{"id":19394,"date":"2020-09-25T10:08:38","date_gmt":"2020-09-25T08:08:38","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=19394"},"modified":"2026-07-28T18:51:51","modified_gmt":"2026-07-28T16:51:51","slug":"voip-asterisk-pbx","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/voip-asterisk-pbx\/","title":{"rendered":"What is VoIP Asterisk PBX ?"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" style=\"display:inline-flex;align-items:center;gap:10px;text-decoration:none;\"><img loading=\"lazy\" decoding=\"async\" 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if(rtEl){ var cur2=rtEl.textContent.trim(); if(!cur2||cur2==='\u2014'){ var cont=document.querySelector('.et_pb_post_content')||document.querySelector('.entry-content')||document.querySelector('article'); var words=0; if(cont){ var c=cont.cloneNode(true); c.querySelectorAll('[id^=\"fv-\"]').forEach(function(n){n.remove();}); words=(c.textContent||'').trim().split(\/\\s+\/).filter(Boolean).length; } var mins=Math.max(1,Math.round(words\/220)); rtEl.textContent=mins+' min read'; } } } if(document.readyState==='loading') document.addEventListener('DOMContentLoaded',run); else run(); })(); <\/script><\/p>\n<div id=\"fv-featured-img\" style=\"margin:0 0 26px;\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/09\/asterisk-what-is-it.jpg\" alt=\"asterisk-what-is-it\" style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div id=\"fv-resumen-ia\" style=\"position:relative;background:#fff;border:1px solid #e8e8ee;border-radius:14px;box-shadow:0 6px 24px rgba(20,20,60,0.07);padding:20px 22px 16px;margin:0 0 28px 0;max-width:720px;font-family:inherit;overflow:hidden;\">\n<div style=\"position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#f6343f 0%,#ff7a45 100%);\"><\/div>\n<div style=\"display:flex;align-items:center;gap:10px;margin:0 0 6px;padding-left:8px;\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f6343f\"\/><path d=\"M19 3L19.6 5.4L22 6L19.6 6.6L19 9L18.4 6.6L16 6L18.4 5.4Z\" fill=\"#ff7a45\" opacity=\"0.85\"\/><\/svg><span style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">Asterisk is a type of<strong> open source software<\/strong> that can help you with your company&#8217;s external communication. It works like a PBX, so you can get a VoIP communication system from a computer.\u00a0<\/span> <span style=\"font-weight: 400;\">It was developed in 1999 by computer scientist Mark Spencer (Digium) to perform different telephone communication scenarios. It has versions for other operating systems such as Solairs, Mac OS X, or Microsoft Windows. But these have lower quality support than its original platform, GNU\/Linux.<\/span> <span style=\"font-weight: 400;\">This software works as an IP switchboard system, i.e.<strong> companies can use the voip asterisk PBX to improve their communication.<\/strong><\/span> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">Why do companies use VoIP Asterisk PBX?\u00a0<\/span><\/h2>\n<p> &nbsp; <span style=\"font-weight: 400;\">Companies can use this type of software to manage their communications. It is a software <strong>that works by connecting standard analogue phones with electronic telephone cards<\/strong> FXO or FXS, manufactured by Digium.\u00a0<\/span> <span style=\"font-weight: 400;\">In order to use the voip asterisk <a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\">PBX<\/a> in a company, it is necessary to have branded phones or those that are compatible with the brand, that is, proprietary IP phones. A \u00abproprietary\u00bb phone means that it works only with closed systems of the same brand. In addition, <strong>it is required to have one phone per person in the company<\/strong>, so it can be a good resource to start managing the communication of a small company. However, if the company grows or we are talking about a big company, it can involve very high costs. Mainly if we&#8217;re taking into account that there are other virtual switchboards that do not need physical telephones to operate, such as WebRTC virtual PBX.<\/span> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">VoIP Asterisk PBX features:\u00a0<\/span><\/h2>\n<p> &nbsp; <span style=\"font-weight: 400;\">If we talk about what features Asterisk offers to help in the communication of a company, this software offers a <strong>series of basic functionalities<\/strong>. When managing external communication, it has functions such as :<\/span> &nbsp; <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Attended or unattended transfer<\/strong>, which allows the transfer of calls in progress to other extensions.<\/span><\/li>\n<\/ul>\n<p> &nbsp; <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Voicemail<\/strong>: for cases in which calls cannot be answered, the call will be sent to a voicemail and if the client leaves a message, it will arrive in the form of an e-mail to the company.<\/span><\/li>\n<\/ul>\n<p> &nbsp; <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Call queues :<\/strong> to manage incoming calls so that, if the call cannot be picked up, it is not lost and can be transferred to another destination.<\/span><\/li>\n<\/ul>\n<p> &nbsp; &nbsp; <img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-19399 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/09\/points-to-consider-asterisk.jpg\" alt=\"points-to-consider-asterisk\" width=\"500\" height=\"500\" \/> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">Points to consider :<\/span><\/h2>\n<p> &nbsp; <\/p>\n<h3><span style=\"font-weight: 400;\">The installation\u00a0<\/span><\/h3>\n<p> &nbsp; <span style=\"font-weight: 400;\">To use the VoIP Asterisk PBX system, you need an IP telephony installation, <strong>which necessarily requires an expert in the field to carry out the configurations.<\/strong> Therefore, you need the technical knowledge and experience to install and configure it.\u00a0<\/span> <span style=\"font-weight: 400;\">We may think that this gives us some freedom when it comes to installing the Asterisk PBX. But the problem usually comes with the difficulty of programming it and the cost of maintaining the software, <strong>which seems almost impossible for someone without technical knowledge or experience.\u00a0<\/strong><\/span> &nbsp; <\/p>\n<h3><span style=\"font-weight: 400;\">The resources<\/span><\/h3>\n<p> &nbsp; <span style=\"font-weight: 400;\">The VoIP Asterisk PBX allows connection to analogue telephone lines and this has the advantage that older devices can still be used, although not just any device. Asterisk is a very reliable brand of telephone systems, although as we have already said, <strong>the software only works with branded or compatible phones. <\/strong>And even if it represents an evolution in the communication system, the physical telephone is still necessary, which can be a disadvantage. Especially today, when the need to be able to telework in a company is becoming increasingly important. The fact that they only work with a specific type of telephone can be a problem. In addition to the need to move all these devices in order to be able to attempt teleworking. When the virtual PBX is in the cloud, and not connected to a telephone, it can be used without problem from any device and anywhere, without the need to move of any kind.<\/span> &nbsp; <\/p>\n<h3><span style=\"font-weight: 400;\">Functionalities<\/span><\/h3>\n<p> &nbsp; <span style=\"font-weight: 400;\">The features offered by VoIP Asterisk PBX are intended to help with external communication. So, one flaw in this type of software is that there is no functionality for internal company communication, such as internal chats<strong>. These chats are usually very useful in companies<\/strong> and make internal communication possible at a distance, perfect for when we telework.\u00a0<\/span> <span style=\"font-weight: 400;\">Furthermore, the functionalities offered by Asterisk are rather basic, since it does not have, for example, CRM integrations (such as Zendesk, Zoho, Hubspot&#8230;). These CRM integrations help you collect and control your customer information. <strong>They can help your agents to be faster and more effective.<\/strong><\/span> <span style=\"font-weight: 400;\">It also does not have features to improve external communication such as taking phone payments. Here, the customer can carry out transactions through an automatic and secure system, without the intervention of the agents.\u00a0<\/span> &nbsp; <span style=\"font-weight: 400;\">Therefore, Asterisk works to manage the external communication of a company in a basic way and works as a conventional PBX. 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ChatGPTClaudePerplexity Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account Asterisk is a type of open source software that can help you with your company&#8217;s 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