Sep 12, 2018 | Call Center Cloud Technology
The contact center outsourcing is an important decision with a lot of risks and potential benefits. It is all about one of the most striking options for the companies due to its great benefits that can contribute, for example, thanks to this service it is possible to...
Ago 16, 2018 | Technology
Many of the companies has decided to change completely their communication system and use softphones. Softphone is a software program based on the Session Initiation Protocol (SIP) used for making and receiving phone calls. Instead of using the actual fixed or IP...
Jul 12, 2018 | Call Center Cloud Technology
Small and medium enterprises often forget about the importance of having a hosted call center software. They’re hiding behind the contact forms and doing their best to not have to talk with their clients. They are used to think call centers are only for big companies,...
Abr 3, 2018 | Call Center Cloud Technology
It is a fact that the company’s call service is fundamental in order to build people’s opinion. All companies already know that a hosted contact center is something that necessary to have and improve continuously for engaging clients. In a saturated market where...
Mar 20, 2018 | Professional Communications
Telephone surveys are a fundamental tool in market research. Through this method, telephone calls are made to a sample of people to collect data using previously established questions. Although it is a method used by many companies to obtain primary data, it presents...
