{"id":37451,"date":"2025-06-25T10:13:58","date_gmt":"2025-06-25T08:13:58","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=37451"},"modified":"2026-07-28T18:46:02","modified_gmt":"2026-07-28T16:46:02","slug":"why-your-business-needs-virtual-agents","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/","title":{"rendered":"AI virtual agents: what they are and why your business needs them"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" style=\"display:inline-flex;align-items:center;gap:10px;text-decoration:none;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/01\/Emma_Smith_Profile-1-1-150x150.jpg\" alt=\"Emma Smith\" width=\"42\" height=\"42\" style=\"width:42px;height:42px;border-radius:50%;object-fit:cover;display:block;flex-shrink:0;border:1px solid #ececf1;\"\/><span style=\"font-size:13.5px;color:#1a1a2e;font-weight:600;\">Emma Smith<\/span><\/a><a href=\"https:\/\/www.linkedin.com\/in\/emma-smith-fnv\/\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Emma Smith's LinkedIn profile\" title=\"View Emma Smith's LinkedIn profile\" style=\"display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#0a66c2;text-decoration:none;flex-shrink:0;\"><svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M20.45 20.45h-3.56v-5.57c0-1.33-.02-3.04-1.85-3.04-1.85 0-2.13 1.45-2.13 2.94v5.67H9.35V9h3.41v1.56h.05c.48-.9 1.64-1.85 3.37-1.85 3.6 0 4.27 2.37 4.27 5.46v6.28ZM5.34 7.43a2.06 2.06 0 1 1 0-4.13 2.06 2.06 0 0 1 0 4.13ZM7.12 20.45H3.56V9h3.56v11.45Z\"\/><\/svg><\/a><span style=\"width:1px;height:18px;background:#ececf1;\"><\/span><span style=\"display:inline-flex;align-items:center;gap:6px;font-size:13px;color:#6b6b7e;\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#9a9aae\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"display:block;flex-shrink:0;\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"16\" rx=\"2\"\/><path d=\"M3 9h18M8 3v4M16 3v4\"\/><\/svg><span id=\"fv-ms-date\">\u2014<\/span><\/span><span style=\"display:inline-flex;align-items:center;gap:6px;font-size:13px;color:#6b6b7e;\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#9a9aae\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"display:block;flex-shrink:0;\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/><\/svg><span id=\"fv-ms-readtime\">\u2014<\/span><\/span><span style=\"margin-left:auto;\"><button id=\"fv-share-btn\" type=\"button\" onclick=\"var t=document.title,l=location.href,p=document.getElementById('fv-share-panel');if(navigator.share){navigator.share({title:t,text:t,url:l}).catch(function(){});}else if(p){p.style.display=(p.style.display==='none')?'block':'none';}\" style=\"display:inline-flex;align-items:center;gap:7px;background:transparent;color:#2b2f3a;border:1px solid #dcdce4;border-radius:24px;font-size:13px;font-weight:600;padding:9px 18px;line-height:1;cursor:pointer;font-family:inherit;\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#2b2f3a\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"display:block;\"><circle cx=\"18\" cy=\"5\" r=\"3\"\/><circle cx=\"6\" cy=\"12\" r=\"3\"\/><circle cx=\"18\" cy=\"19\" r=\"3\"\/><path d=\"M8.6 13.5l6.8 4M8.6 10.5l6.8-4\"\/><\/svg>Share<\/button><\/span><\/div>\n<div id=\"fv-share-panel\" style=\"display:none;margin-top:14px;padding-top:14px;border-top:1px solid #f0f0f4;text-align:right;\">\n<div style=\"display:inline-flex;flex-wrap:wrap;align-items:center;gap:9px;justify-content:center;\"><a data-share=\"x\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Share on X\" href=\"#\" onclick=\"window.open('https:\/\/twitter.com\/intent\/tweet?text='+encodeURIComponent(document.title)+'\\x26url='+encodeURIComponent(location.href),'_blank','noopener');return false;\" style=\"display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#0f0f17;text-decoration:none;\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M18.244 2.25h3.308l-7.227 8.26 8.502 11.24h-6.66l-5.214-6.817L4.99 21.75H1.68l7.73-8.835L1.254 2.25H8.08l4.713 6.231 5.45-6.231Zm-1.161 17.52h1.833L7.084 4.126H5.117l11.966 15.648Z\"\/><\/svg><\/a><a data-share=\"fb\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Share on Facebook\" href=\"#\" onclick=\"window.open('https:\/\/www.facebook.com\/sharer\/sharer.php?u='+encodeURIComponent(location.href),'_blank','noopener');return false;\" style=\"display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#1877f2;text-decoration:none;\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M24 12.07C24 5.4 18.63 0 12 0S0 5.4 0 12.07C0 18.1 4.39 23.1 10.13 24v-8.44H7.08v-3.49h3.05V9.41c0-3.02 1.79-4.69 4.53-4.69 1.31 0 2.68.24 2.68.24v2.97h-1.51c-1.49 0-1.96.93-1.96 1.89v2.27h3.33l-.53 3.49h-2.8V24C19.61 23.1 24 18.1 24 12.07Z\"\/><\/svg><\/a><a data-share=\"li\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Share on LinkedIn\" href=\"#\" onclick=\"window.open('https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url='+encodeURIComponent(location.href),'_blank','noopener');return false;\" style=\"display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#0a66c2;text-decoration:none;\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M20.45 20.45h-3.56v-5.57c0-1.33-.02-3.04-1.85-3.04-1.85 0-2.13 1.45-2.13 2.94v5.67H9.35V9h3.41v1.56h.05c.48-.9 1.64-1.85 3.37-1.85 3.6 0 4.27 2.37 4.27 5.46v6.28ZM5.34 7.43a2.06 2.06 0 1 1 0-4.13 2.06 2.06 0 0 1 0 4.13ZM7.12 20.45H3.56V9h3.56v11.45Z\"\/><\/svg><\/a><a data-share=\"wa\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Share on WhatsApp\" href=\"#\" onclick=\"window.open('https:\/\/api.whatsapp.com\/send?text='+encodeURIComponent(document.title)+'%20'+encodeURIComponent(location.href),'_blank','noopener');return false;\" style=\"display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#25d366;text-decoration:none;\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M12.04 2C6.58 2 2.13 6.45 2.13 11.91c0 1.75.46 3.45 1.32 4.95L2 22l5.25-1.38c1.45.79 3.08 1.21 4.79 1.21 5.46 0 9.91-4.45 9.91-9.91S17.5 2 12.04 2Zm5.8 14.06c-.24.68-1.4 1.3-1.93 1.34-.49.04-.95.21-3.2-.67-2.69-1.06-4.4-3.8-4.54-3.98-.13-.18-1.08-1.44-1.08-2.74s.68-1.95.92-2.21c.24-.27.53-.34.71-.34.18 0 .35 0 .5.01.16.01.38-.06.59.45.24.57.81 1.97.88 2.11.07.14.12.3.02.48-.09.18-.14.3-.27.45-.13.16-.28.34-.4.46-.13.13-.27.28-.12.55.15.27.66 1.1 1.42 1.78.98.87 1.8 1.14 2.07 1.27.27.13.43.11.59-.07.16-.18.68-.79.86-1.06.18-.27.36-.22.61-.13.25.09 1.59.75 1.86.89.27.13.45.2.52.31.07.11.07.64-.17 1.32Z\"\/><\/svg><\/a><button id=\"fv-copy-btn\" type=\"button\" onclick=\"var n=document.getElementById('fv-copy-label');if(navigator.clipboard){navigator.clipboard.writeText(location.href).then(function(){if(n){var s=n.textContent;n.textContent='Copied \u2713';setTimeout(function(){n.textContent=s;},2000);}});}return false;\" style=\"display:inline-flex;align-items:center;gap:7px;background:#fff;color:#2b2f3a;border:1px solid #dcdce4;border-radius:24px;font-size:12.5px;font-weight:600;padding:9px 14px;line-height:1;cursor:pointer;font-family:inherit;\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#2b2f3a\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"display:block;\"><path d=\"M10 13a5 5 0 0 0 7 0l3-3a5 5 0 0 0-7-7l-1 1\"\/><path d=\"M14 11a5 5 0 0 0-7 0l-3 3a5 5 0 0 0 7 7l1-1\"\/><\/svg><span id=\"fv-copy-label\">Copy link<\/span><\/button><\/div>\n<\/div>\n<\/div>\n<p><script> (function(){ function run(){ var root=document.getElementById('fv-meta-share'); if(!root) return; var months=['January','February','March','April','May','June','July','August','September','October','November','December']; function fmtDate(s){ try{ var d=new Date(s); return months[d.getMonth()]+' '+d.getDate()+', '+d.getFullYear(); }catch(e){ return ''; } } var dateEl=document.getElementById('fv-ms-date'); if(dateEl){ var cur=dateEl.textContent.trim(); if(!cur||cur==='\u2014'){ var t=document.querySelector('time[datetime]'); if(t){ dateEl.textContent=fmtDate(t.getAttribute('datetime')); } else { var apiLink=document.querySelector('link[rel*=\"api.w.org\"]'); if(apiLink){ var apiRoot=apiLink.getAttribute('href')||''; var slug=window.location.pathname.replace(\/\\\/+$\/,'').split('\/').pop(); fetch(apiRoot+'wp\/v2\/posts?slug='+encodeURIComponent(slug)+'&_fields=date').then(function(r){return r.json();}).then(function(j){ if(j){ if(j[0]){ if(j[0].date){ dateEl.textContent=fmtDate(j[0].date); } } } }).catch(function(){}); } } } } var rtEl=document.getElementById('fv-ms-readtime'); if(rtEl){ var cur2=rtEl.textContent.trim(); if(!cur2||cur2==='\u2014'){ var cont=document.querySelector('.et_pb_post_content')||document.querySelector('.entry-content')||document.querySelector('article'); var words=0; if(cont){ var c=cont.cloneNode(true); c.querySelectorAll('[id^=\"fv-\"]').forEach(function(n){n.remove();}); words=(c.textContent||'').trim().split(\/\\s+\/).filter(Boolean).length; } var mins=Math.max(1,Math.round(words\/220)); rtEl.textContent=mins+' min read'; } } } if(document.readyState==='loading') document.addEventListener('DOMContentLoaded',run); else run(); })(); <\/script><\/p>\n<div id=\"fv-featured-img\" style=\"margin:0 0 26px;\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/06\/ai-virtual-agents-1024x683.png\" alt=\"ai-virtual-agents\" style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div class=\"fv-puntos-clave\" style=\"background:radial-gradient(circle at 100% 0%, rgba(244,54,63,0.16), transparent 48%), radial-gradient(circle at 0% 100%, rgba(244,54,63,0.05), transparent 42%), linear-gradient(135deg, rgba(255,255,255,0.92) 0%, rgba(255,250,250,0.70) 100%);backdrop-filter:blur(14px) saturate(160%);-webkit-backdrop-filter:blur(14px) saturate(160%);border:1px solid rgba(255,255,255,0.5);border-radius:16px;padding:18px 20px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;align-items:center;gap:8px;margin:0 0 12px 0;\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f4363f\"\/><\/svg><span style=\"font-size:15px;font-weight:700;color:#1a1a2e;letter-spacing:.01em;\">Key points<\/span><\/div>\n<ul style=\"margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:10px;\">\n<li style=\"display:flex;gap:10px;font-size:14px;line-height:1.5;color:#2b2f3a;\"><span style=\"flex-shrink:0;color:#f4363f;font-weight:700;\">1.<\/span><span><strong>Defining Virtual Agents:<\/strong> Virtual agents are AI-powered solutions that autonomously interact with customers via voice or chat using natural language processing.<\/span><\/li>\n<li style=\"display:flex;gap:10px;font-size:14px;line-height:1.5;color:#2b2f3a;\"><span style=\"flex-shrink:0;color:#f4363f;font-weight:700;\">2.<\/span><span><strong>Advanced Contextual Understanding:<\/strong> Unlike basic chatbots, these agents analyze context and user profiles to provide personalized responses and resolve complex inquiries.<\/span><\/li>\n<li style=\"display:flex;gap:10px;font-size:14px;line-height:1.5;color:#2b2f3a;\"><span style=\"flex-shrink:0;color:#f4363f;font-weight:700;\">3.<\/span><span><strong>Operational Efficiency Gains:<\/strong> Businesses automate repetitive tasks and data collection to reduce wait times and allow human staff to handle strategic work.<\/span><\/li>\n<li style=\"display:flex;gap:10px;font-size:14px;line-height:1.5;color:#2b2f3a;\"><span style=\"flex-shrink:0;color:#f4363f;font-weight:700;\">4.<\/span><span><strong>Seamless System Integration:<\/strong> Fonvirtual configures these agents to integrate with existing CRM and ERP systems for unified communication across all business channels.<\/span><\/li>\n<\/ul>\n<p style=\"margin:12px 0 0 0;font-size:11.5px;color:#9a9aae;\">AI-assisted summary \u00b7 reviewed by Emma Smith<\/p>\n<\/div>\n<p> <span style=\"font-weight: 400;\">In customer service, every second counts. And in a world where users expect immediate responses,<\/span><b>virtual agents<\/b><span style=\"font-weight: 400;\">They are positioning themselves as the ideal solution for improving efficiency without sacrificing customization. But what exactly are they, and what can they bring to your business?<\/span> <\/p>\n<h2><b>What is a virtual agent?<\/b><\/h2>\n<p> <span style=\"font-weight: 400;\">And<\/span><a href=\"https:\/\/fonvirtual.com\/en\/virtual-agent\/\"> <span style=\"font-weight: 400;\">virtual agent<\/span><\/a> <span style=\"font-weight: 400;\">It&#8217;s an artificial intelligence-based solution designed to interact autonomously with customers, either by voice or chat. These virtual assistants not only understand natural language but can also adapt to the tone and context of the conversation, offering personalized responses and handling specific tasks without human intervention.<\/span> <span style=\"font-weight: 400;\">At Fonvirtual, we have developed <\/span><b>virtual agents with AI <\/b><span style=\"font-weight: 400;\">capable of seamlessly integrating into the communication flows of companies in any sector. Thanks to a knowledge base provided by the client, the virtual agent is able to answer frequently asked questions, collect data, identify needs, and, when the situation requires it, transfer the conversation to a human agent with all the information already recorded.<\/span> <\/p>\n<h2><b>How are they different from conventional chatbots?<\/b><\/h2>\n<p> <span style=\"font-weight: 400;\">Although they share certain similarities, a<\/span><a href=\"https:\/\/fonvirtual.com\/en\/chatbot\/\"> <span style=\"font-weight: 400;\">chatbot con IA<\/span><\/a>\u00a0<span style=\"font-weight: 400;\">A chatbot and a virtual agent aren&#8217;t exactly the same. While a chatbot is designed to answer simple, predefined questions, a virtual agent has the ability to understand context, learn continuously, and resolve more complex cases.<\/span> <span style=\"font-weight: 400;\">For example, a chatbot can help you find out a store&#8217;s opening hours. A virtual agent, on the other hand, can identify if you&#8217;re already a customer, offer you information tailored to your profile, and direct you to your personal manager if the system detects that your inquiry requires human follow-up.<\/span> <\/p>\n<h2><b>Real-life applications of virtual agents<\/b><\/h2>\n<p> <span style=\"font-weight: 400;\">The <\/span><b>virtual agents <\/b><span style=\"font-weight: 400;\">are revolutionizing the way companies manage their communications:<\/span> <span style=\"font-weight: 400;\">In <\/span><b>call centers<\/b><span style=\"font-weight: 400;\">, allow you to drastically reduce the volume of calls handled by operators, resolving frequent requests and collecting essential data before passing the call to a human. Learn more about their impact on<\/span><a href=\"https:\/\/fonvirtual.com\/en\/blog\/ai-call-center\/\"> <span style=\"font-weight: 400;\">AI in call centers<\/span><\/a><span style=\"font-weight: 400;\">.<\/span> <span style=\"font-weight: 400;\">In <\/span><b>chat channels<\/b><span style=\"font-weight: 400;\">, they offer automatic responses in natural language, maintaining fluid conversations and resolving doubts 24\/7.<\/span> <span style=\"font-weight: 400;\">In <\/span><b>internal processes<\/b><span style=\"font-weight: 400;\">, collect and manage customer data, schedule appointments or conduct automated surveys with complete autonomy.<\/span> <span style=\"font-weight: 400;\">A very powerful example is its use in emergency services, where the virtual agent can quickly gather relevant information from the user (reason for the call, location, patient condition) and automatically send it to the appropriate channel. This significantly reduces reaction times.<\/span> <\/p>\n<h2><b>Frequently Asked Questions<\/b><\/h2>\n<h3><b>Why is an AI virtual agent available 24\/7?<\/b><\/h3>\n<p> <span style=\"font-weight: 400;\">Because it works automatically, regardless of business hours. It&#8217;s always active, even on holidays, offering continuous support and improving the customer experience at any time.<\/span> <\/p>\n<h3><b>How does a virtual agent help reduce costs?<\/b><\/h3>\n<p> <span style=\"font-weight: 400;\">Automate repetitive tasks such as answering frequently asked questions or collecting data, freeing up human resources to focus on more complex or strategic tasks.<\/span> <\/p>\n<h3><b>Can virtual agents scale without hiring more staff?<\/b><\/h3>\n<p> <span style=\"font-weight: 400;\">Yes. A single virtual agent can handle multiple conversations simultaneously, allowing for scalable support without the need to expand your team.<\/span> <\/p>\n<h3><b>How personalized can the experience with a virtual agent be?<\/b><\/h3>\n<p> <span style=\"font-weight: 400;\">Thanks to its ability to learn and analyze user profiles, it adapts its responses to the specific context and needs of each client.<\/span> <\/p>\n<h3><b>What systems do virtual agents integrate with?<\/b><\/h3>\n<p> <span style=\"font-weight: 400;\">They can connect with CRMs, ERPs, and enterprise messaging tools, enabling seamless, unified management of customer information.<\/span> <\/p>\n<h2><b>Fonvirtual Virtual Agents: Custom Configuration<\/b><\/h2>\n<p> <span style=\"font-weight: 400;\">In<\/span><a href=\"https:\/\/fonvirtual.com\/en\/\"> <span style=\"font-weight: 400;\">Fonvirtual<\/span><\/a> <span style=\"font-weight: 400;\">We don&#8217;t offer a generic solution. Each virtual agent is configured based on the business, the desired tone of communication, and the specific knowledge they need to master. From designing the conversation flow to integration with the company&#8217;s technological environment, we support our clients throughout the entire process.<\/span> <span style=\"font-weight: 400;\">If your goal is to offer more efficient, accessible, and aligned customer service that meets current customer expectations, virtual agents are your best ally. Ready to take the step toward smart, automated service? Discover everything our virtual agents can do for you.<\/span><\/p>\n<style id=\"fv-blog-cats-css\"> nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;} nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;} nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;} nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;} nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;} nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);} nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;} nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;} @media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}} <\/style>\n<nav class=\"fv-blog-cats\" aria-label=\"Blog categories\">\n<p class=\"fv-cats-titulo\">Explore by category<\/p>\n<ul class=\"fv-cats-lista\">\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/\" data-fvcat=\"\"><span class=\"fv-cats-dot\"><\/span>All<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/technology\/\" data-fvcat=\"technology\"><span class=\"fv-cats-dot\"><\/span>Technology<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/professional-communications\/\" data-fvcat=\"professional-communications\"><span class=\"fv-cats-dot\"><\/span>Professional Communications<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/features\/\" data-fvcat=\"features\"><span class=\"fv-cats-dot\"><\/span>Features<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/artificial-intelligence\/\" data-fvcat=\"artificial-intelligence\"><span class=\"fv-cats-dot\"><\/span>Artificial Intelligence<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/call-center-cloud-technology\/\" data-fvcat=\"call-center-cloud-technology\"><span class=\"fv-cats-dot\"><\/span>Call center<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/channels\/\" data-fvcat=\"channels\"><span class=\"fv-cats-dot\"><\/span>Channels<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><script> (function(){ var root=document.querySelector('.fv-blog-cats'); if(!root){return;} if(root.dataset.fvCatsInit){return;} root.dataset.fvCatsInit='1'; var CSS=\"nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;}\" +\"nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;}\" +\"nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;}\" +\"nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;}\" +\"nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;}\" +\"nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);}\" +\"nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;}\" +\"nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;}\" +\"nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);}\" +\"nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;}\" +\"nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;}\" +\"@media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}}\"; var st=document.createElement('style'); st.setAttribute('data-fv-injected','1'); st.textContent=CSS; document.head.appendChild(st); var SLUGS=['technology','professional-communications','features','artificial-intelligence','call-center-cloud-technology','channels']; var found={}; document.querySelectorAll('a[href*=\"\/category\/\"]').forEach(function(a){ if(root.contains(a)){return;} var href=a.getAttribute('href')||''; var i=href.indexOf('\/category\/'); if(i<0){return;} var rest=href.slice(i+10); var j=rest.indexOf('\/'); if(j<0){return;} var slug=rest.slice(0,j); if(SLUGS.indexOf(slug)<0){return;} found[slug]=1; }); root.querySelectorAll('.fv-cats-lista a').forEach(function(a){ var cat=a.getAttribute('data-fvcat'); if(!cat){return;} if(!found[cat]){return;} a.classList.add('fv-cats-activo'); a.setAttribute('aria-current','true'); }); })(); <\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Emma Smith\u2014\u2014Share Copy link Key points 1.Defining Virtual Agents: Virtual agents are AI-powered solutions that autonomously interact with customers via voice or chat using natural language processing. 2.Advanced Contextual Understanding: Unlike basic chatbots, these agents analyze context and user profiles to provide personalized responses and resolve complex inquiries. 3.Operational Efficiency Gains: Businesses automate repetitive tasks [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":37452,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[199],"tags":[],"class_list":["post-37451","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"_wp_page_template":null,"_wpgce_event_tracking_active":null,"_wpgce_event_tracking_code":null,"_wpgce_event_tracking_jquery_code":null,"_wpe_gce_active":null,"_wpe_gce_code":null,"_experiments_wp_code":null,"_wpgce_event_tracking_css_id":null,"_wpgce_event_tracking_css_class":null,"_yoast_wpseo_opengraph-title":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_google-plus-title":null,"_yoast_wpseo_google-plus-description":null,"_yoast_wpseo_google-plus-image":null,"_wpgce_event_tracking_label":null,"_wpgce_event_tracking_action":null,"_wpgce_event_tracking_category":null,"_experiments_wp_active":null,"_oembed_416f6f269dd139bf4a841b01047e0919":null,"hreflang-es_es":null,"hreflang-en_gb":null,"_et_pb_predefined_layout":null,"_et_pb_layout_applicability":null,"notification_id":null,"dismissable":null,"location":null,"version":null,"viewed":null,"expiration":null,"plans":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_et_post_bg_color":"#ffffff","_et_post_bg_layout":"light","_et_pb_show_title":"on","_yoast_wpseo_primary_category":"199","_yoast_wpseo_opengraph-image-id":null,"_wp_attachment_backup_sizes":null,"_xmlsf_exclude":null,"_yoast_wpseo_canonical":null,"_et_pb_module_type":null,"_schema_categories":null,"_schema_type":null,"_schema_article_type":null,"_schema_post_types":null,"_schema_post_meta_box_enabled":null,"_schema_post_meta_box_title":null,"_schema_post_meta_box":null,"_schema_video_object_type":null,"_schema_audio_object_type":null,"_et_autogenerated_title":null,"_et_default":null,"_et_enabled":null,"_et_header_layout_id":null,"_et_header_layout_enabled":null,"_et_body_layout_id":null,"_et_body_layout_enabled":null,"_et_footer_layout_id":null,"_et_footer_layout_enabled":null,"_imagify_optimization_level":null,"_imagify_status":null,"_imagify_data":null,"_rocket_exclude_lazyload":null,"_rocket_exclude_lazyload_iframes":null,"_rocket_exclude_minify_css":null,"_rocket_exclude_minify_js":null,"_rocket_exclude_cdn":null,"_rocket_exclude_defer_all_js":null,"_rocket_exclude_delay_js":null,"_sc_disable_sc":null,"_sc_disable_admin":null,"_sc_editor":null,"_sc_allowed_devices":null,"yarpp_meta":{"yarpp_display_for_this_post":1},"_rocket_exclude_remove_unused_css":null,"_oembed_79f80bd7168b3189efa370edf193fbe6":null,"_et_pb_row_layout":null,"_et_use_on":null,"_et_pb_light_text_color":null,"_et_template":null,"_oembed_3106f03df1b49016f7fdca1c3ec6ce18":null,"_oembed_7477bcd2452b8f09f89fc3ecfc2f7346":null,"_megamenu":null,"perfmatters_exclude_minify_js":null,"perfmatters_exclude_lazy_loading":null,"_yoast_wpseo_twitter-title":null,"_yoast_wpseo_twitter-description":null,"_yoast_wpseo_twitter-image":null,"hreflang-fr":null,"hreflang-es_ar":null,"hreflang-fr_be":null,"hreflang-es_mx":null,"hreflang-en":null,"hreflang-fr_fr":null,"_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_edit_last":"24","_et_pb_page_layout":"et_right_sidebar","_et_pb_use_builder":"","_et_pb_old_content":"","_yoast_wpseo_focuskw":null,"_yoast_wpseo_title":null,"_yoast_wpseo_metadesc":"Find out what they are virtual agents with AI, how they differ from chatbots, and how Fonvirtual implements them to improve customer service and intelligently automate processes.","_yoast_wpseo_linkdex":null,"_edit_lock":"1750839620:24","_yoast_wpseo_focuskw_text_input":null,"_et_pb_built_for_post_type":null,"_et_pb_post_hide_nav":"default","_et_pb_side_nav":"off","_et_pb_enable_shortcode_tracking":null,"_et_pb_custom_css":null,"_et_builder_version":null,"_yoast_wpseo_content_score":"90","_et_pb_ab_stats_refresh_interval":null,"_thumbnail_id":"37452","_wp_old_date":null,"_et_pb_show_page_creation":null,"_et_pb_ab_subjects":null,"_et_pb_ab_current_shortcode":null,"_wp_old_slug":null,"_schema_ref":"12660","_et_pb_first_image":"","_et_pb_truncate_post":"","_et_pb_truncate_post_date":"","_et_pb_gutter_width":null,"search_volume":null,"_yoast_wpseo_estimated-reading-time-minutes":"4","_schema_json":{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/"},"url":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/","headline":"AI virtual agents: what they are and why your business needs them","datePublished":"2025-06-25T10:13:58+02:00","dateModified":"2026-07-28T18:46:02+02:00","publisher":{"@type":"Organization","@id":"https:\/\/fonvirtual.com\/en\/#organization","name":"Fonvirtual","logo":{"@type":"ImageObject","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/03\/fonvirtual-logo-blanco-sin-fondo_optim-min.png","width":600,"height":60}},"image":{"@type":"ImageObject","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/06\/ai-virtual-agents.png","width":1536,"height":1024},"articleSection":"Artificial Intelligence","description":"Find out what they are virtual agents with AI, how they differ from chatbots, and how Fonvirtual implements them to improve customer service and intelligently automate processes.","author":{"@type":"Person","name":"Adminfon","url":"https:\/\/fonvirtual.com\/en\/blog\/author\/adminfon\/","image":{"@type":"ImageObject","url":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","height":96,"width":96}},"commentCount":0},"_schema_json_timestamp":"1786520235","_global_colors_info":null,"_et_builder_dynamic_assets_loading_attr_threshold":"4","_yoast_wpseo_wordproof_timestamp":null,"_wp_desired_post_slug":null,"_et_theme_builder_marked_as_unused":null,"_monsterinsights_sitenote_active":null,"_xmlsf_image_attached":{"loc":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/06\/ai-virtual-agents.png","title":"ai-virtual-agents","caption":""},"_et_dynamic_cached_shortcodes":["et_pb_column_inner","et_pb_post_content","et_pb_section","et_pb_column","et_pb_row_inner","et_pb_blog","et_pb_button","et_pb_image","et_pb_post_title","et_pb_text"],"_et_dynamic_cached_attributes":{"specialty":["on"],"fullwidth":["on"],"show_content":["off"],"background_enable_color":"off"},"_et_builder_module_features_cache":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI virtual agents: what they are and why your business needs them - Fonvirtual<\/title>\n<meta name=\"description\" content=\"Find out what they are virtual agents with AI, how they differ from chatbots, and how Fonvirtual implements them to improve customer service and intelligently automate processes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI virtual agents: what they are and why your business needs them - Fonvirtual\" \/>\n<meta property=\"og:description\" content=\"Find out what they are virtual agents with AI, how they differ from chatbots, and how Fonvirtual implements them to improve customer service and intelligently automate processes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/\" \/>\n<meta property=\"og:site_name\" content=\"Fonvirtual\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-25T08:13:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-28T16:46:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/06\/ai-virtual-agents.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Adminfon\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adminfon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AI virtual agents: what they are and why your business needs them - Fonvirtual","description":"Find out what they are virtual agents with AI, how they differ from chatbots, and how Fonvirtual implements them to improve customer service and intelligently automate processes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/","og_locale":"es_ES","og_type":"article","og_title":"AI virtual agents: what they are and why your business needs them - Fonvirtual","og_description":"Find out what they are virtual agents with AI, how they differ from chatbots, and how Fonvirtual implements them to improve customer service and intelligently automate processes.","og_url":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/","og_site_name":"Fonvirtual","article_published_time":"2025-06-25T08:13:58+00:00","article_modified_time":"2026-07-28T16:46:02+00:00","og_image":[{"width":1536,"height":1024,"url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/06\/ai-virtual-agents.png","type":"image\/png"}],"author":"Adminfon","twitter_misc":{"Escrito por":"Adminfon","Tiempo de lectura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/#article","isPartOf":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/"},"author":{"name":"Adminfon","@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/person\/e229ec32cb4b8dce008c9c7dfcfdae92"},"headline":"AI virtual agents: what they are and why your business needs them","datePublished":"2025-06-25T08:13:58+00:00","dateModified":"2026-07-28T16:46:02+00:00","mainEntityOfPage":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/"},"wordCount":776,"commentCount":0,"publisher":{"@id":"https:\/\/fonvirtual.com\/en\/#organization"},"image":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/#primaryimage"},"thumbnailUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/06\/ai-virtual-agents.png","articleSection":["Artificial Intelligence"],"inLanguage":"es","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/","url":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/","name":"AI virtual agents: what they are and why your business needs them - Fonvirtual","isPartOf":{"@id":"https:\/\/fonvirtual.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/#primaryimage"},"image":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/#primaryimage"},"thumbnailUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/06\/ai-virtual-agents.png","datePublished":"2025-06-25T08:13:58+00:00","dateModified":"2026-07-28T16:46:02+00:00","description":"Find out what they are virtual agents with AI, how they differ from chatbots, and how Fonvirtual implements them to improve customer service and intelligently automate processes.","breadcrumb":{"@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/#primaryimage","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/06\/ai-virtual-agents.png","contentUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/06\/ai-virtual-agents.png","width":1536,"height":1024,"caption":"ai-virtual-agents"},{"@type":"BreadcrumbList","@id":"https:\/\/fonvirtual.com\/en\/blog\/why-your-business-needs-virtual-agents\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/fonvirtual.com\/en\/"},{"@type":"ListItem","position":2,"name":"AI virtual agents: what they are and why your business needs them"}]},{"@type":"WebSite","@id":"https:\/\/fonvirtual.com\/en\/#website","url":"https:\/\/fonvirtual.com\/en\/","name":"Fonvirtual","description":"Your best virtual phone number and virtual PBX option","publisher":{"@id":"https:\/\/fonvirtual.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fonvirtual.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/fonvirtual.com\/en\/#organization","name":"Fonvirtual.com","url":"https:\/\/fonvirtual.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/06\/Logo-2.png","contentUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/06\/Logo-2.png","width":300,"height":300,"caption":"Fonvirtual.com"},"image":{"@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/person\/e229ec32cb4b8dce008c9c7dfcfdae92","name":"Adminfon","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","caption":"Adminfon"},"url":"https:\/\/fonvirtual.com\/en\/blog\/author\/adminfon\/"}]}},"_links":{"self":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts\/37451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/comments?post=37451"}],"version-history":[{"count":7,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts\/37451\/revisions"}],"predecessor-version":[{"id":38562,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts\/37451\/revisions\/38562"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/media\/37452"}],"wp:attachment":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/media?parent=37451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/categories?post=37451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/tags?post=37451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}