{"id":23414,"date":"2023-03-08T09:57:50","date_gmt":"2023-03-08T08:57:50","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=23414"},"modified":"2026-07-28T18:48:44","modified_gmt":"2026-07-28T16:48:44","slug":"buttons-ux","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/buttons-ux\/","title":{"rendered":"Enhance Corporate Image and Sales with Fonvirtual UX Buttons"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" style=\"display:inline-flex;align-items:center;gap:10px;text-decoration:none;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/01\/Emma_Smith_Profile-1-1-150x150.jpg\" alt=\"Emma Smith\" width=\"42\" height=\"42\" style=\"width:42px;height:42px;border-radius:50%;object-fit:cover;display:block;flex-shrink:0;border:1px solid #ececf1;\"\/><span style=\"font-size:13.5px;color:#1a1a2e;font-weight:600;\">Emma Smith<\/span><\/a><a href=\"https:\/\/www.linkedin.com\/in\/emma-smith-fnv\/\" target=\"_blank\" rel=\"nofollow noopener\" aria-label=\"Emma Smith's LinkedIn profile\" title=\"View Emma Smith's LinkedIn profile\" style=\"display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;border-radius:50%;border:1px solid #e3e3ea;background:#fff;color:#0a66c2;text-decoration:none;flex-shrink:0;\"><svg width=\"13\" height=\"13\" viewBox=\"0 0 24 24\" fill=\"currentColor\" style=\"display:block;\"><path d=\"M20.45 20.45h-3.56v-5.57c0-1.33-.02-3.04-1.85-3.04-1.85 0-2.13 1.45-2.13 2.94v5.67H9.35V9h3.41v1.56h.05c.48-.9 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if(rtEl){ var cur2=rtEl.textContent.trim(); if(!cur2||cur2==='\u2014'){ var cont=document.querySelector('.et_pb_post_content')||document.querySelector('.entry-content')||document.querySelector('article'); var words=0; if(cont){ var c=cont.cloneNode(true); c.querySelectorAll('[id^=\"fv-\"]').forEach(function(n){n.remove();}); words=(c.textContent||'').trim().split(\/\\s+\/).filter(Boolean).length; } var mins=Math.max(1,Math.round(words\/220)); rtEl.textContent=mins+' min read'; } } } if(document.readyState==='loading') document.addEventListener('DOMContentLoaded',run); else run(); })(); <\/script><\/p>\n<div id=\"fv-featured-img\" style=\"margin:0 0 26px;\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/03\/web-buttons-1024x683.jpg\" alt=\"web-buttons\" style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div id=\"fv-resumen-ia\" style=\"position:relative;background:#fff;border:1px solid #e8e8ee;border-radius:14px;box-shadow:0 6px 24px rgba(20,20,60,0.07);padding:20px 22px 16px;margin:0 0 28px 0;max-width:720px;font-family:inherit;overflow:hidden;\">\n<div style=\"position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#f6343f 0%,#ff7a45 100%);\"><\/div>\n<div style=\"display:flex;align-items:center;gap:10px;margin:0 0 6px;padding-left:8px;\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f6343f\"\/><path d=\"M19 3L19.6 5.4L22 6L19.6 6.6L19 9L18.4 6.6L16 6L18.4 5.4Z\" fill=\"#ff7a45\" opacity=\"0.85\"\/><\/svg><span style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">With the increase in competitiveness, a result of the accessibility that we have to any company on the Internet, certain factors become decisive when the user opts for one company or another. One of them, and the one we&#8217;re going to focus on today, is user experience. The key to an experienced<\/span><b> user&#8217;s satisfaction<\/b><span style=\"font-weight: 400;\"> when we talk about the web environment, it&#8217;s the ease of live communication. In this article we tell you through real cases, how the use of web<\/span><b> user experience buttons can<\/b><span style=\"font-weight: 400;\"> foster this level of experience satisfaction and present a competitive advantage over others.<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">What are Fonvirtual User Experience Buttons?<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">User experience buttons are intended to make communication with the company easier for site visitors. The company will only have to insert a code on the web, which we provide from Fonvirtual, to generate buttons allowing the user to trigger a conversation by instant messaging, audio or even video completely free of charge, whatever either the device used for it, or the place in the world where it is.<\/span> <span style=\"font-weight: 400;\">And how do company agents respond to these interactions? Very simple, from the device of their choice and via a cloud platform developed by Fonvirtual that unifies all internal and external company communications.<\/span> <span style=\"font-weight: 400;\">These buttons can also be customized with automations, schedules, distributions by filtering, queues, mailboxes&#8230; To make the experience pleasant and adapted to your brand image.<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">What types of buttons can we find and what are their use cases?<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">We differentiate web buttons according to the communication channel on which they are based. We can find the following:<\/span> <\/p>\n<h3><span style=\"font-weight: 400;\">Chat button<\/span><\/h3>\n<p> <span style=\"font-weight: 400;\">The chat button makes it possible to trigger conversations by instant messaging between the Internet user and the agent of the company anonymously and free of charge. Users write through the website or app they are visiting, and agents receive it on the virtual switchboard platform. Depending on the usage strategy that the company intends to follow, the user will have more or less direct contact with the agent.<\/span> <span style=\"font-weight: 400;\">In cases where it is intended to solve certain recurring doubts in which the specialized attention of an agent is not required, chatbots can be provided with detailed answers, available 24\/7. On the other hand, we have cases where it is interesting for the user to have quick contact with an agent so that he can advise him in a personalized way. In this option, the chatbot will have a more secondary role, simply filtering .<\/span> <span style=\"font-weight: 400;\">Let&#8217;s put a real use case of using the button <\/span><a href=\"https:\/\/fonvirtual.com\/en\/web-chat\/\"><span style=\"font-weight: 400;\">discuss<\/span><\/a><span style=\"font-weight: 400;\"> for the two chatbot configuration alternatives:<\/span> <\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">alternative,<\/span><b>questions about the order status.<\/b><span style=\"font-weight: 400;\"> For these questions about the status of the order or service assignment, no human skills are required to provide the information, so with the use of a chatbot that directs the user, for example, to a page to query the status of their order, it will be plus que suffisant. L&#8217;entreprise liberera des agents pour traiter des demands plus qualifi\u00e9es et les utilisateurs auront une exp\u00e9rience beaucoup plus satisfaisante dans les deux cas.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">alternative of,<\/span><b>ask for advice on contracting a service<\/b><span style=\"font-weight: 400;\">. When looking for advice, it is always ideal to have an agent who can help you live, study your needs and offer you the best option for your specific case. Thus, for the experience in this type of consultation to be satisfactory, the ideal is for the chatbot to be as concise as possible and for an agent to be contacted quickly.<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Call button<\/span><\/h3>\n<p> <span style=\"font-weight: 400;\">Web call buttons connect by <\/span><a href=\"https:\/\/fonvirtual.com\/en\/click-to-call\/\"><span style=\"font-weight: 400;\">voice<\/span><\/a><span style=\"font-weight: 400;\"> and without needing to download anything, the Internet user with the agent of the company. With just one click on the button, the user will be able to talk to the company as if they were calling but completely free of charge and without the need to have a number or call.<\/span> <span style=\"font-weight: 400;\">Using the call button on your company&#8217;s website will provide a satisfying visiting experience for any user, regardless of which part of the world or which device they are accessing, as they will always have the option of contacting the company in a simple and free way.<\/span> <span style=\"font-weight: 400;\">Depending on the strategy you want to follow on the web, you can include one or more call buttons. We tell you with practical uses:<\/span> <\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>A call button<\/b><span style=\"font-weight: 400;\">. Using the call button, also known as click-to-talk, is the permanent button that accompanies web browsing throughout. In this case, it replaces or supplements the company&#8217;s fixed header number and is intended to facilitate contact by calling the customer. You can connect with an agent directly or with a virtual attendant.<\/span><\/li>\n<li aria-level=\"1\"><b>Multiple call buttons.<\/b><span style=\"font-weight: 400;\">The possibility of inserting several click to speak buttons on the web aims, among other things, to identify the place of origin of the contact. For example, a different call button can be placed on each product and it will thus be possible to identify the one that has aroused the interest of the user in order to be able to respond to it in a specialized way.<\/span><\/li>\n<\/ul>\n<p> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-23415 size-medium aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/03\/buttons-web-300x200.jpg\" alt=\"buttons-web\" width=\"300\" height=\"200\" \/> <\/p>\n<h3><span style=\"font-weight: 400;\">Video call button<\/span><\/h3>\n<p> <span style=\"font-weight: 400;\">Compared to other video call options, in which it is usually always the company that generates a link to invite a video conference, in the case of the <\/span><a href=\"https:\/\/fonvirtual.com\/en\/click-to-video\/\"><span style=\"font-weight: 400;\">video<\/span><\/a><span style=\"font-weight: 400;\"> of Fonvirtual, it is the user who, simply by clicking on the button present on the web, triggers a video call with the company.<\/span> <span style=\"font-weight: 400;\">As in the previous cases, you can configure schedules, welcome videos to present the company and even images that will liven up the wait until you connect with an agent.<\/span> <span style=\"font-weight: 400;\">Some practical cases can be video consultations, live product presentations and even virtual tours of apartments for sale.<\/span> <span style=\"font-weight: 400;\">User experience buttons will improve the customer&#8217;s accessibility to the company in the online environment, which results in a better corporate image and satisfaction with the purchasing process. This is why it is important to evaluate its implementation on the web and the application of any company. 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