{"id":8539,"date":"2022-02-08T13:15:40","date_gmt":"2022-02-08T12:15:40","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=8539"},"modified":"2026-03-18T16:48:10","modified_gmt":"2026-03-18T15:48:10","slug":"call-center-software","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/call-center-software\/","title":{"rendered":"Call Center Software"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||1px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb||5px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb50px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb30px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h1 style=\"color: #f6343f; text-align: center;\">AI-Powered Call Center Software<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"font-weight: 300; font-size: 25px; color: #999999; text-align: center;\">The best call center software to manage all your communications<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb width=\u00bb40%\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\"><a id=\"69cffcb4ac740\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=3y9gUuLJmzM&#038;rel=0&#038;width=750&#038;height=450\" title=\"\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/wp-content\/uploads\/2026\/03\/centro-de-contacto.webp\" class=\"video_lightbox_anchor_image\" alt=\"\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(750);\r\n            var ratio = parseFloat(0.6);\r\n            var height = parseFloat(450);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=3y9gUuLJmzM&amp;rel=0&amp;width=750&amp;height=450';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.6);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+750+\", ratio \"+0.6+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69cffcb4ac740\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb80px|0px|80px|0px|false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe090;||divi||400&#8243; image_icon_width=\u00bb55px\u00bb image_icon_width_tablet=\u00bb\u00bb image_icon_width_phone=\u00bb300%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Omnichannel access for your customers, whenever and however they need it<\/h3>\n<p>Thanks to Fonvirtual\u2019s call center software, your customers can reach you <strong>via voice, video, chat, or messages<\/strong> from phone, web, apps, WhatsApp all in one unified platform.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe0df;||divi||400&#8243; image_icon_width=\u00bb55px\u00bb image_icon_width_tablet=\u00bb\u00bb image_icon_width_phone=\u00bb300%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Automatic call (ACD) and message routing in your cloud call center\u00a0 software<\/h3>\n<p>Manage your <strong>cloud-based<\/strong> call center platform by combining years of experience, the efficiency <strong>of ACD systems<\/strong>, and the innovation of WebRTC technology.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xf500;||fa||900&#8243; image_icon_width=\u00bb55px\u00bb image_icon_width_tablet=\u00bb\u00bb image_icon_width_phone=\u00bb300%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3&#8243; header_font=\u00bb||||||||\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Real-time agent monitoring and management directly from the\u00a0 \u00a0 \u00a0platform<\/h3>\n<p>Thanks to WebRTC, agents can connect to the platform from any device, using <strong>either a browser or our native apps<\/strong>, making it easy to work from anywhere.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_cta title=\u00bbGet a quote for our call center software\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbContact us!\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font=\u00bb|700|||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#fcfcfc\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00a0<span style=\"color: #f6343f;\">What is call center software?<br \/><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\">Call center software is a <strong>cloud-based phone system that manages a company\u2019s<\/strong> incoming and outgoing communications, adapting to its needs at any given time.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\">It handles both receiving and <strong>routing calls, chats, WhatsApp messages, or any other customer interactions<\/strong>, as well as creating customized automated outbound calling campaigns. Plus, it fully integrates with the company\u2019s CRM and allows for advanced AI-powered features.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/webrtc-software-call-center.webp\u00bb alt=\u00bbwebrtc-software-call-center\u00bb title_text=\u00bbwebrtc-software-call-center\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb30px|25px|30px|25px|true|true\u00bb border_radii=\u00bbon|14px|14px|14px|14px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3><span style=\"font-weight: 400;\">How cloud-based call center software works<\/span><\/h3>\n<p>It lets you manage all customer interactions from a <strong>centralized platform, accessible from any device<\/strong>, integrating calls, chats, and monitoring tools.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb30px|25px|30px|25px|true|true\u00bb border_radii=\u00bbon|14px|14px|14px|14px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3>Difference Between Call Center and Contact Center Software<\/h3>\n<p>Call center software focuses on <strong>incoming and outgoing calls<\/strong>, while a contact center handles omnichannel communication, including chat, email, and video<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb30px|25px|30px|25px|true|true\u00bb border_radii=\u00bbon|14px|14px|14px|14px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3>Which Companies Need Call Center Software<\/h3>\n<p>Any company that handles a high volume of calls can optimize processes, monitor agents, and <strong>improve the customer<\/strong> experience\u00a0<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00a0<span style=\"color: #f6343f;\">Call center software with WebRTC technology<br \/><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#000000&#8243; header_2_text_color=\u00bb#F6343F\u00bb header_3_text_color=\u00bb#F6343F\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: center;\">What is WebRTC and how does it work?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\">WebRTC is a technology that<strong> allows real-time voice<\/strong>, video, and data transmission directly from a browser or our native apps, with <strong>no additional installations needed<\/strong>. This makes your cloud-based call center platform more flexible, accessible, and ready for agent monitoring and management from any device, anywhere.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-cualquier-dispositivo.png\u00bb title_text=\u00bbsoftware-call-center-cualquier-dispositivo\u00bb align=\u00bbcenter\u00bb disabled_on=\u00bbon|off|off\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-mundo.png\u00bb title_text=\u00bbsoftware-call-center-mundo\u00bb align=\u00bbcenter\u00bb disabled_on=\u00bbon|off|off\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb550px\u00bb max_width=\u00bb1000px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_3_text_color=\u00bb#F6343F\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Advantages of WebRTC for cloud-based call centers<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\">With WebRTC, agents can connect from any device and location, making <strong>remote work easy<\/strong>. This technology enables <strong>real-time management and omnichannel communication<\/strong> within the same cloud-based call center platform, bringing all channels together in a single, user-friendly interface.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_3_text_color=\u00bb#F6343F\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Technical Requirements for Using WebRTC<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\">To take advantage of WebRTC, all you need is a compatible browser or our native apps, a stable internet connection, and a device with a microphone and camera for voice or video calls. Since no installations are required, your cloud-based call center software can be up and running quickly, <strong>without relying on local configurations<\/strong>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_divider][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/icono-ajustes.webp\u00bb title_text=\u00bbicono ajustes\u00bb align=\u00bbcenter\u00bb disabled_on=\u00bbon|off|off\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb111%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_cta title=\u00bbAchieve excellence with our software \u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbLet us advise you!\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb min_height=\u00bb454px\u00bb custom_margin=\u00bb1px|||||\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00a0<span style=\"color: #f6343f;\"> All your communication channels in a single platform<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb|auto|-6px|auto||\u00bb custom_padding=\u00bb||28px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-numero-internacional.png\u00bb alt=\u00bbsoftware-call-center-international-number\u00bb image_icon_width=\u00bb75%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb width=\u00bb99%\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">International calls<\/span><\/p>\n<p>Internationalize your company by adding numbers from other countries. Have a presence abroad with local landlines from any country.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/call-center-nube-botones.png\u00bb alt=\u00bbcloud-call-center-buttons\u00bb image_icon_width=\u00bb75%\u00bb content_max_width_tablet=\u00bb\u00bb content_max_width_phone=\u00bb\u00bb content_max_width_last_edited=\u00bbon|phone\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb width=\u00bb100%\u00bb width_tablet=\u00bb100%\u00bb width_phone=\u00bb90%\u00bb width_last_edited=\u00bbon|phone\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Call, chat, and video button<\/span><\/p>\n<p>Integrate buttons on your website or Apps so your customers can contact you via voice, chat or video for free and from anywhere.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/logo-otros-canales-2-1.png\u00bb alt=\u00bblogo-other-channels-2&#8243; image_icon_width=\u00bb75%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">WhatsApp or Telegram<\/span><\/p>\n<p>Offer a WhatsApp channel so your agents can also manage your customers&#8217; WhatsApp messages through the same software where you receive calls.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb100px||50px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00a0<span style=\"color: #f6343f;\"> Key features of call center software<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; module_class=\u00bbendos\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb|auto|-6px|auto||\u00bb custom_padding=\u00bb||28px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/software-call-center\/supervisor\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/supervision.webp\u00bb alt=\u00bbicono supervision<br \/>\n\u00bb image_icon_width=\u00bb48%\u00bb content_tablet=\u00bb<\/p>\n<p><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>Ubiquitous supervision<\/span><\/p>\n<p>Supervise all aspects of call center software in real-time and interact with agents from anywhere and with any device.<\/p>\n<p>\u00bb content_phone=\u00bb<\/p>\n<p><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>Ubiquitous supervision<\/span><\/p>\n<p>Supervise all aspects of call center software in real-time and interact with agents from anywhere and with any device.<\/p>\n<p>\u00bb content_last_edited=\u00bbon|phone\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb image_icon_custom_margin=\u00bb-25px||||false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb header_text_color__hover=\u00bb#F6343F\u00bb header_text_color__hover_enabled=\u00bbon|hover\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Ubiquitous supervision<\/span><\/p>\n<p>Supervise all aspects of call center software in real-time and interact with agents from anywhere and with any device.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/software-call-center\/crm\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/20260304_1151_Image-Generation_remix_01kjw7j04pf9gsamr9mqgjn2bd-e1772638584407.png\u00bb alt=\u00bbInnovation technology and conversational automation for virtual assistants\u00bb image_icon_width=\u00bb50%\u00bb content_tablet=\u00bb<\/p>\n<h3><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>CRM integration<\/span><\/h3>\n<p>Natively integrate your Call Center with market-leading CRMs (Salesforce, HubSpot, Zoho, Zendesk&#8230;) unifying your business information flow and achieving complete efficiency<\/p>\n<p>\u00bb content_phone=\u00bb<\/p>\n<h3><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>CRM Integration<\/span><\/h3>\n<p>Natively integrate your Call Center with Zoho, Zendesk, Salesforce, and HubSpot.<br \/>\n\u00bb content_last_edited=\u00bbon|phone\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb custom_margin=\u00bb50px||0px||false|false\u00bb custom_margin_tablet=\u00bb50px||0px||false|false\u00bb custom_margin_phone=\u00bb35px||0px||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb|8px||0px|false|false\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">CRM integration<\/span><\/h3>\n<p>Natively integrate your Call Center with market-leading CRMs (Salesforce, HubSpot, Zoho, Zendesk&#8230;) unifying your business information flow and achieving complete efficiency<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/software-call-center\/agente\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/gestion-agentes.webp\u00bb alt=\u00bbsoftware-call-center-attendance-control\u00bb image_icon_width=\u00bb61%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb image_icon_custom_margin=\u00bb-30px||-100px||false|false\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Agent management<\/span><\/p>\n<p>Our call center software allows you to check each agent&#8217;s performance in real-time to control your call center activity.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/transferencias.webp\u00bb alt=\u00bbtransfers icon\u00bb image_icon_width=\u00bb45%\u00bb content_tablet=\u00bb<\/p>\n<p><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>Telemarketing software<\/span><\/p>\n<p>Use the power of big data to analyze and control your customer service KPIs in a simple and customizable way.<\/p>\n<p>\u00bb content_phone=\u00bb<\/p>\n<p><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>Telemarketing<\/span><\/p>\n<p>Analyze and control your customer service KPIs in a simple and customizable way<\/p>\n<p>\u00bb content_last_edited=\u00bbon|phone\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb custom_margin=\u00bb37px||||false|false\u00bb custom_padding=\u00bb|||8px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Telemarketing software<\/span><\/p>\n<p>Use the power of big data to analyze and control your customer service KPIs in a simple and customizable way.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/cobro-por-telefono-e1772722210121.webp\u00bb alt=\u00bbSecure pay-by-phone service with PCI DSS certificate\u00bb image_icon_width=\u00bb30%\u00bb content_tablet=\u00bb<\/p>\n<p><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>Card payment<\/span><\/p>\n<p>Manage card payments from your customers securely during the call thanks to the PCI-certified secure telephone payment system.<\/p>\n<p>\u00bb content_phone=\u00bb<\/p>\n<p><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>Card Payment<\/span><\/p>\n<p>During the call, securely charge your customers by card.<\/p>\n<p>\u00bb content_last_edited=\u00bbon|phone\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb image_icon_custom_margin=\u00bb0px||18px||false|false\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb|8px|||false|false\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Card payment<\/span><\/p>\n<p>Manage card payments from your customers securely during the call thanks to the PCI-certified secure telephone payment system.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/software-call-center\/inteligencia-artificial\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-ia-e1772722232702.webp\u00bb alt=\u00bbAI PBX solution to automate companies and call centers\u00bb image_icon_width=\u00bb40%\u00bb content_tablet=\u00bb<\/p>\n<p><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>Artificial Intelligence (AI)<\/span><\/p>\n<p>Develop Artificial Intelligence solutions in your call center software to optimize resources and create greater added value for customers<\/p>\n<p>\u00bb content_phone=\u00bb<\/p>\n<p><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>Inteligencia Artificial (IA)<\/span><\/p>\n<p>Develop Artificial Intelligence solutions in your call center software to optimize resources and create greater added value for customers<\/p>\n<p>\u00bb content_last_edited=\u00bbon|phone\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb13px|18px|3px|0px|false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb27px||||false|false\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Artificial Intelligence (AI)<\/span><\/p>\n<p>Develop Artificial Intelligence solutions in your call center software to optimize resources and create greater added value for customers<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/software-call-center\/acd\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/acd-cloud.png\u00bb alt=\u00bbsoftware-call-center-security\u00bb image_icon_width=\u00bb55%\u00bb content_tablet=\u00bb<\/p>\n<p><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>Cloud ACD<\/span><\/p>\n<p>Distribute calls and messages you receive in your contact center application intelligently thanks to the cloud-hosted ACD.<\/p>\n<p>\u00bb content_phone=\u00bb<\/p>\n<p><span style=%22color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;%22>Cloud ACD<\/span><\/p>\n<p>Distribute the calls and messages your contact center receives thanks to the ACD.<\/p>\n<p>\u00bb content_last_edited=\u00bbon|phone\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb image_icon_custom_margin=\u00bb-10px||8px||false|false\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb-6px||0px||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb|||8px|false|false\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Cloud ACD<\/span><\/p>\n<p>Distribute calls and messages you receive in your contact center application intelligently thanks to the cloud-hosted ACD.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/tranferir-icono.webp\u00bb alt=\u00bbtransfer icon\u00bb image_icon_width=\u00bb38%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb custom_margin=\u00bb60px||20px||false|false\u00bb custom_margin_tablet=\u00bb60px||20px||false|false\u00bb custom_margin_phone=\u00bb29px||20px|10px|false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding_tablet=\u00bb\u00bb custom_padding_phone=\u00bb||||false|false\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Reports and analytics\u00a0<\/span><\/p>\n<p>Visualize call metrics, agent tracking, and performance instantly, with updated dashboards and reports.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_cta title=\u00bbDiscover the features of call center software\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbGet your personalized quote\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font=\u00bb|700|||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00a0<span style=\"color: #f6343f;\">Call Center distribution features<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/software-call-center\/ivr\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xf31e;||fa||900&#8243; image_icon_width=\u00bb50px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">IVR<\/span><\/p>\n<p>Includes an IVR system, giving customers several options to choose from. Simultaneously improves the call and message distribution system.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe008;||divi||400&#8243; image_icon_width=\u00bb50px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">VIP Lists<\/span><\/p>\n<p>ACD software detects calls from customers marked as priority to offer them special treatment in the configuration.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xf001;||fa||900&#8243; image_icon_width=\u00bb50px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Queue management<\/span><\/p>\n<p>Keep your customers in a music-on-hold queue until one of your call center software agents can take the call.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x2c;||divi||400&#8243; image_icon_width=\u00bb50px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Source filtering<\/span><\/p>\n<p>The call center filters the source of calls and chats and distributes them among agents according to previously established criteria.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe01e;||divi||400&#8243; image_icon_width=\u00bb50px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Caller ID<\/span><\/p>\n<p>Informs the agent of the call or message source before starting the conversation with an announcement or code only they will hear or read.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x2b;||divi||400&#8243; image_icon_width=\u00bb50px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Transfers <\/span><\/p>\n<p>Enables call and chat transfers between your agents, for free, quickly and easily with Fonvirtual software.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb100px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00a0<span style=\"color: #f6343f;\"> Automate and customize automatic outbound call campaigns<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe60c;||divi||400&#8243; image_icon_width=\u00bb55px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Automatic dialing<\/span><\/p>\n<p>The predictive dialer automatically makes calls based on your agents\u2019 availability, <strong>skipping answering machines and busy signals.<\/strong><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x7d;||divi||400&#8243; image_icon_width=\u00bb55px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb custom_margin=\u00bb||40px|||\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Delivery schedules<\/span><\/p>\n<p>Configure <strong>delivery and launch schedules by extension<\/strong> for the distribution of mass calls for your campaigns.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe0e9;||divi||400&#8243; image_icon_width=\u00bb55px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Outbound campaign management<\/span><\/p>\n<p>Allows creating, <strong>scheduling and automating outbound call campaigns<\/strong>, assigning contacts to agents and controlling the call sequence centrally.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xf058;||fa||400&#8243; image_icon_width=\u00bb55px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Results tagging<\/span><\/p>\n<p><strong>It tags calls<\/strong> based on the outcome, so the system can generate reports and trigger the next configured action.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe0ec;||divi||400&#8243; image_icon_width=\u00bb55px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Performance reports and metrics<\/span><\/p>\n<p>Measure <strong>campaign performance in real-time<\/strong>, recording calls made, conversions and key metrics to analyze the effectiveness of each action.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xf544;||fa||900&#8243; image_icon_width=\u00bb55px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Artificial intelligence<\/span><\/p>\n<p>The AI identifies in real-time <strong>the language, gender and customer satisfaction degree<\/strong> in each call to subsequently analyze the results.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_cta title=\u00bbDiscover the features of call center software\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbGet your personalized quote\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font=\u00bb|700|||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#fcfcfc\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_2_text_color=\u00bb#F6343F\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\">Artificial intelligence applied to customer service<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb25px|15px|25px|15px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3>Context Understanding<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span>Detects nuances, ironies and topic changes, eliminating interpretation errors from old\u00a0 \u00a0 bots.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb25px|15px|25px|15px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3>Goodbye to rigid menus<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p>Allows your customers to speak naturally without having to press buttons or follow strict scripts.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb25px|15px|25px|15px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3>Continuous Learning<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p>Our system uses AI to ensure answers are always logical, fast and coherent with your brand identity.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=\u00bbon|off|off\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_3_text_color=\u00bb#F6343F\u00bb custom_margin=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3>How to leverage artificial intelligence in your company?<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p data-start=\"211\" data-end=\"610\">Artificial intelligence (AI) is key to <strong data-start=\"114\" data-end=\"200\">optimizing processes, improving customer service, and making smart decisions<\/strong>. Identify which areas of your company would benefit most, such as <strong data-start=\"266\" data-end=\"328\">customer service, inventory, or personalized marketing<\/strong>.<\/p>\n<p data-start=\"211\" data-end=\"610\">This way, you can <strong data-start=\"343\" data-end=\"373\">make the most of AI<\/strong> and run your business more efficiently and strategically. The next step is to choose tools that <strong data-start=\"134\" data-end=\"168\">integrate seamlessly<\/strong> into your daily routine.<\/p>\n<p data-start=\"211\" data-end=\"610\">With <strong data-start=\"192\" data-end=\"206\">Fonvirtual<\/strong>, your virtual agents handle voice or WhatsApp queries while <strong data-start=\"281\" data-end=\"309\" data-is-only-node=\"\">conversational analytics<\/strong> anticipates what your customers need. It\u2019s not a drastic revolution, but a <strong data-start=\"392\" data-end=\"418\">gradual integration<\/strong> where technology enhances human talent.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software.webp\u00bb alt=\u00bbFonvirtual Blog featured image on technology\u00bb title_text=\u00bbsoftware\u00bb align=\u00bbcenter\u00bb disabled_on=\u00bbon|off|off\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb50%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/fonvirtual-movil.webp\u00bb title_text=\u00bbfonvirtual movil\u00bb align=\u00bbcenter\u00bb disabled_on=\u00bbon|off|off\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_3_text_color=\u00bb#F6343F\u00bb header_4_text_color=\u00bb#F6343F\u00bb custom_margin=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3>The best customer service software powered by AI<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p data-start=\"363\" data-end=\"748\">Our <strong data-start=\"371\" data-end=\"387\">cloud center<\/strong> combines all the essential functions of a professional contact center: <strong>inbound and outbound call management, IVR, ACD routing, recording and monitoring, CRM integration, and real-time analytics.<\/strong> Everything runs on WebRTC, with no local hardware required, enabling native and scalable deployment for teams of any size.<\/p>\n<p data-start=\"750\" data-end=\"990\"><strong>THOTAssist<\/strong> adds a layer of intelligent real-time assistance: it suggests what to say during calls, instantly displays customer and company information, and allows reviewing past interactions without interrupting the conversation.<\/p>\n<p data-start=\"992\" data-end=\"1310\">It\u2019s a <strong data-start=\"1036\" data-end=\"1052\">cloud center<\/strong> designed for B2B professionals who need to handle complex calls, <strong>maintain context and accurate data,<\/strong> and support critical workloads without compromising stability. Each interaction is managed with solid, integrated, and instantly accessible information.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_3_text_color=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: center;\">When to implement IA in a call center: a practical guide<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb20px|20px|20px|20px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_icon font_icon=\u00bb&#x72;||divi||400&#8243; icon_width=\u00bb30px\u00bb align=\u00bbleft\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h4 data-path-to-node=\"5\">1. Identify the \u00abparallel tasks\u00bb<\/h4>\n<p data-path-to-node=\"6\">Detect those queries that your agents repeat like a mantra: \u00abWhere is my order? What are your hours? How do I change my password?\u00bb. These questions are perfect for an <b data-path-to-node=\"6\" data-index-in-node=\"186\">AI virtual agent<\/b> to resolve in seconds, leaving your employees to focus on cases requiring empathy and negotiation.<\/p>\n<p data-path-to-node=\"16\">[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb20px|20px|28px|20px|false|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_icon font_icon=\u00bb&#xf560;||fa||900&#8243; icon_width=\u00bb30px\u00bb align=\u00bbleft\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h4 data-path-to-node=\"7\">2. Define Measurable Objectives<\/h4>\n<ul data-start=\"1381\" data-end=\"1560\">\n<li data-section-id=\"ky2cqe\" data-start=\"1381\" data-end=\"1436\">\n<p data-start=\"1383\" data-end=\"1436\">Reduce waiting time through <strong data-start=\"1420\" data-end=\"1434\">zero queues<\/strong><\/p>\n<\/li>\n<li data-section-id=\"vz14a3\" data-start=\"1437\" data-end=\"1489\">\n<p data-start=\"1439\" data-end=\"1489\">Use THOTAssist for real-time customer information and history<\/p>\n<\/li>\n<li data-section-id=\"1uayaz9\" data-start=\"1490\" data-end=\"1560\">\n<p data-start=\"1492\" data-end=\"1560\">Ensure <strong data-start=\"1503\" data-end=\"1526\">24\/7 availability<\/strong> without increasing staffing costs<\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb20px|20px|20px|20px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_icon font_icon=\u00bb&#xe09e;||divi||400&#8243; icon_width=\u00bb30px\u00bb align=\u00bbleft\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h4 data-path-to-node=\"6\">3. Total connection with your CRM<\/h4>\n<p data-path-to-node=\"7\">For AI to be useful, it needs data. By connecting our technology with your management software, the system instantly recognizes the customer, personalizes the response, and records each interaction automatically. <b data-path-to-node=\"7\" data-index-in-node=\"214\">Less bureaucracy, more productivity.<\/b><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_padding=\u00bb20px|20px|20px|20px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_icon font_icon=\u00bb&#xf06e;||fa||400&#8243; icon_color=\u00bbRGBA(244,48,58,0.88)\u00bb icon_width=\u00bb30px\u00bb align=\u00bbleft\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_icon][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h4 data-path-to-node=\"8\">4. Human Supervision and Scalability<\/h4>\n<p data-path-to-node=\"9\">AI is the perfect support, not a replacement. Configure rules so that, when faced with a complex question or a customer needing empathy, the call smoothly transfers to an agent. Start with simple processes and <b data-path-to-node=\"9\" data-index-in-node=\"215\">scale AI usage<\/b> as your business grows.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #f6343f;\">Artificial intelligence features of Call Center software<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-con-agente-virtual.webp\u00bb alt=\u00bbPBX with virtual agent\u00bb title_text=\u00bbPBX with virtual agent\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb70%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Virtual Agent Integrated into Your Call Center<\/span><\/span><\/h3>\n<p>Our <strong>Virtual Agents<\/strong> understand natural language, detect customer intent, and execute complex actions (scheduling appointments, checking CRM orders) without human intervention.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/virtual-agent\/\u00bb button_text=\u00bbDiscover our AI agents\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bb_initial\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_border_width=\u00bb1px\u00bb button_border_radius=\u00bb17px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_button][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-omnicanal.webp\u00bb title_text=\u00bbcentralita-omnicanal\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb70%\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Real-Time Call Transcription<\/span><\/span><\/h3>\n<div>\n<div><span>Convert voice to text instantly. Our <strong>Speech-to-Text<\/strong> engine transcribes conversations, allowing human agents to focus on the conversation rather than taking manual notes.<\/span><\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/call-transcription\/\u00bb button_text=\u00bbHow does it work?\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bb_initial\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_border_width=\u00bb1px\u00bb button_border_radius=\u00bb17px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/02\/traduccion-de-llamadas-e1771578076358.webp\u00bb title_text=\u00bbtraduccion de llamadas\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb81%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Simultaneous Call Translation<\/span><\/span><\/h3>\n<div>Internationalize your business without hiring native agents. Our AI listens in one <strong>language, translates, and synthesizes the voice<\/strong> into another language in real time, eliminating language barriers.<\/div>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/real-time-call-translation\/\u00bb button_text=\u00bbSpeak any language\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bb_initial\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_border_width=\u00bb1px\u00bb button_border_radius=\u00bb17px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_button][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/virtual-centralita.webp\u00bb alt=\u00bbconversational analytics image\u00bb title_text=\u00bbvirtual-centralita\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb38%\u00bb custom_padding=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Conversational Analytics (Speech Analytics)<\/span><\/span><\/h3>\n<div>\n<div><span>Transform recordings into data. Our <strong>Speech Analytics<\/strong> tool processes calls to <strong>detect behavior patterns<\/strong>, measure service quality, and predict customer churn risk.<\/span><\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/conversational-analytics\/\u00bb button_text=\u00bbAnalyze your calls with AI\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bb_initial\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_border_width=\u00bb1px\u00bb button_border_radius=\u00bb17px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00a0<span style=\"color: #f6343f;\">Integrated internal communication <\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-virtual-llamadas-internas.png\u00bb alt=\u00bbvirtual-pbx-internal-calls\u00bb image_icon_width=\u00bb50%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Internal calls<\/span><\/p>\n<p>With call center software you can talk to any team member, no matter where they are in the world, for free and with HD quality.<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-virtual-chat-corporativo.png\u00bb alt=\u00bbvirtual-pbx-corporate-chat\u00bb image_icon_width=\u00bb50%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Corporate chat<\/span><\/p>\n<p>The internal chat integrated into the call center software allows your agents to communicate via instant messaging and share files. In addition, groups and broadcast lists can be created<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-ip-videoconferencia.png\u00bb alt=\u00bbip-pbx-video-conferencing\u00bb image_icon_width=\u00bb50%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Video conferencing<\/span><\/p>\n<p>You can hold HD internal video conferences between colleagues and add external people without needing to install anything, directly through the browser.<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_cta title=\u00bbAll WebRTC innovation in your Call Center\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbRequest a demo\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb module_id=\u00bbherramientas\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #f6343f;\">What tools will the supervisor have to manage Fonvirtual software?<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb808.5px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-monitorizacion.png\u00bb alt=\u00bbcall-center-software-monitoring\u00bb image_icon_width=\u00bb75%\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_blurb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Agent monitoring and productivity analysis<\/span><\/p>\n<p>[\/et_pb_text][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb min_height=\u00bb40px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_divider][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width_tablet=\u00bb50px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Desktop, mobile and tablet application<\/span><\/p>\n<p style=\"text-align: justify;\">The supervisor profile will have a simple and intuitive interface that will collect the main variables of the live call center software.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Listen to calls<\/span><\/p>\n<p style=\"text-align: justify;\">During agent conversations, the supervisor will have access to listen in on all call center software conversations live.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Activation and deactivation<\/span><\/p>\n<p style=\"text-align: justify;\">Call center software allows the supervisor to log agents on or off depending on needs that arise.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Alerts and notifications<\/span><\/p>\n<p style=\"text-align: justify;\">Send automatic real-time alerts when delays in service, <strong>long call queues, or low agent productivity are detected<\/strong>, allowing supervisors to intervene immediately and maintain call center efficiency.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-interaccion-agentes.png\u00bb alt=\u00bbcall-center-software-interaction-agents\u00bb image_icon_width=\u00bb75%\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_blurb][et_pb_text _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb custom_margin=\u00bb||66px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Interaction with agents<\/span><\/p>\n<p>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Direct chat<\/span><\/p>\n<p style=\"text-align: justify;\">They will have an internal chat that will allow them to exchange messages whenever they want with agents. Agents can also ask the supervisor for help via chat. In addition to messages, they can also share files.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Whispering<\/span><\/p>\n<p style=\"text-align: justify;\">During conversations, supervisors can \u00abwhisper\u00bb to agents without the caller hearing. This way, they can provide additional information or clarifications to assist the agent during any call within the contact center application.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Three-way call participation<\/span><\/p>\n<p style=\"text-align: justify;\">The call center software supervisor can intervene in the conversation, opening communication to all three parties: supervisor, agent and caller. This way, the supervisor can actively participate in the live conversation.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb525.6px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/satisfaccion-cliente.webp\u00bb alt=\u00bbcustomer satisfaction icon\u00bb image_icon_width=\u00bb48%\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb max_width_tablet=\u00bb50px\u00bb custom_margin=\u00bb||10px||false|false\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_blurb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Improve customer experience<\/span><\/p>\n<p>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width_tablet=\u00bb50px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Recording<\/span><\/p>\n<p style=\"text-align: justify;\">All calls received and made in the call center will be recorded, with the supervisor having direct access to them. Adem\u00e1s, se podr\u00e1 comenzar a grabar en mitad de la llamada \u00abbajo demanda\u00bb<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Real-time call transcription and translation<\/span><\/p>\n<p style=\"text-align: justify;\">The supervisor will receive live transcriptions of conversations held by all agents. Furthermore, if in a different language, the supervisor receives the full translation.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Type of calls recorded<\/span><\/p>\n<p style=\"text-align: justify;\">Criteria can be established to select which calls we want to record: by agent, numbers that call more than X times, important clients&#8230;<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-estadisticas-1.png\u00bb alt=\u00bbcall-center-software-statistics\u00bb image_icon_width=\u00bb75%\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_blurb][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Key call center KPIs<\/span><\/p>\n<p>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Evaluate all calls in real-time<\/span><\/p>\n<p style=\"text-align: justify;\">Statistics provide information on any aspect of call center software calls: missed, answered, abandoned, saturated, by queue, by service, by agent, average wait times, talk times&#8230; All statistics will be available in real-time. Likewise, they are exportable in both Excel and Word<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Service Level<\/span><\/p>\n<p style=\"text-align: justify;\">Measures the percentage of calls or interactions answered within a given time, allowing identification of whether the call center meets established service standards.\u00a0<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x39;||divi||400&#8243; icon_color=\u00bb#f4535b\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #333333; font-weight: 400; font-size: medium; letter-spacing: -1px;\">Average Handling Time (AHT)<\/span><\/p>\n<p style=\"text-align: justify;\">Measures the time an agent takes to attend and resolve a call or interaction.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_cta title=\u00bbControl and optimize your call center performance\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbContact us\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb min_height=\u00bb1386.8px\u00bb custom_padding=\u00bb||0px|||\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00a0<span style=\"color: #f6343f;\">Types of call center software<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/call-center-recebir-llamadas.png\u00bb alt=\u00bbcall-center-receive-calls\u00bb title_text=\u00bbcall-center-recebir-llamadas\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Inbound call center, customer service<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: justify;\">The inbound call center is responsible for receiving and handling interactions from clients and potential clients of one or more companies. This way, with our call center software, agents can efficiently handle <strong>WhatsApp messages, chats, calls, and even video conferences<\/strong> directly from their extensions.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: justify;\">The distribution of interactions among agents can be intelligently configured with the <strong>Cloud ACD<\/strong> and Fonvirtual\u2019s features. Additionally, with AI integration, <strong>repetitive tasks can be automated<\/strong> so agents can focus on higher-value actions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Outbound call center, outbound calls<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: justify;\">Outbound call centers are responsible for making mass outbound calls, usually for customer acquisition. To make these outbound calls efficiently, software with a <strong>predictive dialer<\/strong> is typically used. This dials, tags, and distributes calls among agents according to pre-established criteria.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: justify;\">For the distribution and management of mass calls, campaigns can be created in which it is possible to <strong>customize<\/strong> schedules, dialer types, voice prompts, automations, and much more. All results from these campaigns are <strong>reported<\/strong> in detail for further analysis.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/call-center-emitir-llamadas.png\u00bb alt=\u00bbcall-center-make-calls\u00bb title_text=\u00bbcall-center-emitir-llamadas\u00bb align=\u00bbcenter\u00bb disabled_on=\u00bbon|off|off\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/call-center-emitir-recibir-llamadas.png\u00bb alt=\u00bbcall-center-make-receive-calls\u00bb title_text=\u00bbcall-center-emitir-recibir-llamadas\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Inbound and outbound call center<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: justify;\">Most often, a company wants to <strong>both handle and receive<\/strong> calls, seeking inbound and outbound software. This software efficiently manages not only calls but also WhatsApp messages, chats, and any other type of customer interaction.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: justify;\">Fonvirtual&#8217;s call center software offers communication handling on a single platform, both internal and external, inbound and outbound. In addition to offering a wide range of <strong>customizable features<\/strong>, it integrates with the company\u2019s <b>CRM<\/b> to make communication management as efficient as possible.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_cta title=\u00bbYour usual call center with WebRTC advantages\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbWant a tailored quote?\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb module_id=\u00bbherramientas\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #f6343f;\">Advantages of Fonvirtual call center software<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x5a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">No Investment<\/span><\/h3>\n<p style=\"text-align: justify;\">Thanks to WebRTC telephony, <strong>any device<\/strong> is enough for agents to log in, make, and receive calls, chats, and WhatsApp messages.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x5a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Efficiency<\/span><\/h3>\n<p style=\"text-align: justify;\">Your call center software will manage calls efficiently thanks to <strong>our ACD system<\/strong>, which relies on waiting queues.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x5a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Simplicity<\/span><\/h3>\n<p style=\"text-align: justify;\">Both agents and supervisors will have a <strong>simple interface<\/strong> with everything they need to manage it intuitively.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x5a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Innovation<\/span><\/h3>\n<p style=\"text-align: justify;\">Our call center software combines the knowledge gained from <strong>experience<\/strong> with the innovation of modern WebRTC telephony.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x5a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Mobility<\/span><\/h3>\n<p style=\"text-align: justify;\">Agents can connect to the contact center application from <strong>any device and location.<\/strong> Total ubiquity thanks to WebRTC.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x5a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Scalability<\/span><\/h3>\n<p style=\"text-align: justify;\">Our call center software allows you to adapt the number of agents to your company\u2019s immediate needs, <strong>scaling the team<\/strong> as required.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x5a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Robustness<\/span><\/h3>\n<p style=\"text-align: justify;\">We provide our own infrastructure, ensuring total availability of the call center software. As a <strong>backup<\/strong>, calls can be routed to landlines and mobile phones.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x5a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Experience<\/span><\/h3>\n<p style=\"text-align: justify;\">Years of experience and the trust of many clients result in a <strong>streamlined and optimized service<\/strong> for all our customers.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x5a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Reliability<\/span><\/h3>\n<p style=\"text-align: justify;\">WebRTC has much lower requirements <strong>for data usage and bandwidth<\/strong> than traditional IP voice. It ensures absolute call stability and HD quality.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_cta title=\u00bbA call center software to work how and where you want\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbLet us advise you\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font=\u00bb|700|||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_margin=\u00bb-28px|||||\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb10px|||||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb||||||||\u00bb header_2_font=\u00bb|600|||||||\u00bb header_2_font_size=\u00bb31px\u00bb header_3_font=\u00bb|300|||||||\u00bb header_3_font_size=\u00bb20px\u00bb header_4_font=\u00bb||||||||\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #f6343f; font-weight: 600; font-size: x-large; letter-spacing: -1px;\">Frequently Asked Questions<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #808080;\">We solve all your doubts about our call center software<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=\u00bbWhat is call center software?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]Do you want to know <a href=\"https:\/\/fonvirtual.com\/software-call-center\/que-es-un-call-center\/\">what call center software is<\/a>?<\/p>\n<p>Call center software is a business communication system that allows intelligent management of a company\u2019s high call volume. Incoming calls can be handled through a DTMF or IVR, go through a waiting queue, and be intelligently assigned to the right agents thanks to the ACD (<em>Automatic Call Distributor<\/em>).[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat is call center software for?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p data-start=\"803\" data-end=\"1097\">Call center software is used to <strong data-start=\"841\" data-end=\"900\">organize and optimize customer phone support<\/strong> within a company. Thanks to these tools, calls are automatically distributed among available agents, reducing wait times and improving the user experience.<\/p>\n<p data-start=\"1099\" data-end=\"1323\">It also allows <strong data-start=\"1115\" data-end=\"1214\">automation of processes, recording of customer interactions, and performance analysis of the team<\/strong>, helping companies improve service quality and increase agent productivity.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat features should call center software have?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p data-start=\"1389\" data-end=\"1546\">Good call center software should include several key features that make communication management easier. The most important include:<\/p>\n<ul data-start=\"1548\" data-end=\"1924\">\n<li data-section-id=\"65prh4\" data-start=\"1548\" data-end=\"1597\">\n<p data-start=\"1550\" data-end=\"1597\"><strong data-start=\"1550\" data-end=\"1595\">Automatic Call Distribution (ACD)<\/strong><\/p>\n<\/li>\n<li data-section-id=\"1kt626c\" data-start=\"1598\" data-end=\"1689\">\n<p data-start=\"1600\" data-end=\"1689\"><strong data-start=\"1600\" data-end=\"1638\">IVR or Interactive Voice Response<\/strong> to direct customers to the appropriate department<\/p>\n<\/li>\n<li data-section-id=\"1ohed0p\" data-start=\"1690\" data-end=\"1755\">\n<p data-start=\"1692\" data-end=\"1755\"><strong data-start=\"1692\" data-end=\"1717\">Call recording<\/strong> for quality control and training<\/p>\n<\/li>\n<li data-section-id=\"1brhctz\" data-start=\"1756\" data-end=\"1808\">\n<p data-start=\"1758\" data-end=\"1808\"><strong data-start=\"1758\" data-end=\"1806\">Real-time dashboards and reports<\/strong><\/p>\n<\/li>\n<li data-section-id=\"aib9gb\" data-start=\"1809\" data-end=\"1863\">\n<p data-start=\"1811\" data-end=\"1863\"><strong data-start=\"1811\" data-end=\"1861\">Automatic dialers for outbound campaigns<\/strong><\/p>\n<\/li>\n<li data-section-id=\"1ke0ymx\" data-start=\"1864\" data-end=\"1924\">\n<p data-start=\"1866\" data-end=\"1924\"><strong data-start=\"1866\" data-end=\"1924\">Integration with CRM and other business tools<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1926\" data-end=\"2046\">These features allow for efficient management of high call volumes and provide a more professional service.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbHow many agents can the call center software have?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]Call center software can accommodate as many agents as a company needs. There is no minimum or maximum number\u2014Fonvirtual adapts to the company\u2019s requirements at any given time.[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat are the technical requirements for call center software?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]Thanks to our use of the WebRTC protocol, you don\u2019t need any installations, heavy softphone downloads, or physical PBX hardware. All you need is an updated web browser (like Chrome) and a stable internet connection. You can access the cloud-based call center platform from your computer or mobile app with full mobility and top-quality HD voice.[\/et_pb_toggle][et_pb_toggle title=\u00bbWhich browsers are compatible with WebRTC?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]Google Chrome, Mozilla Firefox, and the mobile app for Android and iOS.[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat is ACD in a call center?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]An ACD (<em>Automatic Call Distributor<\/em>) automatically distributes incoming calls in call center software intelligently, based on pre-defined priorities and agent skills in a <em>skillset<\/em>. The call is always handled by the most qualified available agent.[\/et_pb_toggle][et_pb_toggle title=\u00bbWhy hire call center software for telemarketing?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]Specialized software allows for automated mass outbound calling using predictive dialers (Auto Dialer) to filter voicemails, skip busy numbers, and maximize agents\u2019 time. Additionally, applying artificial intelligence (conversational analytics) enables real-time analysis of customer sentiment and automatic tagging of results after each interaction.[\/et_pb_toggle][et_pb_toggle title=\u00bbCan call center software be integrated with a CRM?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p data-start=\"3903\" data-end=\"4121\">Yes, many call center software solutions offer <strong data-start=\"3947\" data-end=\"4016\">integrations with CRM (Customer Relationship Management) systems<\/strong>. This connection allows customer information to appear automatically when a call comes in.<\/p>\n<p>Thanks to this integration, agents can <strong>access interaction history, contact details, and customer status<\/strong>, which speeds up service and enables a more personalized experience. Additionally, <strong>Fonvirtual\u2019s AI automatically uploads the structured summary, transcription, and call sentiment directly into the CRM record<\/strong>, saving time on manual notes.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat is an automated dialer (auto dialer)?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p data-start=\"851\" data-end=\"1128\">An automatic dialer is a tool that allows <strong data-start=\"905\" data-end=\"958\">outbound calls to be made automatically<\/strong>. The system calls a list of contacts and connects only answered calls, preventing agents from wasting time on busy or incorrect numbers.<\/p>\n<p data-start=\"1130\" data-end=\"1420\">There are different types of automatic dialers: <strong data-start=\"1181\" data-end=\"1221\">predictive, progressive, and list-based<\/strong>, each optimized according to call volume and the call center\u2019s strategy. This feature helps <strong data-start=\"1332\" data-end=\"1417\">increase agent productivity and streamline sales or collection campaigns<\/strong>.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbHow does Artificial Intelligence improve call center software?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p>Artificial Intelligence completely transforms call center efficiency. Tools such as <strong>automatic transcription (Speech-to-Text)<\/strong>, <strong>simultaneous call translation<\/strong> for international markets, and <strong>Virtual Agents<\/strong> that handle FAQs initially, enhance the user experience (CX) and free human agents for high-value, complex tasks.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat is THOTAssist?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p>THOTAssist is an intelligent assistant that operates within our <strong data-start=\"212\" data-end=\"228\">cloud center<\/strong>. It provides relevant customer and company information in real time, suggests what to say during the conversation, and allows reviewing past interactions without interrupting the call. It doesn\u2019t replace the agent but optimizes their work, maintaining context, history, and accurate data to improve the efficiency and quality of each interaction.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbCan I manage WhatsApp messages in the same software as calls?\u00bb open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p data-start=\"109\" data-end=\"429\">Absolutely. Current <strong data-start=\"145\" data-end=\"170\">Omnichannel Call Center<\/strong> technology allows all inboxes to be unified into a single interface. For example, if a customer contacts you via <strong data-start=\"283\" data-end=\"299\">WhatsApp API<\/strong>, the agent can handle it from the same browser used for calls, avoiding switching between apps or devices.<\/p>\n<p data-start=\"431\" data-end=\"865\">The integrated artificial intelligence can <strong data-start=\"474\" data-end=\"509\">pre-filter simple queries<\/strong>, automating recurring responses and freeing agents for more complex interactions. When a query requires human attention, it is transferred to the agent with <strong data-start=\"677\" data-end=\"715\">all historical context intact<\/strong>: message history, previous calls, and customer data are all visible in the same window, enabling a precise and consistent response.<\/p>\n<p data-start=\"867\" data-end=\"1100\">This reduces handling time, minimizes errors due to missing information, and ensures that every interaction is managed efficiently, <strong data-start=\"1004\" data-end=\"1054\">without the need for additional manual processes<\/strong> or changes to existing infrastructure.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb0px||3px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb0px||2px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_code _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<script type=\"application\/ld+json\"><!-- [et_pb_line_break_holder] -->{<!-- [et_pb_line_break_holder] -->  \"@context\": \"https:\/\/schema.org\",<!-- [et_pb_line_break_holder] -->  \"@type\": \"FAQPage\",<!-- [et_pb_line_break_holder] -->  \"mainEntity\": [<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"What is call center software?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"El software call center es un sistema de comunicaci\u00f3n empresarial que permite gestionar de manera inteligente un alto volumen de llamadas de una empresa. Las llamadas entrantes pueden ser gestionadas por un DTMF o un IVR, pasar por una cola de espera y asignarse inteligentemente a los agentes adecuados gracias al ACD (Automatic Call Distributor).\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"What is call center software for?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"El software de call center sirve para organizar y optimizar la atenci\u00f3n telef\u00f3nica al cliente dentro de una empresa. 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Solo un navegador web actualizado (como Chrome) y una conexi\u00f3n a internet estable. Podr\u00e1s acceder a la plataforma de call center en la nube desde tu ordenador o app m\u00f3vil con total movilidad y m\u00e1xima calidad de voz (HD).\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Can call center software be integrated with a CRM?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"S\u00ed, muchos softwares de call center ofrecen integraciones con sistemas CRM (Customer Relationship Management). Esta conexi\u00f3n permite que la informaci\u00f3n del cliente aparezca autom\u00e1ticamente cuando entra una llamada. 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Adem\u00e1s, aplicar inteligencia artificial (anal\u00edtica conversacional) permite analizar el sentimiento de la venta en tiempo real y taggear los resultados autom\u00e1ticamente tras cada interacci\u00f3n.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"What is an automated dialer (auto dialer)?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Un marcador autom\u00e1tico es una herramienta que permite realizar llamadas salientes de forma automatizada. El sistema llama a una lista de contactos y conecta solo las llamadas que son contestadas evitando n\u00fameros ocupados. Existen distintos tipos: predictivos, progresivos y por lista.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"How does Artificial Intelligence improve call center software?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"La Inteligencia Artificial transforma por completo la eficiencia de un call center. Herramientas como la transcripci\u00f3n autom\u00e1tica (Speech-to-Text), la traducci\u00f3n simult\u00e1nea de llamadas para mercados internacionales, y los Agentes Virtuales que resuelven FAQs en primera instancia, elevan la experiencia del usuario (CX) y liberan a los agentes humanos para tareas complejas de alto valor.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  ]<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/script><!-- [et_pb_line_break_holder] --><script type=\"application\/ld+json\"><!-- [et_pb_line_break_holder] -->{<!-- [et_pb_line_break_holder] -->  \"@context\": \"https:\/\/schema.org\",<!-- [et_pb_line_break_holder] -->  \"@type\": \"SoftwareApplication\",<!-- [et_pb_line_break_holder] -->  \"name\": \"Software para Call Center con IA Fonvirtual\",<!-- [et_pb_line_break_holder] -->  \"operatingSystem\": \"Navegador Web, iOS, Android, Windows, Mac\",<!-- [et_pb_line_break_holder] -->  \"applicationCategory\": \"BusinessApplication\",<!-- [et_pb_line_break_holder] -->  \"offers\": {<!-- [et_pb_line_break_holder] -->    \"@type\": \"Offer\",<!-- [et_pb_line_break_holder] -->    \"price\": \"0\",<!-- [et_pb_line_break_holder] -->    \"priceCurrency\": \"EUR\"<!-- [et_pb_line_break_holder] -->  },<!-- [et_pb_line_break_holder] -->  \"aggregateRating\": {<!-- [et_pb_line_break_holder] -->    \"@type\": \"AggregateRating\",<!-- [et_pb_line_break_holder] -->    \"ratingValue\": \"4.9\",<!-- [et_pb_line_break_holder] -->    \"ratingCount\": \"153\"<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; specialty=\u00bbon\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb custom_margin=\u00bb||-60px||false|false\u00bb custom_margin_last_edited=\u00bboff|desktop\u00bb custom_padding=\u00bb7px||3px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover_enabled=\u00bbon|desktop\u00bb custom_padding__hover=\u00bb7px||3px|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb30px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<span style=\"color: #ffffff; font-weight: 400; font-size: 13pt; letter-spacing: -1px;\">But that&#8217;s not all&#8230; If you want to know more :<\/span>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe002;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||||false|false\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/cloud-contact-center\/\"><span style=\"color: #ffffff; font-size: 12pt;\">Cloud Contact Center\u00a0<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe60f;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||||false|false\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\"><span style=\"color: #ffffff; font-size: 12pt;\">Virtual PBX <\/span><\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; specialty_columns=\u00bb2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row_inner _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||-43px|||\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb-45px||||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb||3px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column_inner saved_specialty_column_type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff; font-weight: 400; font-size:13pt; letter-spacing: -1px;\">Not your language ? <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb63px||0px|0px|false|false\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb60px||20px||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb0px||0px|0px|false|false\u00bb border_radii=\u00bbon|4px|4px|4px|4px\u00bb box_shadow_style=\u00bbpreset2&#8243; global_colors_info=\u00bb{}\u00bb custom_margin__hover_enabled=\u00bbon|desktop\u00bb custom_margin__hover=\u00bb63px||0px|0px|false|false\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column_inner saved_specialty_column_type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_divider][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/software-call-center\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/flag-spain.png\u00bb alt=\u00bbflag-spain\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.16&#8243; header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/software-call-center\/\"><span style=\"color: #333333; font-weight: 400; font-size: 12pt; letter-spacing: -1px;\">Visita Fonvirtual en espa\u00f1ol<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/fr\/logiciel-call-center\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/france-flag.png\u00bb alt=\u00bbfrance-flag\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.16&#8243; header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/fr\/logiciel-call-center\/\"><span style=\"color: #333333; font-weight: 400; font-size: 12pt; letter-spacing: -1px;\">Visitez Fonvirtual en fran\u00e7aise<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/mx\/call-center-software\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/mexico-flag.png\u00bb alt=\u00bbmexico-flag\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.16&#8243; header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb||6px|20px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/mx\/call-center-software\/\"><span style=\"color: #333333; font-weight: 400; font-size: 12pt; letter-spacing: -1px;\">Entra aqu\u00ed para Fonvirtual M\u00e9xico<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI-Powered Call Center SoftwareThe best call center software to manage all your communications<a id=\"69cffcb4b8140\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=3y9gUuLJmzM&#038;rel=0&#038;width=750&#038;height=450\" title=\"\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/wp-content\/uploads\/2026\/03\/centro-de-contacto.webp\" class=\"video_lightbox_anchor_image\" alt=\"\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(750);\r\n            var ratio = parseFloat(0.6);\r\n            var height = parseFloat(450);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=3y9gUuLJmzM&amp;rel=0&amp;width=750&amp;height=450';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.6);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+750+\", ratio \"+0.6+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69cffcb4b8140\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script>Omnichannel access for your customers, whenever and however they need it Thanks to Fonvirtual\u2019s call center software, your customers can reach you via voice, video, chat, or messages from phone, web, apps, WhatsApp all in one unified platform.Automatic call [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":-50,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-8539","page","type-page","status-publish","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"_wp_page_template":"default","_wpgce_event_tracking_active":null,"_wpgce_event_tracking_code":null,"_wpgce_event_tracking_jquery_code":null,"_wpe_gce_active":null,"_wpe_gce_code":null,"_experiments_wp_code":null,"_wpgce_event_tracking_css_id":null,"_wpgce_event_tracking_css_class":null,"_yoast_wpseo_opengraph-title":"Call Center Software | Discover the new telephony WebRTC","_yoast_wpseo_opengraph-description":"The call center software WebRTC with whole functionalities, ACD Cloud and ubiquitious agents. No investment, no permanence. 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>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_0\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_0  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">AI-Powered Call Center Software<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">The best call center software to manage all your communications<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><a id=\"69bd02bb26398\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=3y9gUuLJmzM&#038;rel=0&#038;width=750&#038;height=450\" title=\"\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/wp-content\/uploads\/2026\/03\/centro-de-contacto.webp\" class=\"video_lightbox_anchor_image\" alt=\"\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(750);\r\n            var ratio = parseFloat(0.6);\r\n            var height = parseFloat(450);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=3y9gUuLJmzM&amp;rel=0&amp;width=750&amp;height=450';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.6);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+750+\", ratio \"+0.6+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69bd02bb26398\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_1\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_1  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_0  et_pb_text_align_center  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue090<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Omnichannel access for your customers, whenever and however they need it<br \/>\nThanks to Fonvirtual\u2019s call center software, your customers can reach you via voice, video, chat, or messages from phone, web, apps, WhatsApp all in one unified platform.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_2  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_1  et_pb_text_align_center  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue0df<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Automatic call (ACD) and message routing in your cloud call center\u00a0 software<br \/>\nManage your cloud-based call center platform by combining years of experience, the efficiency of ACD systems, and the innovation of WebRTC technology.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_3  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_2  et_pb_text_align_center  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\uf500<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Real-time agent monitoring and management directly from the\u00a0 \u00a0 \u00a0platform<br \/>\nThanks to WebRTC, agents can connect to the platform from any device, using either a browser or our native apps, making it easy to work from anywhere.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_1 et_pb_with_background et_pb_section_parallax et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_2\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_4  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_cta_0 et_pb_promo  et_pb_text_align_center et_pb_bg_layout_dark et_pb_no_bg\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Get a quote for our call center software<\/h2><\/div>\n\t\t\t\t<div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/fonvirtual.com\/en\/contact\/\">Contact us!<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_2 et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_3\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_5  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">\u00a0What is call center software?<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_4  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Call center software is a cloud-based phone system that manages a company\u2019s incoming and outgoing communications, adapting to its needs at any given time.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_5  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">It handles both receiving and routing calls, chats, WhatsApp messages, or any other customer interactions, as well as creating customized automated outbound calling campaigns. Plus, it fully integrates with the company\u2019s CRM and allows for advanced AI-powered features.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_6  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img fetchpriority=\"high\" decoding=\"async\" width=\"712\" height=\"460\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/webrtc-software-call-center.webp\" alt=\"webrtc-software-call-center\" title=\"webrtc-software-call-center\" class=\"wp-image-21928\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_4\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_7  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_6  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">How cloud-based call center software works<br \/>\nIt lets you manage all customer interactions from a centralized platform, accessible from any device, integrating calls, chats, and monitoring tools.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_8  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_7  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Difference Between Call Center and Contact Center Software<br \/>\nCall center software focuses on incoming and outgoing calls, while a contact center handles omnichannel communication, including chat, email, and video<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_9  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_8  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Which Companies Need Call Center Software<br \/>\nAny company that handles a high volume of calls can optimize processes, monitor agents, and improve the customer experience\u00a0<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_5\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_10  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_9  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">\u00a0Call center software with WebRTC technology<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_6\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_11  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_10  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">What is WebRTC and how does it work?<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_11  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">WebRTC is a technology that allows real-time voice, video, and data transmission directly from a browser or our native apps, with no additional installations needed. This makes your cloud-based call center platform more flexible, accessible, and ready for agent monitoring and management from any device, anywhere.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_12  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_1\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"127\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-cualquier-dispositivo.png\" alt=\"\" title=\"software-call-center-cualquier-dispositivo\" class=\"wp-image-37851\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_7\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_13  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_2\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"127\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-mundo.png\" alt=\"\" title=\"software-call-center-mundo\" class=\"wp-image-37852\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_14  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_12  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Advantages of WebRTC for cloud-based call centers<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_13  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">With WebRTC, agents can connect from any device and location, making remote work easy. This technology enables real-time management and omnichannel communication within the same cloud-based call center platform, bringing all channels together in a single, user-friendly interface.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_8\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_15  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_14  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Technical Requirements for Using WebRTC<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_15  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">To take advantage of WebRTC, all you need is a compatible browser or our native apps, a stable internet connection, and a device with a microphone and camera for voice or video calls. Since no installations are required, your cloud-based call center software can be up and running quickly, without relying on local configurations.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_16  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_divider_0 et_pb_space et_pb_divider_hidden\"><div class=\"et_pb_divider_internal\"><\/div><\/div><div class=\"et_pb_module et_pb_image et_pb_image_3\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"127\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/icono-ajustes.webp\" alt=\"\" title=\"icono ajustes\" class=\"wp-image-37853\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_3 et_pb_with_background et_pb_section_parallax et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_9\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_17  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_cta_1 et_pb_promo  et_pb_text_align_center et_pb_bg_layout_dark et_pb_no_bg\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Achieve excellence with our software <\/h2><\/div>\n\t\t\t\t<div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/fonvirtual.com\/en\/contact\/\">Let us advise you!<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_4 et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_10\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_18  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_16  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">\u00a0 All your communication channels in a single platform<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_11\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_19  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_3  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-numero-internacional.png\" alt=\"software-call-center-international-number\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37855\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">International calls<br \/>\nInternationalize your company by adding numbers from other countries. Have a presence abroad with local landlines from any country.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_20  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_4  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/call-center-nube-botones.png\" alt=\"cloud-call-center-buttons\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37856\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Call, chat, and video button<br \/>\nIntegrate buttons on your website or Apps so your customers can contact you via voice, chat or video for free and from anywhere.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_21  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_5  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/logo-otros-canales-2-1.png\" alt=\"logo-other-channels-2\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37857\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">WhatsApp or Telegram<br \/>\nOffer a WhatsApp channel so your agents can also manage your customers&#8217; WhatsApp messages through the same software where you receive calls.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_12\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_22  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_17  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">\u00a0 Key features of call center software<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_13 endos\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_4 et_pb_column_23  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_6  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><a href=\"https:\/\/fonvirtual.com\/software-call-center\/supervisor\/\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"257\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/supervision.webp\" alt=\"icono supervision&lt;br \/&gt;\n\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37858\" \/><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Ubiquitous supervision<br \/>\nSupervise all aspects of call center software in real-time and interact with agents from anywhere and with any device.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_7  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><a href=\"https:\/\/fonvirtual.com\/software-call-center\/crm\/\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"753\" height=\"350\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/20260304_1151_Image-Generation_remix_01kjw7j04pf9gsamr9mqgjn2bd-e1772638584407.png\" alt=\"Innovation technology and conversational automation for virtual assistants\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37790\" \/><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\" data-et-multi-view=\"{&quot;schema&quot;:{&quot;content&quot;:{&quot;desktop&quot;:&quot;CRM integration&lt;br \/&gt;nNatively integrate your Call Center with market-leading CRMs (Salesforce, HubSpot, Zoho, Zendesk&#8230;) unifying your business information flow and achieving complete efficiency&quot;,&quot;tablet&quot;:&quot;CRM integration&lt;br \/&gt;nNatively integrate your Call Center with market-leading CRMs (Salesforce, HubSpot, Zoho, Zendesk...) unifying your business information flow and achieving complete efficiency&quot;,&quot;phone&quot;:&quot;CRM Integration&lt;br \/&gt;nNatively integrate your Call Center with Zoho, Zendesk, Salesforce, and HubSpot.&lt;br \/&gt;n&quot;}},&quot;slug&quot;:&quot;et_pb_blurb&quot;}\" data-et-multi-view-load-tablet-hidden=\"true\" data-et-multi-view-load-phone-hidden=\"true\">CRM integration<br \/>\nNatively integrate your Call Center with market-leading CRMs (Salesforce, HubSpot, Zoho, Zendesk&#8230;) unifying your business information flow and achieving complete efficiency<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_4 et_pb_column_24  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_8  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><a href=\"https:\/\/fonvirtual.com\/software-call-center\/agente\/\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/gestion-agentes.webp\" alt=\"software-call-center-attendance-control\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37859\" \/><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Agent management<br \/>\nOur call center software allows you to check each agent&#8217;s performance in real-time to control your call center activity.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_9  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"145\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/transferencias.webp\" alt=\"transfers icon\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37860\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\" data-et-multi-view=\"{&quot;schema&quot;:{&quot;content&quot;:{&quot;desktop&quot;:&quot;Telemarketing software&lt;br \/&gt;nUse the power of big data to analyze and control your customer service KPIs in a simple and customizable way.&quot;,&quot;phone&quot;:&quot;Telemarketing&lt;br \/&gt;nAnalyze and control your customer service KPIs in a simple and customizable way&quot;}},&quot;slug&quot;:&quot;et_pb_blurb&quot;}\" data-et-multi-view-load-phone-hidden=\"true\">Telemarketing software<br \/>\nUse the power of big data to analyze and control your customer service KPIs in a simple and customizable way.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_4 et_pb_column_25  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_10  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"536\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/cobro-por-telefono-e1772722210121.webp\" alt=\"Secure pay-by-phone service with PCI DSS certificate\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37861\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\" data-et-multi-view=\"{&quot;schema&quot;:{&quot;content&quot;:{&quot;desktop&quot;:&quot;Card payment&lt;br \/&gt;nManage card payments from your customers securely during the call thanks to the PCI-certified secure telephone payment system.&quot;,&quot;phone&quot;:&quot;Card Payment&lt;br \/&gt;nDuring the call, securely charge your customers by card.&lt;br \/&gt;n&quot;}},&quot;slug&quot;:&quot;et_pb_blurb&quot;}\" data-et-multi-view-load-phone-hidden=\"true\">Card payment<br \/>\nManage card payments from your customers securely during the call thanks to the PCI-certified secure telephone payment system.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_11  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><a href=\"https:\/\/fonvirtual.com\/software-call-center\/inteligencia-artificial\/\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"787\" height=\"613\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-ia-e1772722232702.webp\" alt=\"AI PBX solution to automate companies and call centers\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37791\" \/><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\" data-et-multi-view=\"{&quot;schema&quot;:{&quot;content&quot;:{&quot;desktop&quot;:&quot;Artificial Intelligence (AI)&lt;br \/&gt;nDevelop Artificial Intelligence solutions in your call center software to optimize resources and create greater added value for customers&quot;,&quot;phone&quot;:&quot;Inteligencia Artificial (IA)&lt;br \/&gt;nDevelop Artificial Intelligence solutions in your call center software to optimize resources and create greater added value for customers&quot;}},&quot;slug&quot;:&quot;et_pb_blurb&quot;}\" data-et-multi-view-load-phone-hidden=\"true\">Artificial Intelligence (AI)<br \/>\nDevelop Artificial Intelligence solutions in your call center software to optimize resources and create greater added value for customers<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_4 et_pb_column_26  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_12  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><a href=\"https:\/\/fonvirtual.com\/software-call-center\/acd\/\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"182\" height=\"139\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/acd-cloud.png\" alt=\"software-call-center-security\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37862\" \/><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\" data-et-multi-view=\"{&quot;schema&quot;:{&quot;content&quot;:{&quot;desktop&quot;:&quot;Cloud ACD&lt;br \/&gt;nDistribute calls and messages you receive in your contact center application intelligently thanks to the cloud-hosted ACD.&quot;,&quot;phone&quot;:&quot;Cloud ACD&lt;br \/&gt;nDistribute the calls and messages your contact center receives thanks to the ACD.&lt;br \/&gt;n&quot;}},&quot;slug&quot;:&quot;et_pb_blurb&quot;}\" data-et-multi-view-load-phone-hidden=\"true\">Cloud ACD<br \/>\nDistribute calls and messages you receive in your contact center application intelligently thanks to the cloud-hosted ACD.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_13  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"163\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/tranferir-icono.webp\" alt=\"transfer icon\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37863\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Reports and analytics\u00a0<br \/>\nVisualize call metrics, agent tracking, and performance instantly, with updated dashboards and reports.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_5 et_pb_with_background et_pb_section_parallax et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_14\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_27  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_cta_2 et_pb_promo  et_pb_text_align_center et_pb_bg_layout_dark et_pb_no_bg\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Discover the features of call center software<\/h2><\/div>\n\t\t\t\t<div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/fonvirtual.com\/en\/contact\/\">Get your personalized quote<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_6 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_15\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_28  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_18  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">\u00a0Call Center distribution features<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_16\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_29  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_14  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><a href=\"https:\/\/fonvirtual.com\/software-call-center\/ivr\/\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\uf31e<\/span><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">IVR<br \/>\nIncludes an IVR system, giving customers several options to choose from. Simultaneously improves the call and message distribution system.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_15  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue008<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">VIP Lists<br \/>\nACD software detects calls from customers marked as priority to offer them special treatment in the configuration.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_30  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_16  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\uf001<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Queue management<br \/>\nKeep your customers in a music-on-hold queue until one of your call center software agents can take the call.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_17  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">,<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Source filtering<br \/>\nThe call center filters the source of calls and chats and distributes them among agents according to previously established criteria.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_31  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_18  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue01e<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Caller ID<br \/>\nInforms the agent of the call or message source before starting the conversation with an announcement or code only they will hear or read.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_19  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">+<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Transfers<br \/>\nEnables call and chat transfers between your agents, for free, quickly and easily with Fonvirtual software.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_17\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_32  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_19  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">\u00a0 Automate and customize automatic outbound call campaigns<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_18\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_33  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_20  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue60c<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Automatic dialing<br \/>\nThe predictive dialer automatically makes calls based on your agents\u2019 availability, skipping answering machines and busy signals.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_21  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">}<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Delivery schedules<br \/>\nConfigure delivery and launch schedules by extension for the distribution of mass calls for your campaigns.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_34  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_22  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue0e9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Outbound campaign management<br \/>\nAllows creating, scheduling and automating outbound call campaigns, assigning contacts to agents and controlling the call sequence centrally.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_23  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\uf058<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Results tagging<br \/>\nIt tags calls based on the outcome, so the system can generate reports and trigger the next configured action.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_35  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_24  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue0ec<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Performance reports and metrics<br \/>\nMeasure campaign performance in real-time, recording calls made, conversions and key metrics to analyze the effectiveness of each action.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_25  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\uf544<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Artificial intelligence<br \/>\nThe AI identifies in real-time the language, gender and customer satisfaction degree in each call to subsequently analyze the results.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_7 et_pb_with_background et_pb_section_parallax et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_19\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_36  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_cta_3 et_pb_promo  et_pb_text_align_center et_pb_bg_layout_dark et_pb_no_bg\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Discover the features of call center software<\/h2><\/div>\n\t\t\t\t<div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/fonvirtual.com\/en\/contact\/\">Get your personalized quote<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_8 et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_20\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_37  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_20  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Artificial intelligence applied to customer service<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_21\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_38  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_21  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Context Understanding<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_22  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Detects nuances, ironies and topic changes, eliminating interpretation errors from old\u00a0 \u00a0 bots.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_39  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_23  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Goodbye to rigid menus<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_24  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Allows your customers to speak naturally without having to press buttons or follow strict scripts.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_40  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_25  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Continuous Learning<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_26  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Our system uses AI to ensure answers are always logical, fast and coherent with your brand identity.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_22\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_41  et_pb_css_mix_blend_mode_passthrough et-last-child et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_23\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_42  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_27  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">How to leverage artificial intelligence in your company?<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_28  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Artificial intelligence (AI) is key to optimizing processes, improving customer service, and making smart decisions. Identify which areas of your company would benefit most, such as customer service, inventory, or personalized marketing.<br \/>\nThis way, you can make the most of AI and run your business more efficiently and strategically. The next step is to choose tools that integrate seamlessly into your daily routine.<br \/>\nWith Fonvirtual, your virtual agents handle voice or WhatsApp queries while conversational analytics anticipates what your customers need. It\u2019s not a drastic revolution, but a gradual integration where technology enhances human talent.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_43  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_4\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"562\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software.webp\" alt=\"Fonvirtual Blog featured image on technology\" title=\"software\" class=\"wp-image-37864\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_24\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_44  et_pb_css_mix_blend_mode_passthrough et-last-child et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_25\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_45  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_5\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"370\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/fonvirtual-movil.webp\" alt=\"\" title=\"fonvirtual movil\" class=\"wp-image-37865\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_46  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_29  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">The best customer service software powered by AI<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_30  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Our cloud center combines all the essential functions of a professional contact center: inbound and outbound call management, IVR, ACD routing, recording and monitoring, CRM integration, and real-time analytics. Everything runs on WebRTC, with no local hardware required, enabling native and scalable deployment for teams of any size.<br \/>\nTHOTAssist adds a layer of intelligent real-time assistance: it suggests what to say during calls, instantly displays customer and company information, and allows reviewing past interactions without interrupting the conversation.<br \/>\nIt\u2019s a cloud center designed for B2B professionals who need to handle complex calls, maintain context and accurate data, and support critical workloads without compromising stability. Each interaction is managed with solid, integrated, and instantly accessible information.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_26\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_47  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_31  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">When to implement IA in a call center: a practical guide<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_27\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_48  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_icon et_pb_icon_0\">\n\t\t\t\t<span class=\"et_pb_icon_wrap \"><span class=\"et-pb-icon\">r<\/span><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_32  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">1. Identify the \u00abparallel tasks\u00bb<br \/>\nDetect those queries that your agents repeat like a mantra: \u00abWhere is my order? What are your hours? How do I change my password?\u00bb. These questions are perfect for an AI virtual agent to resolve in seconds, leaving your employees to focus on cases requiring empathy and negotiation.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_49  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_icon et_pb_icon_1\">\n\t\t\t\t<span class=\"et_pb_icon_wrap \"><span class=\"et-pb-icon\">\uf560<\/span><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_33  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">2. Define Measurable Objectives<\/p>\n<p>Reduce waiting time through zero queues<\/p>\n<p>Use THOTAssist for real-time customer information and history<\/p>\n<p>Ensure 24\/7 availability without increasing staffing costs<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_28\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_50  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_icon et_pb_icon_2\">\n\t\t\t\t<span class=\"et_pb_icon_wrap \"><span class=\"et-pb-icon\">\ue09e<\/span><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_34  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">3. Total connection with your CRM<br \/>\nFor AI to be useful, it needs data. By connecting our technology with your management software, the system instantly recognizes the customer, personalizes the response, and records each interaction automatically. Less bureaucracy, more productivity.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_51  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_icon et_pb_icon_3\">\n\t\t\t\t<span class=\"et_pb_icon_wrap \"><span class=\"et-pb-icon\">\uf06e<\/span><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_35  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">4. Human Supervision and Scalability<br \/>\nAI is the perfect support, not a replacement. Configure rules so that, when faced with a complex question or a customer needing empathy, the call smoothly transfers to an agent. Start with simple processes and scale AI usage as your business grows.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_29\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_52  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_36  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Artificial intelligence features of Call Center software<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_30\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_53  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_6\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"698\" height=\"506\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-con-agente-virtual.webp\" alt=\"PBX with virtual agent\" title=\"PBX with virtual agent\" class=\"wp-image-37793\" \/><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_37  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Virtual Agent Integrated into Your Call Center<br \/>\nOur Virtual Agents understand natural language, detect customer intent, and execute complex actions (scheduling appointments, checking CRM orders) without human intervention.<\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_0_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_0 et_pb_bg_layout_light\" href=\"https:\/\/fonvirtual.com\/en\/virtual-agent\/\">Discover our AI agents<\/a>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_image et_pb_image_7\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-omnicanal.webp\" alt=\"\" title=\"centralita-omnicanal\" class=\"wp-image-37794\" \/><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_38  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Real-Time Call Transcription<\/p>\n<p>Convert voice to text instantly. Our Speech-to-Text engine transcribes conversations, allowing human agents to focus on the conversation rather than taking manual notes.<\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_1_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_1 et_pb_bg_layout_light\" href=\"https:\/\/fonvirtual.com\/en\/call-transcription\/\">How does it work?<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_54  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_8\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"597\" height=\"371\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/02\/traduccion-de-llamadas-e1771578076358.webp\" alt=\"\" title=\"traduccion de llamadas\" class=\"wp-image-37711\" \/><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_39  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Simultaneous Call Translation<br \/>\nInternationalize your business without hiring native agents. Our AI listens in one language, translates, and synthesizes the voice into another language in real time, eliminating language barriers.<\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_2_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_2 et_pb_bg_layout_light\" href=\"https:\/\/fonvirtual.com\/en\/real-time-call-translation\/\">Speak any language<\/a>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_image et_pb_image_9\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1206\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/virtual-centralita.webp\" alt=\"conversational analytics image\" title=\"virtual-centralita\" class=\"wp-image-37795\" \/><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_40  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Conversational Analytics (Speech Analytics)<\/p>\n<p>Transform recordings into data. Our Speech Analytics tool processes calls to detect behavior patterns, measure service quality, and predict customer churn risk.<\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_3_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_pb_button_3 et_pb_bg_layout_light\" href=\"https:\/\/fonvirtual.com\/en\/conversational-analytics\/\">Analyze your calls with AI<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_31\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_55  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_41  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">\u00a0Integrated internal communication<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_32\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_56  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_26  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-virtual-llamadas-internas.png\" alt=\"virtual-pbx-internal-calls\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37866\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Internal calls<\/p>\n<p>With call center software you can talk to any team member, no matter where they are in the world, for free and with HD quality.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_57  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_27  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-virtual-chat-corporativo.png\" alt=\"virtual-pbx-corporate-chat\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37867\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Corporate chat<\/p>\n<p>The internal chat integrated into the call center software allows your agents to communicate via instant messaging and share files. In addition, groups and broadcast lists can be created<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_58  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_28  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/centralita-ip-videoconferencia.png\" alt=\"ip-pbx-video-conferencing\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37868\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Video conferencing<\/p>\n<p>You can hold HD internal video conferences between colleagues and add external people without needing to install anything, directly through the browser.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_9 et_pb_with_background et_pb_section_parallax et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_33\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_59  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_cta_4 et_pb_promo  et_pb_text_align_center et_pb_bg_layout_dark et_pb_no_bg\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">All WebRTC innovation in your Call Center<\/h2><\/div>\n\t\t\t\t<div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/fonvirtual.com\/en\/contact\/\">Request a demo<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"herramientas\" class=\"et_pb_section et_pb_section_10 et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_34\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_60  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_42  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">What tools will the supervisor have to manage Fonvirtual software?<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_35\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_61  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_29  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-monitorizacion.png\" alt=\"call-center-software-monitoring\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37869\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_43  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Agent monitoring and productivity analysis<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_divider_1 et_pb_space et_pb_divider_hidden\"><div class=\"et_pb_divider_internal\"><\/div><\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_30  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Desktop, mobile and tablet application<br \/>\nThe supervisor profile will have a simple and intuitive interface that will collect the main variables of the live call center software.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_31  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Listen to calls<br \/>\nDuring agent conversations, the supervisor will have access to listen in on all call center software conversations live.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_32  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Activation and deactivation<br \/>\nCall center software allows the supervisor to log agents on or off depending on needs that arise.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_33  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Alerts and notifications<br \/>\nSend automatic real-time alerts when delays in service, long call queues, or low agent productivity are detected, allowing supervisors to intervene immediately and maintain call center efficiency.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_62  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_34  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-interaccion-agentes.png\" alt=\"call-center-software-interaction-agents\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37870\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_44  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Interaction with agents<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_35  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Direct chat<br \/>\nThey will have an internal chat that will allow them to exchange messages whenever they want with agents. Agents can also ask the supervisor for help via chat. In addition to messages, they can also share files.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_36  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Whispering<\/p>\n<p>During conversations, supervisors can \u00abwhisper\u00bb to agents without the caller hearing. This way, they can provide additional information or clarifications to assist the agent during any call within the contact center application.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_37  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Three-way call participation<br \/>\nThe call center software supervisor can intervene in the conversation, opening communication to all three parties: supervisor, agent and caller. This way, the supervisor can actively participate in the live conversation.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_36\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_63  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_38  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"290\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/satisfaccion-cliente.webp\" alt=\"customer satisfaction icon\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37871\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_45  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Improve customer experience<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_39  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Recording<br \/>\nAll calls received and made in the call center will be recorded, with the supervisor having direct access to them. Adem\u00e1s, se podr\u00e1 comenzar a grabar en mitad de la llamada \u00abbajo demanda\u00bb<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_40  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Real-time call transcription and translation<br \/>\nThe supervisor will receive live transcriptions of conversations held by all agents. Furthermore, if in a different language, the supervisor receives the full translation.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_41  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Type of calls recorded<br \/>\nCriteria can be established to select which calls we want to record: by agent, numbers that call more than X times, important clients&#8230;<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_64  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_42  et_pb_text_align_left  et_pb_blurb_position_top et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software-call-center-estadisticas-1.png\" alt=\"call-center-software-statistics\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37872\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_46  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Key call center KPIs<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_43  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Evaluate all calls in real-time<br \/>\nStatistics provide information on any aspect of call center software calls: missed, answered, abandoned, saturated, by queue, by service, by agent, average wait times, talk times&#8230; All statistics will be available in real-time. Likewise, they are exportable in both Excel and Word<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_44  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Service Level<br \/>\nMeasures the percentage of calls or interactions answered within a given time, allowing identification of whether the call center meets established service standards.\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_45  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Average Handling Time (AHT)<br \/>\nMeasures the time an agent takes to attend and resolve a call or interaction.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_11 et_pb_with_background et_pb_section_parallax et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_37\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_65  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_cta_5 et_pb_promo  et_pb_text_align_center et_pb_bg_layout_dark et_pb_no_bg\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Control and optimize your call center performance<\/h2><\/div>\n\t\t\t\t<div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/fonvirtual.com\/en\/contact\/\">Contact us<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_12 et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_38\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_66  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_47  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">\u00a0Types of call center software<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_39\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_67  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_10\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/call-center-recebir-llamadas.png\" alt=\"call-center-receive-calls\" title=\"call-center-recebir-llamadas\" class=\"wp-image-37873\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_68  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_48  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Inbound call center, customer service<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_49  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">The inbound call center is responsible for receiving and handling interactions from clients and potential clients of one or more companies. This way, with our call center software, agents can efficiently handle WhatsApp messages, chats, calls, and even video conferences directly from their extensions.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_50  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">The distribution of interactions among agents can be intelligently configured with the Cloud ACD and Fonvirtual\u2019s features. Additionally, with AI integration, repetitive tasks can be automated so agents can focus on higher-value actions.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_40\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_69  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_51  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Outbound call center, outbound calls<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_52  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Outbound call centers are responsible for making mass outbound calls, usually for customer acquisition. To make these outbound calls efficiently, software with a predictive dialer is typically used. This dials, tags, and distributes calls among agents according to pre-established criteria.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_53  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">For the distribution and management of mass calls, campaigns can be created in which it is possible to customize schedules, dialer types, voice prompts, automations, and much more. All results from these campaigns are reported in detail for further analysis.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_70  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_11\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/call-center-emitir-llamadas.png\" alt=\"call-center-make-calls\" title=\"call-center-emitir-llamadas\" class=\"wp-image-37874\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_41\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_71  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_image et_pb_image_12\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/call-center-emitir-recibir-llamadas.png\" alt=\"call-center-make-receive-calls\" title=\"call-center-emitir-recibir-llamadas\" class=\"wp-image-37875\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_72  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_54  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Inbound and outbound call center<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_55  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Most often, a company wants to both handle and receive calls, seeking inbound and outbound software. This software efficiently manages not only calls but also WhatsApp messages, chats, and any other type of customer interaction.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_text et_pb_text_56  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Fonvirtual&#8217;s call center software offers communication handling on a single platform, both internal and external, inbound and outbound. In addition to offering a wide range of customizable features, it integrates with the company\u2019s CRM to make communication management as efficient as possible.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_13 et_pb_with_background et_pb_section_parallax et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_42\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_73  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_cta_6 et_pb_promo  et_pb_text_align_center et_pb_bg_layout_dark et_pb_no_bg\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Your usual call center with WebRTC advantages<\/h2><\/div>\n\t\t\t\t<div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/fonvirtual.com\/en\/contact\/\">Want a tailored quote?<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div id=\"herramientas\" class=\"et_pb_section et_pb_section_14 et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_43\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_74  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_57  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Advantages of Fonvirtual call center software<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_44\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_75  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_46  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">Z<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">No Investment<br \/>\nThanks to WebRTC telephony, any device is enough for agents to log in, make, and receive calls, chats, and WhatsApp messages.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_76  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_47  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">Z<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Efficiency<br \/>\nYour call center software will manage calls efficiently thanks to our ACD system, which relies on waiting queues.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_77  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_48  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">Z<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Simplicity<br \/>\nBoth agents and supervisors will have a simple interface with everything they need to manage it intuitively.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_45\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_78  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_49  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">Z<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Innovation<br \/>\nOur call center software combines the knowledge gained from experience with the innovation of modern WebRTC telephony.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_79  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_50  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">Z<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Mobility<br \/>\nAgents can connect to the contact center application from any device and location. Total ubiquity thanks to WebRTC.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_80  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_51  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">Z<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Scalability<br \/>\nOur call center software allows you to adapt the number of agents to your company\u2019s immediate needs, scaling the team as required.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row et_pb_row_46\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_3 et_pb_column_81  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_52  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">Z<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Robustness<br \/>\nWe provide our own infrastructure, ensuring total availability of the call center software. As a backup, calls can be routed to landlines and mobile phones.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_82  et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_53  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">Z<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Experience<br \/>\nYears of experience and the trust of many clients result in a streamlined and optimized service for all our customers.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_3 et_pb_column_83  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_blurb et_pb_blurb_54  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">Z<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Reliability<br \/>\nWebRTC has much lower requirements for data usage and bandwidth than traditional IP voice. It ensures absolute call stability and HD quality.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_15 et_pb_with_background et_pb_section_parallax et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_47\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_84  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_cta_7 et_pb_promo  et_pb_text_align_center et_pb_bg_layout_dark et_pb_no_bg\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">A call center software to work how and where you want<\/h2><\/div>\n\t\t\t\t<div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/fonvirtual.com\/en\/contact\/\">Let us advise you<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_16 et_pb_with_background et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_48\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_85  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_58  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Frequently Asked Questions<br \/>\n&nbsp;<br \/>\nWe solve all your doubts about our call center software<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_0 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">What is call center software?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Do you want to know what call center software is?<\/p>\n<p>Call center software is a business communication system that allows intelligent management of a company\u2019s high call volume. Incoming calls can be handled through a DTMF or IVR, go through a waiting queue, and be intelligently assigned to the right agents thanks to the ACD (Automatic Call Distributor).<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_1 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">What is call center software for?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Call center software is used to organize and optimize customer phone support within a company. Thanks to these tools, calls are automatically distributed among available agents, reducing wait times and improving the user experience.<br \/>\nIt also allows automation of processes, recording of customer interactions, and performance analysis of the team, helping companies improve service quality and increase agent productivity.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_2 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">What features should call center software have?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Good call center software should include several key features that make communication management easier. The most important include:<\/p>\n<p>Automatic Call Distribution (ACD)<\/p>\n<p>IVR or Interactive Voice Response to direct customers to the appropriate department<\/p>\n<p>Call recording for quality control and training<\/p>\n<p>Real-time dashboards and reports<\/p>\n<p>Automatic dialers for outbound campaigns<\/p>\n<p>Integration with CRM and other business tools<\/p>\n<p>These features allow for efficient management of high call volumes and provide a more professional service.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_3 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">How many agents can the call center software have?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Call center software can accommodate as many agents as a company needs. There is no minimum or maximum number\u2014Fonvirtual adapts to the company\u2019s requirements at any given time.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_4 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">What are the technical requirements for call center software?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Thanks to our use of the WebRTC protocol, you don\u2019t need any installations, heavy softphone downloads, or physical PBX hardware. All you need is an updated web browser (like Chrome) and a stable internet connection. You can access the cloud-based call center platform from your computer or mobile app with full mobility and top-quality HD voice.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_5 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">Which browsers are compatible with WebRTC?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Google Chrome, Mozilla Firefox, and the mobile app for Android and iOS.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_6 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">What is ACD in a call center?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">An ACD (Automatic Call Distributor) automatically distributes incoming calls in call center software intelligently, based on pre-defined priorities and agent skills in a skillset. The call is always handled by the most qualified available agent.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_7 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">Why hire call center software for telemarketing?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Specialized software allows for automated mass outbound calling using predictive dialers (Auto Dialer) to filter voicemails, skip busy numbers, and maximize agents\u2019 time. Additionally, applying artificial intelligence (conversational analytics) enables real-time analysis of customer sentiment and automatic tagging of results after each interaction.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_8 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">Can call center software be integrated with a CRM?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Yes, many call center software solutions offer integrations with CRM (Customer Relationship Management) systems. This connection allows customer information to appear automatically when a call comes in.<br \/>\nThanks to this integration, agents can access interaction history, contact details, and customer status, which speeds up service and enables a more personalized experience. Additionally, Fonvirtual\u2019s AI automatically uploads the structured summary, transcription, and call sentiment directly into the CRM record, saving time on manual notes.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_9 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">What is an automated dialer (auto dialer)?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">An automatic dialer is a tool that allows outbound calls to be made automatically. The system calls a list of contacts and connects only answered calls, preventing agents from wasting time on busy or incorrect numbers.<br \/>\nThere are different types of automatic dialers: predictive, progressive, and list-based, each optimized according to call volume and the call center\u2019s strategy. This feature helps increase agent productivity and streamline sales or collection campaigns.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_10 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">How does Artificial Intelligence improve call center software?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Artificial Intelligence completely transforms call center efficiency. Tools such as automatic transcription (Speech-to-Text), simultaneous call translation for international markets, and Virtual Agents that handle FAQs initially, enhance the user experience (CX) and free human agents for high-value, complex tasks.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_11 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">What is THOTAssist?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">THOTAssist is an intelligent assistant that operates within our cloud center. It provides relevant customer and company information in real time, suggests what to say during the conversation, and allows reviewing past interactions without interrupting the call. It doesn\u2019t replace the agent but optimizes their work, maintaining context, history, and accurate data to improve the efficiency and quality of each interaction.<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_toggle et_pb_toggle_12 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h4 class=\"et_pb_toggle_title\">Can I manage WhatsApp messages in the same software as calls?<\/h4>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\">Absolutely. Current Omnichannel Call Center technology allows all inboxes to be unified into a single interface. For example, if a customer contacts you via WhatsApp API, the agent can handle it from the same browser used for calls, avoiding switching between apps or devices.<br \/>\nThe integrated artificial intelligence can pre-filter simple queries, automating recurring responses and freeing agents for more complex interactions. When a query requires human attention, it is transferred to the agent with all historical context intact: message history, previous calls, and customer data are all visible in the same window, enabling a precise and consistent response.<br \/>\nThis reduces handling time, minimizes errors due to missing information, and ensures that every interaction is managed efficiently, without the need for additional manual processes or changes to existing infrastructure.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_17 et_section_regular\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_pb_row_49\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_86  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_code et_pb_code_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_section et_pb_section_18 et_pb_with_background et_section_specialty\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_2 et_pb_column_87    et_pb_css_mix_blend_mode_passthrough\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_59  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">But that&#8217;s not all&#8230; If you want to know more :<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_55  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue002<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Cloud Contact Center\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_56  et_pb_text_align_left  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue60f<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Virtual PBX <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_88   et_pb_specialty_column  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row_inner et_pb_row_inner_0\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_0 et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_text et_pb_text_60  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Not your language ? <\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_row_inner et_pb_row_inner_1\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_1 et-last-child\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_pb_divider_2 et_pb_space et_pb_divider_hidden\"><div class=\"et_pb_divider_internal\"><\/div><\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_57  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><a href=\"https:\/\/fonvirtual.com\/software-call-center\/\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"319\" height=\"215\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/flag-spain.png\" alt=\"flag-spain\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37832\" \/><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Visita Fonvirtual en espa\u00f1ol<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_58  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><a href=\"https:\/\/fonvirtual.com\/fr\/logiciel-call-center\/\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"67\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/france-flag.png\" alt=\"france-flag\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37911\" \/><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Visitez Fonvirtual en fran\u00e7aise<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_blurb et_pb_blurb_59  et_pb_text_align_center  et_pb_blurb_position_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image\"><a href=\"https:\/\/fonvirtual.com\/mx\/call-center-software\/\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"67\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/mexico-flag.png\" alt=\"mexico-flag\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-37912\" \/><\/span><\/a><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\">Entra aqu\u00ed para Fonvirtual M\u00e9xico<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_pb_divider_3 et_pb_space et_pb_divider_hidden\"><div class=\"et_pb_divider_internal\"><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","_et_pb_truncate_post_date":"2026-03-20 08:18:03","_et_pb_gutter_width":"3","search_volume":"0","_yoast_wpseo_estimated-reading-time-minutes":"21","_schema_json":{"@context":"https:\/\/schema.org\/","@type":"Article","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/fonvirtual.com\/en\/call-center-software\/"},"url":"https:\/\/fonvirtual.com\/en\/call-center-software\/","headline":"Call Center Software","datePublished":"2022-02-08T13:15:40+01:00","dateModified":"2026-03-18T16:48:10+01:00","publisher":{"@type":"Organization","@id":"https:\/\/fonvirtual.com\/en\/#organization","name":"Fonvirtual","logo":{"@type":"ImageObject","url":"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/03\/fonvirtual-logo-blanco-sin-fondo_optim-min.png","width":600,"height":60}},"description":"AI-Powered Call Center SoftwareThe best call center software to manage all your communicationsOmnichannel access for your customers, whenever and however they need it Thanks to Fonvirtual\u2019s call center software, your customers can reach you via voice, video, chat, or messages from phone, web, apps, WhatsApp all in one 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