{"id":15163,"date":"2019-08-26T11:17:39","date_gmt":"2019-08-26T09:17:39","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=15163"},"modified":"2026-07-28T18:52:48","modified_gmt":"2026-07-28T16:52:48","slug":"better-understanding-voip-virtual-pbx","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/better-understanding-voip-virtual-pbx\/","title":{"rendered":"A Better Understanding of the VoIP Virtual PBX"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div id=\"fv-resumen-ia\" style=\"position:relative;background:#fff;border:1px solid #e8e8ee;border-radius:14px;box-shadow:0 6px 24px rgba(20,20,60,0.07);padding:20px 22px 16px;margin:0 0 28px 0;max-width:720px;font-family:inherit;overflow:hidden;\">\n<div style=\"position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#f6343f 0%,#ff7a45 100%);\"><\/div>\n<div style=\"display:flex;align-items:center;gap:10px;margin:0 0 6px;padding-left:8px;\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f6343f\"\/><path d=\"M19 3L19.6 5.4L22 6L19.6 6.6L19 9L18.4 6.6L16 6L18.4 5.4Z\" fill=\"#ff7a45\" opacity=\"0.85\"\/><\/svg><span style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<h2>Origin and Arrival of the VoIP Virtual PBX<\/h2>\n<p> Over time, we have witnessed the evolution of different forms of communication. Thanks to new information and technology, communication tools have transformed into a completely new dimension. This is especially true for telecommunications. Now we have the VoIP virtual PBX. <!--more--> First, thanks to the inventor of the telephone Alexander Graham Bell, communication was just a matter of people able to speak to one another from a distance. Years later, telephone switches were born. After that, telephone systems have morphed into the VoIP <a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\">virtual PBX<\/a>. In business, the customer is an essential part of any marketing campaign, which eventually determines the company&#8217;s turnover. Having a good telephone network is important for perfecting your customer service. Over time, the volume of calls have also changed and has increased significantly. Managing these mass amount of calls has required the change for more modern telephone systems. Currently, in addition to the numerous telecommunication technologies that exist such as the PABX or TOIP is the VoIP virtual PBX. <\/p>\n<h2>Definition of a VoIP virtual PBX<\/h2>\n<p> The VoIP virtual PBX is a virtual telephone system that connects several telephone lines to the same device for better management and control of calls made and received each day. <\/p>\n<h2>The benefit of having a VoIP PBX<\/h2>\n<p> A VoIP PBX can be a luxury good for large companies. With the features offered by a virtual PBX, as well as its significantly lower costs, you may still receive high quality service for your small or medium sized company. The<a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\"> virtual PBX<\/a> offers many advantages and guarantees an increase in productivity for your call center. <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-15166\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/08\/image2-300x225.jpg\" alt=\"VoIP virtual PBX\" width=\"300\" height=\"225\" \/> The advantages of obtaining VoIP virtual PBX is below: <\/p>\n<h3>A minimum acquisition cost for changing from \u201canalog\u201d to \u201conline\u201d<\/h3>\n<p> Just the installation alone for a regular PBX phone system involves high costs and investment in materials. This doesn&#8217;t even include the maintenance fees and updates that it requires over time. Some may think that the same costs are associated with the VoIP virtual PBX. Contrary to popular belief, having a <a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\">virtual PBX<\/a> requires no additional equipment. You are able to access your calls entirely online. By connecting to your calls over the internet, you no longer need to pay for installation, updates or materials. This makes it easy for all companies, large or small, that are located anywhere in the world. <\/p>\n<h3>Less wiring involved in the configuration of telephone lines<\/h3>\n<p> When it comes to online phone services, no additional hardware is needed. Everything is being managed on the internet. Normally, a physical PBX includes phone cables as well. Once you make the switch to analog phones to being completely virtual, no cabling is necessary. Simply connect to the internet from your cell phone or computer and you no longer have to worry about messy cables. <\/p>\n<h3>Improved management of aspects related to the <a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\">call center<\/a><\/h3>\n<p> With a traditional phone system, you have callers who wait on hold in a queue, messages, and the ability to transfer calls. With a virtual phone system, not only can you do all of those things, but there are many other features you may also manage. There is sound quality control, you can choose what music customers listen to while on hold, calls are transferred to the correct person each time, the list goes on. This VoIP virtual PBX operates online, making it an innovative and quick service. <\/p>\n<h3>A reliable marketing tool<\/h3>\n<p> Any company that sells goods or services have the goal of increasing their customer base. By increasing the amount of customers, you increase the amount of purchases. There is no better way to maintain this result unless you have high quality customer service. 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