{"id":10418,"date":"2018-12-13T12:46:08","date_gmt":"2018-12-13T11:46:08","guid":{"rendered":"https:\/\/fonvirtual.com\/en\/?p=10418"},"modified":"2026-07-28T18:53:29","modified_gmt":"2026-07-28T16:53:29","slug":"ways-automate-customer-service-pabx","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/blog\/ways-automate-customer-service-pabx\/","title":{"rendered":"5 ways to automate the customer service with a PABX"},"content":{"rendered":"<style id=\"fv-tb-hide\">.et_pb_row_inner_1_tb_body,.et_pb_image_0_tb_body{display:none!important}<\/style>\n<div id=\"fv-meta-share\" style=\"position:relative;background:#fff;border:1px solid #ececf1;border-radius:12px;box-shadow:0 4px 18px rgba(20,20,60,0.05);padding:16px 18px;margin:0 0 24px 0;max-width:760px;font-family:inherit;\">\n<div style=\"display:flex;flex-wrap:wrap;align-items:center;gap:13px;\"><a href=\"https:\/\/fonvirtual.com\/en\/profile-of-emma-smith\/\" 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alt=\"automate-customer-service\" style=\"width:100%;height:auto;border-radius:12px;display:block;\" \/><\/div>\n<div id=\"fv-resumen-ia\" style=\"position:relative;background:#fff;border:1px solid #e8e8ee;border-radius:14px;box-shadow:0 6px 24px rgba(20,20,60,0.07);padding:20px 22px 16px;margin:0 0 28px 0;max-width:720px;font-family:inherit;overflow:hidden;\">\n<div style=\"position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#f6343f 0%,#ff7a45 100%);\"><\/div>\n<div style=\"display:flex;align-items:center;gap:10px;margin:0 0 6px;padding-left:8px;\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" style=\"flex-shrink:0;display:block;\"><path d=\"M12 2L13.9 9.1L21 11L13.9 12.9L12 21L10.1 12.9L3 11L10.1 9.1Z\" fill=\"#f6343f\"\/><path d=\"M19 3L19.6 5.4L22 6L19.6 6.6L19 9L18.4 6.6L16 6L18.4 5.4Z\" fill=\"#ff7a45\" opacity=\"0.85\"\/><\/svg><span style=\"font-weight:700;font-size:16px;color:#1a1a2e;letter-spacing:-0.2px;\">Summarize this article with AI<\/span><\/div>\n<div style=\"font-size:13.5px;color:#5b5b6e;margin:0 0 16px;padding-left:8px;line-height:1.5;\">Pick an AI: opens a chat with the summary ready to go \u2014 you just hit send.<\/div>\n<div style=\"display:flex;flex-wrap:wrap;gap:10px;padding-left:8px;\"><a data-ai=\"https:\/\/chatgpt.com\/?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#12a37f;display:inline-block;\"><\/span>ChatGPT<\/a><a data-ai=\"https:\/\/claude.ai\/new?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#d97757;display:inline-block;\"><\/span>Claude<\/a><a data-ai=\"https:\/\/www.perplexity.ai\/search?q=\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-flex;align-items:center;gap:8px;background:transparent;color:#2b2f3a;text-decoration:none;font-size:13px;font-weight:600;padding:9px 16px;border:1px solid #dcdce4;border-radius:26px;line-height:1;\"><span style=\"width:8px;height:8px;border-radius:50%;background:#1fb8a6;display:inline-block;\"><\/span>Perplexity<\/a><\/div>\n<div style=\"font-size:11.5px;color:#9a9aae;margin:14px 0 0;padding-left:8px;\">Opens in a new tab \u00b7 ChatGPT and Perplexity don&#8217;t require an account<\/div>\n<\/div>\n<p><script> (function(){ var card=document.getElementById('fv-resumen-ia'); if(!card)return; var h1=document.querySelector('article h1')||document.querySelector('h1'); var title=h1?h1.textContent.trim():document.title.replace(\/\\s*[|\\-\u2013\u2014].*$\/,'').trim(); var link=window.location.href; var enc=encodeURIComponent('Summarize this article from the Fonvirtual blog. Title: \u00ab'+title+'\u00bb. Link: '+link); card.querySelectorAll('a[data-ai]').forEach(function(a){a.href=a.getAttribute('data-ai')+enc;}); })(); <\/script><\/p>\n<p>Currently, technology is developing continuously and gaining importance in mostly all sectors of the society. Companies have to be ready to adapt to this technology in order to keep being competitive. There are some useful services, such as the <a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\">virtual\u00a0PABX<\/a> which can help to automate the customer service of a company. <!--more--> <strong>Automation<\/strong> is part of the big company since last century, but the <strong>customer service<\/strong> have been always left in a second place due to the difficult task involved in facing customer questions and concerns that oftenly are unpredictable. Nowadays, customer service has become a<strong> priority strategic process <\/strong>to try to satisfy and retain the users, increasing sales in the short and large term. Thanks to automation, we can be closer to the client , while we can focus in other issues of our business, becoming more efficient and productive. <\/p>\n<h2><strong>How can I automate my customer service with the PABX?<\/strong><\/h2>\n<p> There are many tasks you can automate in your business. All of them will increase the value that you give to your consumers and improve their experience. Such as, <strong>faster access to valuable information, an improvement in post-sales processes and more efficiency in your agents actions.<\/strong> In Fonvirtual, we want to share with you 5 ways in which automation can help your business take advantage of your virtual PBX and improve the attention that you provide to your customers: <\/p>\n<ol>\n<li><strong>Management of appointments:<\/strong><\/li>\n<\/ol>\n<p> Request an appointment could be boring for our clients. The use of a self-management system that coordinates the calls will simplify this task. The IVR (Interactive Voice Response), enables distributing incoming calls among different departments. Our clients will only have to press the key that corresponds to the option that best suits the purpose of his or her call. (1 for reservations, 2 for cancellations\u2026) This way is simpler for the caller and more efficient for the company. <strong>2. Tickets and transports reservations:<\/strong> The tickets reservation can also be automate with the IVR. Been able as well to include reminders of schedules or information such as delays or cancellations. It is also possible to include custom main greetings to indicate that there aren\u2019t available tickets. This would make our customer a quick reception of useful information without having to wait to be attended. Also our agents will have more time to spend with more difficult issues. <strong>3. Suggestions and complains:<\/strong> Your clients can come up with unpredictable suggestions, concerns and claims. This could lead to a loss of your agents time. Through a voicemail users could leave all their messages and after operators could study them and find a solution. The agent will have more time to spend in other issues of their work and the client will spend less time at the phone. To make this work is important that the customer feel comfortable with the automatic system. So the system must automatically generate a code that relates the message to the client. <strong>4. Satisfaction surveys:<\/strong> Is very important to know what customer think of products and purchase experience for every enterprises. That\u2019s why companies must use satisfaction surveys. This surveys will give information about how the client perceive the product, the agent or the company. With the information that you collect with this surveys you will be able to make actions to improve the things that aren\u2019t working as good as they should be. In order to achieve a better management of customer service in the future. <\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10420\" title=\"PABX\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2018\/12\/Encuestas-en-caliente.jpg\" alt=\"PABX\" width=\"400\" height=\"334\" \/><\/figure>\n<\/p><\/div>\n<p> <strong>5. Active all the day and everyday:<\/strong> When a customer contacts an enterprise the last thing that they want is to feel ignored. This could be because of the impossibility of talking with an agent. There are many reasons why we can\u2019t attend a call. Maybe we are saturated with customers, we are on vacation or we simply have to leave the office for a few hours. With a PABX service we can set different schedules, call queuing with music and we can also add a message that indicates the moment in which they should call. <strong>It seems a dream&#8230; <\/strong> From <strong>Fonvirtual<\/strong> we assure you that it is real. With Virtual PABX services, you would have all this features to give the best customer service to your client. Every business is special. That\u2019s why you should customize your PABX the way that best suits your business needs. <strong>It seems expensive\u2026<\/strong> False. Fonvirtual is considered as one of the best hosted PABX providers and with a very competitive prize. You will pay a fix charge without perceiving abusive supplements. 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