{"id":9073,"date":"2018-04-03T11:42:48","date_gmt":"2018-04-03T09:42:48","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?p=9073"},"modified":"2023-12-11T14:32:44","modified_gmt":"2023-12-11T13:32:44","slug":"best-hosted-contact-center-service","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/","title":{"rendered":"Tips for the best hosted contact center service"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It is a fact that the company\u2019s<\/span><b> call service <\/b><span style=\"font-weight: 400;\">is fundamental in order to build people\u2019s opinion. All companies already know that a hosted contact center is something that necessary to have and improve continuously for <\/span><b>engaging clients. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">In a saturated market where competitivity is high, getting new potential clients is more expensive than keeping a loyal client. In consequence, <\/span><b>optimizing <a href=\"https:\/\/fonvirtual.com\/en\/blog\/practices-call-center-management\/\">contact centers<\/a> or <a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\">call center software<\/a> resources<\/b><span style=\"font-weight: 400;\"> must be a priority to companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The quality of the call service is very important since it makes a difference. It might be the reason why a client chooses your services over the competitors\u2019. In spite, this concept is already clear we are going to proceed to explain the <\/span><b>requisites for good call service. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">There are many occasions to get in contact with potential clients such as direct contact at the store, phone calls, internet chat, or social media contact. The occasions are <\/span><b>diverse<\/b><span style=\"font-weight: 400;\"> but \u00a0no matter where the communication takes place it has to be a good quality communication, and it has to provide whatever the client was looking for (Information, a solution to a problem, buy something\u2026). The\u00a0hosted contact center is always a good solution for these companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The communication has to be <\/span><b>friendly<\/b><span style=\"font-weight: 400;\"> and as <\/span><b>short as possible<\/b><span style=\"font-weight: 400;\"> since shortness and an employee\u2019s reactivity is usually associated to a <\/span><b>quality service.<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9372 size-full\" title=\"hosted contact center\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/04\/Tips-for-the-best-customer-service_opt-300x200.jpg\" alt=\"hosted contact center\" width=\"300\" height=\"200\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Since Fonvirtual is a company specialized in telecommunications and particularly in phone systems, our pieces of advice will be orientated to phone communications with clients. Different important factors need to be taken into consideration when calling or answering a client\u2019s call through a hosted contact center.<\/span><\/p>\n<ul>\n<li><b>Voice and call quality<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A good quality audio or voice is expected when a call is made or received. It is important that the call is not interrupted because of bad connection. <\/span><\/p>\n<ul>\n<li><b>A 24 hours service. <\/b><\/li>\n<\/ul>\n<p>Although clients know that employees are humans they still expect them to be available 24 hours every day. For small and medium companies this is literally impossible to have this availability but now there are solutions for this problem. This tool connects people who call to a voicemail so the company can call them later.<\/p>\n<ul>\n<li><b>An effective and fast contact. <\/b><\/li>\n<\/ul>\n<p>Effective and fast contact is a quite important factor. Who likes to wait half an hour for their call to be answered? No one. For a better call service, you should implement a call branch so clients calls are directed to the person they are looking for.<b><\/b><\/p>\n<ul>\n<li><b>Clear information<\/b><\/li>\n<\/ul>\n<p>A client will feel safe if he or she knows that the conversation is being recorded and saved. A message indicating that the call is going to be recorded can be the best solution to engage clients.<\/p>\n<p><span style=\"font-weight: 400;\">All these tips will allow you to improve your call service to engage clients and improve your company\u2019s image. Many advantages are available once you subscribe to our products. Check our website <\/span><a href=\"https:\/\/fonvirtual.com\/en\/\"><span style=\"font-weight: 400;\">Fonvirtual<\/span><\/a><span style=\"font-weight: 400;\"> and take a look at our hosted contact center.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It is a fact that the company\u2019s call service is fundamental in order to build people\u2019s opinion. All companies already know that a hosted contact center is something that necessary to have and improve continuously for engaging clients. In a saturated market where competitivity is high, getting new potential clients is more expensive than keeping [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":9074,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[29],"tags":[],"class_list":["post-9073","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-cloud-technology"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"_wp_page_template":null,"_wpgce_event_tracking_active":null,"_wpgce_event_tracking_code":null,"_wpgce_event_tracking_jquery_code":null,"_wpe_gce_active":null,"_wpe_gce_code":null,"_experiments_wp_code":null,"_wpgce_event_tracking_css_id":null,"_wpgce_event_tracking_css_class":null,"_yoast_wpseo_opengraph-title":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_google-plus-title":null,"_yoast_wpseo_google-plus-description":null,"_yoast_wpseo_google-plus-image":null,"_wpgce_event_tracking_label":null,"_wpgce_event_tracking_action":null,"_wpgce_event_tracking_category":null,"_experiments_wp_active":null,"_oembed_416f6f269dd139bf4a841b01047e0919":null,"hreflang-es_es":null,"hreflang-en_gb":null,"_et_pb_predefined_layout":null,"_et_pb_layout_applicability":null,"notification_id":null,"dismissable":null,"location":null,"version":null,"viewed":null,"expiration":null,"plans":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_et_post_bg_color":"#ffffff","_et_post_bg_layout":"light","_et_pb_show_title":"on","_yoast_wpseo_primary_category":"","_yoast_wpseo_opengraph-image-id":null,"_wp_attachment_backup_sizes":null,"_xmlsf_exclude":null,"_yoast_wpseo_canonical":null,"_et_pb_module_type":null,"_schema_categories":null,"_schema_type":null,"_schema_article_type":null,"_schema_post_types":null,"_schema_post_meta_box_enabled":null,"_schema_post_meta_box_title":null,"_schema_post_meta_box":null,"_schema_video_object_type":null,"_schema_audio_object_type":null,"_et_autogenerated_title":null,"_et_default":null,"_et_enabled":null,"_et_header_layout_id":null,"_et_header_layout_enabled":null,"_et_body_layout_id":null,"_et_body_layout_enabled":null,"_et_footer_layout_id":null,"_et_footer_layout_enabled":null,"_imagify_optimization_level":null,"_imagify_status":null,"_imagify_data":null,"_rocket_exclude_lazyload":null,"_rocket_exclude_lazyload_iframes":null,"_rocket_exclude_minify_css":null,"_rocket_exclude_minify_js":null,"_rocket_exclude_cdn":null,"_rocket_exclude_defer_all_js":null,"_rocket_exclude_delay_js":null,"_sc_disable_sc":null,"_sc_disable_admin":null,"_sc_editor":null,"_sc_allowed_devices":null,"yarpp_meta":{"yarpp_display_for_this_post":1},"_rocket_exclude_remove_unused_css":null,"_oembed_79f80bd7168b3189efa370edf193fbe6":null,"_et_pb_row_layout":null,"_et_use_on":null,"_et_pb_light_text_color":null,"_et_template":null,"_oembed_3106f03df1b49016f7fdca1c3ec6ce18":null,"_oembed_7477bcd2452b8f09f89fc3ecfc2f7346":null,"_megamenu":null,"perfmatters_exclude_minify_js":null,"perfmatters_exclude_lazy_loading":null,"_yoast_wpseo_twitter-title":null,"_yoast_wpseo_twitter-description":null,"_yoast_wpseo_twitter-image":null,"hreflang-fr":null,"hreflang-es_ar":null,"hreflang-fr_be":null,"hreflang-es_mx":null,"hreflang-en":null,"hreflang-fr_fr":null,"_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_edit_last":"24","_et_pb_page_layout":"et_right_sidebar","_et_pb_use_builder":"","_et_pb_old_content":"","_yoast_wpseo_focuskw":"hosted contact center","_yoast_wpseo_title":"Tips for the best hosted contact center service | Fonvirtual","_yoast_wpseo_metadesc":"The best hosted contact center service is a company that can attended all de calls from the customers at any time.","_yoast_wpseo_linkdex":"76","_edit_lock":"1702301425:24","_yoast_wpseo_focuskw_text_input":null,"_et_pb_built_for_post_type":null,"_et_pb_post_hide_nav":"default","_et_pb_side_nav":"off","_et_pb_enable_shortcode_tracking":"","_et_pb_custom_css":"","_et_builder_version":"BB|Divi|3.9","_yoast_wpseo_content_score":"30","_et_pb_ab_stats_refresh_interval":"hourly","_thumbnail_id":"9074","_wp_old_date":"2018-07-26","_et_pb_show_page_creation":null,"_et_pb_ab_subjects":null,"_et_pb_ab_current_shortcode":null,"_wp_old_slug":"the-best-call-service","_schema_ref":"12660","_et_pb_first_image":"","_et_pb_truncate_post":"","_et_pb_truncate_post_date":"","_et_pb_gutter_width":null,"search_volume":"0","_yoast_wpseo_estimated-reading-time-minutes":"3","_schema_json":{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/"},"url":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/","headline":"Tips for the best hosted contact center service | Fonvirtual","datePublished":"2018-04-03T11:42:48+02:00","dateModified":"2023-12-11T14:32:44+01:00","publisher":{"@type":"Organization","@id":"https:\/\/fonvirtual.com\/en\/#organization","name":"Fonvirtual","logo":{"@type":"ImageObject","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/03\/fonvirtual-logo-blanco-sin-fondo_optim-min.png","width":600,"height":60}},"image":{"@type":"ImageObject","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/07\/the-best-call-service.jpg","width":696,"height":230},"articleSection":"Call Center Cloud Technology","description":"The best hosted contact center service is a company that can attended all de calls from the customers at any time.","author":{"@type":"Person","name":"Adminfon","url":"https:\/\/fonvirtual.com\/en\/blog\/author\/adminfon\/","image":{"@type":"ImageObject","url":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","height":96,"width":96}},"commentCount":0},"_schema_json_timestamp":"1776760400","_global_colors_info":null,"_et_builder_dynamic_assets_loading_attr_threshold":"4","_yoast_wpseo_wordproof_timestamp":"","_wp_desired_post_slug":null,"_et_theme_builder_marked_as_unused":null,"_monsterinsights_sitenote_active":null,"_xmlsf_image_attached":{"loc":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/04\/Tips-for-the-best-customer-service_opt-300x200.jpg","title":"Tips best customer service","caption":""},"_et_dynamic_cached_shortcodes":["et_pb_column_inner","et_pb_social_media_follow_network","et_pb_post_content","et_pb_section","et_pb_column","et_pb_row_inner","et_pb_blog","et_pb_blurb","et_pb_comments","et_pb_image","et_pb_post_title","et_pb_social_media_follow","et_pb_text"],"_et_dynamic_cached_attributes":{"specialty":["on"],"social_network":["linkedin"],"font_icon":["&#xf879;||fa||900"],"background_enable_color":"off"},"_et_builder_module_features_cache":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tips for the best hosted contact center service | Fonvirtual<\/title>\n<meta name=\"description\" content=\"The best hosted contact center service is a company that can attended all de calls from the customers at any time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tips for the best hosted contact center service | Fonvirtual\" \/>\n<meta property=\"og:description\" content=\"The best hosted contact center service is a company that can attended all de calls from the customers at any time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Fonvirtual\" \/>\n<meta property=\"article:published_time\" content=\"2018-04-03T09:42:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-11T13:32:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/07\/the-best-call-service.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"230\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adminfon\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adminfon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Tips for the best hosted contact center service | Fonvirtual","description":"The best hosted contact center service is a company that can attended all de calls from the customers at any time.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/","og_locale":"es_ES","og_type":"article","og_title":"Tips for the best hosted contact center service | Fonvirtual","og_description":"The best hosted contact center service is a company that can attended all de calls from the customers at any time.","og_url":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/","og_site_name":"Fonvirtual","article_published_time":"2018-04-03T09:42:48+00:00","article_modified_time":"2023-12-11T13:32:44+00:00","og_image":[{"width":400,"height":230,"url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/07\/the-best-call-service.jpg","type":"image\/jpeg"}],"author":"Adminfon","twitter_misc":{"Escrito por":"Adminfon","Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/#article","isPartOf":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/"},"author":{"name":"Adminfon","@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/person\/e229ec32cb4b8dce008c9c7dfcfdae92"},"headline":"Tips for the best hosted contact center service","datePublished":"2018-04-03T09:42:48+00:00","dateModified":"2023-12-11T13:32:44+00:00","mainEntityOfPage":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/"},"wordCount":504,"publisher":{"@id":"https:\/\/fonvirtual.com\/en\/#organization"},"image":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/#primaryimage"},"thumbnailUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/07\/the-best-call-service.jpg","articleSection":["Call Center Cloud Technology"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/","url":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/","name":"Tips for the best hosted contact center service | Fonvirtual","isPartOf":{"@id":"https:\/\/fonvirtual.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/#primaryimage"},"image":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/#primaryimage"},"thumbnailUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/07\/the-best-call-service.jpg","datePublished":"2018-04-03T09:42:48+00:00","dateModified":"2023-12-11T13:32:44+00:00","description":"The best hosted contact center service is a company that can attended all de calls from the customers at any time.","breadcrumb":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/#primaryimage","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/07\/the-best-call-service.jpg","contentUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/07\/the-best-call-service.jpg","width":400,"height":230,"caption":"the best call service"},{"@type":"BreadcrumbList","@id":"https:\/\/fonvirtual.com\/en\/blog\/best-hosted-contact-center-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/fonvirtual.com\/en\/"},{"@type":"ListItem","position":2,"name":"Tips for the best hosted contact center service"}]},{"@type":"WebSite","@id":"https:\/\/fonvirtual.com\/en\/#website","url":"https:\/\/fonvirtual.com\/en\/","name":"Fonvirtual","description":"Your best virtual phone number and virtual PBX option","publisher":{"@id":"https:\/\/fonvirtual.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fonvirtual.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/fonvirtual.com\/en\/#organization","name":"Fonvirtual.com","url":"https:\/\/fonvirtual.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/06\/Logo-2.png","contentUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/06\/Logo-2.png","width":300,"height":300,"caption":"Fonvirtual.com"},"image":{"@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/person\/e229ec32cb4b8dce008c9c7dfcfdae92","name":"Adminfon","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","caption":"Adminfon"},"url":"https:\/\/fonvirtual.com\/en\/blog\/author\/adminfon\/"}]}},"_links":{"self":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts\/9073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/comments?post=9073"}],"version-history":[{"count":0,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts\/9073\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/media\/9074"}],"wp:attachment":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/media?parent=9073"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/categories?post=9073"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/tags?post=9073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}