{"id":23489,"date":"2023-04-19T08:00:00","date_gmt":"2023-04-19T06:00:00","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=23489"},"modified":"2026-07-28T18:48:34","modified_gmt":"2026-07-28T16:48:34","slug":"business-intelligence-data","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/business-intelligence-data\/","title":{"rendered":"Business Intelligence and data analysis applied to business telephony"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p>[et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb]<span style=\"font-weight: 400;\">In an increasingly digitized world, companies face great challenges to stay competitive. In this rapidly changing environment, the ability to make data-driven decisions is more important than ever. For this reason, it is important to choose a provider that offers sufficient data to feed our Business Intelligence and data analysis tools or that directly offers us such information that allows us to obtain valuable insights into business performance.<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">What is Business Intelligence?<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">Business Intelligence (BI) is a set of techniques, methodologies, and technologies used to collect, integrate, analyze, and present business information. The goal of BI is to provide valuable and timely information to business decision makers, so they can make informed and strategic decisions that improve business performance.<\/span> <span style=\"font-weight: 400;\">BI combines data analysis and reporting to provide a holistic view of the business. With the help of BI tools, companies can collect and analyze data from different sources such as databases, Excel files, accounting systems, customer relationship management (CRM) systems, and enterprise resource management ( ERP).<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">How can we take advantage of Business Intelligence and data analysis to improve our telecommunications?<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">Communications are fundamental to the functioning of any company. It enables both internal and external communication, and is an effective way to keep in touch with customers and suppliers. But how can we make sure that we are making the most of the data generated by our phone calls, emails, instant messaging conversations etc etc?<\/span> <span style=\"font-weight: 400;\">This is where Business Intelligence and data analysis come into play. As we have commented, both terms refer to the collection, analysis and presentation of data with the aim of helping business decision making. In the case of telephony, it is about collecting the data generated by the calls and the rest of the interactions with the company, analyzing it and presenting it in a clear and concise way so that decision makers can use it to improve the efficiency and effectiveness of the company.<\/span> <span style=\"font-weight: 400;\">Data analysis allows companies to identify patterns and trends in the use of telephony. For example, we can analyze how many customer interactions occur throughout the day and at what times of day they are most frequent, which will help us better plan our staff and resources. We can also analyze the calls made by the department or area of \u200b\u200bthe company, which will allow us to identify bottlenecks and areas that need improvement.<\/span> <span style=\"font-weight: 400;\">Another important aspect of data analysis is the identification of our marketing campaigns. If we have a large amount of customer interaction data, we can identify the results of our campaigns, focusing our budget more effectively and achieving more sales.<\/span> <span style=\"font-weight: 400;\">Finally, thanks to AI systems, it is possible to tag information about the interactions that customers have with our team so that we can extract information from their own interactions.<\/span> <img loading=\"lazy\" decoding=\"async\" class=\" wp-image-23490 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/04\/datos-300x187.jpg\" alt=\"data analysis\" width=\"559\" height=\"348\" \/> <\/p>\n<h2><span style=\"font-weight: 400;\">Real-time data analysis<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">Another interesting variant is the possibility of having our data in real time, being able to carry out corrective actions on the fly that improve the operation of our customer service.<\/span> <span style=\"font-weight: 400;\">For example, a user of<\/span><a href=\"https:\/\/fonvirtual.com\/en\/\"><span style=\"font-weight: 400;\"> Fonvirtual<\/span><\/a><span style=\"font-weight: 400;\">, you could, using the panel <\/span><a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\"><span style=\"font-weight: 400;\">supervisor of our call center software<\/span><\/a><span style=\"font-weight: 400;\"> and the use of AI, to detect which conversations are likely to be developing inappropriately, the supervisor himself can enter to listen to it, give instructions to the agent without the user hearing them or even intervene directly in the conversation.<\/span> <span style=\"font-weight: 400;\">Another example, especially applicable to remote teams, would be the activation of agents to deal with any interaction with the customer, calls, messages, etc. from certain queues at times of peak activity.<\/span> <span style=\"font-weight: 400;\">If you are interested, at Fonvirtual, we offer advanced cloud telephony solutions that 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data-fvcat=\"technology\"><span class=\"fv-cats-dot\"><\/span>Technology<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/professional-communications\/\" data-fvcat=\"professional-communications\"><span class=\"fv-cats-dot\"><\/span>Professional Communications<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/features\/\" data-fvcat=\"features\"><span class=\"fv-cats-dot\"><\/span>Features<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/artificial-intelligence\/\" data-fvcat=\"artificial-intelligence\"><span class=\"fv-cats-dot\"><\/span>Artificial Intelligence<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/call-center-cloud-technology\/\" data-fvcat=\"call-center-cloud-technology\"><span class=\"fv-cats-dot\"><\/span>Call center<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/channels\/\" data-fvcat=\"channels\"><span class=\"fv-cats-dot\"><\/span>Channels<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><script> (function(){ var root=document.querySelector('.fv-blog-cats'); if(!root){return;} if(root.dataset.fvCatsInit){return;} root.dataset.fvCatsInit='1'; var CSS=\"nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;}\" +\"nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;}\" +\"nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;}\" +\"nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid 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a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;}\" +\"nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;}\" +\"@media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}}\"; var st=document.createElement('style'); st.setAttribute('data-fv-injected','1'); st.textContent=CSS; document.head.appendChild(st); var SLUGS=['technology','professional-communications','features','artificial-intelligence','call-center-cloud-technology','channels']; var found={}; document.querySelectorAll('a[href*=\"\/category\/\"]').forEach(function(a){ if(root.contains(a)){return;} var href=a.getAttribute('href')||''; var i=href.indexOf('\/category\/'); if(i<0){return;} var rest=href.slice(i+10); var j=rest.indexOf('\/'); if(j<0){return;} var slug=rest.slice(0,j); if(SLUGS.indexOf(slug)<0){return;} found[slug]=1; }); root.querySelectorAll('.fv-cats-lista a').forEach(function(a){ var cat=a.getAttribute('data-fvcat'); if(!cat){return;} if(!found[cat]){return;} a.classList.add('fv-cats-activo'); a.setAttribute('aria-current','true'); }); })(); <\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Emma Smith\u2014\u2014ShareCopy linkSummarize this article with AIPick an AI: opens a chat with the summary ready to go \u2014 you just hit send.ChatGPTClaudePerplexityOpens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account In an increasingly digitized world, companies face great challenges to stay competitive. In this rapidly changing environment, the ability to [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":23491,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<span style=\"font-weight: 400;\">In an increasingly digitized world, companies face great challenges to stay competitive. In this rapidly changing environment, the ability to make data-driven decisions is more important than ever. For this reason, it is important to choose a provider that offers sufficient data to feed our Business Intelligence and data analysis tools or that directly offers us such information that allows us to obtain valuable insights into business performance.<\/span>\r\n<h2><span style=\"font-weight: 400;\">What is Business Intelligence?<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Business Intelligence (BI) is a set of techniques, methodologies, and technologies used to collect, integrate, analyze, and present business information. The goal of BI is to provide valuable and timely information to business decision makers, so they can make informed and strategic decisions that improve business performance.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">BI combines data analysis and reporting to provide a holistic view of the business. With the help of BI tools, companies can collect and analyze data from different sources such as databases, Excel files, accounting systems, customer relationship management (CRM) systems, and enterprise resource management ( ERP).<\/span>\r\n<h2><span style=\"font-weight: 400;\">How can we take advantage of Business Intelligence and data analysis to improve our telecommunications?<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Communications are fundamental to the functioning of any company. It enables both internal and external communication, and is an effective way to keep in touch with customers and suppliers. But how can we make sure that we are making the most of the data generated by our phone calls, emails, instant messaging conversations etc etc?<\/span>\r\n\r\n<span style=\"font-weight: 400;\">This is where Business Intelligence and data analysis come into play. As we have commented, both terms refer to the collection, analysis and presentation of data with the aim of helping business decision making. In the case of telephony, it is about collecting the data generated by the calls and the rest of the interactions with the company, analyzing it and presenting it in a clear and concise way so that decision makers can use it to improve the efficiency and effectiveness of the company.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Data analysis allows companies to identify patterns and trends in the use of telephony. For example, we can analyze how many customer interactions occur throughout the day and at what times of day they are most frequent, which will help us better plan our staff and resources. We can also analyze the calls made by the department or area of \u200b\u200bthe company, which will allow us to identify bottlenecks and areas that need improvement.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Another important aspect of data analysis is the identification of our marketing campaigns. If we have a large amount of customer interaction data, we can identify the results of our campaigns, focusing our budget more effectively and achieving more sales.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Finally, thanks to AI systems, it is possible to tag information about the interactions that customers have with our team so that we can extract information from their own interactions.<\/span>\r\n\r\n<img class=\" wp-image-23490 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/04\/datos-300x187.jpg\" alt=\"data analysis\" width=\"559\" height=\"348\" \/>\r\n<h2><span style=\"font-weight: 400;\">Real-time data analysis<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Another interesting variant is the possibility of having our data in real time, being able to carry out corrective actions on the fly that improve the operation of our customer service.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">For example, a user of<\/span><a href=\"https:\/\/fonvirtual.com\/en\/\"><span style=\"font-weight: 400;\"> Fonvirtual<\/span><\/a><span style=\"font-weight: 400;\">, you could, using the panel <\/span><a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\"><span style=\"font-weight: 400;\">supervisor of our call center software<\/span><\/a><span style=\"font-weight: 400;\"> and the use of AI, to detect which conversations are likely to be developing inappropriately, the supervisor himself can enter to listen to it, give instructions to the agent without the user hearing them or even intervene directly in the conversation.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Another example, especially applicable to remote teams, would be the activation of agents to deal with any interaction with the customer, calls, messages, etc. from certain queues at times of peak activity.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If you are interested, at Fonvirtual, we offer advanced cloud telephony solutions that include BI tools and real-time data analysis to help companies make the most of the data generated by their communications.<\/span>","_et_gb_content_width":"","footnotes":""},"categories":[29],"tags":[],"class_list":["post-23489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-cloud-technology"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"_wp_page_template":null,"_wpgce_event_tracking_active":null,"_wpgce_event_tracking_code":null,"_wpgce_event_tracking_jquery_code":null,"_wpe_gce_active":null,"_wpe_gce_code":null,"_experiments_wp_code":null,"_wpgce_event_tracking_css_id":null,"_wpgce_event_tracking_css_class":null,"_yoast_wpseo_opengraph-title":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_google-plus-title":null,"_yoast_wpseo_google-plus-description":null,"_yoast_wpseo_google-plus-image":null,"_wpgce_event_tracking_label":null,"_wpgce_event_tracking_action":null,"_wpgce_event_tracking_category":null,"_experiments_wp_active":null,"_oembed_416f6f269dd139bf4a841b01047e0919":null,"hreflang-es_es":null,"hreflang-en_gb":null,"_et_pb_predefined_layout":null,"_et_pb_layout_applicability":null,"notification_id":null,"dismissable":null,"location":null,"version":null,"viewed":null,"expiration":null,"plans":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_et_post_bg_color":"#ffffff","_et_post_bg_layout":"light","_et_pb_show_title":"on","_yoast_wpseo_primary_category":"29","_yoast_wpseo_opengraph-image-id":null,"_wp_attachment_backup_sizes":null,"_xmlsf_exclude":null,"_yoast_wpseo_canonical":null,"_et_pb_module_type":null,"_schema_categories":null,"_schema_type":null,"_schema_article_type":null,"_schema_post_types":null,"_schema_post_meta_box_enabled":null,"_schema_post_meta_box_title":null,"_schema_post_meta_box":null,"_schema_video_object_type":null,"_schema_audio_object_type":null,"_et_autogenerated_title":null,"_et_default":null,"_et_enabled":null,"_et_header_layout_id":null,"_et_header_layout_enabled":null,"_et_body_layout_id":null,"_et_body_layout_enabled":null,"_et_footer_layout_id":null,"_et_footer_layout_enabled":null,"_imagify_optimization_level":null,"_imagify_status":null,"_imagify_data":null,"_rocket_exclude_lazyload":null,"_rocket_exclude_lazyload_iframes":null,"_rocket_exclude_minify_css":null,"_rocket_exclude_minify_js":null,"_rocket_exclude_cdn":null,"_rocket_exclude_defer_all_js":null,"_rocket_exclude_delay_js":null,"_sc_disable_sc":null,"_sc_disable_admin":null,"_sc_editor":null,"_sc_allowed_devices":null,"yarpp_meta":{"yarpp_display_for_this_post":1},"_rocket_exclude_remove_unused_css":null,"_oembed_79f80bd7168b3189efa370edf193fbe6":null,"_et_pb_row_layout":null,"_et_use_on":null,"_et_pb_light_text_color":null,"_et_template":null,"_oembed_3106f03df1b49016f7fdca1c3ec6ce18":null,"_oembed_7477bcd2452b8f09f89fc3ecfc2f7346":null,"_megamenu":null,"perfmatters_exclude_minify_js":null,"perfmatters_exclude_lazy_loading":null,"_yoast_wpseo_twitter-title":null,"_yoast_wpseo_twitter-description":null,"_yoast_wpseo_twitter-image":null,"hreflang-fr":null,"hreflang-es_ar":null,"hreflang-fr_be":null,"hreflang-es_mx":null,"hreflang-en":null,"hreflang-fr_fr":null,"_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_edit_last":"24","_et_pb_page_layout":"et_right_sidebar","_et_pb_use_builder":"on","_et_pb_old_content":"<span style=\"font-weight: 400;\">In an increasingly digitized world, companies face great challenges to stay competitive. In this rapidly changing environment, the ability to make data-driven decisions is more important than ever. For this reason, it is important to choose a provider that offers sufficient data to feed our Business Intelligence and data analysis tools or that directly offers us such information that allows us to obtain valuable insights into business performance.<\/span>\r\n<h2><span style=\"font-weight: 400;\">What is Business Intelligence?<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Business Intelligence (BI) is a set of techniques, methodologies, and technologies used to collect, integrate, analyze, and present business information. The goal of BI is to provide valuable and timely information to business decision makers, so they can make informed and strategic decisions that improve business performance.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">BI combines data analysis and reporting to provide a holistic view of the business. With the help of BI tools, companies can collect and analyze data from different sources such as databases, Excel files, accounting systems, customer relationship management (CRM) systems, and enterprise resource management ( ERP).<\/span>\r\n<h2><span style=\"font-weight: 400;\">How can we take advantage of Business Intelligence and data analysis to improve our telecommunications?<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Communications are fundamental to the functioning of any company. It enables both internal and external communication, and is an effective way to keep in touch with customers and suppliers. But how can we make sure that we are making the most of the data generated by our phone calls, emails, instant messaging conversations etc etc?<\/span>\r\n\r\n<span style=\"font-weight: 400;\">This is where Business Intelligence and data analysis come into play. As we have commented, both terms refer to the collection, analysis and presentation of data with the aim of helping business decision making. In the case of telephony, it is about collecting the data generated by the calls and the rest of the interactions with the company, analyzing it and presenting it in a clear and concise way so that decision makers can use it to improve the efficiency and effectiveness of the company.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Data analysis allows companies to identify patterns and trends in the use of telephony. For example, we can analyze how many customer interactions occur throughout the day and at what times of day they are most frequent, which will help us better plan our staff and resources. We can also analyze the calls made by the department or area of \u200b\u200bthe company, which will allow us to identify bottlenecks and areas that need improvement.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Another important aspect of data analysis is the identification of our marketing campaigns. If we have a large amount of customer interaction data, we can identify the results of our campaigns, focusing our budget more effectively and achieving more sales.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Finally, thanks to AI systems, it is possible to tag information about the interactions that customers have with our team so that we can extract information from their own interactions.<\/span>\r\n\r\n<img class=\" wp-image-23490 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/04\/datos-300x187.jpg\" alt=\"data analysis\" width=\"559\" height=\"348\" \/>\r\n<h2><span style=\"font-weight: 400;\">Real-time data analysis<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Another interesting variant is the possibility of having our data in real time, being able to carry out corrective actions on the fly that improve the operation of our customer service.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">For example, a user of<\/span><a href=\"https:\/\/fonvirtual.com\/en\/\"><span style=\"font-weight: 400;\"> Fonvirtual<\/span><\/a><span style=\"font-weight: 400;\">, you could, using the panel <\/span><a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\"><span style=\"font-weight: 400;\">supervisor of our call center software<\/span><\/a><span style=\"font-weight: 400;\"> and the use of AI, to detect which conversations are likely to be developing inappropriately, the supervisor himself can enter to listen to it, give instructions to the agent without the user hearing them or even intervene directly in the conversation.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Another example, especially applicable to remote teams, would be the activation of agents to deal with any interaction with the customer, calls, messages, etc. from certain queues at times of peak activity.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If you are interested, at Fonvirtual, we offer advanced cloud telephony solutions that include BI tools and real-time data analysis to help companies make the most of the data generated by their communications.<\/span>","_yoast_wpseo_focuskw":"business intelligence","_yoast_wpseo_title":"Data analysis in business telephony: Business Intelligence.","_yoast_wpseo_metadesc":"We are talking about business intelligence, data analysis, and how Fonvirtual solutions can help manage your telecommunications effectively.","_yoast_wpseo_linkdex":"76","_edit_lock":"1738928054:24","_yoast_wpseo_focuskw_text_input":null,"_et_pb_built_for_post_type":"page","_et_pb_post_hide_nav":"default","_et_pb_side_nav":"off","_et_pb_enable_shortcode_tracking":"","_et_pb_custom_css":"","_et_builder_version":"VB|Divi|4.27.4","_yoast_wpseo_content_score":"60","_et_pb_ab_stats_refresh_interval":null,"_thumbnail_id":"23491","_wp_old_date":null,"_et_pb_show_page_creation":"off","_et_pb_ab_subjects":"","_et_pb_ab_current_shortcode":"[et_pb_split_track id=\"23489\" \/]","_wp_old_slug":"business-intelligence-2","_schema_ref":"12660","_et_pb_first_image":"","_et_pb_truncate_post":"<div class=\"et_pb_section et_pb_section_0 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_0\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_0  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">In an increasingly digitized world, companies face great challenges to stay competitive. In this rapidly changing environment, the ability to make data-driven decisions is more important than ever. For this reason, it is important to choose a provider that offers sufficient data to feed our Business Intelligence and data analysis tools or that directly offers us such information that allows us to obtain valuable insights into business performance.<br \/>\nWhat is Business Intelligence?<br \/>\nBusiness Intelligence (BI) is a set of techniques, methodologies, and technologies used to collect, integrate, analyze, and present business information. The goal of BI is to provide valuable and timely information to business decision makers, so they can make informed and strategic decisions that improve business performance.<\/p>\n<p>BI combines data analysis and reporting to provide a holistic view of the business. With the help of BI tools, companies can collect and analyze data from different sources such as databases, Excel files, accounting systems, customer relationship management (CRM) systems, and enterprise resource management ( ERP).<br \/>\nHow can we take advantage of Business Intelligence and data analysis to improve our telecommunications?<br \/>\nCommunications are fundamental to the functioning of any company. It enables both internal and external communication, and is an effective way to keep in touch with customers and suppliers. But how can we make sure that we are making the most of the data generated by our phone calls, emails, instant messaging conversations etc etc?<\/p>\n<p>This is where Business Intelligence and data analysis come into play. As we have commented, both terms refer to the collection, analysis and presentation of data with the aim of helping business decision making. In the case of telephony, it is about collecting the data generated by the calls and the rest of the interactions with the company, analyzing it and presenting it in a clear and concise way so that decision makers can use it to improve the efficiency and effectiveness of the company.<\/p>\n<p>Data analysis allows companies to identify patterns and trends in the use of telephony. For example, we can analyze how many customer interactions occur throughout the day and at what times of day they are most frequent, which will help us better plan our staff and resources. We can also analyze the calls made by the department or area of \u200b\u200bthe company, which will allow us to identify bottlenecks and areas that need improvement.<\/p>\n<p>Another important aspect of data analysis is the identification of our marketing campaigns. If we have a large amount of customer interaction data, we can identify the results of our campaigns, focusing our budget more effectively and achieving more sales.<\/p>\n<p>Finally, thanks to AI systems, it is possible to tag information about the interactions that customers have with our team so that we can extract information from their own interactions.<\/p>\n<p>Real-time data analysis<br \/>\nAnother interesting variant is the possibility of having our data in real time, being able to carry out corrective actions on the fly that improve the operation of our customer service.<\/p>\n<p>For example, a user of Fonvirtual, you could, using the panel supervisor of our call center software and the use of AI, to detect which conversations are likely to be developing inappropriately, the supervisor himself can enter to listen to it, give instructions to the agent without the user hearing them or even intervene directly in the conversation.<\/p>\n<p>Another example, especially applicable to 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