{"id":24798,"date":"2024-06-12T11:25:00","date_gmt":"2024-06-12T09:25:00","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=24798"},"modified":"2026-03-03T09:04:56","modified_gmt":"2026-03-03T08:04:56","slug":"conversational-analytics","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/conversational-analytics\/","title":{"rendered":"Speech Analytics"},"content":{"rendered":"

[et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bboff|desktop\u00bb disabled_on=\u00bboff|off|off\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb background_enable_image=\u00bboff\u00bb background_repeat=\u00bbround\u00bb custom_margin=\u00bb100px||||false|false\u00bb custom_margin_phone=\u00bb130px||||false|false\u00bb custom_margin_last_edited=\u00bboff|desktop\u00bb custom_padding=\u00bb0px||30px||false|false\u00bb custom_padding_phone=\u00bb1px||28px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb-60px|auto||auto||\u00bb custom_padding=\u00bb26px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.24.0″ header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb50px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb30px\u00bb header_font_size_last_edited=\u00bbon|desktop\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Speech Analytics<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.24.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

The intelligence service that analyses your company’s conversations<\/h2>\n

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Conversation analysis…<\/span><\/p>\n

Communications are automatically transcribed, translated, tagged, summarised and analysed using AI, extracting relevant information for your company and generating personalised alerts.<\/p>\n

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…all in real-time…<\/span><\/p>\n

All your company’s conversations, whether by messaging or by phone, incoming or outgoing, internal or external, in any language, are analysed in real-time thanks to Fonvirtual’s Artificial Intelligence.<\/p>\n

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…to make informed decisions
<\/span><\/p>\n

Base business decisions on a Business Intelligence (BI) system, with concrete data generated by our conversational analytics, thereby avoiding reliance on subjective impressions.<\/p>\n

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What is Speech Analytics?<\/span><\/h2>\n

[\/et_pb_text][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.24.0″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb min_height=\u00bb72.2px\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Conversational analytics is an AI<\/strong>-based system that systematically and automatically transcribes in real-time all conversations within your organisation in any language to examine their content, tag them, and extract valuable qualitative information<\/strong> such as the attitude of the speakers, various types of summaries, topics discussed, script compliance, or detection of the intentions that interest us the most.<\/p>\n

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Speech Analytics to understand your organization<\/span><\/h2>\n

 <\/p>\n

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Our AI solutions allow for a thorough examination of every interaction<\/strong>, identifying opportunities, areas for improvement, objections, threats, and anything else of interest with email alerts.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Know Your Customer: Active listening and a deep understanding of the customer’s needs<\/strong>, queries, and concerns open the door to providing exactly what they need.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Evaluate Your Team’s<\/strong> Performance: Analyse the keys to success of some team members and replicate them to improve results. Identify training needs and use real cases to be more specific.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Technological Integration and Flexibility<\/strong>: Compatible with Fonvirtual’s switchboard and call center software as well as other providers, calls only need to transit through us at some point for us to work our magic.<\/p>\n

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Control your external call center with Speech Analytics<\/h2>\n

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Monitor in real-time how many human agents<\/strong> the external call center makes available to your company thanks to voice biometric identification and track the time<\/strong> it takes for a call to be answered by a human agent (HAT, Human Answer Time).<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Enjoy detailed reports and conversation analyses to evaluate the performance of the external call center and ensure compliance with agreed service protocols and levels<\/strong>.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Conversational analytics naturally extract<\/strong> qualitative aspects such as customer satisfaction<\/strong> with the service received, the effectiveness of the provided resolutions, and the agent’s proactivity.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Monitor<\/strong> the call center’s activity in real-time without accessing their systems and configure real-time reports and alerts that you will conveniently receive in your email.<\/p>\n

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Features of Fonvirtual’s Speech Analytics Service<\/h2>\n

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Multilingual and Multichannel Analysis<\/span><\/p>\n

The ability to analyze conversations in any language and through different channels (both written and spoken), providing a comprehensive overview of the situation.<\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/06\/Diseno_sin_titulo__25_-removebg-preview.png\u00bb alt=\u00bbetiqueta\u00bb image_icon_width=\u00bb50%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb custom_padding=\u00bb0px|||||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

With custom tags<\/span><\/p>\n

You define through custom tags the topics or intentions that interest you, allowing you to access the conversations that matter most to you easily and quickly.<\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/llamada-a-tres.webp\u00bb alt=\u00bbllamada-a-tres\u00bb image_icon_width=\u00bb50%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Compatible with your current PBX system<\/span><\/span><\/p>\n

Fonvirtual’s artificial intelligence is compatible with any PBX system and Call Center software. It’s easily implemented without the need for complex developments.<\/p>\n

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Automatic and real-time<\/span><\/p>\n

Access conversation information as it happens because it’s automatically transcribed, translated, summarized, and labeled in real-time.<\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/05\/disponibilidad-multilingue.webp\u00bb alt=\u00bbdisponibilidad-multilingue\u00bb image_icon_width=\u00bb50%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Custom ‘ad hoc’ queries<\/span><\/span><\/span><\/p>\n

Use AI for natural language queries on any specific matter of interest related to a conversation, and get an immediate, precise, and comprehensive response.<\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/06\/Diseno_sin_titulo__28_-removebg-preview.png\u00bb alt=\u00bbcandado\u00bb image_icon_width=\u00bb50%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb custom_padding=\u00bb0px|||||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Safe and confidential<\/span><\/p>\n

Information security is ensured by our systems and by Google and Microsoft Authenticator SSO systems that control access to our control panel.<\/p>\n

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With automatic alerts<\/span><\/span><\/p>\n

Receive email alerts for conversations where opportunities, objections, mentions of competitors, or issues occur to have the information available in real-time.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/06\/Diseno_sin_titulo__27_-removebg-preview.png\u00bb alt=\u00bblupa\u00bb image_icon_width=\u00bb50%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Qualitative and quantitative analysis<\/span><\/span><\/p>\n

Get qualitative analyses such as sentiment analysis, attitudes of the speakers, or prospect qualification to provide comprehensive data-driven feedback.<\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/09\/seguimiento-pedidos-voicebot-mx.webp\u00bb alt=\u00bbseguimiento-pedidos-voicebot\u00bb image_icon_width=\u00bb50%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

GDPR compliance<\/span><\/span><\/span><\/p>\n

Fonvirtual’s AI, managed with proprietary models and teams, ensures full compliance with data protection regulations (GDPR) as the data does not leave Europe.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb168px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb15px||20px||false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb154px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbKnow your customers and your team’s performance.\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbShall we talk?\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb33px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb20″ use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14″ min_height=\u00bb96px\u00bb custom_padding=\u00bb7px|||||\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb min_height=\u00bb399.2px\u00bb custom_padding=\u00bb48px||0px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb68.4px\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb min_height=\u00bb24.8px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Big data for business intelligence<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/05\/analisis-sentimiento-ia-conversacional.jpg\u00bb alt=\u00bban\u00e1lisis-sentimiento-ia-conversacional\u00bb image_icon_width=\u00bb60%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.3″ header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Listen and learn<\/span><\/span><\/p>\n

Tracking, tagging, and analyzing interactions with your customers will enable you to better identify their concerns and interests.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/11\/usabilidad-accesibilidad-web.webp\u00bb alt=\u00bbusabilidad-accesibilidad-web\u00bb image_icon_width=\u00bb60%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.3″ header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Observe and think<\/span><\/span><\/p>\n

The attitude and messages of your customers will allow you to gauge their satisfaction level and find ways to meet their needs.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/centralita-ip-estadisticas.jpg\u00bb alt=\u00bbcentralita-ip-estadisticas\u00bb image_icon_width=\u00bb60%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.3″ header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Draw conclusions<\/span><\/p>\n

Quantitative data alone is not enough. Qualitative data will make the difference in your level of understanding and responsiveness.<\/span><\/p>\n

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Identify threats and opportunities through Speech Analysis<\/span><\/h2>\n

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Increase security<\/span><\/span><\/p>\n

Voice biometric fingerprinting ensures systematic verification of the identity of both the caller and the recipient.<\/span><\/p>\n

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Continuous improvement<\/span><\/span><\/p>\n

Gain deep insights with every interaction, allowing for continuous adjustment to enhance your business’s results and efficiency.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/05\/pnl-ia-conversacional.jpg\u00bb alt=\u00bbpnl-ia-conversacional\u00bb image_icon_width=\u00bb60%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.3″ header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Control your organization<\/span><\/span><\/p>\n

Utilize knowledge based on the analysis of conversation data and assessment of the attitudes of the speakers.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/11\/usabilidad-accesibilidad-web.webp\u00bb alt=\u00bbusabilidad-accesibilidad-web\u00bb image_icon_width=\u00bb60%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Examine interactions<\/span><\/span><\/p>\n

Tracking and examining your company’s conversations will provide you with an additional level of understanding of your organization.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/optimiza-voicebot.webp\u00bb alt=\u00bboptimiza-voicebot\u00bb image_icon_width=\u00bb60%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.24.3″ header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Know your company<\/span><\/span><\/p>\n

The key to your company’s success or failure could be hiding in any corner, and detecting it is crucial for its future.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/supervisor-control.webp\u00bb alt=\u00bbsupervisor-control\u00bb image_icon_width=\u00bb60%\u00bb image_tablet=\u00bb\u00bb image_phone=\u00bb\u00bb image_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Redesign processes<\/span><\/span><\/span><\/p>\n

Utilize AI-generated analyses to enhance critical processes such as marketing campaigns or hiring processes.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ disabled_on=\u00bboff|off|off\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb137px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb15px||20px||false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbDiscover how our artificial intelligence ecosystem integrates with all your channels\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/conversational-ai\/\u00bb button_text=\u00bbDiscover conversational AI\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb33px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb20″ use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14″ header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ disabled_on=\u00bboff|off|off\u00bb admin_label=\u00bbBORRADOR: Funcionalidades IA\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_margin=\u00bb40px|20px|40px|20px|false|false\u00bb custom_padding=\u00bb80px||80px||true|false\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_width_all=\u00bb1px\u00bb border_color_all=\u00bb#eee\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb header_2_text_color=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\u00a0Discover our other AI solutions<\/h2>\n<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4″ use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb2″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbReal-time translation\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/real-time-call-translation\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||fa||900″ image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Translate automatically into another language<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbVirtual Agent\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/virtual-agent\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||fa||900″ image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

24\/7 customer service, with no waiting<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbCall Transcription\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/call-transcription\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb hover_enabled=\u00bb0″ global_colors_info=\u00bb{}\u00bb link_option_url=\u00bbhttps:\/\/fonvirtual.com\/en\/call-transcription\/\u00bb sticky_enabled=\u00bb0″]<\/p>\n

Automatically convert voice to text.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbSecure Phone Payment\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/taking-card-payments-over-phone\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb link_option_url=\u00bbhttps:\/\/fonvirtual.com\/en\/taking-card-payments-over-phone\/\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Secure AI payments compliant with PCI-DSS.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Frequently Asked Questions about Conversational Analytics<\/h2>\n

Everything you need to know about Fonvirtual\u2019s AI-powered Speech Analytics system<\/strong>.
.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_toggle title=\u00bbWhat ROI or concrete benefit does conversational analytics bring to my business?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb hover_enabled=\u00bb0″ border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″]<\/p>\n

The main benefit<\/strong> is to stop \u201cguessing\u201d<\/strong> what happens during calls and start knowing it<\/strong> through data<\/strong>. Thanks to our AI<\/strong>, we structure 100% of conversations<\/strong> (not just 2% randomly, as is often done manually).<\/p>\n

This enables detecting customer service issues<\/strong>, optimizing your agents\u2019 responses<\/strong>, reducing resolution times<\/strong>, and personalizing the experience<\/strong>. Additionally, automatic alerts<\/strong> allow you to react to a poor experience<\/strong> before the customer decides to leave.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbDoes transcription and conversation analysis comply with privacy regulations and GDPR?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Absolutely. All information is processed through our own Artificial Intelligence models<\/strong> hosted on European servers<\/strong> subject to strict security standards<\/strong>.<\/p>\n

Data never leaves Europe<\/strong>, ensuring full compliance with the General Data Protection Regulation (GDPR)<\/strong>. We implement end-to-end encryption<\/strong>, controlled access to recordings<\/strong>, and informed consent protocols<\/strong> fully compliant with current legislation.<\/p>\n

[\/et_pb_toggle][et_pb_code _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0″ locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″] [\/et_pb_code][et_pb_toggle title=\u00bbDoes analytics integrate with my current phone system or CRM?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Yes, our Speech Analytics system<\/strong> can operate fully transparently and integrate with your existing phone system or call center software<\/strong>, regardless of your provider (Ringover, Aircall, etc.<\/strong>) or the CRM you use (Salesforce, HubSpot, Zendesk\u2026<\/strong>).<\/p>\n

Conversation data flows automatically<\/strong> without any manual entry, saving time and ensuring reliable information<\/strong> in your CRM.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat are real-time alerts and how do they help me?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Labels and automatic alerts are commands you configure for AI to act as a 24\/7 supervisor.<\/p>\n

For example, you can set the system to send you an immediate email if the client mentions a competitor<\/strong>, uses aggressive language, or if the call lasts beyond a defined threshold.si le client mentionne un concurrent<\/strong>, utilise un langage agressif, ou si l’appel se prolonge au-del\u00e0 d’un seuil d\u00e9fini.<\/p>\n

These alerts allow the supervisor to intervene in real-time<\/strong> before the customer hangs up or escalates their complaint, proactively improving service quality.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat data can I measure or analyze?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Our conversational analytics<\/strong> allows you to extract a wide range of key data<\/strong>: from quantitative metrics<\/strong> such as call duration<\/strong> and frequency<\/strong>, to qualitative insights<\/strong> like customer sentiment<\/strong> (positive, neutral, negative), most used keywords<\/strong>, contact reasons<\/strong>, resolution rates<\/strong>, and agent performance<\/strong>.<\/p>\n

You can also create custom metrics<\/strong> tailored to your business needs to gain even more precise and actionable insights<\/strong>.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbCan it be integrated with a virtual agent or PBX?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Yes, it\u2019s the ideal complement<\/strong>. It integrates seamlessly with our AI Virtual Agent<\/strong> to analyze its interactions and enhance its learning, as well as with any virtual PBX<\/strong> or call center software<\/strong>. This integration ensures that all information generated during conversations is automatically recorded and analyzed<\/strong>, with no extra effort<\/strong> required on your part.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbHow does it improve customer service?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

It helps by identifying success trends<\/strong> and friction points<\/strong>. By knowing exactly why your customers call<\/strong> and how they feel<\/strong>, you can optimize your agents\u2019 responses<\/strong>, reduce resolution times<\/strong>, and personalize the experience<\/strong>. Additionally, automatic alerts<\/strong> allow you to react to a poor experience<\/strong> before the customer decides to leave.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbFooter\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb saved_tabs=\u00bball\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/wp-content\/uploads\/2025\/03\/fon-virtual-una-tinta-1.png\u00bb title_text=\u00bbfon-virtual-una-tinta (1)\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb width=\u00bb42%\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#333333″ text_orientation=\u00bbjustified\u00bb min_height=\u00bb59px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Turn the potential of your communications into real results<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_divider show_divider=\u00bboff\u00bb disabled_on=\u00bbon|on|on\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb max_height=\u00bb100px\u00bb disabled=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb max_height=\u00bb100px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_button button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbTry it now\u00bb button_alignment=\u00bbright\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bb_initial\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb18px\u00bb button_text_color=\u00bb#FFFFFF\u00bb button_bg_color=\u00bb#F6343F\u00bb button_border_width=\u00bb0px\u00bb button_border_radius=\u00bb36px\u00bb button_font=\u00bb||||||||\u00bb button_icon=\u00bb5||divi||400″ custom_margin=\u00bb0px|||0px|false|false\u00bb custom_padding=\u00bb5px|90px|5px|90px|true|true\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_button][et_pb_code _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ specialty=\u00bbon\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb424.5px\u00bb custom_margin=\u00bb-18px||-60px||false|false\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb||3px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover_enabled=\u00bbon|desktop\u00bb custom_padding__hover=\u00bb||3px|||\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]But that\u2019s not all\u2026 If you want to know more :<\/span>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Virtual PBX \u00a0<\/span><\/a><\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||||false|false\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Call Center Software\u00a0<\/span><\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2″ specialty_columns=\u00bb2″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_row_inner _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||-43px|||\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb-45px||||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb||3px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column_inner saved_specialty_column_type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Not your language ?<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb63px||0px|0px|false|false\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb60px||20px||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb0px||0px|0px|false|false\u00bb border_radii=\u00bbon|4px|4px|4px|4px\u00bb box_shadow_style=\u00bbpreset2″ global_colors_info=\u00bb{}\u00bb custom_margin__hover_enabled=\u00bbon|desktop\u00bb custom_margin__hover=\u00bb63px||0px|0px|false|false\u00bb][et_pb_column_inner saved_specialty_column_type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.24.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/fr\/analytique-conversationnelle\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/flag-800-28_opt.png\u00bb alt=\u00bbagente-de-call-center\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.24.0″ header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Visitez Fonvirtual en Fran\u00e7ais<\/span><\/a><\/p>\n

[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/analitica-conversacional\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/fonvirtual-espana.png\u00bb alt=\u00bbfonvirtual-espana\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.24.0″ header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Visita Fonvirtual en Espa\u00f1ol<\/span><\/a><\/p>\n

[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/mx\/analitica-conversacional\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/descarga-2_opt.png\u00bb alt=\u00bbagente-de-call-center\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.24.0″ header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb||6px|20px|false|false\u00bb custom_padding=\u00bb||13px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Visita Fonvirtual en M\u00e9xico<\/span><\/a><\/p>\n

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