{"id":23148,"date":"2022-11-09T14:26:09","date_gmt":"2022-11-09T13:26:09","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=23148"},"modified":"2026-07-28T18:49:10","modified_gmt":"2026-07-28T16:49:10","slug":"how-to-ensure-technological-accessibility","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/how-to-ensure-technological-accessibility\/","title":{"rendered":"Ensuring Tech Accessibility with Click to Video"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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alt=\"click-to-video-technological-accessibility\" style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div id=\"fv-resumen-ia\" style=\"position:relative;background:#fff;border:1px solid #e8e8ee;border-radius:14px;box-shadow:0 6px 24px rgba(20,20,60,0.07);padding:20px 22px 16px;margin:0 0 28px 0;max-width:720px;font-family:inherit;overflow:hidden;\">\n<div style=\"position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#f6343f 0%,#ff7a45 100%);\"><\/div>\n<div style=\"display:flex;align-items:center;gap:10px;margin:0 0 6px;padding-left:8px;\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f6343f\"\/><path d=\"M19 3L19.6 5.4L22 6L19.6 6.6L19 9L18.4 6.6L16 6L18.4 5.4Z\" fill=\"#ff7a45\" opacity=\"0.85\"\/><\/svg><span style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">One of the consequences of the Covid-19 crisis is the increase of new technologies to maintain contact, not only in the personal sphere, but also in the professional one. In this way, it has been possible <\/span><b>to maintain and even improve the relationship between companies and their customers,<\/b><span style=\"font-weight: 400;\"> bringing people together at times when face-to-face and mobility were restricted.<\/span><span style=\"font-weight: 400;\">However, in some cases, this has also been an<\/span><b> added obstacle<\/b><span style=\"font-weight: 400;\"> for people with hearing impairments or speech difficulties to communicate effectively with a company. Add tools to your company to ensure technological accessibility.<\/span> <span style=\"font-weight: 400;\">In these cases, despite the new channels that have emerged and all the current possibilities, the truth is that many companies<\/span><b> still lack the necessary resources to ensure technological accessibility.<\/b><span style=\"font-weight: 400;\">\u00a0<\/span> <span style=\"font-weight: 400;\">Thus, tools such as web buttons, specifically <\/span><a href=\"https:\/\/fonvirtual.com\/en\/click-to-call\/\"><span style=\"font-weight: 400;\">Click to Video<\/span><\/a><span style=\"font-weight: 400;\">, are key to this because of all the customization options they offer. In this article, we tell you everything you need to know about this button <\/span><b>to make your website more accessible.<\/b> <\/p>\n<h2><span style=\"font-weight: 400;\">What is the relationship between technological accessibility and Click to Video?<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">As you probably already know from our previous articles,<\/span><a href=\"https:\/\/fonvirtual.com\/en\/blog\/ensure-digital-accessibility-customer-service\/\"> <span style=\"font-weight: 400;\">accessibility<\/span> <\/a><span style=\"font-weight: 400;\">is the discipline responsible for ensuring the use of goods by the biggest number of people possible. In other words, it is based on allowing any consumer, regardless of his or her condition, <\/span><b>to use any product or service under equal conditions.<\/b> <span style=\"font-weight: 400;\">Currently, most of the problems that are intended to be solved in this area <\/span><b>are related to the digital world and to customer services in companies.<\/b><span style=\"font-weight: 400;\"> The reason is that many of them continue to offer voice calls as the only form of contact, preventing people with hearing disabilities from effectively accessing this service.<\/span> <span style=\"font-weight: 400;\">In this context,<\/span><b> video calls manage to break this barrier,<\/b><span style=\"font-weight: 400;\"> since they allow these people to be attended closely, directly and in real time by an agent specialized in sign language. That is why a video call button inserted in the company&#8217;s website favors its accessibility and usability, providing a comfortable and simple navigation experience for any user.<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">How can you use the Click to Video button to ensure technological accessibility?<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">Offering video calls as a means of contact on your website will certainly <\/span><b>make your customers&#8217; experience much more satisfying.<\/b> <span style=\"font-weight: 400;\">However, in the field of technological accessibility, a Click to Video button like the one we offer in Fonvirtual also allows you to<\/span><b> customize and incorporate different elements <\/b><span style=\"font-weight: 400;\">to optimize the customer service for deaf-mute people.\u00a0<\/span> <span style=\"font-weight: 400;\">We detail below some of these possibilities, but first, it is important that you know that within accessibility, it is important that you <\/span><b>take care of the design of all the elements of your website<\/b><span style=\"font-weight: 400;\"> so that, while being easy to use, they are consistent with your corporate identity. Therefore, we provide you with a widget that you can customize according to your needs and insert it into your website as many times as you want.\u00a0<\/span> <span style=\"font-weight: 400;\">In this sense, one of the first actions you can take to ensure technological accessibility is, for example, to create two contact pages, one general and one specific for deaf-mute people with a Click to Video button. This way, if the user has hearing or speech difficulties, he or she <\/span><b>will be able to contact a specialized agent in a convenient and simple way.<\/b> <img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-23150 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/11\/garantizar-accesibilidad-tecnologica-1-300x200.jpg\" alt=\"sign-language\" width=\"300\" height=\"200\" \/> <\/p>\n<h3><span style=\"font-weight: 400;\">A waiting queue with sign language<\/span><\/h3>\n<p> <span style=\"font-weight: 400;\">On the other hand, from a customer experience point of view, the ideal is<\/span><b> to resolve their queries as quickly as possible.<\/b><span style=\"font-weight: 400;\"> However, this is not always possible, so it is important to implement functionalities that allow us to alert them that their request will be dealt with as soon as possible and make the wait as pleasant as possible.<\/span> <span style=\"font-weight: 400;\">In the case of voice calls, we usually find a welcome voice and on-hold music, which is usually interspersed with a voice message that warns them that all lines are busy. In parallel, to ensure technological accessibility,<\/span><b> in video calls one option could be to replace the music with images that make the wait more pleasant and the voiceovers with videos<\/b><span style=\"font-weight: 400;\"> of a person welcoming or informing the user in language that their request will be dealt with shortly.<\/span> <\/p>\n<h3><span style=\"font-weight: 400;\">Frictionless communication<\/span><\/h3>\n<p> <span style=\"font-weight: 400;\">The Click to Video button that we offer in Fonvirtual <\/span><b>is managed in a unified way with the rest of voice and chat channels<\/b><span style=\"font-weight: 400;\"> from our <\/span><a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\"><span style=\"font-weight: 400;\">virtual PBX.<\/span><\/a><span style=\"font-weight: 400;\"> This means that all channels are connected to each other, so that, if necessary, you can switch from a video conversation to a chat conversation to, for example, share documents without the customer or the agent having to leave the web or change applications.\u00a0<\/span> <span style=\"font-weight: 400;\">If we also have a <\/span><a href=\"https:\/\/fonvirtual.com\/en\/web-chat\/\"><span style=\"font-weight: 400;\">live chat button<\/span><\/a><span style=\"font-weight: 400;\"> and the user starts the contact through it, <\/span><b>you can even switch to a video call to promote a more fluid communication.<\/b> <\/p>\n<h3><span style=\"font-weight: 400;\">Cobrowsing<\/span><\/h3>\n<p> <span style=\"font-weight: 400;\">Generally, these tools are very useful to ensure web accessibility and usability, as they <\/span><b>allow us to accompany our customer through the company&#8217;s website<\/b><span style=\"font-weight: 400;\"> and support them in completing certain actions.<\/span> <span style=\"font-weight: 400;\">In the case of accessibility for the hearing impaired, <\/span><a href=\"https:\/\/fonvirtual.com\/en\/cobrowsing\/\"><span style=\"font-weight: 400;\">cobrowsing<\/span><\/a><span style=\"font-weight: 400;\"> is also the <\/span><b>ideal complement to Click to Video,<\/b><span style=\"font-weight: 400;\"> since by means of sign language, it is possible to help them to complete the processes in a visual and precise way.<\/span> <\/p>\n<h3><span style=\"font-weight: 400;\">Efficient delivery<\/span><\/h3>\n<p> <span style=\"font-weight: 400;\">In any customer service, an<\/span><b> efficient delivery system <\/b><span style=\"font-weight: 400;\">for interactions is essential. But in the case of customer service for the deaf and hard of hearing, it is essential.\u00a0<\/span> <span style=\"font-weight: 400;\">For example, if, as mentioned above, we choose to create a general contact page and a specific one, our switchboard will be responsible for <\/span><b>delivering the conversation to the most appropriate agent to attend to according to its origin.<\/b> <span style=\"font-weight: 400;\">In short, Click to Video is a very useful tool to guarantee technological accessibility. Moreover, since <\/span><b>it can be managed from the virtual PBX along with the rest of the channels, <\/b><span style=\"font-weight: 400;\">it offers great possibilities, such as those we have just mentioned. All this from any device and without the need for customers or employees themselves to download or install any add-on.<\/span> <span style=\"font-weight: 400;\">It is even possible<\/span><b> to go a step further and take advantage of the fact that both external and internal communications are also unified in it,<\/b><span style=\"font-weight: 400;\"> so that, if the specialized agent has any doubt, he can ask another colleague through the corporate chat.<\/span> <span style=\"font-weight: 400;\">If you want to know more, <\/span><a href=\"https:\/\/fonvirtual.com\/en\/contact\/\"><span style=\"font-weight: 400;\">please contact us<\/span><\/a><span style=\"font-weight: 400;\">, we will be happy to help you!<\/span> &nbsp;<\/p>\n<style id=\"fv-blog-cats-css\"> nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;} nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;} nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;} nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;} nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;} nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);} nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;} nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;} @media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}} <\/style>\n<nav class=\"fv-blog-cats\" aria-label=\"Blog categories\">\n<p class=\"fv-cats-titulo\">Explore by category<\/p>\n<ul class=\"fv-cats-lista\">\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/\" data-fvcat=\"\"><span class=\"fv-cats-dot\"><\/span>All<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/technology\/\" data-fvcat=\"technology\"><span class=\"fv-cats-dot\"><\/span>Technology<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/professional-communications\/\" data-fvcat=\"professional-communications\"><span class=\"fv-cats-dot\"><\/span>Professional Communications<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/features\/\" data-fvcat=\"features\"><span class=\"fv-cats-dot\"><\/span>Features<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/artificial-intelligence\/\" data-fvcat=\"artificial-intelligence\"><span class=\"fv-cats-dot\"><\/span>Artificial Intelligence<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/call-center-cloud-technology\/\" data-fvcat=\"call-center-cloud-technology\"><span class=\"fv-cats-dot\"><\/span>Call center<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/channels\/\" data-fvcat=\"channels\"><span class=\"fv-cats-dot\"><\/span>Channels<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><script> (function(){ var root=document.querySelector('.fv-blog-cats'); 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ChatGPTClaudePerplexity Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account One of the consequences of the Covid-19 crisis is the increase of new technologies to 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