{"id":22623,"date":"2022-06-08T08:30:30","date_gmt":"2022-06-08T06:30:30","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=22623"},"modified":"2026-07-28T18:49:45","modified_gmt":"2026-07-28T16:49:45","slug":"security-cloud-communication-webrtc","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/security-cloud-communication-webrtc\/","title":{"rendered":"Security in Cloud Communication: Why WebRTC is Best"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">Digitalisation has transformed many areas of business, especially in communications. For example, most companies now use <\/span><b>cloud communication systems<\/b><span style=\"font-weight: 400;\">. By operating over the Internet, they can gain a number of advantages, such as the ability to serve their customers from anywhere and to incorporate other channels beyond traditional voice telephone calls.<\/span> <span style=\"font-weight: 400;\">It is true, however, that while the digitisation of our communications offers great opportunities, it also means facing new challenges, such as offering our customers a <\/span><b>guarantee that no fraud or data leakage will occur<\/b><span style=\"font-weight: 400;\">. This can only be achieved by choosing a solution that uses a secure protocol: <\/span><a href=\"https:\/\/fonvirtual.com\/en\/webrtc\/\"><span style=\"font-weight: 400;\">WebRTC<\/span><\/a><span style=\"font-weight: 400;\">.<\/span> <span style=\"font-weight: 400;\">This technology has been proclaimed as <\/span><b>the most secure among its competitors<\/b><span style=\"font-weight: 400;\">, mainly compared to the SIP protocol, as it has a series of particularities that make it the most secure technology to communicate with our customers. Do you want to know what they are? We will tell you about them today!<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">No downloads or installations required<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">As we already know, WebRTC is an <\/span><b>open source protocol <\/b><span style=\"font-weight: 400;\">developed by Google that allows communication and transmission of data and files in real time. Precisely because it is an open source protocol, it can be used on any device and anywhere if we have an Internet connection, as we only need access to a browser to manage our communications.<\/span> <span style=\"font-weight: 400;\">However, we must be cautious and ensure that our cloud communication solution <\/span><b>is precisely \u00abin the cloud\u00bb<\/b><span style=\"font-weight: 400;\">. This means that it truly uses the WebRTC protocol and that it is accessible through any browser, without the need for downloads or any changes.\u00a0<\/span> <span style=\"font-weight: 400;\">It is important to bear this in mind, as <\/span><b>some solutions claim to be \u00abfully cloud-based\u00bb<\/b><span style=\"font-weight: 400;\">, but the truth is that they require us to <\/span><b>download an executable or softphone <\/b><span style=\"font-weight: 400;\">to operate, thus breaking with the definition of a fully cloud-based solution. What&#8217;s more, this leaves the door open to cybercriminals, who have a very easy access route to try to steal information.<\/span> <span style=\"font-weight: 400;\">Typically, one of the easiest ways for cybercriminals to intercept sensitive data is through malware or malicious software. The most common way for <\/span><b>such software to spread is usually by downloading certain programs and files <\/b><span style=\"font-weight: 400;\">in which it has been embedded, even if they come from a company or website that we trust.\u00a0<\/span> <span style=\"font-weight: 400;\">If we do not have to take this step, we will be <\/span><b>protecting ourselves against a possible theft of confidential information<\/b><span style=\"font-weight: 400;\">, both ours and our clients&#8217;.<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">Constant updates<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">Another way for cybercriminals to intercept data is through <\/span><b>outdated systems<\/b><span style=\"font-weight: 400;\">. So when we talk about communications security, we must also be mindful of the need to update our systems.\u00a0<\/span> <span style=\"font-weight: 400;\">Depending on the protocol used, <\/span><b>these updates will be carried out automatically <\/b><span style=\"font-weight: 400;\">or we will have to be aware that we will have to carry them out from time to time.\u00a0<\/span> <span style=\"font-weight: 400;\">In the case of WebRTC, the browsers themselves are responsible for <\/span><b>including security patches<\/b><span style=\"font-weight: 400;\">. In other words, they are the ones who carry out the updates automatically, correcting possible errors and vulnerabilities that may appear. Unlike other protocols such as SIP, by not having to perform this action manually, we avoid our systems becoming obsolete and security breaches.<\/span> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-22625 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/06\/security-cloud-communication-300x200.jpg\" alt=\"security-cloud-communication\" width=\"410\" height=\"273\" \/> <\/p>\n<h2><span style=\"font-weight: 400;\">It relies on many technologies<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">More than a protocol, we could speak of WebRTC as a \u00ab<\/span><b>super protocol<\/b><span style=\"font-weight: 400;\">\u00ab. In order to deploy all its functionalities and for the process to be secure, it must necessarily include other protocols, such as HTTPS, DTSL (Datagram Transport Layer Security) and SRTP (Secure Real-Time Transport Protocol).<\/span> <span style=\"font-weight: 400;\">You have probably noticed that when you browse a website, a padlock appears next to its URL stating: \u00abThe connection is secure\u00bb. This is because the browser has verified that the page complies with all standards and that you can share data with confidence. <\/span><b>With WebRTC, it is not possible to establish unsecured connections, <\/b><span style=\"font-weight: 400;\">which reinforces the security guarantee of our cloud-based solution.<\/span> <\/p>\n<h2><span style=\"font-weight: 400;\">Encrypted conversations<\/span><\/h2>\n<p> <span style=\"font-weight: 400;\">Finally, related to the above, another way in which WebRTC increases the security of communications is by ensuring that <\/span><b>voice, video and chat conversations are always encrypted <\/b><span style=\"font-weight: 400;\">thanks to the SRTP protocol. By this term, we refer to a way of encoding information so that if someone intercepts it, it is protected and cannot read it correctly.<\/span> <span style=\"font-weight: 400;\">However, it is true that in recent years, due to the increase in interactions through other communication channels such as instant messaging, fraud and data leaks have also increased considerably, especially when it comes to the relationship between customers and companies.\u00a0<\/span> <span style=\"font-weight: 400;\">The reason is that, although these applications offer the guarantee that communications are encrypted, it is the companies themselves who make use of them, and many businesses still continue to use a version of them that <\/span><b>does not offer any kind of security to the user that their data is truly being used by a company.<\/b> <span style=\"font-weight: 400;\">For example, as we know, WhatsApp has <\/span><b>two versions for businesses<\/b><span style=\"font-weight: 400;\">: WhatsApp Business and <\/span><a href=\"https:\/\/fonvirtual.com\/en\/whatsapp-business-api\/\"><span style=\"font-weight: 400;\">WhatsApp API<\/span><\/a><span style=\"font-weight: 400;\">. Among other differences, the former does not require Facebook (Meta) to approve the business account and verify that it is indeed a company. This means that anyone can impersonate a business and mislead users.<\/span> <span style=\"font-weight: 400;\">So, if we want to increase customer confidence in our company, the best thing to do is to use the WhatsApp API. But we must bear in mind that this version is designed to connect to other tools and work within them, so the ideal is to find a <\/span><a href=\"https:\/\/fonvirtual.com\/en\/\"><span style=\"font-weight: 400;\">cloud provider<\/span><\/a><span style=\"font-weight: 400;\"> that allows us to <\/span><b>integrate all these channels<\/b><span style=\"font-weight: 400;\">.<\/span> &nbsp; <span style=\"font-weight: 400;\">At Fonvirtual, we offer you a <\/span><a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\"><span style=\"font-weight: 400;\">100% cloud solution<\/span><\/a><span style=\"font-weight: 400;\"> that works with WebRTC technology so that you can <\/span><b>obtain maximum security in your company&#8217;s communications<\/b><span style=\"font-weight: 400;\">. 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ChatGPTClaudePerplexity Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account Digitalisation has transformed many areas of business, especially in communications. 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