{"id":18632,"date":"2020-06-02T10:16:11","date_gmt":"2020-06-02T08:16:11","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=18632"},"modified":"2026-07-28T18:52:02","modified_gmt":"2026-07-28T16:52:02","slug":"how-can-i-call-a-pbx-extension-directly","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/how-can-i-call-a-pbx-extension-directly\/","title":{"rendered":"How can I call a PBX extension directly?"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">Most often, when we call a company&#8217;s customer service, we hear a message saying \u00abIf you know the extension, dial it\u00bb. At this point we feel that we are wasting our time, because if we really know the extension we want to contact, why do we have to talk to a machine first? <\/span><span style=\"font-weight: 400;\">This is one of the increasingly widespread PBX functions, so that today we will reveal <\/span><b>how to call directly to an extension of a company&#8217;s PBX <\/b><span style=\"font-weight: 400;\">without having to go through all the previous scenarios.<\/span> <span style=\"font-weight: 400;\">In fact, not only will you discover how to call directly to an extension of the PBX, but also you will see <\/span><b>how to save the number of the extension in your phone book<\/b><span style=\"font-weight: 400;\">, allowing us to contact that person more quickly and comfortably in the future.<\/span> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">First of all, what exactly do we mean when we talk about a PBX extension?<\/span><\/h2>\n<p> &nbsp; <span style=\"font-weight: 400;\">Although it seems that companies have only one phone number to be contacted, the truth is that under this number there may be dozens of extensions that can <a href=\"https:\/\/fonvirtual.com\/en\/blog\/best-moment-to-make-a-business-call\/\">make and receive calls<\/a> under the same headline number. Today, PBX services that use more advanced technology such as WebRTC, allow that <\/span><b>main number to be divided into different extensions<\/b><span style=\"font-weight: 400;\">, which can be used by workers from anywhere.\u00a0<\/span> <span style=\"font-weight: 400;\">A simple definition of a PBX extension could be the following one: a range of short internal numbers that allow a call made by a user to the company&#8217;s PBX to be directed to an agent (by dialing this number once the call has been initiated) without each agent having to have an independent telephone line with its own numbering.<\/span> <span style=\"font-weight: 400;\">As for the maximum number of extensions that can have a phone number, currently, with WebRCT technology, we can say that the possibilities are infinite.<\/span> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">How to call directly to a PBX extension?<\/span><\/h2>\n<p> &nbsp; <span style=\"font-weight: 400;\">The first step is to open the number dialer of our mobile phone and type the number of the office we want to call (for example, the number of the Fonvirtual office in Spain, 914891046).<\/span> <span style=\"font-weight: 400;\">Then, once we hear the phrase \u00abif you know the extension, dial it\u00bb we must<\/span><b> press the \u00abpound sign\u00bb (#) key<\/b><span style=\"font-weight: 400;\">, so that a semicolon will be added just after the number dialed. The last step is to dial the telephone extension we want to contact directly without having to go through all the phases of the company&#8217;s PBX.<\/span> &nbsp; <a href=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/06\/call-PBX-extension-directly.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-18634 aligncenter\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/06\/call-PBX-extension-directly.jpg\" alt=\"call-PBX-extension-directly\" width=\"400\" height=\"266\" \/><\/a> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">How can I save the extension number in my mobile phone&#8217;s address book?<\/span><\/h2>\n<p> &nbsp; <span style=\"font-weight: 400;\">If we estimate that we are going to call more than once to an extension, it is much more practical to save the number in the mobile phone address book. To do so, we will have to follow the steps detailed below. The way to do it is very similar for Android and iPhone.\u00a0<\/span> <span style=\"font-weight: 400;\">First, we create or edit the contact to which we are going to associate the extension. Once we have it, we&#8217;ll have to enter the office number as well. As in the previous section, the key is to <\/span><b>hold down the key in the lower left corner where both the asterisk (*) and the pound sign (#) appear.<\/b><span style=\"font-weight: 400;\"> Those who have an iPhone will also see the (+) &#8211; symbol.<\/span> <span style=\"font-weight: 400;\">When you press and hold it, you will see several options on the keyboard that were not shown before, including one that says \u00abWait\u00bb. Press it and the semicolon will be added after the office number. We can now add the extension we want to the number.<\/span> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">Internal calls between extensions<\/span><\/h2>\n<p> &nbsp; <span style=\"font-weight: 400;\">So far we have talked about direct calls to the extensions from an external user to the PBX, but what happens when you want to make internal calls between PBX extensions? Which number should employees call to talk directly to their colleagues, without having to call the company&#8217;s landline or their personal mobile phone?<\/span> <span style=\"font-weight: 400;\">Very easy. With Fonvirtual each extension will have an <\/span><b>internal number that will be used to communicate internally<\/b><span style=\"font-weight: 400;\">. You will be able to save your colleagues&#8217; internal numbers in the PBX address book to call them directly and totally free of charge.<\/span> &nbsp;<\/p>\n<style id=\"fv-blog-cats-css\"> nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;} nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;} nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;} nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;} nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;} nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);} nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;} nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;} @media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}} <\/style>\n<nav class=\"fv-blog-cats\" aria-label=\"Blog categories\">\n<p class=\"fv-cats-titulo\">Explore by category<\/p>\n<ul class=\"fv-cats-lista\">\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/\" data-fvcat=\"\"><span class=\"fv-cats-dot\"><\/span>All<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/technology\/\" data-fvcat=\"technology\"><span class=\"fv-cats-dot\"><\/span>Technology<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/professional-communications\/\" data-fvcat=\"professional-communications\"><span class=\"fv-cats-dot\"><\/span>Professional Communications<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/features\/\" data-fvcat=\"features\"><span class=\"fv-cats-dot\"><\/span>Features<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/artificial-intelligence\/\" data-fvcat=\"artificial-intelligence\"><span class=\"fv-cats-dot\"><\/span>Artificial Intelligence<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/call-center-cloud-technology\/\" data-fvcat=\"call-center-cloud-technology\"><span class=\"fv-cats-dot\"><\/span>Call center<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/channels\/\" data-fvcat=\"channels\"><span class=\"fv-cats-dot\"><\/span>Channels<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><script> (function(){ var root=document.querySelector('.fv-blog-cats'); 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ChatGPTClaudePerplexity Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account Most often, when we call a company&#8217;s customer service, we hear a message saying \u00abIf [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":18633,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[31],"tags":[],"class_list":["post-18632","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-communications"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"_wp_page_template":null,"_wpgce_event_tracking_active":null,"_wpgce_event_tracking_code":null,"_wpgce_event_tracking_jquery_code":null,"_wpe_gce_active":null,"_wpe_gce_code":null,"_experiments_wp_code":null,"_wpgce_event_tracking_css_id":null,"_wpgce_event_tracking_css_class":null,"_yoast_wpseo_opengraph-title":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_google-plus-title":null,"_yoast_wpseo_google-plus-description":null,"_yoast_wpseo_google-plus-image":null,"_wpgce_event_tracking_label":null,"_wpgce_event_tracking_action":null,"_wpgce_event_tracking_category":null,"_experiments_wp_active":null,"_oembed_416f6f269dd139bf4a841b01047e0919":null,"hreflang-es_es":null,"hreflang-en_gb":null,"_et_pb_predefined_layout":null,"_et_pb_layout_applicability":null,"notification_id":null,"dismissable":null,"location":null,"version":null,"viewed":null,"expiration":null,"plans":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_et_post_bg_color":"#ffffff","_et_post_bg_layout":"light","_et_pb_show_title":"on","_yoast_wpseo_primary_category":"31","_yoast_wpseo_opengraph-image-id":null,"_wp_attachment_backup_sizes":null,"_xmlsf_exclude":null,"_yoast_wpseo_canonical":null,"_et_pb_module_type":null,"_schema_categories":null,"_schema_type":null,"_schema_article_type":null,"_schema_post_types":null,"_schema_post_meta_box_enabled":null,"_schema_post_meta_box_title":null,"_schema_post_meta_box":null,"_schema_video_object_type":null,"_schema_audio_object_type":null,"_et_autogenerated_title":null,"_et_default":null,"_et_enabled":null,"_et_header_layout_id":null,"_et_header_layout_enabled":null,"_et_body_layout_id":null,"_et_body_layout_enabled":null,"_et_footer_layout_id":null,"_et_footer_layout_enabled":null,"_imagify_optimization_level":null,"_imagify_status":null,"_imagify_data":null,"_rocket_exclude_lazyload":null,"_rocket_exclude_lazyload_iframes":null,"_rocket_exclude_minify_css":null,"_rocket_exclude_minify_js":null,"_rocket_exclude_cdn":null,"_rocket_exclude_defer_all_js":null,"_rocket_exclude_delay_js":null,"_sc_disable_sc":null,"_sc_disable_admin":null,"_sc_editor":null,"_sc_allowed_devices":null,"yarpp_meta":null,"_rocket_exclude_remove_unused_css":null,"_oembed_79f80bd7168b3189efa370edf193fbe6":null,"_et_pb_row_layout":null,"_et_use_on":null,"_et_pb_light_text_color":null,"_et_template":null,"_oembed_3106f03df1b49016f7fdca1c3ec6ce18":null,"_oembed_7477bcd2452b8f09f89fc3ecfc2f7346":null,"_megamenu":null,"perfmatters_exclude_minify_js":null,"perfmatters_exclude_lazy_loading":null,"_yoast_wpseo_twitter-title":null,"_yoast_wpseo_twitter-description":null,"_yoast_wpseo_twitter-image":null,"hreflang-fr":null,"hreflang-es_ar":null,"hreflang-fr_be":null,"hreflang-es_mx":null,"hreflang-en":null,"hreflang-fr_fr":null,"_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_edit_last":"24","_et_pb_page_layout":"et_right_sidebar","_et_pb_use_builder":"","_et_pb_old_content":"","_yoast_wpseo_focuskw":"call a PBX extension directly","_yoast_wpseo_title":"How can I call a PBX extension directly? 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