without having to be in the office, keeping all your communications centralized and accessible
Employees can connect from any place with internet, maintaining the same experience as in the office.
Built-in advanced features
Customer service in your integrated switchboard with AI-based virtual agents that respond in real time, optimizing your call flows
Thanks to artificial intelligence, each call is automatically transcribes in real time, leaving a complete record to improve tracking
HD voice quality and encrypted WebRTC security
Calls are heard with professional clarity, reducing interference and outages even on normal internet connections.
All voice traffic travels encrypted using WebRTC, protecting calls and data from unauthorized access.
Request your personalized quote and choose which AI modules you want to integrate into your communication
Pricing guide and how to get started
Choose your plan and put your virtual PBX up and running
Plans and rates for virtual PBXs
| Feature | Basic | Advanced |
|---|---|---|
| Ideal Profile | Local businesses or small offices. | Commercial teams and expanding companies. |
| Quality and Mobility | Softphone or IP phone. | ✔ WebRTC and Mobile App |
| Multichannel Service | Voice only. Other channels apart. | ✔ Voice, Video, Chat and WhatsApp. |
| AI tools | Not included. | ✔ Transcription and Analysis of conversations. |
| CRM Integration | Basic or API payment. | ✔ Automatic synchronization. |
How to start your switchboard migration step by step
Needs audit and numbering selection
The first step is to understand how your company works today and how you want it to work tomorrow. Our team analyzes the volume of calls, the channels you use and if your business model demands local numbers or if you should bet on international numbering.
Do you have historical phone numbers that you don’t want to lose? At Fonvirtual we take care of the paperwork and the portability at no cost so that you keep your brand identity intact from day one.
Setting up call and welcome flows
We don’t believe in a standard configuration for everyone. We design with you a completely personalized «digital hallway»: professional welcome voiceovers, interactive menu trees (IVR) («Press 1 for support, 2 for sales») and smart time rules send out-of-turn calls to mailboxes or mobile phones on duty.
Everything is programmed so that your customers have a premium experience even before you serve them.
Rapid training and deployment on devices
By relying on powerful technology WebRTC, the deployment is immediate. We activate the extensions so that your team can connect to the web portal or download the mobile app on their own computers or phones.
In addition, we provide a quick practical training so that your agents learn to manage everything from the first minute: make calls, use the internal chat, analyze customer feelings or activate video calls.
Why hire the Fonvirtual virtual PBX?
Because you can configure your IP PBX as you want
Let us help you and we will get the perfect switchboard for your company. We will give you advice, we will accompany you and, if you want, we will be the ones to carry out all the modifications. We offer you a virtual PBX for companies with configurations adapted to each type of business.
Own operator, without intermediaries
We are telecommunications operators, which allows us directly manage your numbering and the portability processes. We have own national and international numbering, so registrations and operator changes are processed from our own technical support.
Because we offer you the latest technology
Fonvirtual is not only synonymous with the latest VoIP telephony (WebRTC) but rather it offers you all the functionalities that will truly make a difference in your company’s communications. Your company’s telephony will be virtual and will work from anywhere with the best voice quality on the market.
Because we dedicate ourselves exclusively to you
We not only offer you a virtual PBX, but also a close team that accompanies you and carries out continuous monitoring so that everything works as you need. Plus, we’re in Spain, so you can call us whenever you need and talk to real people who know your company and are there to help you.
Discover our virtual PBX offer for your company
Opinions and differentiators of Fonvirtual
WhatsApp integrated into the switchboard
We manage your WhatsApp business API natively and without depending on others. This integration allows you to receive messages and make WhatsApp voice calls directly from your switchboard.
By centralizing everything on one screen, your team responds faster and you stay on track. full operational control. It is the solution direct to professionalize your communications without technological patches.
Unified virtual agents
Our own virtual agent Works as another member of the team, fully integrated into the switchboard without depending on external platforms.
It is capable of receive calls, resolve frequently asked questions and manage flows communication autonomously and naturally. Being unified in the system, it transfers complex cases to the appropriate human agent with total operational fluidity.
Own Generative AI
Fonvirtual’s artificial intelligence analyze the interactions autonomously to extract key information. During and at the end of a call or chat, you have a full transcript, a case summary and a sentiment indicator in real time.
Agents can consult this data before resuming any conversation with the client.
Native Omnichannel
The platform unifies voice and text channels in a single user interface. Phone calls and chat messages are automatically distributed among available agents following the same allocation rules.
This allows you to have a complete overview of the activity and consult all interactions from one single centralized registry
Discover more about our solutions with artificial intelligence
AI Virtual Agent
Answer calls, resolve frequently asked questions or pass the query to a human
Use your company’s landline number to chat with customers and automate responses
Conversational AI
Automatic and personalized interactions for each client
Call Center Software
Advanced software for professional customer service
The most frequently asked questions about our virtual PBX this 2026
We solve all your doubts about the virtual PBX
Is a virtual PBX better than a traditional one?
A virtual PBX, in addition to being cheaper, does not require any type of installation or extra equipment. Traditional switchboards require wiring and physical devices, making the mobility and flexibility of your communication system difficult. On the other hand, with a virtual PBX, you can modify the characteristics of the switchboard flexibly and you can even use it from anywhere, offering you complete mobility and adaptability.
A traditional PBX, at the rate that new technologies evolve, will become obsolete in a short time since it is an inflexible system and may also fall short in channels if your business grows. With the virtual PBX you ensure that you always have the latest functionalities and well-sized channels according to the evolution of your business.
Can I adapt the virtual PBX to my future needs?
The virtual PBX of Fonvirtual It is designed for companies looking for a permanent solution and not a temporary patch. Being a cloud-based platform, it allows adding agents, WhatsApp channels o Conversational AI as your operation requires it, without the need to change infrastructure or carry out complex installations.
Our technology integrates with your CRM current and scale as your business volume increases, ensuring that the tool you hire today is capable of supporting more demanding processes tomorrow.
Can I modify the virtual PBX configuration?
The configuration of the virtual PBX for companies is completely flexible and adaptable. You can modify it whenever you want through the configuration panel to which you will have access with a username and password that we will provide you. If at any time you need any type of modification, whether in relation to call distribution, schedule management or any other functionality, you can also contact our managers and they will make the modifications themselves.
How much data do Internet calls consume?
Very little. Some 1.500 minutes of calls will not consume more than 1GB. Calls made by WebRTC can use at most 1 Mb/s bandwidth.
What browsers are compatible with the WebRTC virtual PBX?
Can I make calls from the company's virtual PBX?
With the virtual PBX you can make calls from any extension showing the company’s header landline or landlines, from any device with an Internet connection: computer (browser or desktop app), mobile phone (app) or even tablet. And, therefore, from anywhere in the world. The call will be issued like any normal call, to any number on the fixed or mobile network of any country.
What is the difference between VoIP and IP telephony?
In Fonvirtual we do not get lost in unnecessary technicalities: the IP telephony is the complete communication system, while VoIP It is the specific technology that digitizes the voice so that it travels over the Internet. It is the difference between having a professional telephone service and the technical protocol that makes it possible
Our virtual PBX use this standard so you can manage calls, WhatsApp and CRM from the browser, without depending on cables or physical switchboards.
Can I transfer calls between my extensions?
Very simple. When you receive a call, you can transfer it to any other extension in two possible ways: by consulting with your partner first or by transferring the call directly to the other extension. In addition, the transferred line will be free again to continue receiving calls.
Can I have statistics of all the calls from the switchboard?
What type of tasks can AI automate in my switchboard?
During the call, the AI feature not only listens but interprets natural language to consult databases in real time and respond with accurate information about stock, shipping statuses or appointments. If the conversation requires a human, the conversation will pass. even a human agent. If necessary, the system performs a simultaneous translation on the screen if the customer speaks another language and activates the sentiment analysis to alert a supervisor if you detect a conflict or immediate sales opportunity.
During and at the end of the communication, the AI takes care of the administrative part that usually takes up time for the team. Make a full transcript of what was spoken and generates a automatic summary.
Can AI detect my customers' sentiment during calls?
Yes, thanks to voice and text analysis, AI can identify emotions such as satisfaction, frustration or interest, helping your team prioritize customers and make better decisions in real time.
What specific benefits does AI call transcription and analysis provide?
AI call transcription and analysis transforms every conversation into actionable data. It allows you to accurately record what was said, detect customer emotions and satisfaction, identify recurring problems and sales opportunities, and improve agent performance.
In addition, it ensures regulatory compliance, optimizes processes by avoiding manual annotations and generates insights that are integrated with CRM or BI tools to make faster and more accurate decisions.
Is it worth investing in Artificial Intelligence in a virtual PBX?
The answer depends on you volume of activity and the priorities you have right now. If you handle few calls and work on a very tight budget, you probably don’t need this technology yet, since a basic switchboard configuration will cover your daily operations without problems.
However, AI becomes a necessary tool when you are looking for real control about what happens in hundreds of conversations without having to listen to them one by one. It is useful for eliminate manual tasks from your team, such as writing summaries or passing data to the CRM, and allows doubts to bemore repetitive issues are resolved instantly through the virtual agent.
In the end, if the goal is to scale your customer service and base your decisions on accurate data instead of intuition, AI gives you the technical resources to achieve it.
Can I integrate WhatsApp into my virtual PBX?
Yes. At Fonvirtual, WhatsApp Business API It is integrated directly into the virtual PBX. This means that your customer messages enter the same management queue as phone calls.
Our platform allows your agents to respond WhatsApp, calls and Webchat from a single panel in the browser. It is not a basic messaging tool, but a system designed for companies that need full traceability, shared conversation history, and the ability to apply Artificial Intelligence to automate responses or identify customer intent before a human intervenes.
This level of integration is intended for organizations that prioritize the technical quality and professional control of your communications above free or limited solutions
Is it mandatory to hire AI with the virtual PBX?
No. Conversational AI is not mandatory; it is a advanced plugin that you yourself can decide to integrate or leave out, depending on what your business needs.
Our platform is designed in a modular way, allowing you to get started with a professional and complete WebRTC switchboard, which already includes all the essential functions to manage calls and communications efficiently.
From there, you have the freedom to add additional layers of intelligence depending on the volume of interactions and specific needs of your company. This includes advanced tools like automatic transcription of conversations, sentiment analysis to better understand your customers and virtual agents capable of managing repetitive tasks or frequent queries. This way, your system can grow with you, adapting to each stage of your company without compromising flexibility.
