{"id":24624,"date":"2024-01-31T09:00:45","date_gmt":"2024-01-31T08:00:45","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=24624"},"modified":"2026-07-28T18:47:43","modified_gmt":"2026-07-28T16:47:43","slug":"virtual-click-to-call-pbx","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/virtual-click-to-call-pbx\/","title":{"rendered":"Virtual Click to Call PBX: Click to Call"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" style=\"display:inline-flex;align-items:center;gap:10px;text-decoration:none;\"><img 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if(rtEl){ var cur2=rtEl.textContent.trim(); if(!cur2||cur2==='\u2014'){ var cont=document.querySelector('.et_pb_post_content')||document.querySelector('.entry-content')||document.querySelector('article'); var words=0; if(cont){ var c=cont.cloneNode(true); c.querySelectorAll('[id^=\"fv-\"]').forEach(function(n){n.remove();}); words=(c.textContent||'').trim().split(\/\\s+\/).filter(Boolean).length; } var mins=Math.max(1,Math.round(words\/220)); rtEl.textContent=mins+' min read'; } } } if(document.readyState==='loading') document.addEventListener('DOMContentLoaded',run); else run(); })(); <\/script><\/p>\n<div id=\"fv-featured-img\" style=\"margin:0 0 26px;\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/01\/Click-to-call-1024x630.jpg\" alt=\"Click to Call button\" style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div id=\"fv-resumen-ia\" style=\"position:relative;background:#fff;border:1px solid #e8e8ee;border-radius:14px;box-shadow:0 6px 24px rgba(20,20,60,0.07);padding:20px 22px 16px;margin:0 0 28px 0;max-width:720px;font-family:inherit;overflow:hidden;\">\n<div style=\"position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#f6343f 0%,#ff7a45 100%);\"><\/div>\n<div style=\"display:flex;align-items:center;gap:10px;margin:0 0 6px;padding-left:8px;\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f6343f\"\/><path d=\"M19 3L19.6 5.4L22 6L19.6 6.6L19 9L18.4 6.6L16 6L18.4 5.4Z\" fill=\"#ff7a45\" opacity=\"0.85\"\/><\/svg><span style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<h2><span style=\"font-weight: 400;\">What is Click to Call?<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">The term Click to Call refers to a digital functionality that facilitates interaction between users and businesses through online platforms. This tool allows users to make phone calls directly by clicking on a link, button, or interactive element on a website, mobile app, or email.<\/span> <span style=\"font-weight: 400;\">Instead of manually dialing a phone number, <\/span><a href=\"https:\/\/fonvirtual.com\/en\/click-to-call\/\"><span style=\"font-weight: 400;\">Click to Call<\/span><\/a><span style=\"font-weight: 400;\"> streamlines the process by allowing users to initiate a call with just one click. Click to Call has become an effective strategy to increase user engagement and enhance the customer experience, as it removes barriers and encourages instant communication. In addition to being intuitive, attractive, and convenient, it is beneficial for both consumers seeking quick responses and companies wanting to strengthen customer relationships and efficiently close transactions.<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">How Click to Call Works<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">The use of this service is characterized by its simplicity. After the user clicks on the widget button, the call is automatically transferred to the commercial department&#8217;s phone lines of the company.<\/span> <span style=\"font-weight: 400;\">It is a straightforward, fast, confidential, and cost-free process for the customer. This ease of use and confidentiality motivate users to contact the company and its various departments. The strategic placement of the button on the website allows the organization to generate more leads or potential customers.<\/span> <span style=\"font-weight: 400;\">Moreover, the Click to Call button offers another significant advantage that adds value to the company and improves its relationship with customers. By allowing users to address their inquiries immediately and at no cost while navigating the website, the likelihood of them leaving the page to seek information on other websites is considerably reduced. This, in turn, contributes to conveying a sense of efficiency and professionalism.<\/span> <span style=\"font-weight: 400;\">Furthermore, different buttons could be set up for each product to give that communication a personalized touch and enable the search for an available agent specialized in that product, thereby improving commercial efficiency.<\/span> <span style=\"font-weight: 400;\">This not only attracts new customers but also increases the satisfaction level of existing ones, who are likely to return to the website in the future to acquire new products and\/or services. If the experience is positive, they are likely to recommend the company to other users, thereby increasing the chances of expanding the customer base.<\/span> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">Configuration and Implementation of Click to Call<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">To integrate a Click to Call widget, it is essential to ensure that the website meets certain technical requirements. The following are crucial aspects:<\/span> <b>Security: <\/b><span style=\"font-weight: 400;\">The website must be secure and have a valid certificate to ensure the protection of data and user privacy, as well as to prevent possible cyber attacks and threats.<\/span> <b>WordPress Platform:<\/b><span style=\"font-weight: 400;\"> For websites built using WordPress, configuration can be done through HTML or a free plugin designed for this purpose. For sites not using WordPress, integration is exclusively carried out through HTML code.<\/span> <b>Aesthetic Button Design:<\/b><span style=\"font-weight: 400;\"> To make the most of Click to Call, the button should be customized for an aesthetic and consistent appearance that integrates with the website&#8217;s design and reflects the company&#8217;s brand image.<\/span> <b>Contact Hours: <\/b><span style=\"font-weight: 400;\">The hours during which calls will be allowed must be determined, along with the creation of alert messages outside these periods.<\/span> <b>Phone Number Display:<\/b><span style=\"font-weight: 400;\"> Choose whether to display the phone number on the button or not.<\/span> <span style=\"font-weight: 400;\">Selection of Phone Lines: Specify the phone lines to which users will be directed.<\/span> <b>Call Limitation:<\/b><span style=\"font-weight: 400;\"> Configure settings to limit received calls based on the number of agents or when necessary.<\/span> <span style=\"font-weight: 400;\">Addressing these configuration aspects ensures the effective integration of the Click to Call button, optimizing the user experience and enhancing direct communication capabilities with customers.<\/span> <img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-24625 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/01\/Click-to-call-UX-300x185.jpg\" alt=\"Click to Call button to enhance user experience\" width=\"300\" height=\"185\" \/> <\/p>\n<h2><span style=\"font-weight: 400;\">Advantages of the Click to Call Button:<\/span><\/h2>\n<p> <b>Enhance Brand Image:<\/b><span style=\"font-weight: 400;\"> It is an innovative service in line with the latest technologies and not yet present on all professional websites. Be a pioneer and add value to your customer service.<\/span> <b>Closer to Your Customers:<\/b><span style=\"font-weight: 400;\"> It is a service that significantly enhances your accessibility to your customers, portraying an image of a serious, dynamic brand concerned about consumer well-being. The term Business to Consumer is obsolete; we now speak of One to One!<\/span> <b>Reduce Bounce Rate<\/b><span style=\"font-weight: 400;\">: Keep your customers connected and visiting your website for a longer time. This phenomenon will also improve your SEO results.<\/span> <b>Add Color to Your Website:<\/b><span style=\"font-weight: 400;\"> Full customizability adds value. You can adapt it and create a perfect synergy with other elements on your website.<\/span> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">Basic Criteria When Choosing Click to Call Service<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">Before deciding on the Click to Call service that best suits your company&#8217;s needs, it is advisable to consider certain key aspects. Although most services share similarities in terms of features and prices, paying attention to specific differences is important.<\/span> <span style=\"font-weight: 400;\">To ensure the effectiveness and profitability of this service, as well as to make the most of its capabilities, it is essential to have a reliable <\/span><a href=\"https:\/\/fonvirtual.com\/en\/webrtc\/\"><span style=\"font-weight: 400;\">VoIP provider<\/span><\/a><span style=\"font-weight: 400;\"> managing the technical part of this service. Collaborating with a provider ensures constant and advanced support, guaranteeing its proper functioning.<\/span> <span style=\"font-weight: 400;\">The growth in the popularity of Click to Call and its increased usage in recent years have driven its evolution to more advanced levels. These factors have contributed to making it an increasingly effective tool. In fact, some Click to Call services now not only include traditional phone calls but also offer the option of video calls, representing a significant advancement that adds value to customer service.<\/span> <span style=\"font-weight: 400;\">In conclusion, Click to Call enhances your customer service. All these advantages will help you adapt, be efficient, and stand out in this dynamic and somewhat unpredictable environment.<\/span> <span style=\"font-weight: 400;\">For any additional questions, feel free to <\/span><a href=\"https:\/\/fonvirtual.com\/en\/contact\/\"><span style=\"font-weight: 400;\">contact us<\/span><\/a><span style=\"font-weight: 400;\"> through our form or our Click to Call button<\/span> &nbsp;<\/p>\n<style id=\"fv-blog-cats-css\"> nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;} nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;} nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;} nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;} nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;} nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);} nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;} nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;} @media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}} <\/style>\n<nav class=\"fv-blog-cats\" aria-label=\"Blog categories\">\n<p class=\"fv-cats-titulo\">Explore by category<\/p>\n<ul class=\"fv-cats-lista\">\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/\" data-fvcat=\"\"><span class=\"fv-cats-dot\"><\/span>All<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/technology\/\" data-fvcat=\"technology\"><span class=\"fv-cats-dot\"><\/span>Technology<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/professional-communications\/\" data-fvcat=\"professional-communications\"><span class=\"fv-cats-dot\"><\/span>Professional Communications<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/features\/\" data-fvcat=\"features\"><span class=\"fv-cats-dot\"><\/span>Features<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/artificial-intelligence\/\" data-fvcat=\"artificial-intelligence\"><span class=\"fv-cats-dot\"><\/span>Artificial Intelligence<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/call-center-cloud-technology\/\" data-fvcat=\"call-center-cloud-technology\"><span class=\"fv-cats-dot\"><\/span>Call center<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/channels\/\" data-fvcat=\"channels\"><span class=\"fv-cats-dot\"><\/span>Channels<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><script> (function(){ var root=document.querySelector('.fv-blog-cats'); 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ChatGPTClaudePerplexity Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account What is Click to Call? The term Click to Call refers to a digital functionality 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