{"id":9790,"date":"2018-08-16T17:09:31","date_gmt":"2018-08-16T15:09:31","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=9790"},"modified":"2026-07-28T18:53:40","modified_gmt":"2026-07-28T16:53:40","slug":"softphone-webrtc-phone-service","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/softphone-webrtc-phone-service\/","title":{"rendered":"Softphone and WebRTC phone services, the truth nobody tells you."},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">Many of the companies has decided to change completely their communication system and use <\/span><b>softphones<\/b><span style=\"font-weight: 400;\">. Softphone is a software program based on <\/span><b>the Session Initiation Protocol<\/b><span style=\"font-weight: 400;\"> (SIP) used for making and receiving phone calls. Instead of using the actual fixed or IP phone, you can just install it on your desktop, tablet or mobile. It is being considered by many people as the best system to do it, since it presents many advantages like lower cost, no hardware and no additional investment. But before you believe it is all rosy and softphone is the best thing could happen to your business, we want you to present some characteristics the softphones providers are hiding from you, so you can decide on your own if indeed is the best solution for you, or if you would prefer the WebRTC phone services.<\/span> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">Main problems of using softphones<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><b>It must to be compatible with your operating system<\/b><span style=\"font-weight: 400;\">. If you want to start using softphones you will have to look for a provider who can offer you the one compatible with your operating system. Depending on if you are using Windows, Linux, Android, iOS or any other, you will have to choose one provider or another. It means you have less choice of providers, and less flexibility to choose the best offer. Also, if you use different operating systems at your company, for example some of your employees use Android phones and others use iPhones, it will make it even more difficult to find a softphone that suits both of them. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>It requires installation<\/b><span style=\"font-weight: 400;\">. You can only use it on the devices you have previously installed it, so it reduce your mobility since you cannot use it wherever you are, from any device you want. Installing the software implies reducing the memory capacity, so it is better if you could avoid it. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Difficult configuration<\/b><span style=\"font-weight: 400;\">. Even though softphones do not require any hardware, the configuration still can be problematic. It might require opening the router ports or changing the local network. If you do not do it, it will reduce the Internet speed and make impossible to do various phone calls at the same time. But, it could bring a serious inconvenience, since opening the port make the network more vulnerable to hacker attacks and make it less secure.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Low quality<\/b><span style=\"font-weight: 400;\">. The softphones are well known for the low quality of its services.The metallic voices and interruptions is its day to day. Since it uses the SIP it means that the quality will depends on the Internet connection. And if you, for any reason, lose your connection, you will be cut off from your clients and there will be no possibility to contact you.<\/span><\/li>\n<\/ul>\n<p> &nbsp; <img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9787 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/08\/softphone-truth-nobody-tells-you.jpg\" alt=\"softphone-truth-nobody-tells-you\" width=\"400\" height=\"400\" \/> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">What other options do you have?<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">So, if softphones are not that great as it seemed to be, and you do not want to spend a lot of money on the IP phone, or keep using an antiquated fixed phone, what choice do you actually have? At Fonvirtual we give you the right answer, which is <\/span><a href=\"https:\/\/fonvirtual.com\/en\/webrtc\/\"><b>WebRTC <\/b><\/a>(the newest VoIP service)<span style=\"font-weight: 400;\">. It is an open-source technology developed by Google that improves the IP telephony. It performs all of the advantages of the softphone, but in addition is <\/span><b>able to overcome the problems<\/b><span style=\"font-weight: 400;\"> we have mentioned earlier. <\/span> <span style=\"font-weight: 400;\">In order to use it you do not have to install any hardware, software, plugin nor application. You can perfectly <\/span><b>use it from your browser.<\/b><span style=\"font-weight: 400;\"> That means that you can use it no matter what operating system you use and from any device with Internet connection. Neither will you need to do any type of configuration. No router port opening, so you do not have to be worry about your cybersecurity.<\/span> <span style=\"font-weight: 400;\">And one of the best characteristics it has is its <\/span><b>HD quality<\/b><span style=\"font-weight: 400;\">. You do not have to be worry about interruptions or metallic voices. And it adapts to your Internet connection, so you can still enjoy the best quality possible even if your signal is not good. And even if you do not have the Internet connection at the moment, your calls can be forward to your fixed or cell phones, so you will never lose the contact with your clients and we will not charge you anything for doing that.<\/span> <span style=\"font-weight: 400;\">So, are you still thinking the softphone is the best option for communication at your company? If you are still not convinced that <a href=\"https:\/\/fonvirtual.com\/en\/webrtc\/\">WebRTC<\/a> phone services are not the best solution for you, do not hesitate to<\/span><a href=\"https:\/\/fonvirtual.com\/en\/contact\/\"><span style=\"font-weight: 400;\"> contact us<\/span><\/a><span style=\"font-weight: 400;\"> and we will solve all the doubts you have. <\/span><\/p>\n<style id=\"fv-blog-cats-css\"> nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;} nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;} nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;} nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;} nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;} nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);} nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;} nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;} @media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}} <\/style>\n<nav class=\"fv-blog-cats\" aria-label=\"Blog categories\">\n<p class=\"fv-cats-titulo\">Explore by category<\/p>\n<ul class=\"fv-cats-lista\">\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/\" data-fvcat=\"\"><span class=\"fv-cats-dot\"><\/span>All<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/technology\/\" data-fvcat=\"technology\"><span class=\"fv-cats-dot\"><\/span>Technology<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/professional-communications\/\" data-fvcat=\"professional-communications\"><span class=\"fv-cats-dot\"><\/span>Professional Communications<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/features\/\" data-fvcat=\"features\"><span class=\"fv-cats-dot\"><\/span>Features<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/artificial-intelligence\/\" data-fvcat=\"artificial-intelligence\"><span class=\"fv-cats-dot\"><\/span>Artificial Intelligence<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/call-center-cloud-technology\/\" data-fvcat=\"call-center-cloud-technology\"><span class=\"fv-cats-dot\"><\/span>Call center<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/channels\/\" data-fvcat=\"channels\"><span class=\"fv-cats-dot\"><\/span>Channels<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><script> (function(){ var root=document.querySelector('.fv-blog-cats'); 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ChatGPTClaudePerplexity Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account Many of the companies has decided to change completely their communication system and use softphones. 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