MCP: Give your virtual agents the power to act
Imagine your virtual agents not only converse, but also solve problems. Not only do they answer questions,
but they execute complex tasks within your internal systems autonomously and securely.
Stop imagining. Introducing the Model Context Protocol (MCP).
What is MCP? The “Operating Brain” of your AI
Just as the HTTP protocol allows browsers to interact with the entire web, MCP enables your virtual agents to securely connect with your company’s systems, data, and services.
With MCP, your agents understand context, access the right information, and take real actions—from analyzing a database to updating a customer profile—all while maintaining full control and security at all times.
How does MCP make it possible?
MCP Client – The Intelligent Intermediary
Integrated into your virtual agent, it manages which services can be used, requests permissions, and securely authenticates before each action
MCP Server – The Specialized Guardian
It resides within your systems and exposes only the necessary functions. It’s the control point that ensures every request is legitimate and secure.
Universal Communication
A standardized language (JSON-RPC) and top-tier security protocols (OAuth 2.0, API Keys) ensure that communication flows without errors or risks.
Turn Conversations into Results
Discover opportunities and risks
Analyze large volumes of calls to identify patterns of dissatisfaction or purchase interest, providing detailed reports that drive strategic decisions
Deliver Frictionless Security
Use advanced biometrics to authenticate customers by their voice, ensuring a secure experience without complicated passwords.
Optimize operations in real time
Monitor interaction quality and predict demand spikes, enabling your team to anticipate and respond effectively
Automate complex decisions
Implement dynamic routing rules that assign each interaction to the most suitable agent, improving efficiency and customer satisfaction.
The Power of MCP in 60 Seconds: A Real Case
Imagine asking your agent
“Analyze last month’s cancellations and launch a retention campaign for at-risk customers”
Thanks to MCP, here’s what happens instantly:
1. Analysis: The agent consults the transcription server and analyzes 47 cancellation calls.
2. Prediction: It sends the data to the analytics server, which predicts a 78% churn risk for a customer segment.
3. Creation: It generates a specialized “RetentionBot” and trains it with the detected patterns.
4. Action: It updates routing rules to automatically redirect future at-risk calls to this new bot.
Total Security and Control. No Compromises.
Your peace of mind is our priority. MCP is designed with enterprise-grade security in mind.
Multi-Level Authentication: OAuth 2.0, MFA, and digital certificates.
Granular Control: Define specific permissions for each agent and action.
Complete Auditing: Record every interaction for full tracking.
Guaranteed Compliance: Aligned with regulations such as GDPR, SOC2, and ISO 27001.
Stop having assistants. Start creating executors.
With MCP, your virtual agents become an autonomous workforce, capable of analyzing, deciding, and acting on your enterprise systems. It’s the missing piece to make your AI truly intelligent and profitable.