{"id":9073,"date":"2018-04-03T11:42:48","date_gmt":"2018-04-03T09:42:48","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=9073"},"modified":"2026-07-28T18:53:43","modified_gmt":"2026-07-28T16:53:43","slug":"best-hosted-contact-center-service","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/","title":{"rendered":"Tips for the best hosted contact center service"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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center\" style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div id=\"fv-resumen-ia\" style=\"position:relative;background:#fff;border:1px solid #e8e8ee;border-radius:14px;box-shadow:0 6px 24px rgba(20,20,60,0.07);padding:20px 22px 16px;margin:0 0 28px 0;max-width:720px;font-family:inherit;overflow:hidden;\">\n<div style=\"position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#f6343f 0%,#ff7a45 100%);\"><\/div>\n<div style=\"display:flex;align-items:center;gap:10px;margin:0 0 6px;padding-left:8px;\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f6343f\"\/><path d=\"M19 3L19.6 5.4L22 6L19.6 6.6L19 9L18.4 6.6L16 6L18.4 5.4Z\" fill=\"#ff7a45\" opacity=\"0.85\"\/><\/svg><span style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">It is a fact that the company\u2019s<\/span><b> call service <\/b><span style=\"font-weight: 400;\">is fundamental in order to build people\u2019s opinion. All companies already know that a hosted contact center is something that necessary to have and improve continuously for <\/span><b>engaging clients. <\/b> <span style=\"font-weight: 400;\">In a saturated market where competitivity is high, getting new potential clients is more expensive than keeping a loyal client. In consequence, <\/span><b>optimizing <a href=\"https:\/\/fonvirtual.com\/en\/blog\/practices-call-center-management\/\">contact centers<\/a> or <a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\">call center software<\/a> resources<\/b><span style=\"font-weight: 400;\"> must be a priority to companies.<\/span> <span style=\"font-weight: 400;\">The quality of the call service is very important since it makes a difference. It might be the reason why a client chooses your services over the competitors\u2019. In spite, this concept is already clear we are going to proceed to explain the <\/span><b>requisites for good call service. <\/b> <span style=\"font-weight: 400;\">There are many occasions to get in contact with potential clients such as direct contact at the store, phone calls, internet chat, or social media contact. The occasions are <\/span><b>diverse<\/b><span style=\"font-weight: 400;\"> but no matter where the communication takes place it has to be a good quality communication, and it has to provide whatever the client was looking for (Information, a solution to a problem, buy something\u2026). The\u00a0hosted contact center is always a good solution for these companies.<\/span> <span style=\"font-weight: 400;\">The communication has to be <\/span><b>friendly<\/b><span style=\"font-weight: 400;\"> and as <\/span><b>short as possible<\/b><span style=\"font-weight: 400;\"> since shortness and an employee\u2019s reactivity is usually associated to a <\/span><b>quality service.<\/b> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9372 size-full\" title=\"hosted contact center\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/04\/Tips-for-the-best-customer-service_opt-300x200.jpg\" alt=\"hosted contact center\" width=\"300\" height=\"200\" \/> <span style=\"font-weight: 400;\">Since Fonvirtual is a company specialized in telecommunications and particularly in phone systems, our pieces of advice will be orientated to phone communications with clients. Different important factors need to be taken into consideration when calling or answering a client\u2019s call through a hosted contact center.<\/span> <\/p>\n<ul>\n<li><b>Voice and call quality<\/b><\/li>\n<\/ul>\n<p> <span style=\"font-weight: 400;\">A good quality audio or voice is expected when a call is made or received. It is important that the call is not interrupted because of bad connection. <\/span> <\/p>\n<ul>\n<li><b>A 24 hours service. <\/b><\/li>\n<\/ul>\n<p> Although clients know that employees are humans they still expect them to be available 24 hours every day. For small and medium companies this is literally impossible to have this availability but now there are solutions for this problem. This tool connects people who call to a voicemail so the company can call them later. <\/p>\n<ul>\n<li><b>An effective and fast contact. <\/b><\/li>\n<\/ul>\n<p> Effective and fast contact is a quite important factor. Who likes to wait half an hour for their call to be answered? No one. For a better call service, you should implement a call branch so clients calls are directed to the person they are looking for.<b><\/b> <\/p>\n<ul>\n<li><b>Clear information<\/b><\/li>\n<\/ul>\n<p> A client will feel safe if he or she knows that the conversation is being recorded and saved. A message indicating that the call is going to be recorded can be the best solution to engage clients. <span style=\"font-weight: 400;\">All these tips will allow you to improve your call service to engage clients and improve your company\u2019s image. Many advantages are available once you subscribe to our products. Check our website <\/span><a href=\"https:\/\/fonvirtual.com\/en\/\"><span style=\"font-weight: 400;\">Fonvirtual<\/span><\/a><span style=\"font-weight: 400;\"> and take a look at our hosted contact center.<\/span><\/p>\n<style id=\"fv-blog-cats-css\"> nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;} nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;} nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;} nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;} nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;} nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);} nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;} nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;} @media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}} <\/style>\n<nav class=\"fv-blog-cats\" aria-label=\"Blog categories\">\n<p class=\"fv-cats-titulo\">Explore by category<\/p>\n<ul class=\"fv-cats-lista\">\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/\" data-fvcat=\"\"><span class=\"fv-cats-dot\"><\/span>All<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/technology\/\" data-fvcat=\"technology\"><span class=\"fv-cats-dot\"><\/span>Technology<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/professional-communications\/\" data-fvcat=\"professional-communications\"><span class=\"fv-cats-dot\"><\/span>Professional Communications<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/features\/\" data-fvcat=\"features\"><span class=\"fv-cats-dot\"><\/span>Features<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/artificial-intelligence\/\" data-fvcat=\"artificial-intelligence\"><span class=\"fv-cats-dot\"><\/span>Artificial Intelligence<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/call-center-cloud-technology\/\" data-fvcat=\"call-center-cloud-technology\"><span class=\"fv-cats-dot\"><\/span>Call center<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/channels\/\" data-fvcat=\"channels\"><span class=\"fv-cats-dot\"><\/span>Channels<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><script> (function(){ var root=document.querySelector('.fv-blog-cats'); 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ChatGPTClaudePerplexity Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account It is a fact that the company\u2019s call service is fundamental in order to build 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