{"id":22767,"date":"2022-07-13T08:30:44","date_gmt":"2022-07-13T06:30:44","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=22767"},"modified":"2026-07-28T18:49:36","modified_gmt":"2026-07-28T16:49:36","slug":"tips-managing-hybrid-working-team","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/tips-managing-hybrid-working-team\/","title":{"rendered":"Tips for managing your hybrid working team"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">The hybrid working model is a latent reality that is imposing in companies. In fact, it is expected that in the future both large and small companies conduct a significant part of their business activities without the need for physical premises.<\/span> <span style=\"font-weight: 400;\">The current situation experienced with Covid 19 and the need to work from home have accelerated the implementation of this way of working in companies. But the truth is that for years the incorporation of digital and communication technologies has made it easier for hundreds of companies to carry out their tasks remotely.<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">What is a hybrid working model?<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">First of all, it is important to clarify what hybrid working is for those who have not yet heard of it, which will be few, as it is one of the concepts regularly heard in business today.\u00a0<\/span> <span style=\"font-weight: 400;\">This working model is based on the combination of digital tools and traditional work formats in order <\/span><b>to offer the possibility of working both remotely and on the company&#8217;s facilities<\/b><span style=\"font-weight: 400;\">. It allows employees to perform some of their tasks remotely and outside conventional work environments.<\/span> <\/p>\n<h3><span style=\"font-weight: 400;\">Features<\/span><\/h3>\n<p> <span style=\"font-weight: 400;\">This work model is characterized by incorporating the <\/span><b>use of information and communication technologies <\/b><span style=\"font-weight: 400;\">to be managed efficiently. Moreover, as we have just mentioned, it <\/span><b>combines two working models<\/b><span style=\"font-weight: 400;\">, thus relying on the complementarity of both, being essential that these formats allow the worker to continue with his activities in the usual way without being influenced by his location.<\/span> <span style=\"font-weight: 400;\">The concepts of teleworking and hybrid working are often confused and used interchangeably, but it should be clear that <\/span><a href=\"https:\/\/fonvirtual.com\/en\/telecommuting\/\"><span style=\"font-weight: 400;\">telecommuting<\/span><\/a><span style=\"font-weight: 400;\"> is one of the models that make up this combination, the other being face-to-face work.\u00a0<\/span> <span style=\"font-weight: 400;\">In addition, it <\/span><b>requires specific management<\/b><span style=\"font-weight: 400;\">. The hybrid model is complex and dynamic, and therefore needs a different management approach based on the implementation of specific information technologies, which we will explain below.<\/span> <span style=\"font-weight: 400;\">It is also characterized as a <\/span><b>bilateral relationship<\/b><span style=\"font-weight: 400;\">, as this model involves a contractual relationship that implies obligations, responsibilities and benefits for each of the parties involved. On the one hand, the worker obtains a competitive salary and spends less on transport, food and other expenses. On the other hand, the company has the possibility of reducing operating costs and making its operations more efficient with the best talent.<\/span> <\/p>\n<h3><span style=\"font-weight: 400;\">Advantages<\/span><\/h3>\n<p> <span style=\"font-weight: 400;\">If we mention the advantages offered by the <\/span><a href=\"https:\/\/fonvirtual.com\/en\/blog\/implementing-hybrid-working-model\/\"><span style=\"font-weight: 400;\">hybrid working model<\/span><\/a><span style=\"font-weight: 400;\">, the first one that comes to mind is <\/span><b>organizational flexibility<\/b><span style=\"font-weight: 400;\">, which <\/span><b>helps to increase business agility<\/b><span style=\"font-weight: 400;\">. Another advantage is the <\/span><b>improvement of the work experience<\/b><span style=\"font-weight: 400;\">. Improved work-life balance makes employees more comfortable in carrying out their duties and more motivated to work. All this translates into <\/span><b>increased productivity<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span> <span style=\"font-weight: 400;\">However, you may ask, <\/span><b>how can a company manage a hybrid team without falling into chaos?<\/b><span style=\"font-weight: 400;\"> It is normal to ask yourself this question, as it may seem difficult to manage a team that is working from different points. Nothing could be further from the truth, it is simpler than it seems. Read on and you will find out.<\/span> <img loading=\"lazy\" decoding=\"async\" class=\" wp-image-22770 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/management-of-hybrid-working-team-300x229.jpg\" alt=\"management-of-hybrid-working-team\" width=\"356\" height=\"272\" \/> <\/p>\n<h2><span style=\"font-weight: 400;\">How to manage a hybrid working team?<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">Technology plays a vital role in the efficient management of this labor model. Companies must invest in technological development and in tools that allow them to manage it. They need to <\/span><b>allocate resources to monitor the activities of remote workers <\/b><span style=\"font-weight: 400;\">in<\/span> <span style=\"font-weight: 400;\">order to ensure that the efficiency and quality of work is not affected.<\/span> <span style=\"font-weight: 400;\">But how many tools would the company need? Just one that <\/span><b>unifies all the company&#8217;s communications<\/b><span style=\"font-weight: 400;\">, both internal and external, <\/span><b>and that also allows the team&#8217;s activity to be monitored and controlled <\/b><span style=\"font-weight: 400;\">in real time.\u00a0<\/span> <span style=\"font-weight: 400;\">This <\/span><a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\"><span style=\"font-weight: 400;\">solution for hybrid working teams<\/span><\/a><span style=\"font-weight: 400;\"> should have a <\/span><b>supervisor dashboard <\/b><span style=\"font-weight: 400;\">that allows detailed monitoring of customer and employee interactions through <\/span><b>transcripts, voice and video recordings, <\/b><span style=\"font-weight: 400;\">access to customer <\/span><b>satisfaction ratings <\/b><span style=\"font-weight: 400;\">globally or by agent, and a <\/span><b>review of serviced and unattended contacts.\u00a0<\/b> <span style=\"font-weight: 400;\">In addition, to correct errors, train your team and monitor productivity, you could make use of functionalities such as:<\/span> <\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Status changes: <\/b><span style=\"font-weight: 400;\">To change the status of agents when necessary. The supervisor can change the status to unavailable to stop the extension from receiving calls.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Geolocation: <\/b><span style=\"font-weight: 400;\">Monitor in real time the location of your employees.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Time control: <\/b><span style=\"font-weight: 400;\">To comply with current legislation on working time control.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Whispers: <\/b><span style=\"font-weight: 400;\">To guide your agent in their interaction with customers without him to know.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Chat with the agent<\/b><span style=\"font-weight: 400;\">: To assist you during your activity via instant messaging.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Three-way call: <\/b><span style=\"font-weight: 400;\">You can participate in a three-way call when it is necessary to intervene in your agent&#8217;s conversation.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Multitask<\/b><span style=\"font-weight: 400;\">. You can review multiple interactions and manage agent activity simultaneously.<\/span><\/li>\n<\/ul>\n<p> <span style=\"font-weight: 400;\">It is essential that the <\/span><b>tool <\/b><span style=\"font-weight: 400;\">allows you to unify all your internal and external communications channels in real time, and that it is hosted <\/span><b>in the cloud so that you can access it from anywhere and at any time through <\/b><span style=\"font-weight: 400;\">a device with an internet connection.\u00a0<\/span> <span style=\"font-weight: 400;\">You may think that we are talking about something that has yet to be invented, but no! This solution exists and you can find it in Fonvirtual. <\/span><a href=\"https:\/\/fonvirtual.com\/en\/contact\/\"><span style=\"font-weight: 400;\">Contact us<\/span><\/a><span style=\"font-weight: 400;\"> and discover how to achieve an easy and effective management of your hybrid team. Do not hesitate, ask for more information! <\/span><\/p>\n<style id=\"fv-blog-cats-css\"> nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;} nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;} nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;} nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;} nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;} nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);} nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;} nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;} @media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}} <\/style>\n<nav class=\"fv-blog-cats\" aria-label=\"Blog categories\">\n<p class=\"fv-cats-titulo\">Explore by category<\/p>\n<ul class=\"fv-cats-lista\">\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/\" data-fvcat=\"\"><span class=\"fv-cats-dot\"><\/span>All<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/technology\/\" data-fvcat=\"technology\"><span class=\"fv-cats-dot\"><\/span>Technology<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/professional-communications\/\" data-fvcat=\"professional-communications\"><span class=\"fv-cats-dot\"><\/span>Professional Communications<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/features\/\" data-fvcat=\"features\"><span class=\"fv-cats-dot\"><\/span>Features<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/artificial-intelligence\/\" data-fvcat=\"artificial-intelligence\"><span class=\"fv-cats-dot\"><\/span>Artificial Intelligence<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/call-center-cloud-technology\/\" data-fvcat=\"call-center-cloud-technology\"><span class=\"fv-cats-dot\"><\/span>Call center<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/channels\/\" data-fvcat=\"channels\"><span class=\"fv-cats-dot\"><\/span>Channels<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><script> (function(){ var root=document.querySelector('.fv-blog-cats'); 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ChatGPTClaudePerplexity Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account The hybrid working model is a latent reality that is imposing in companies. In fact, 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