{"id":24695,"date":"2024-04-10T16:25:34","date_gmt":"2024-04-10T14:25:34","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=24695"},"modified":"2026-07-28T18:47:28","modified_gmt":"2026-07-28T16:47:28","slug":"applications-systems-crm-call-centers","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/applications-systems-crm-call-centers\/","title":{"rendered":"Discover the latest applications and CRM systems for Call Centers"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" style=\"display:inline-flex;align-items:center;gap:10px;text-decoration:none;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/01\/Emma_Smith_Profile-1-1-150x150.jpg\" alt=\"Emma Smith\" width=\"42\" height=\"42\" style=\"width:42px;height:42px;border-radius:50%;object-fit:cover;display:block;flex-shrink:0;border:1px solid #ececf1;\"\/><span style=\"font-size:13.5px;color:#1a1a2e;font-weight:600;\">Emma Smith<\/span><\/a><a href=\"https:\/\/www.linkedin.com\/in\/emma-smith-fnv\/\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Emma Smith's LinkedIn profile\" title=\"View Emma Smith's LinkedIn profile\" style=\"display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#0a66c2;text-decoration:none;flex-shrink:0;\"><svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M20.45 20.45h-3.56v-5.57c0-1.33-.02-3.04-1.85-3.04-1.85 0-2.13 1.45-2.13 2.94v5.67H9.35V9h3.41v1.56h.05c.48-.9 1.64-1.85 3.37-1.85 3.6 0 4.27 2.37 4.27 5.46v6.28ZM5.34 7.43a2.06 2.06 0 1 1 0-4.13 2.06 2.06 0 0 1 0 4.13ZM7.12 20.45H3.56V9h3.56v11.45Z\"\/><\/svg><\/a><span style=\"width:1px;height:18px;background:#ececf1;\"><\/span><span style=\"display:inline-flex;align-items:center;gap:6px;font-size:13px;color:#6b6b7e;\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#9a9aae\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"display:block;flex-shrink:0;\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"16\" rx=\"2\"\/><path d=\"M3 9h18M8 3v4M16 3v4\"\/><\/svg><span id=\"fv-ms-date\">\u2014<\/span><\/span><span style=\"display:inline-flex;align-items:center;gap:6px;font-size:13px;color:#6b6b7e;\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#9a9aae\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"display:block;flex-shrink:0;\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/><\/svg><span id=\"fv-ms-readtime\">\u2014<\/span><\/span><span style=\"margin-left:auto;\"><button id=\"fv-share-btn\" type=\"button\" onclick=\"var t=document.title,l=location.href,p=document.getElementById('fv-share-panel');if(navigator.share){navigator.share({title:t,text:t,url:l}).catch(function(){});}else if(p){p.style.display=(p.style.display==='none')?'block':'none';}\" style=\"display:inline-flex;align-items:center;gap:7px;background:transparent;color:#2b2f3a;border:1px solid #dcdce4;border-radius:24px;font-size:13px;font-weight:600;padding:9px 18px;line-height:1;cursor:pointer;font-family:inherit;\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#2b2f3a\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"display:block;\"><circle cx=\"18\" cy=\"5\" r=\"3\"\/><circle cx=\"6\" cy=\"12\" r=\"3\"\/><circle cx=\"18\" cy=\"19\" r=\"3\"\/><path d=\"M8.6 13.5l6.8 4M8.6 10.5l6.8-4\"\/><\/svg>Share<\/button><\/span><\/div>\n<div id=\"fv-share-panel\" style=\"display:none;margin-top:14px;padding-top:14px;border-top:1px solid #f0f0f4;text-align:right;\">\n<div style=\"display:inline-flex;flex-wrap:wrap;align-items:center;gap:9px;justify-content:center;\"><a data-share=\"x\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Share on X\" href=\"#\" onclick=\"window.open('https:\/\/twitter.com\/intent\/tweet?text='+encodeURIComponent(document.title)+'\\x26url='+encodeURIComponent(location.href),'_blank','noopener');return false;\" style=\"display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#0f0f17;text-decoration:none;\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M18.244 2.25h3.308l-7.227 8.26 8.502 11.24h-6.66l-5.214-6.817L4.99 21.75H1.68l7.73-8.835L1.254 2.25H8.08l4.713 6.231 5.45-6.231Zm-1.161 17.52h1.833L7.084 4.126H5.117l11.966 15.648Z\"\/><\/svg><\/a><a data-share=\"fb\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Share on Facebook\" href=\"#\" onclick=\"window.open('https:\/\/www.facebook.com\/sharer\/sharer.php?u='+encodeURIComponent(location.href),'_blank','noopener');return false;\" style=\"display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#1877f2;text-decoration:none;\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M24 12.07C24 5.4 18.63 0 12 0S0 5.4 0 12.07C0 18.1 4.39 23.1 10.13 24v-8.44H7.08v-3.49h3.05V9.41c0-3.02 1.79-4.69 4.53-4.69 1.31 0 2.68.24 2.68.24v2.97h-1.51c-1.49 0-1.96.93-1.96 1.89v2.27h3.33l-.53 3.49h-2.8V24C19.61 23.1 24 18.1 24 12.07Z\"\/><\/svg><\/a><a data-share=\"li\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Share on LinkedIn\" href=\"#\" onclick=\"window.open('https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url='+encodeURIComponent(location.href),'_blank','noopener');return false;\" style=\"display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#0a66c2;text-decoration:none;\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M20.45 20.45h-3.56v-5.57c0-1.33-.02-3.04-1.85-3.04-1.85 0-2.13 1.45-2.13 2.94v5.67H9.35V9h3.41v1.56h.05c.48-.9 1.64-1.85 3.37-1.85 3.6 0 4.27 2.37 4.27 5.46v6.28ZM5.34 7.43a2.06 2.06 0 1 1 0-4.13 2.06 2.06 0 0 1 0 4.13ZM7.12 20.45H3.56V9h3.56v11.45Z\"\/><\/svg><\/a><a data-share=\"wa\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Share on WhatsApp\" href=\"#\" onclick=\"window.open('https:\/\/api.whatsapp.com\/send?text='+encodeURIComponent(document.title)+'%20'+encodeURIComponent(location.href),'_blank','noopener');return false;\" style=\"display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#25d366;text-decoration:none;\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M12.04 2C6.58 2 2.13 6.45 2.13 11.91c0 1.75.46 3.45 1.32 4.95L2 22l5.25-1.38c1.45.79 3.08 1.21 4.79 1.21 5.46 0 9.91-4.45 9.91-9.91S17.5 2 12.04 2Zm5.8 14.06c-.24.68-1.4 1.3-1.93 1.34-.49.04-.95.21-3.2-.67-2.69-1.06-4.4-3.8-4.54-3.98-.13-.18-1.08-1.44-1.08-2.74s.68-1.95.92-2.21c.24-.27.53-.34.71-.34.18 0 .35 0 .5.01.16.01.38-.06.59.45.24.57.81 1.97.88 2.11.07.14.12.3.02.48-.09.18-.14.3-.27.45-.13.16-.28.34-.4.46-.13.13-.27.28-.12.55.15.27.66 1.1 1.42 1.78.98.87 1.8 1.14 2.07 1.27.27.13.43.11.59-.07.16-.18.68-.79.86-1.06.18-.27.36-.22.61-.13.25.09 1.59.75 1.86.89.27.13.45.2.52.31.07.11.07.64-.17 1.32Z\"\/><\/svg><\/a><button id=\"fv-copy-btn\" type=\"button\" onclick=\"var n=document.getElementById('fv-copy-label');if(navigator.clipboard){navigator.clipboard.writeText(location.href).then(function(){if(n){var s=n.textContent;n.textContent='Copied \u2713';setTimeout(function(){n.textContent=s;},2000);}});}return false;\" style=\"display:inline-flex;align-items:center;gap:7px;background:#fff;color:#2b2f3a;border:1px solid #dcdce4;border-radius:24px;font-size:12.5px;font-weight:600;padding:9px 14px;line-height:1;cursor:pointer;font-family:inherit;\"><svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#2b2f3a\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"display:block;\"><path d=\"M10 13a5 5 0 0 0 7 0l3-3a5 5 0 0 0-7-7l-1 1\"\/><path d=\"M14 11a5 5 0 0 0-7 0l-3 3a5 5 0 0 0 7 7l1-1\"\/><\/svg><span id=\"fv-copy-label\">Copy link<\/span><\/button><\/div>\n<\/div>\n<\/div>\n<p><script> (function(){ function run(){ var root=document.getElementById('fv-meta-share'); if(!root) return; var months=['January','February','March','April','May','June','July','August','September','October','November','December']; function fmtDate(s){ try{ var d=new Date(s); return months[d.getMonth()]+' '+d.getDate()+', '+d.getFullYear(); }catch(e){ return ''; } } var dateEl=document.getElementById('fv-ms-date'); if(dateEl){ var cur=dateEl.textContent.trim(); if(!cur||cur==='\u2014'){ var t=document.querySelector('time[datetime]'); if(t){ dateEl.textContent=fmtDate(t.getAttribute('datetime')); } else { var apiLink=document.querySelector('link[rel*=\"api.w.org\"]'); if(apiLink){ var apiRoot=apiLink.getAttribute('href')||''; var slug=window.location.pathname.replace(\/\\\/+$\/,'').split('\/').pop(); fetch(apiRoot+'wp\/v2\/posts?slug='+encodeURIComponent(slug)+'&_fields=date').then(function(r){return r.json();}).then(function(j){ if(j){ if(j[0]){ if(j[0].date){ dateEl.textContent=fmtDate(j[0].date); } } } }).catch(function(){}); } } } } var rtEl=document.getElementById('fv-ms-readtime'); if(rtEl){ var cur2=rtEl.textContent.trim(); if(!cur2||cur2==='\u2014'){ var cont=document.querySelector('.et_pb_post_content')||document.querySelector('.entry-content')||document.querySelector('article'); var words=0; if(cont){ var c=cont.cloneNode(true); c.querySelectorAll('[id^=\"fv-\"]').forEach(function(n){n.remove();}); words=(c.textContent||'').trim().split(\/\\s+\/).filter(Boolean).length; } var mins=Math.max(1,Math.round(words\/220)); rtEl.textContent=mins+' min read'; } } } if(document.readyState==='loading') document.addEventListener('DOMContentLoaded',run); else run(); })(); <\/script><\/p>\n<div id=\"fv-featured-img\" style=\"margin:0 0 26px;\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/04\/Imagenes-para-articulos-BLOG-Fonvirtual-6-1024x630.jpg\" alt=\"aplicaciones para contact center\" style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div id=\"fv-resumen-ia\" style=\"position:relative;background:#fff;border:1px solid #e8e8ee;border-radius:14px;box-shadow:0 6px 24px rgba(20,20,60,0.07);padding:20px 22px 16px;margin:0 0 28px 0;max-width:720px;font-family:inherit;overflow:hidden;\">\n<div style=\"position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#f6343f 0%,#ff7a45 100%);\"><\/div>\n<div style=\"display:flex;align-items:center;gap:10px;margin:0 0 6px;padding-left:8px;\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f6343f\"\/><path d=\"M19 3L19.6 5.4L22 6L19.6 6.6L19 9L18.4 6.6L16 6L18.4 5.4Z\" fill=\"#ff7a45\" opacity=\"0.85\"\/><\/svg><span style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">Having a solid customer management system is key. It is the place where we keep all that valuable data about our clients and potential clients, the treasure of the company! From this platform, we can generate detailed reports, plan effective strategies and work more efficiently on a day-to-day basis thanks to the latest CRM applications and systems for call centres.<\/span> <span style=\"font-weight: 400;\">Connecting this system with the <\/span><a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\"><span style=\"font-weight: 400;\">software para call center<\/span><\/a><span style=\"font-weight: 400;\"> enables more seamless management of incoming and outgoing calls, providing full control and quick access to crucial information. The result? Greater efficiency, more satisfied customers and, of course, more business opportunities.<\/span> <span style=\"font-weight: 400;\">In this article, we invite you to discover some of the new applications that Fonvirtual offers to enhance your call center and completely transform the way it interacts with the CRM system. Get ready to take your customer service to the next level!<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">Integration of call center software with CRM<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">One of the most notable advantages of Fonvirtual applications is their perfect integration with your company&#8217;s CRM system. Each interaction with customers is automatically recorded in the CRM. This means that all relevant information, including queries, complaints, requests and comments, regardless of the channel, are centralized on a single platform, facilitating data management and analysis. Additionally, this integration enables a complete view of each customer&#8217;s interaction history, making it easy to personalize future interactions and make data-driven strategic decisions.<\/span> <span style=\"font-weight: 400;\">Let&#8217;s see what applications Fonvirtual&#8217;s call center software has that provide information to the CRM:<\/span> <\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Transcripts and summaries of conversations:<\/span><\/h3>\n<\/li>\n<\/ul>\n<p> <span style=\"font-weight: 400;\">Fonvirtual offers the functionality of converting all telephone conversations into text and generating automatic summaries of them highlighting key points. This tool not only makes it easier to review and analyze customer interactions, but also allows for better knowledge management and informed decision making. By passing this information instantly to the CRM,call center agents They will be freed from taking notes and recording customer interactions manually.<\/span> <\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Smart IVR:<\/span><\/h3>\n<\/li>\n<\/ul>\n<p> <span style=\"font-weight: 400;\">HeIVR Fonvirtual&#8217;s intelligent (Interactive Voice Response) is the key to a smoother and more personalized calling experience. The system interacts with the client according to predefined parameters and will be able to understand their need and act accordingly. You can either transfer the customer to a human agent from a specific department or consult a database to give them specific answers such as, \u201cwhat is the status of my order.\u201d We also record all this information in the CRM so that there is a record of the interaction whether or not the client spoke with an agent.<\/span> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-24696\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/04\/Imagenes-para-articulos-BLOG-Fonvirtual-7-300x185.jpg\" alt=\"virtual\" width=\"405\" height=\"250\" \/> <\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Virtual assistant:<\/span><\/h3>\n<\/li>\n<\/ul>\n<p> <span style=\"font-weight: 400;\">Unlike the intelligent IVR, the Virtual Assistant is fed with a global knowledge base of the company and is helped by artificial intelligence to build responses based on the information that is configured. This assistant will be able to serve the client completely autonomously and refer the client&#8217;s conversation to the human agent when it is considered necessary, either because it does not find a response or because a pre-established pattern has been established that activates the transfer to the human agent. Likewise, these interactions will be recorded and summarized in the CRM.<\/span> <\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">AI Interpreter:<\/span><\/h3>\n<\/li>\n<\/ul>\n<p> <span style=\"font-weight: 400;\">The ability to communicate with clients from different countries and cultures is essential. Fonvirtual&#8217;s Simultaneous Translation application (AI Interpreter) for call centers eliminates language barriers by offering real-time translations during conversations. Whether you are serving a client who speaks another language or coordinating multicultural teams, this tool allows you to communicate effectively and smoothly. In addition, all recorded information is automatically stored in the CRM, guaranteeing centralized and complete management of customer interactions, regardless of the language used.<\/span> <span style=\"font-weight: 400;\">It is important to keep in mind that both the IVR and the aforementioned virtual assistant as well as the AI \u200b\u200binterpreter or simultaneous translation can be connected to the voice channel (web or telephone call) and the messaging channel.<\/span> <\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span style=\"font-weight: 400;\">Sentiment Analysis:<\/span><\/h3>\n<\/li>\n<\/ul>\n<p> <span style=\"font-weight: 400;\">Another interesting feature of Fonvirtual&#8217;s call center software is the sentiment analysis of calls. The system is capable of identifying the level of call satisfaction depending on concepts such as tone, silences, interruptions, etc., among other characteristics, and scoring its quality. Create a summary of agent and customer attitude and reflect it in the CRM to identify patterns in interactions that lead to positive or negative experiences and adjust your processes or training accordingly.<\/span> <span style=\"font-weight: 400;\">For these and other functionalities, Fonvirtual stands out as <\/span><a href=\"https:\/\/fonvirtual.com\/en\/\"><span style=\"font-weight: 400;\">the best call center software<\/span><\/a><span style=\"font-weight: 400;\"> thanks to its innovative approach supported by cutting-edge artificial intelligence technologies. Quality and experience are combined in a comprehensive platform that not only optimizes communications management, but also improves customer satisfaction and operational efficiency. What are you waiting for to contact us and get the most out of your communications?<\/span><\/p>\n<style id=\"fv-blog-cats-css\"> nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;} nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;} nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;} nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;} nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;} nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);} nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;} nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;} @media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}} <\/style>\n<nav class=\"fv-blog-cats\" aria-label=\"Blog categories\">\n<p class=\"fv-cats-titulo\">Explore by category<\/p>\n<ul class=\"fv-cats-lista\">\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/\" data-fvcat=\"\"><span class=\"fv-cats-dot\"><\/span>All<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/technology\/\" data-fvcat=\"technology\"><span class=\"fv-cats-dot\"><\/span>Technology<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/professional-communications\/\" data-fvcat=\"professional-communications\"><span class=\"fv-cats-dot\"><\/span>Professional Communications<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/features\/\" data-fvcat=\"features\"><span class=\"fv-cats-dot\"><\/span>Features<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/artificial-intelligence\/\" data-fvcat=\"artificial-intelligence\"><span class=\"fv-cats-dot\"><\/span>Artificial Intelligence<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/call-center-cloud-technology\/\" data-fvcat=\"call-center-cloud-technology\"><span class=\"fv-cats-dot\"><\/span>Call center<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/channels\/\" data-fvcat=\"channels\"><span class=\"fv-cats-dot\"><\/span>Channels<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><script> (function(){ var root=document.querySelector('.fv-blog-cats'); if(!root){return;} if(root.dataset.fvCatsInit){return;} root.dataset.fvCatsInit='1'; var CSS=\"nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;}\" +\"nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;}\" +\"nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;}\" +\"nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;}\" +\"nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;}\" +\"nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);}\" +\"nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;}\" +\"nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;}\" +\"nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);}\" +\"nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;}\" +\"nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;}\" +\"@media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}}\"; var st=document.createElement('style'); st.setAttribute('data-fv-injected','1'); st.textContent=CSS; document.head.appendChild(st); var SLUGS=['technology','professional-communications','features','artificial-intelligence','call-center-cloud-technology','channels']; var found={}; document.querySelectorAll('a[href*=\"\/category\/\"]').forEach(function(a){ if(root.contains(a)){return;} var href=a.getAttribute('href')||''; var i=href.indexOf('\/category\/'); if(i<0){return;} var rest=href.slice(i+10); var j=rest.indexOf('\/'); if(j<0){return;} var slug=rest.slice(0,j); if(SLUGS.indexOf(slug)<0){return;} found[slug]=1; }); root.querySelectorAll('.fv-cats-lista a').forEach(function(a){ var cat=a.getAttribute('data-fvcat'); if(!cat){return;} if(!found[cat]){return;} a.classList.add('fv-cats-activo'); a.setAttribute('aria-current','true'); }); })(); <\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Emma Smith\u2014\u2014Share Copy link Summarize this article with AI Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send. ChatGPTClaudePerplexity Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account Having a solid customer management system is key. It is the place where we keep [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":24697,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[29],"tags":[],"class_list":["post-24695","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-cloud-technology"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"_wp_page_template":null,"_wpgce_event_tracking_active":null,"_wpgce_event_tracking_code":null,"_wpgce_event_tracking_jquery_code":null,"_wpe_gce_active":null,"_wpe_gce_code":null,"_experiments_wp_code":null,"_wpgce_event_tracking_css_id":null,"_wpgce_event_tracking_css_class":null,"_yoast_wpseo_opengraph-title":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_google-plus-title":null,"_yoast_wpseo_google-plus-description":null,"_yoast_wpseo_google-plus-image":null,"_wpgce_event_tracking_label":null,"_wpgce_event_tracking_action":null,"_wpgce_event_tracking_category":null,"_experiments_wp_active":null,"_oembed_416f6f269dd139bf4a841b01047e0919":null,"hreflang-es_es":null,"hreflang-en_gb":null,"_et_pb_predefined_layout":null,"_et_pb_layout_applicability":null,"notification_id":null,"dismissable":null,"location":null,"version":null,"viewed":null,"expiration":null,"plans":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_et_post_bg_color":"#ffffff","_et_post_bg_layout":"light","_et_pb_show_title":"on","_yoast_wpseo_primary_category":"29","_yoast_wpseo_opengraph-image-id":null,"_wp_attachment_backup_sizes":null,"_xmlsf_exclude":null,"_yoast_wpseo_canonical":null,"_et_pb_module_type":null,"_schema_categories":null,"_schema_type":null,"_schema_article_type":null,"_schema_post_types":null,"_schema_post_meta_box_enabled":null,"_schema_post_meta_box_title":null,"_schema_post_meta_box":null,"_schema_video_object_type":null,"_schema_audio_object_type":null,"_et_autogenerated_title":null,"_et_default":null,"_et_enabled":null,"_et_header_layout_id":null,"_et_header_layout_enabled":null,"_et_body_layout_id":null,"_et_body_layout_enabled":null,"_et_footer_layout_id":null,"_et_footer_layout_enabled":null,"_imagify_optimization_level":null,"_imagify_status":null,"_imagify_data":null,"_rocket_exclude_lazyload":null,"_rocket_exclude_lazyload_iframes":null,"_rocket_exclude_minify_css":null,"_rocket_exclude_minify_js":null,"_rocket_exclude_cdn":null,"_rocket_exclude_defer_all_js":null,"_rocket_exclude_delay_js":null,"_sc_disable_sc":null,"_sc_disable_admin":null,"_sc_editor":null,"_sc_allowed_devices":null,"yarpp_meta":null,"_rocket_exclude_remove_unused_css":null,"_oembed_79f80bd7168b3189efa370edf193fbe6":null,"_et_pb_row_layout":null,"_et_use_on":null,"_et_pb_light_text_color":null,"_et_template":null,"_oembed_3106f03df1b49016f7fdca1c3ec6ce18":null,"_oembed_7477bcd2452b8f09f89fc3ecfc2f7346":null,"_megamenu":null,"perfmatters_exclude_minify_js":null,"perfmatters_exclude_lazy_loading":null,"_yoast_wpseo_twitter-title":null,"_yoast_wpseo_twitter-description":null,"_yoast_wpseo_twitter-image":null,"hreflang-fr":null,"hreflang-es_ar":null,"hreflang-fr_be":null,"hreflang-es_mx":null,"hreflang-en":null,"hreflang-fr_fr":null,"_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_edit_last":"24","_et_pb_page_layout":"et_right_sidebar","_et_pb_use_builder":"","_et_pb_old_content":"","_yoast_wpseo_focuskw":"CRM for Call Centers","_yoast_wpseo_title":"Discover the latest applications and CRM systems for Call Centers","_yoast_wpseo_metadesc":"Fonvirtual's call centre software, with its innovative applications and CRM systems for call centres, is revolutionising business communication.","_yoast_wpseo_linkdex":"60","_edit_lock":"1721840052:24","_yoast_wpseo_focuskw_text_input":null,"_et_pb_built_for_post_type":null,"_et_pb_post_hide_nav":"default","_et_pb_side_nav":"off","_et_pb_enable_shortcode_tracking":null,"_et_pb_custom_css":null,"_et_builder_version":null,"_yoast_wpseo_content_score":"30","_et_pb_ab_stats_refresh_interval":null,"_thumbnail_id":"24697","_wp_old_date":null,"_et_pb_show_page_creation":null,"_et_pb_ab_subjects":null,"_et_pb_ab_current_shortcode":null,"_wp_old_slug":null,"_schema_ref":"12660","_et_pb_first_image":"","_et_pb_truncate_post":"","_et_pb_truncate_post_date":"","_et_pb_gutter_width":null,"search_volume":null,"_yoast_wpseo_estimated-reading-time-minutes":"4","_schema_json":{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/fonvirtual.com\/en\/blog\/applications-systems-crm-call-centers\/"},"url":"https:\/\/fonvirtual.com\/en\/blog\/applications-systems-crm-call-centers\/","headline":"Discover the latest applications and CRM systems for Call Centers","datePublished":"2024-04-10T16:25:34+02:00","dateModified":"2026-07-28T18:47:28+02:00","publisher":{"@type":"Organization","@id":"https:\/\/fonvirtual.com\/en\/#organization","name":"Fonvirtual","logo":{"@type":"ImageObject","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/03\/fonvirtual-logo-blanco-sin-fondo_optim-min.png","width":600,"height":60}},"image":{"@type":"ImageObject","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/04\/Imagenes-para-articulos-BLOG-Fonvirtual-6.jpg","width":1300,"height":800},"articleSection":"Call Center Cloud Technology","description":"Fonvirtual's call centre software, with its innovative applications and CRM systems for call centres, is revolutionising business communication.","author":{"@type":"Person","name":"Adminfon","url":"https:\/\/fonvirtual.com\/en\/blog\/author\/adminfon\/","image":{"@type":"ImageObject","url":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","height":96,"width":96}},"commentCount":0},"_schema_json_timestamp":"1785934067","_global_colors_info":null,"_et_builder_dynamic_assets_loading_attr_threshold":"3","_yoast_wpseo_wordproof_timestamp":"","_wp_desired_post_slug":null,"_et_theme_builder_marked_as_unused":null,"_monsterinsights_sitenote_active":"0","_xmlsf_image_attached":{"loc":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/04\/Imagenes-para-articulos-BLOG-Fonvirtual-6.jpg","title":"aplicaciones para contact center","caption":""},"_et_dynamic_cached_shortcodes":["et_pb_column_inner","et_pb_post_content","et_pb_section","et_pb_column","et_pb_row_inner","et_pb_blog","et_pb_button","et_pb_image","et_pb_post_title","et_pb_text"],"_et_dynamic_cached_attributes":{"specialty":["on"],"background_enable_color":"off"},"_et_builder_module_features_cache":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Discover the latest applications and CRM systems for Call Centers<\/title>\n<meta name=\"description\" content=\"Fonvirtual&#039;s call centre software, with its innovative applications and CRM systems for call centres, is revolutionising business communication.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Discover the latest applications and CRM systems for Call Centers\" \/>\n<meta property=\"og:description\" content=\"Fonvirtual&#039;s call centre software, with its innovative applications and CRM systems for call centres, is revolutionising business communication.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/\" \/>\n<meta property=\"og:site_name\" content=\"Fonvirtual\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-10T14:25:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-28T16:47:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fonvirtual.comen\/en\/wp-content\/uploads\/2024\/04\/Imagenes-para-articulos-BLOG-Fonvirtual-6.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1300\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adminfon\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adminfon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Discover the latest applications and CRM systems for Call Centers","description":"Fonvirtual's call centre software, with its innovative applications and CRM systems for call centres, is revolutionising business communication.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/","og_locale":"es_ES","og_type":"article","og_title":"Discover the latest applications and CRM systems for Call Centers","og_description":"Fonvirtual's call centre software, with its innovative applications and CRM systems for call centres, is revolutionising business communication.","og_url":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/","og_site_name":"Fonvirtual","article_published_time":"2024-04-10T14:25:34+00:00","article_modified_time":"2026-07-28T16:47:28+00:00","og_image":[{"width":1300,"height":800,"url":"https:\/\/fonvirtual.comen\/en\/wp-content\/uploads\/2024\/04\/Imagenes-para-articulos-BLOG-Fonvirtual-6.jpg","type":"image\/jpeg"}],"author":"Adminfon","twitter_misc":{"Escrito por":"Adminfon","Tiempo de lectura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/#article","isPartOf":{"@id":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/"},"author":{"name":"Adminfon","@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/person\/e229ec32cb4b8dce008c9c7dfcfdae92"},"headline":"Discover the latest applications and CRM systems for Call Centers","datePublished":"2024-04-10T14:25:34+00:00","dateModified":"2026-07-28T16:47:28+00:00","mainEntityOfPage":{"@id":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/"},"wordCount":843,"publisher":{"@id":"https:\/\/fonvirtual.com\/en\/#organization"},"image":{"@id":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/#primaryimage"},"thumbnailUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/04\/Imagenes-para-articulos-BLOG-Fonvirtual-6.jpg","articleSection":["Call Center Cloud Technology"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/","url":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/","name":"Discover the latest applications and CRM systems for Call Centers","isPartOf":{"@id":"https:\/\/fonvirtual.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/#primaryimage"},"image":{"@id":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/#primaryimage"},"thumbnailUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/04\/Imagenes-para-articulos-BLOG-Fonvirtual-6.jpg","datePublished":"2024-04-10T14:25:34+00:00","dateModified":"2026-07-28T16:47:28+00:00","description":"Fonvirtual's call centre software, with its innovative applications and CRM systems for call centres, is revolutionising business communication.","breadcrumb":{"@id":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/#primaryimage","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/04\/Imagenes-para-articulos-BLOG-Fonvirtual-6.jpg","contentUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/04\/Imagenes-para-articulos-BLOG-Fonvirtual-6.jpg","width":1300,"height":800,"caption":"aplicaciones para contact center"},{"@type":"BreadcrumbList","@id":"https:\/\/fonvirtual.comen\/en\/blog\/applications-systems-crm-call-centers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/fonvirtual.com\/en\/"},{"@type":"ListItem","position":2,"name":"Discover the latest applications and CRM systems for Call Centers"}]},{"@type":"WebSite","@id":"https:\/\/fonvirtual.com\/en\/#website","url":"https:\/\/fonvirtual.com\/en\/","name":"Fonvirtual","description":"Your best virtual phone number and virtual PBX option","publisher":{"@id":"https:\/\/fonvirtual.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fonvirtual.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/fonvirtual.com\/en\/#organization","name":"Fonvirtual.com","url":"https:\/\/fonvirtual.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/06\/Logo-2.png","contentUrl":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/06\/Logo-2.png","width":300,"height":300,"caption":"Fonvirtual.com"},"image":{"@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/fonvirtual.com\/en\/#\/schema\/person\/e229ec32cb4b8dce008c9c7dfcfdae92","name":"Adminfon","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/38780a4da6014197432b18a9d77d845a0856244fb797588c6fe8cfc8c50024ba?s=96&d=mm&r=g","caption":"Adminfon"},"url":"https:\/\/fonvirtual.com\/en\/blog\/author\/adminfon\/"}]}},"_links":{"self":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts\/24695","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/comments?post=24695"}],"version-history":[{"count":3,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts\/24695\/revisions"}],"predecessor-version":[{"id":38659,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/posts\/24695\/revisions\/38659"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/media\/24697"}],"wp:attachment":[{"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/media?parent=24695"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/categories?post=24695"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fonvirtual.com\/en\/wp-json\/wp\/v2\/tags?post=24695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}