{"id":23484,"date":"2023-04-12T10:27:56","date_gmt":"2023-04-12T08:27:56","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=23484"},"modified":"2026-07-28T18:48:36","modified_gmt":"2026-07-28T16:48:36","slug":"whatsapp-multiple-users","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/whatsapp-multiple-users\/","title":{"rendered":"How to use WhatsApp for multiple users in your company"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/04\/26538134_glowing_whatsapp_logo_on_a_realistic_3d_circle-1-3.jpg\" alt=\"whatsapp\" style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div id=\"fv-resumen-ia\" style=\"position:relative;background:#fff;border:1px solid #e8e8ee;border-radius:14px;box-shadow:0 6px 24px rgba(20,20,60,0.07);padding:20px 22px 16px;margin:0 0 28px 0;max-width:720px;font-family:inherit;overflow:hidden;\">\n<div style=\"position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#f6343f 0%,#ff7a45 100%);\"><\/div>\n<div style=\"display:flex;align-items:center;gap:10px;margin:0 0 6px;padding-left:8px;\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f6343f\"\/><path d=\"M19 3L19.6 5.4L22 6L19.6 6.6L19 9L18.4 6.6L16 6L18.4 5.4Z\" fill=\"#ff7a45\" opacity=\"0.85\"\/><\/svg><span style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">Nowadays, consumers expect to receive fast and personalized attention from companies. That is why many businesses are looking for new ways to connect with their customers through different communication channels. One of my favorites is the WhatsApp channel. In order to manage the WhatsApp channel professionally and efficiently, there are <\/span><a href=\"https:\/\/fonvirtual.com\/en\/whatsapp-business-api\/\"><span style=\"font-weight: 400;\">WhatsApp APIs<\/span><\/a><span style=\"font-weight: 400;\">, a tool that allows companies to manage conversations started in a single WhatsApp contact number through several devices simultaneously, or what is the same, a WhatsApp for several users.<\/span> <img loading=\"lazy\" decoding=\"async\" class=\" wp-image-23485 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/04\/cellphone-editorial-datos-digital-moderno-verde-1-300x200.jpg\" alt=\"api\" width=\"548\" height=\"365\" \/> <\/p>\n<h2><span style=\"font-weight: 400;\">Advantages ofWhatsApp API with Fonvirtual<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">Fonvirtual&#8217;s solution with WhatsApp API allows you to manage WhatsApp conversations from multiple users, which is ideal for companies with multiple agents. In this way, several agents can serve different customers at the same time from different devices (such as mobile phones, tablets or computers), which <\/span><b>increases efficiency and reduces response time<\/b><span style=\"font-weight: 400;\">.<\/span> <span style=\"font-weight: 400;\">The implementation of WhatsApp with Fonvirtual in customer service management is a solution of <\/span><a href=\"https:\/\/fonvirtual.com\/en\/unified-communications\/\"><span style=\"font-weight: 400;\">unified communications<\/span><\/a><span style=\"font-weight: 400;\"> which offers numerous advantages. First, it allows the <\/span><b>integration with the virtual switchboard <\/b><span style=\"font-weight: 400;\">or company call center software, which simplifies the management of all the interactions received from a single place. Agents can split conversations based on their skills, availability, and priority, and handle multiple conversations at the same time. Also, being a system <\/span><b>hosted in the cloud<\/b><span style=\"font-weight: 400;\">, agents can access it from anywhere and with any device connected to the Internet.<\/span> <span style=\"font-weight: 400;\">Another important advantage of WhatsApp for several Fonvirtual users is the possibility of automating welcome, absence or even notification messages. In this way, quick responses can be configured to reduce customer waiting time and provide <\/span><b>personalized attention 24 hours a day<\/b><span style=\"font-weight: 400;\">. Los bots <\/span><span style=\"font-weight: 400;\">Conversational tools can help customers resolve basic issues quickly and efficiently, increasing customer satisfaction and reducing the risk of customer churn.<\/span> <span style=\"font-weight: 400;\">The possibility of <\/span><b>sharing files <\/b><span style=\"font-weight: 400;\">instantly and free of charge also generates a significant improvement in the company&#8217;s customer service. Companies can exchange sound files,Photos or videos to provide faster solutions to your customers. For example, if an insurance company receives a message from a customer who has suffered a claim, the consumer can send photos of the claim, share their location, or even send a copy of their insurance. In this way, both the client and the company can<\/span><b> reduce travel and associated costs<\/b><span style=\"font-weight: 400;\">.<\/span> <span style=\"font-weight: 400;\">In addition, the integration of the instant messaging channel in the Fonvirtual unified communications solution will allow having a detailed report of all the interactions maintained by WhatsApp. The conversations can be monitored in real time and the system allows a<\/span><b> control and monitoring of service quality<\/b><span style=\"font-weight: 400;\">. Thanks to this information, the company will be able to make improvement decisions, either with respect to the workforce dedicated to managing WhatsApp or the configuration of chatbot automations.<\/span> <span style=\"font-weight: 400;\">In conclusion, WhatsApp API is a very useful tool to improve customer service in companies through WhatsApp service from several users simultaneously. The solution of <\/span><a href=\"https:\/\/fonvirtual.com\/en\/\"><span style=\"font-weight: 400;\">Fonvirtual<\/span><\/a><span style=\"font-weight: 400;\">, in particular, offers a series of important functionalities, such as integration with the company&#8217;s virtual switchboard or call center software, message automation, customer identification, file sharing and management from various connected devices toInternet. 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