{"id":23414,"date":"2023-03-08T09:57:50","date_gmt":"2023-03-08T08:57:50","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?p=23414"},"modified":"2024-07-24T16:55:04","modified_gmt":"2024-07-24T14:55:04","slug":"buttons-ux","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/buttons-ux\/","title":{"rendered":"Enhance Corporate Image and Sales with Fonvirtual UX Buttons"},"content":{"rendered":"

With the increase in competitiveness, a result of the accessibility that we have to any company on the Internet, certain factors become decisive when the user opts for one company or another. One of them, and the one we’re going to focus on today, is user experience. The key to an experienced<\/span> user’s satisfaction<\/b> when we talk about the web environment, it’s the ease of live communication. In this article we tell you through real cases, how the use of web<\/span> user experience buttons can<\/b> foster this level of experience satisfaction and present a competitive advantage over others.<\/span><\/p>\n

What are Fonvirtual User Experience Buttons?<\/span><\/h2>\n

User experience buttons are intended to make communication with the company easier for site visitors. The company will only have to insert a code on the web, which we provide from Fonvirtual, to generate buttons allowing the user to trigger a conversation by instant messaging, audio or even video completely free of charge, whatever either the device used for it, or the place in the world where it is.<\/span><\/p>\n

And how do company agents respond to these interactions? Very simple, from the device of their choice and via a cloud platform developed by Fonvirtual that unifies all internal and external company communications.<\/span><\/p>\n

These buttons can also be customized with automations, schedules, distributions by filtering, queues, mailboxes… To make the experience pleasant and adapted to your brand image.<\/span><\/p>\n

What types of buttons can we find and what are their use cases?<\/span><\/h2>\n

We differentiate web buttons according to the communication channel on which they are based. We can find the following:<\/span><\/p>\n

Chat button<\/span><\/h3>\n

The chat button makes it possible to trigger conversations by instant messaging between the Internet user and the agent of the company anonymously and free of charge. Users write through the website or app they are visiting, and agents receive it on the virtual switchboard platform. Depending on the usage strategy that the company intends to follow, the user will have more or less direct contact with the agent.<\/span><\/p>\n

In cases where it is intended to solve certain recurring doubts in which the specialized attention of an agent is not required, chatbots can be provided with detailed answers, available 24\/7. On the other hand, we have cases where it is interesting for the user to have quick contact with an agent so that he can advise him in a personalized way. In this option, the chatbot will have a more secondary role, simply filtering .<\/span><\/p>\n

Let’s put a real use case of using the button <\/span>discuss<\/span><\/a> for the two chatbot configuration alternatives:<\/span><\/p>\n