The technology partner for business communications
About Fonvirtual
For over 13 years we have been transforming business communications. We develop our own cloud platform with WebRTC technology and conversational artificial intelligence so that teams around the world can talk, manage and grow without limits.
Who we are
Fonvirtual is a technology partner specialized in cloud business communications, delivered as Software as a Service (SaaS) with a clearly B2B approach. We are a direct telecommunications operator in more than 25 European countries, we develop our own software and run our own WebRTC and conversational artificial intelligence platforms.
This comprehensive control over the infrastructure is what allows us to guarantee the service level (SLA) without relying on third parties, ensure our customers’ business continuity and strictly comply with GDPR. More than 10,000 organizations trust Fonvirtual to digitize their conversations with customers and teams.
Our own infrastructure
Direct operator
Proven trust
A track record of constant innovation
Since our beginnings, we have led the convergence between the latest technology and business communications, providing tools that drive organizational performance.
Our beginnings
The WebRTC era
Conversational AI
Our story, milestone by milestone
Each milestone reflects our commitment to proprietary technology and innovation at the service of businesses.
2013
Founding
Fonvirtual is born as a telecommunications operator with a B2B service vocation, betting from day one on voice over IP and the cloud, with our own infrastructure.
2014
WebRTC Virtual PBX
We launched our 100% cloud WebRTC PBX, multi-device and multi-channel, accessible from any browser with no installations, right as the standard emerged.
2016
European expansion
We expanded our network as a direct operator to more than 25 European countries, with local and international numbering and multilingual support for multinational companies.
2017
Messaging and video
We expanded the platform beyond voice and added messaging and video: chat, video calls and screen sharing in the same environment, creating unified multi-channel communication for distributed teams.
2019
Conversational AI
We integrated artificial intelligence into the very core of telecommunications: virtual agents, sentiment analysis, real-time translation and live transcription.
2023
Autonomous agents
We launched end-to-end autonomous virtual agents and our advanced number analytics, turning every conversation into actionable knowledge.
2026
Today
More than 10,000 customers rely on our platform with a 99% SLA, driving the digital transformation of their communications every day.
Fonvirtual in numbers
Figures that reflect the scale and solidity of our cloud communications platform.
10,000+
Active customers
25+
Countries with our own network
99.9%
Availability (SLA)
13+
Years of track record
100,000+
Daily calls
30M+
Minutes per year
20+
Languages with translation
12 months
Recordings available
What we do
A SaaS product suite covering the entire business communication lifecycle: from virtual PBX to call center, including AI automation and advanced analytics.
Virtual PBX
Call Center Software
AI Virtual Agents
Number-based analytics
Proprietary technology, at the core of communications
We integrate artificial intelligence directly into telecommunications to optimize resources, improve service and extract knowledge from every conversation.
Autonomous virtual agents
Sentiment analysis
Real-time translation
Voice biometric fingerprint
Summaries, tags and alerts
Transcription and queries
Mission
We provide advanced, secure communication solutions based on WebRTC technology with artificial intelligence to optimize our customers’ business operations. We stay at the forefront of technological advances to anticipate, develop new applications and make the ones already part of our platform more capable.
Vision
We aspire to be leaders in the business communication revolution, where artificial intelligence enhances efficiency and quality in every interaction. We want to be the preferred partner for organizations seeking to optimize their operations through advanced, personalized solutions.
Our values
Customer commitment
Integrity
Collaboration
Innovation
Excellence
Impact
Security and trust
Trust is the foundation of our relationship with customers. That’s why we design our platform with a comprehensive security and regulatory compliance approach.
GDPR compliance
High availability
PCI-DSS security
The Fonvirtual team
We are a team of professionals passionate about technology and committed to service excellence. We work to be the perfect ally that enables our customers to optimize their communication processes, strengthen customer service and increase operational efficiency.
Frequently asked questions
What is Fonvirtual?
Fonvirtual is a B2B technology partner specialized in cloud business communications (SaaS). We are a direct telecommunications operator in more than 25 European countries, with our own WebRTC and conversational AI platforms.
How long has Fonvirtual been operating?
Fonvirtual has been operating since 2013, with more than 13 years of experience in the telecommunications sector and the trust of more than 10,000 companies that use our solutions every day across multiple industries.
What technology does Fonvirtual use?
Our platform is built on WebRTC technology, accessible from the browser or via a native app, and integrates conversational AI into the very core of telecommunications to optimize resources and extract knowledge from every conversation.
Does Fonvirtual comply with GDPR?
Yes. We operate in strict compliance with the General Data Protection Regulation (GDPR), with redundant high-availability systems and security measures that guarantee the confidentiality and integrity of our customers’ information.
In which countries is the service available?
We operate as a direct telecommunications operator in more than 25 European countries, with local, international and reverse-charge numbering, and portability or new numbering depending on each company’s needs.
What products and solutions does Fonvirtual offer?
Our suite consists of the Trident Virtual PBX (multi-device, multi-channel cloud corporate telephony), the Hydra Call Center software (omnichannel for high communication volumes), the AI Virtual Agents (automation of repetitive tasks) and Number-based Analytics (statistics and advanced analytics).
Do I need to install hardware or phone lines?
No. Our platform is 100% cloud and built on WebRTC, so it is accessed from the web browser or via a native app (iOS, Android, Windows, macOS and Linux), with no installations or additional hardware.
Does it integrate with my CRM or helpdesk?
Yes. We offer native bidirectional integration with CRMs and helpdesks: automatic customer record pop-up on inbound calls and click-to-dial for outbound calls, plus secure sign-in with Google, Apple and Microsoft.
What availability and security guarantees does it offer?
We have redundant high-availability systems that guarantee a 99% SLA, strict GDPR compliance, PCI-DSS certification for secure card payment over the phone, and securely stored recordings for 12 months.
