{"id":11890,"date":"2019-02-26T09:32:36","date_gmt":"2019-02-26T08:32:36","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?p=11890"},"modified":"2023-11-13T13:22:04","modified_gmt":"2023-11-13T12:22:04","slug":"international-virtual-phone-system-link-customers","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/international-virtual-phone-system-link-customers\/","title":{"rendered":"International Virtual Phone System &#8211; A Link to Your Customers"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">So, you want to get customers in other languages and regions. Great! Your first step is to translate your website. But what then? Are you ready for foreign language customer calls?\u00a0You&#8217;ll have to rethink having an international virtual phone system.\u00a0<\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Handling foreign language calls effectively is vital for the global company. Fortunately setting up a virtual phone system with multilingual customer service representatives (CSR) for any region and language is affordable even for small businesses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Research shows that people prefer to do business in their native language. Not only single language speakers, but also bilingual people also tend to feel more comfortable speaking to others in their native tongue.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">72.1% of consumers spend nearly all their time online on websites written in their own language<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">72.4% said they are more likely to buy when product information is written in their own language<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">42% never buy if the information isn\u2019t in their native language<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">56.2% say that getting information in their own language is even more important than price<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">90% of Internet users say that, when given a choice, they always use websites in their own language <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Even in Europe, known for its people\u2019s high multilingual proficiency, a full 44% of the population uses only its own language to read or watch content on the Internet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Clearly, consumers expect materials in their own language. That preference transfers to phone-based customer service and support as well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s extremely confusing and frustrating for customers to browse a meticulously localized website, call the company, and then discover that they can&#8217;t understand the CSR. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">After saying, \u00abWhat? I don\u2019t understand. Say again!\u201d multiple times, they hang up and never bother to call back.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even customers that speak two or more languages still feel more comfortable speaking their native language, so providing customer service in that languages increases the chance that they will buy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Further, culture can also be an important element. CSRs that speak the customers\u2019 native language usually have a better grasp of the customers&#8217; culture and expectations. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">With language and cultural barriers removed, the potential for costly errors is reduced.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11891 size-full\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/02\/colorful-web-design-concept-with-flat-design_23-2147949851_opt.jpg\" alt=\"international-phone-systems\" width=\"400\" height=\"334\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">The Importance of an international virtual phone number<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Even if you offer multilingual customer service and support, few customers will call you if you give them only your company\u2019s local <a href=\"https:\/\/fonvirtual.com\/en\/\">phone number<\/a>. That\u2019s because not everyone has an international virtual phone system. Those that do may have to pay a fee for international calls. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A non-local number is a barrier to your customers. It&#8217;s yet another reason for them to find another company to purchase from. So giving your customers a local (for them) number to call is critical.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fortunately, with today&#8217;s technology, setting up an international virtual phone system with an\u00a0<\/span><a href=\"https:\/\/fonvirtual.com\/en\/international-phone-number\/\"><span style=\"font-weight: 400;\">international phone number<\/span><\/a><span style=\"font-weight: 400;\"> doesn\u2019t have to cost a fortune.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Options for an\u00a0International virtual phone system. Multilingual service<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Some companies hesitate to <\/span><span style=\"font-weight: 400;\">translate their websites<\/span><span style=\"font-weight: 400;\"> because they lack confidence to effectively serve multilingual customers. For example, you want to localize your website into Spanish, but you are terrified that a Spanish speaker will actually call. Then what? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the old days you had to go to the foreign country, open up a brick and mortar office, and hire local personnel to sit by the rotary telephones. That&#8217;s expensive. Fortunately, with <\/span><a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\"><span style=\"font-weight: 400;\">call center software<\/span><\/a><span style=\"font-weight: 400;\"> service and other services now available, companies can offer local language <a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\">phone numbers<\/a> without a huge investment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies have a couple options for offering multilingual customer service with local or toll free numbers regardless of where their CSRs are located: hire bilingual CSRs or outsource the call center.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b># Hire bilingual customer service representatives to work in your office <\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Spanish language customer calls can be routed to your Spanish-speaking employees. French calls to French-speaking employees and so on.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The upside: In house CSRs understand your company&#8217;s policies, products, and culture. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The downside: Qualified people in the required language pairs can be hard to find. In addition, you may not have enough call volume to keep them busy. <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">That\u2019s where the second option comes in.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b># Outsource your foreign language customer service <\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The customers call a local number listed on your website thinking that they are talking to one of your employees. But actually they are talking with <\/span><span style=\"font-weight: 400;\">third-party call center<\/span><span style=\"font-weight: 400;\"> employees that have been trained to sell or support your product.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The upside: For a company that receives a low volume of foreign language calls, this option is affordable since you pay what you use.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The downside: Outsourced call center employees can never understand your product and company culture as well as your own employees do.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Which option you choose depends on your budget as well as the particular needs of your company. The key, however, to setting up a multilingual virtual phone system is having the right technology.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Setting up an international virtual phone system for a multilingual customer base such as a <\/span><a href=\"https:\/\/fonvirtual.com\/en\/cloud-contact-center\/\"><span style=\"font-weight: 400;\">cloud contact center<\/span><\/a><span style=\"font-weight: 400;\"> is vital, but it\u2019s not difficult. With the right technology and people, you can serve your customers abroad with just as much care as you serve your customers at home.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>So, you want to get customers in other languages and regions. Great! Your first step is to translate your website. But what then? Are you ready for foreign language customer calls?\u00a0You&#8217;ll have to rethink having an international virtual phone 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