{"id":13522,"date":"2019-06-05T09:49:12","date_gmt":"2019-06-05T07:49:12","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=13522"},"modified":"2026-07-28T18:53:05","modified_gmt":"2026-07-28T16:53:05","slug":"virtual-automatic-pbx","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/virtual-automatic-pbx\/","title":{"rendered":"Everything you need to know about the virtual automatic PBX"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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automatic PBX\" style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div id=\"fv-resumen-ia\" style=\"position:relative;background:#fff;border:1px solid #e8e8ee;border-radius:14px;box-shadow:0 6px 24px rgba(20,20,60,0.07);padding:20px 22px 16px;margin:0 0 28px 0;max-width:720px;font-family:inherit;overflow:hidden;\">\n<div style=\"position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#f6343f 0%,#ff7a45 100%);\"><\/div>\n<div style=\"display:flex;align-items:center;gap:10px;margin:0 0 6px;padding-left:8px;\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f6343f\"\/><path d=\"M19 3L19.6 5.4L22 6L19.6 6.6L19 9L18.4 6.6L16 6L18.4 5.4Z\" fill=\"#ff7a45\" opacity=\"0.85\"\/><\/svg><span style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p><span style=\"font-weight: 400;\">A virtual automatic PBX, still called \u00abinteractive voice server\u00bb is a voice menu that automatically responds to incoming calls and transfers them to different agents or to another voice menu, depending on the customer&#8217;s answers. <\/span><!--more--> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">How does a virtual automatic PBX work?<\/span><\/h2>\n<p> &nbsp; <span style=\"font-weight: 400;\">The main objective of an automatic PBX is to provide a pre-recorded voice message to any incoming call in order to guide it during its telephone communication. In this way, the interlocutor receives a list of guidelines that indicate the path to follow to reach the desired call recipient.<\/span> <span style=\"font-weight: 400;\">Specifically, if you make a call and you come across a company that has a virtual automatic <a href=\"https:\/\/fonvirtual.com\/en\/\">PBX,<\/a> you could hear voice messages like the following:<\/span> <span style=\"font-weight: 400;\">\u00abTo be answered in Spanish press 1, to be answered in English press 2.<\/span> <span style=\"font-weight: 400;\">\u00abFor any information about Customer Service, press 1. For any other question or if you want to contact an agent press 4\u00bb. <\/span> <span style=\"font-weight: 400;\">Obviously, for any <\/span><span style=\"font-weight: 400;\">virtual automatic PBX<\/span><span style=\"font-weight: 400;\"> it is possible to configure the parameters and the main menu that will define the vocal answers that will be emitted depending on the hours of the incoming calls, of the line used, etc.<\/span> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">Why use an automatic PBX?<\/span><\/h2>\n<p> &nbsp; <span style=\"font-weight: 400;\">When a company uses a <a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\">virtual PBX<\/a>, the number of people required to distribute these calls is lower. <\/span> <span style=\"font-weight: 400;\">In addition, it means a reduction in the workload of the company, but especially for the people who receive these calls, since they will know in advance the data given by the caller until they reach the agent.<\/span> <span style=\"font-weight: 400;\">These virtual automatic <a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\">PBX<\/a>s are designed to reduce workload and, on the other hand, to properly guide callers and be able to serve them according to their needs. <\/span> <span style=\"font-weight: 400;\">Nowadays, these automatic PBXs are present in many companies, such as banks, government services, travel agencies, hospitals, etc.<\/span> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">Advantages of a virtual automatic PBX<\/span><\/h2>\n<p> &nbsp; <span style=\"font-weight: 400;\">The automation of telephone calls is a technology that:<\/span> <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Allows you to receive and manage several calls at the same time. Regardless of the number of incoming calls per minute, each call is routed directly to the required contact person. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">When several customers are online, the virtual automatic PBX applies a waiting music or even a welcome message that allows you to keep the customer waiting on the other side of the phone.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The automatic PBX makes the access route shorter and easier for the customer who wants to contact the person who will be able to respond to their request from the beginning. This prevents the call from passing through different departments before finding the right agent.<\/span><\/li>\n<\/ul>\n<p> &nbsp; <\/p>\n<h2><span style=\"font-weight: 400;\">Fonvirtual&#8217;s virtual automatic PBX functionalities<\/span><\/h2>\n<p> &nbsp; <span style=\"font-weight: 400;\">Fonvirtual offers an advanced and quality service in its virtual or <\/span><a href=\"https:\/\/fonvirtual.com\/en\/cloud-pbx\/\"><span style=\"font-weight: 400;\">cloud PBX <\/span><\/a><span style=\"font-weight: 400;\">solutions with automatic functions.<\/span> <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The possibility of configuring welcome messages adapted to receive customers, present the company and even inform them if lines are busy and cannot be attended at the moment.<\/span><\/li>\n<\/ul>\n<p> &nbsp; <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A voice menu to guide the caller to the desired department.<\/span><\/li>\n<\/ul>\n<p> &nbsp; <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Transfer of calls to any of the other extensions of the virtual automatic PBX to maintain professional and quality communication.<\/span><\/li>\n<\/ul>\n<p> &nbsp; <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A waiting queue with a pleasant melody to make any client whose telephone line is busy wait. <\/span><\/li>\n<\/ul>\n<p> &nbsp; <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The option of leaving a message in the voicemail if in the end, no agent can answer the call.<\/span><\/li>\n<\/ul>\n<p> &nbsp; <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Limitation by schedules and informing these company schedules to callers during the voice-over.<\/span><\/li>\n<\/ul>\n<p> &nbsp; <\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Access to statistics on calls and voice messages received.<\/span><\/li>\n<\/ul>\n<p> &nbsp; <a href=\"https:\/\/fonvirtual.com\/en\/contact\/\"><span style=\"font-weight: 400;\">Contact us for more information<\/span><\/a><span style=\"font-weight: 400;\"> about our virtual automatic PBX service, we will advise you!<\/span> &nbsp;<\/p>\n<style id=\"fv-blog-cats-css\"> nav.fv-blog-cats{--fv:#f6343f;--fv-osc:#d8252f;--fv-tinta:#1a1a2e;--fv-borde:#e6e6ea;font-family:inherit;max-width:1180px;margin:28px auto 18px;padding:0 4px;text-align:center!important;} nav.fv-blog-cats .fv-cats-titulo{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:#9a9aae;margin:0 0 14px;} nav.fv-blog-cats ul.fv-cats-lista{display:inline-flex;flex-wrap:wrap;justify-content:center;gap:10px 12px;list-style:none!important;margin:0;padding:0!important;text-align:center;} nav.fv-blog-cats .fv-cats-lista a{display:inline-flex!important;align-items:center;gap:7px;padding:9px 18px;border-radius:999px;border:1px solid var(--fv-borde);background:#fff!important;color:#000!important;font-size:14px;font-weight:400;line-height:1;text-decoration:none!important;white-space:nowrap;cursor:pointer;transition:background .15s ease,color .15s ease,border-color .15s ease,box-shadow .15s ease,transform .1s ease;} nav.fv-blog-cats .fv-cats-lista a:hover{border-color:var(--fv);color:var(--fv)!important;background:#fff5f5;box-shadow:0 4px 14px -6px rgba(246,52,63,.45);text-decoration:none!important;} nav.fv-blog-cats .fv-cats-lista a:active{transform:translateY(1px);} nav.fv-blog-cats .fv-cats-lista a:focus-visible{outline:3px solid rgba(246,52,63,.4);outline-offset:2px;} nav.fv-blog-cats .fv-cats-dot{width:8px;height:8px;border-radius:50%;background:var(--fv);opacity:1;flex-shrink:0;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo{background:var(--fv)!important;border-color:var(--fv);color:#fff!important;box-shadow:0 6px 16px -6px rgba(246,52,63,.6);} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo:hover{background:var(--fv-osc);color:#fff!important;} nav.fv-blog-cats .fv-cats-lista a.fv-cats-activo .fv-cats-dot{opacity:1;background:#fff;} @media (max-width:600px){nav.fv-blog-cats ul.fv-cats-lista{display:flex;flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;padding-bottom:6px;-webkit-overflow-scrolling:touch;scrollbar-width:thin;scrollbar-color:var(--fv-borde) transparent;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar{height:6px;}nav.fv-blog-cats .fv-cats-lista::-webkit-scrollbar-thumb{background:var(--fv-borde);border-radius:3px;}nav.fv-blog-cats .fv-cats-lista a{flex-shrink:0;}} <\/style>\n<nav class=\"fv-blog-cats\" aria-label=\"Blog categories\">\n<p class=\"fv-cats-titulo\">Explore by category<\/p>\n<ul class=\"fv-cats-lista\">\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/\" data-fvcat=\"\"><span class=\"fv-cats-dot\"><\/span>All<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/technology\/\" data-fvcat=\"technology\"><span class=\"fv-cats-dot\"><\/span>Technology<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/professional-communications\/\" data-fvcat=\"professional-communications\"><span class=\"fv-cats-dot\"><\/span>Professional Communications<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/features\/\" data-fvcat=\"features\"><span class=\"fv-cats-dot\"><\/span>Features<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/artificial-intelligence\/\" data-fvcat=\"artificial-intelligence\"><span class=\"fv-cats-dot\"><\/span>Artificial Intelligence<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/call-center-cloud-technology\/\" data-fvcat=\"call-center-cloud-technology\"><span class=\"fv-cats-dot\"><\/span>Call center<\/a><\/li>\n<li><a href=\"https:\/\/fonvirtual.com\/en\/blog\/category\/channels\/\" data-fvcat=\"channels\"><span class=\"fv-cats-dot\"><\/span>Channels<\/a><\/li>\n<\/ul>\n<\/nav>\n<p><script> (function(){ var root=document.querySelector('.fv-blog-cats'); 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ChatGPTClaudePerplexity Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account A virtual automatic PBX, still called \u00abinteractive voice server\u00bb is a voice menu that automatically 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