{"id":23568,"date":"2023-06-16T12:14:13","date_gmt":"2023-06-16T10:14:13","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=23568"},"modified":"2026-05-04T16:29:22","modified_gmt":"2026-05-04T14:29:22","slug":"call-transcription","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/call-transcription\/","title":{"rendered":"Real-time call transcription"},"content":{"rendered":"

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Real-time telephone call transcription\u00a0<\/h1>\n

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Record and transcribe every phone conversation from voice to text automatically. Improve service and get accurate summaries with call transcription software.<\/p>\n

 <\/p>\n

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Real-time transcription…<\/span><\/p>\n

Enjoy on your screen what each participant is saying<\/strong> during the conversation as it happens. And, if you want, with simultaneous translation<\/strong><\/a>. No more taking notes or listening to recordings. Everything will appear in the history.<\/span><\/p>\n

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…of all conversations…
<\/span><\/p>\n

Whether they are calls or video calls, internal or external, incoming or outgoing, all your company\u2019s conversations will be available in written form as they happen<\/strong> and accessible from any device, including when you use your mobile phone.<\/span><\/p>\n

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…to manage your company
<\/span><\/p>\n

Thanks to Artificial Intelligence, extract the full value from your conversations: call summaries, automatic tagging, sentiment analysis<\/a>, language detection, gender detection…<\/strong> and everything is also available instantly in your CRM<\/strong>.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb151px\u00bb custom_margin=\u00bb||8px|||\u00bb custom_padding=\u00bb0|0px|14px|0px|false|false\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb2px|auto||auto||\u00bb custom_padding=\u00bb50px|0px|0|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbImprove your processes with call transcription\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbWant to know how?\u00bb title_tablet=\u00bb\u00bb title_phone=\u00bbAumenta la satisfaction de tus customers con la Conversational AI\u00bb title_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|600|||||||\u00bb header_font_size=\u00bb33px\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb10px\u00bb min_height=\u00bb143px\u00bb custom_margin=\u00bb-45px||-15px|||\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#fcfcfc\u00bb custom_padding_tablet=\u00bb50px|0|50px|0″ custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb68.4px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

What is audio-to-text transcription?<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb custom_padding=\u00bb||0px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Audio transcription from voice to text, also known as \u201cspeech to text,\u201d is an automatic system that converts messages<\/strong> contained in audio into natural language text<\/strong>.<\/span><\/p>\n

Advances in Artificial Intelligence<\/strong> and, more specifically, in Natural Language Processing (NLP) and Large Language Models (LLMs) have led to speech recognition systems that enable the automation of converting spoken content into written form with extreme accuracy, giving rise to automatic transcription systems<\/strong> and enabling an endless range of related applications.<\/span><\/p>\n

\n

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Why use call transcription software in your company?<\/h2>\n

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transcribe in real time<\/h3>\n

Prevent your supervisors from wasting time listening to full call recordings, which are often long and repetitive. Instead, allow them to directly access key information through an intelligent text search tool.<\/p>\n

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Compliance and Quality<\/h3>\n

Keep a clear, verifiable written record of every agreement reached during a call: from sales closures to telephone consents. By automatically converting the conversation into text, you don’t depend on interpretations or incomplete manual notes.<\/p>\n

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AI sentiment Analysis<\/h3>\n

We don’t just convert voice to text: AI understands what’s happening in the conversation. It can detect the emotional tone of the customer (whether they are angry, satisfied, or undecided) and mark those key moments within the call.<\/p>\n

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 <\/p>\n

Professional call transcription with cutting-edge technology<\/h2>\n

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Real-time transcription<\/span><\/span><\/p>\n

Real-time transcription allows you to instantly enjoy incredible applications while the conversation is happening<\/strong>: language identification, simultaneous translation, tagging, or sentiment analysis.<\/p>\n

 <\/p>\n

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Conversation context<\/span><\/span><\/p>\n

Fonvirtual\u2019s transcription takes the conversation context into account<\/strong>, which improves its accuracy and helps ensure coherence in the resulting real-time transcription text.<\/p>\n

 <\/p>\n

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Computing capacity<\/span><\/span><\/p>\n

A large proprietary infrastructure gives our solution enormous AI computing capacity<\/strong>, allowing us to meet the most demanding requirements.<\/p>\n

 <\/p>\n

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Speaker-by-speaker transcription
<\/span><\/p>\n

Additionally, our systems independently transcribe different audio channels<\/strong>, allowing each side\u2019s transcription to be processed, translated, summarized, and interpreted separately.<\/p>\n

 <\/p>\n

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Multilingual transcription<\/span><\/p>\n

Fonvirtual is capable of transcribing in a wide range of languages<\/strong> and performing simultaneous translation<\/strong><\/a>, meaning it can automatically transcribe into a selected language different from the one being spoken.<\/p>\n

 <\/p>\n

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Insight extraction<\/span><\/span><\/p>\n

Transcription is the first step for Conversational AI<\/b><\/a> to analyze your calls. The system can automatically categorize reasons for contact, detect market trends, and measure customer sentiment.<\/p>\n

 <\/p>\n

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Features of our software for transcribing phone calls<\/h2>\n

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Simultaneous, real-time call transcription<\/span><\/h3>\n

Watch the conversation as it happens and convert speech into text in real time<\/strong>, allowing the agent to always see what the customer is saying in front of them, without missing any detail.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/03\/software.webp\u00bb alt=\u00bbsoftware profesional – Fonvirtual\u00bb title_text=\u00bbsoftware\u00bb disabled_on=\u00bbon|off|off\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb width=\u00bb35%\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb68.4px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/05\/transcripcion-tiempo-real.webp\u00bb alt=\u00bbcall transcription
\n\u00bb title_text=\u00bbtranscripcion tiempo real\u00bb disabled_on=\u00bbon|off|off\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb width=\u00bb75%\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb min_height=\u00bb75px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

AI-powered post-call automatic summaries<\/h3>\n

As soon as the call ends, the system automatically generates and sends to the CRM a clear and structured summary<\/strong> with the most important points of the conversation.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb68.4px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb min_height=\u00bb90px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Multilingual support and translation<\/h3>\n

Tool trained to understand Spanish, Catalan, English, etc. The system transcribes and, when needed, provides real-time simultaneous translation<\/strong> (linking here to your real-time call translation page).<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/04\/traduccion-en-tiempo-real.webp\u00bb alt=\u00bbtranslation simultaneous in real time – Fonvirtual\u00bb title_text=\u00bbtraduccion in real time\u00bb disabled_on=\u00bbon|on|off\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb width=\u00bb56%\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Semantic mastery and advanced transcription strategy<\/h2>\n

For leading companies, transcription is not just text; it is the foundation of a high-performance Topic Cluster<\/strong> that connects the customer\u2019s voice with the brand\u2019s semantic authority.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb border_radii=\u00bbon|15px|15px|15px|15px\u00bb border_width_all=\u00bb1px\u00bb border_color_all=\u00bb#F4444D\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbSemantics and LSI\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb51px\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_font_size=\u00bb19px\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

We optimize the semantic field through the integration of key concepts such as Deep Learning, Natural Language Processing (NLP), and LLM engines<\/strong>.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbCorporate compliance\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb51px\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_font_size=\u00bb19px\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

100% solution compliant with GDPR \/ RGPD<\/strong>, ensuring that every piece of data converted from voice to text is traceable, secure, and immutable.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbConversational Intelligence\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb51px\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_font_size=\u00bb19px\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

We unify transcription with our Conversational AI<\/strong><\/a> to detect market trends and provide simultaneous translation<\/strong><\/a> in real time.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb197px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb15px||20px||false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb154px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbDiscover what automatic call transcription can bring to your business\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbShall we schedule a demo?\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb33px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb20″ use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14″ header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb min_height=\u00bb588px\u00bb custom_padding=\u00bb3px||0px|||\u00bb custom_padding_tablet=\u00bb50px|0|50px|0″ custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Advantages of recording and converting voice to text<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Call transcription is gaining ground across different professional sectors, but many companies are focusing on applying call transcription for human resources, sales, customer service, and marketing teams.<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0″ global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbInstant access to crucial information\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||fa||900″ image_icon_width=\u00bb50px\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb hover_enabled=\u00bb0″ image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb custom_margin=\u00bb|-15px||-15px|false|true\u00bb custom_padding=\u00bb|27px||0px|false|false\u00bb sticky_enabled=\u00bb0″ content_last_edited=\u00bbon|phone\u00bb content_phone=\u00bb<\/p>\n

Thanks to automatic call tagging<\/strong>, you won\u2019t need to replay entire calls to find important data because it will be visible at a glance. Additionally, you can define tags\u00a0<\/p>\n

 <\/p>\n

\u00bb content_tablet=\u00bb<\/p>\n

Thanks to automatic call tagging<\/strong>, you won\u2019t need to replay entire calls to find important data because it will be visible at a glance. Additionally, you can define tags tailored to your business.<\/p>\n

 <\/p>\n

\u00ab]<\/p>\n

Thanks to automatic call tagging<\/strong>, you won\u2019t need to replay entire calls to find important data because it will be visible at a glance. Additionally, you can define tags tailored to your business.<\/p>\n

 <\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbTrain your team \u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||fa||900″ image_icon_width=\u00bb50px\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb custom_margin=\u00bb0px|-15px|0px|-15px|false|true\u00bb custom_padding=\u00bb|27px||0px|false|false\u00bb content_last_edited=\u00bbon|phone\u00bb content_phone=\u00bb<\/p>\n

Transcription enables analysis of sales conversations, objection handling, and customer relationship management. High-performing agents\u2019 call transcripts can also serve as models.<\/p>\n

 <\/p>\n

\u00bb hover_enabled=\u00bb0″ sticky_enabled=\u00bb0″ content_tablet=\u00bb<\/p>\n

Transcription enables the analysis of sales conversations, handling of objections, and management of customer relationships. If an agent stands out for their performance, their call transcriptions can serve as a model<\/strong>.\u00a0<\/p>\n

\u00ab]<\/p>\n

Transcription enables the analysis of sales conversations, handling of objections, and management of customer relationships. If an agent stands out for their performance, their call transcriptions can serve as a model<\/strong>.<\/p>\n

 <\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbFind the call you need\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb50px\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Call summaries<\/strong> help you identify the call you\u2019re looking for at a glance. Tags<\/strong>, indicating when a specific topic was discussed, show you exactly which part of the conversation to review.<\/p>\n

 <\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbReal-time translation\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||fa||900″ image_icon_width=\u00bb50px\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb hover_enabled=\u00bb0″ image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″]<\/p>\n

If you manage global teams, translating call transcriptions into multiple languages<\/strong> allows you to easily access the content of all calls without worrying about language barriers.\u00a0<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb type=\u00bb1_3″][et_pb_blurb title=\u00bbTranscribe your voice messages or voicemail boxes\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbl||divi||400″ image_icon_width=\u00bb50px\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb custom_margin=\u00bb|-15px||-15px|false|true\u00bb custom_padding=\u00bb|27px||0px|false|false\u00bb]<\/p>\n

Missed a call? Receive a notification with the transcribed voice message<\/strong> or voicemail directly by email. You\u2019ll save time and be able to read your messages even during a meeting.<\/span><\/p>\n

 <\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbEfficiently analyze conversations\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||fa||900″ image_icon_width=\u00bb50px\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Metrics such as keywords used, speaking time vs. listening time ratio, word repetition rate, topics discussed, and other elements that allow you to measure efficient communication parameters<\/strong>.<\/p>\n

 <\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

 <\/p>\n

Designed to empower every department<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb||100px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Customer service<\/span><\/h3>\n

The system automatically analyzes call transcriptions<\/strong> to evaluate operator performance without the need to review audio recordings one by one. It can scan large volumes of conversations in seconds<\/strong> and detect alert keywords such as \u201cunsubscribe,\u201d \u201ccomplaint,\u201d \u201cclaim,\u201d or any other risk indicators you define.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Sales and Telemarketing<\/h3>\n

The system automatically evaluates operator performance by analyzing call transcriptions in seconds<\/strong>. Instead of reviewing full recordings, it can scan the text and detect alert keywords<\/strong> such as \u201cunsubscribe,\u201d \u201ccomplaint,\u201d \u201cclaim,\u201d or any other critical signals defined by the company.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Legal and Compliance<\/h3>\n

Have peace of mind with a fully traceable and easily auditable textual record<\/strong> of all conversations. Every call is documented in an accurate way<\/strong>, allowing you to demonstrate what was said, when it was said, and in what context<\/strong>.<\/p>\n

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Real-time call transcription that integrates with your tools<\/h2>\n

Optimize your workflow by automatically syncing each audio-to-text transcription<\/strong> with the tools you already use.<\/p>\n

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custom_margin=\u00bb||||false|false\u00bb max_width=\u00bb75%\u00bb align=\u00bbcenter\u00bb hover_enabled=\u00bb0″ sticky_enabled=\u00bb0″][\/et_pb_image][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][\/et_pb_column][et_pb_column type=\u00bb1_6″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/03\/Salesforce.webp\u00bb alt=\u00bbSalesforce\u00bb title_text=\u00bbSalesforce\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/crm-cti-integration\/salesforce\/\u00bb url_new_window=\u00bbon\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb width=\u00bb68%\u00bb module_alignment=\u00bbleft\u00bb global_colors_info=\u00bb{}\u00bb custom_margin=\u00bb||||false|false\u00bb 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_builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb40px||40px||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.21.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_divider color=\u00bb#FFFFFF\u00bb divider_weight=\u00bb100px\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb min_height=\u00bb100px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||3px||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Understand every conversation in seconds<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Need to find a specific moment in a negotiation? Our platform\u2019s automatic transcription system<\/strong> automatically tags the key topics<\/strong> of each conversation, allowing you to understand at a glance<\/strong> what was discussed and instantly retrieve information, without needing to review hours of audio.<\/p>\n

Ideal for audits and retrieving critical customer information.<\/p>\n

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Boost your sales with real-time automatic transcription of video calls<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Transcription of video conferences and sales calls allows you to have all data<\/strong> from every conversation<\/strong> with all prospects or customers<\/strong> in the company\u2019s CRM. You will have all relevant information gathered during customer interactions without missing any detail.<\/p>\n

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Conversation analysis:<\/strong> audio-to-text transcription allows sales representatives to review their dialogues with customers and prospects to discover and retrieve information about the interlocutor\u2019s needs and expectations, adjust their pitch, and explore new sales strategies.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Training and development:<\/strong> as a sales leader or manager, call transcription can enrich your coaching and listening tools for training and development. It allows you to identify growth opportunities for your employees and help them reach their full potential.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Documentation and storage:<\/strong> automatic transcription is also an excellent way to maintain a written record of all interactions with customers and prospects, ensuring that you don\u2019t forget anything crucial for retaining a customer or closing a sale.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Protect your company with call transcription<\/h2>\n

Automatic tagging and AI transcription not only optimize customer service, but are also essential corporate cybersecurity tools<\/strong>.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbFraudulent interaction detection (Vishing)\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_font_size=\u00bb19px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

The transcription engine scans the call content in real time. Through alert tags (risk tags)<\/strong>, the system detects anomalous patterns or keywords associated with social engineering or identity impersonation attempts (phone phishing or vishing).<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbAudit and Data Protection (DLP)\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_font_size=\u00bb19px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Converting voice to text enables the application of Data Loss Prevention (DLP) policies. Automation facilitates auditing and the identification of leaks or mishandling of sensitive information (PII)<\/strong>, ensuring compliance with strict corporate security regulations.<\/p>\n

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Call summaries: from voice to actionable data with AI<\/h2>\n

Call transcription is only the first step. The real value lies in automatic call summaries<\/strong>, capable of extracting the key points of each conversation in seconds.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbIntelligent Summarization\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_font_size=\u00bb19px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Our AI doesn\u2019t just transcribe; it interprets. It generates structured call summaries<\/strong> with agreements, objections, and pending tasks, saving supervisors and sales teams hours of listening time.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbCRM Synchronization\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||fa||900″ icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3″ header_font_size=\u00bb19px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Each call summary<\/strong> is automatically sent to the customer\u2019s record in your CRM (HubSpot, Salesforce, Zoho…), allowing the entire company to have immediate context on the status of each account.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb137px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb15px||20px||false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbDiscover how our Artificial Intelligence ecosystem integrates across all your channels\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/conversational-ai\/\u00bb button_text=\u00bbDiscover Conversational AI\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb33px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb20″ use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14″ header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ disabled_on=\u00bboff|off|off\u00bb admin_label=\u00bbBORRADOR: Funcionalidades IA\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_margin=\u00bb40px|20px|40px|20px|false|false\u00bb custom_padding=\u00bb80px||80px||true|false\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_width_all=\u00bb1px\u00bb border_color_all=\u00bb#eee\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb header_2_text_color=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\u00a0Discover our other AI solutions<\/h2>\n<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4″ use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb2″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbReal-time translation\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/real-time-call-translation\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||fa||900″ image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Automatically translate into another language<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbConversational Analytics\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/conversational-analytics\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||fa||400″ image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Transform your calls into actionable data.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbVirtual Agent\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/virtual-agent\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||fa||900″ image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

24\/7 customer service, with no waiting<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbSecure Phone Payment\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/taking-card-payments-over-phone\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb link_option_url=\u00bbhttps:\/\/fonvirtual.com\/en\/taking-card-payments-over-phone\/\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Secure AI payments compliant with PCI-DSS.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ disabled_on=\u00bboff|off|off\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Frequently asked questions about recording and transcribing phone calls<\/h2>\n

Everything you need to know about automatic call transcription with Fonvirtual<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_toggle title=\u00bbHow accurate is the transcription?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Transcription is highly accurate thanks to our speech recognition and natural language processing system. It recognizes accents, jargon, and technical terms, although accuracy may depend on call quality and on how well the system has been trained with your company\u2019s own vocabulary.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbCan it be saved or analyzed after the call?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Yes. All transcriptions can be securely stored to generate reports, perform quality analysis, train virtual agents, and maintain a complete record of customer interactions.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat languages does real-time transcription support?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Fonvirtual supports all or almost all languages, including Spanish, English, French, German, and even Chinese. Additionally, it recognizes different accents to ensure transcription is as accurate as possible in multilingual environments.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbCan information within transcriptions be searched or filtered?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Yes. You can search for keywords, topics, or customer names within any transcription, which makes it easier to analyze trends, detect recurring issues, and gain insights without having to manually review each call.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbDo transcriptions integrate with our CRM (Zendesk, Salesforce, Zoho…)?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Absolutely. The main advantage of B2B call transcription is that, once the conversation is finished, the full text (and the AI-generated summary) is automatically attached as a note in the customer record within your CRM. No more manual notes.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbDoes transcription work in real time during group calls or conferences?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Yes. Fonvirtual technology can transcribe calls with multiple participants, distinguishing between speakers and maintaining content clarity, ideal for meetings, conferences, or calls with more than one client.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbIs transcription done in real time or when hanging up?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Both options. You can see how voice is transformed into text\u00a0<\/span>tiempo real<\/strong>\u00a0on the agent’s screen (ideal for call centers or simultaneous translation), or you can configure the platform to generate an automatic AI summary as soon as you hang up the call.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat is the difference between recording calls and transcribing calls?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Conventional recording forces you to store hours of heavy audio and listen to it minute by minute for supervision. By <\/span>automatically converting calls to text<\/strong> (transcription), you get an indexed document where you can use the search tool (CTRL+F) to find the exact 10 seconds where the customer says \u00abbuy\u00bb or \u00abcomplaint\u00bb, saving thousands of hours of supervision for the call center.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbFooter\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb saved_tabs=\u00bball\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/04\/fon-virtual-una-tinta-1.png\u00bb title_text=\u00bbfon-virtual-una-tinta (1)\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb width=\u00bb42%\u00bb hover_enabled=\u00bb0″ global_colors_info=\u00bb{}\u00bb max_width_last_edited=\u00bbon|tablet\u00bb max_width_tablet=\u00bb32%\u00bb sticky_enabled=\u00bb0″ max_width_phone=\u00bb32%\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.27.6″ _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#333333″ text_orientation=\u00bbjustified\u00bb min_height=\u00bb59px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Connect your customers\u2019 voice directly with your digital strategy.<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_divider show_divider=\u00bboff\u00bb disabled_on=\u00bbon|on|off\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb max_height=\u00bb100px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb max_height=\u00bb100px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_button button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbContact us now\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.6″ _module_preset=\u00bb_initial\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb18px\u00bb button_text_color=\u00bb#FFFFFF\u00bb button_bg_color=\u00bb#F6343F\u00bb button_border_width=\u00bb0px\u00bb button_border_radius=\u00bb36px\u00bb button_font=\u00bb||||||||\u00bb button_icon=\u00bb5||divi||400″ custom_margin=\u00bb0px|||0px|false|false\u00bb custom_padding=\u00bb5px|90px|5px|90px|true|true\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_button][et_pb_code _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_code][et_pb_code _builder_version=\u00bb4.27.5″ _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb] [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ specialty=\u00bbon\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb custom_margin=\u00bb||-60px||false|false\u00bb custom_margin_last_edited=\u00bboff|desktop\u00bb custom_padding=\u00bb7px||3px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover_enabled=\u00bbon|desktop\u00bb custom_padding__hover=\u00bb7px||3px|||\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb30px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb]But that’s not all… If you want to know more :<\/span>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||||false|false\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Virtual PBX\u00a0<\/span><\/a><\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||||false|false\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Call Center Software\u00a0<\/span><\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2″ specialty_columns=\u00bb2″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_row_inner _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||-43px|||\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb-45px||||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb||3px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column_inner saved_specialty_column_type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Not your language ? <\/span><\/p>\n

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Visita Fonvirtual en espa\u00f1ol<\/span><\/a><\/p>\n

[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/fr\/transcription-des-appels\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/10\/france-flag.webp\u00bb alt=\u00bbfrance flag\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.27.2″ header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Visitez Fonvirtual en fran\u00e7ais<\/span><\/a><\/p>\n

[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/mx\/transcripcion-llamadas\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/10\/mexico-flag.webp\u00bb alt=\u00bbmexico flag\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.27.2″ header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb||6px|20px|false|false\u00bb custom_padding=\u00bb||15px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Entra aqu\u00ed para Fonvirtual M\u00e9xico<\/span><\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Real-time telephone call transcription\u00a0Record and transcribe every phone conversation from voice to text automatically. Improve service and get accurate summaries with call transcription software.   Real-time transcription… Enjoy on your screen what each participant is saying during the conversation as it happens. And, if you want, with simultaneous translation. No more taking notes or listening […]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-23568","page","type-page","status-publish","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"_wp_page_template":"default","_wpgce_event_tracking_active":null,"_wpgce_event_tracking_code":null,"_wpgce_event_tracking_jquery_code":null,"_wpe_gce_active":null,"_wpe_gce_code":null,"_experiments_wp_code":null,"_wpgce_event_tracking_css_id":null,"_wpgce_event_tracking_css_class":null,"_yoast_wpseo_opengraph-title":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_google-plus-title":null,"_yoast_wpseo_google-plus-description":null,"_yoast_wpseo_google-plus-image":null,"_wpgce_event_tracking_label":null,"_wpgce_event_tracking_action":null,"_wpgce_event_tracking_category":null,"_experiments_wp_active":null,"_oembed_416f6f269dd139bf4a841b01047e0919":null,"hreflang-es_es":null,"hreflang-en_gb":null,"_et_pb_predefined_layout":null,"_et_pb_layout_applicability":null,"notification_id":null,"dismissable":null,"location":null,"version":null,"viewed":null,"expiration":null,"plans":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_et_post_bg_color":null,"_et_post_bg_layout":null,"_et_pb_show_title":null,"_yoast_wpseo_primary_category":null,"_yoast_wpseo_opengraph-image-id":null,"_wp_attachment_backup_sizes":null,"_xmlsf_exclude":null,"_yoast_wpseo_canonical":null,"_et_pb_module_type":null,"_schema_categories":null,"_schema_type":null,"_schema_article_type":null,"_schema_post_types":null,"_schema_post_meta_box_enabled":null,"_schema_post_meta_box_title":null,"_schema_post_meta_box":null,"_schema_video_object_type":null,"_schema_audio_object_type":null,"_et_autogenerated_title":null,"_et_default":null,"_et_enabled":null,"_et_header_layout_id":null,"_et_header_layout_enabled":null,"_et_body_layout_id":null,"_et_body_layout_enabled":null,"_et_footer_layout_id":null,"_et_footer_layout_enabled":null,"_imagify_optimization_level":null,"_imagify_status":null,"_imagify_data":null,"_rocket_exclude_lazyload":null,"_rocket_exclude_lazyload_iframes":null,"_rocket_exclude_minify_css":null,"_rocket_exclude_minify_js":null,"_rocket_exclude_cdn":null,"_rocket_exclude_defer_all_js":null,"_rocket_exclude_delay_js":null,"_sc_disable_sc":null,"_sc_disable_admin":null,"_sc_editor":null,"_sc_allowed_devices":null,"yarpp_meta":null,"_rocket_exclude_remove_unused_css":null,"_oembed_79f80bd7168b3189efa370edf193fbe6":null,"_et_pb_row_layout":null,"_et_use_on":null,"_et_pb_light_text_color":null,"_et_template":null,"_oembed_3106f03df1b49016f7fdca1c3ec6ce18":null,"_oembed_7477bcd2452b8f09f89fc3ecfc2f7346":null,"_megamenu":null,"perfmatters_exclude_minify_js":null,"perfmatters_exclude_lazy_loading":null,"_yoast_wpseo_twitter-title":null,"_yoast_wpseo_twitter-description":null,"_yoast_wpseo_twitter-image":null,"hreflang-fr":null,"hreflang-es_ar":null,"hreflang-fr_be":null,"hreflang-es_mx":null,"hreflang-en":null,"hreflang-fr_fr":null,"_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_edit_last":"24","_et_pb_page_layout":"et_right_sidebar","_et_pb_use_builder":"on","_et_pb_old_content":"","_yoast_wpseo_focuskw":"Call transcription","_yoast_wpseo_title":"Live transcription, translation, and call summarization","_yoast_wpseo_metadesc":"The audio from your calls and voice messages can be transcribed and translated into another language. Enjoy summaries in your call history.","_yoast_wpseo_linkdex":"77","_edit_lock":"1762849809:24","_yoast_wpseo_focuskw_text_input":null,"_et_pb_built_for_post_type":"page","_et_pb_post_hide_nav":"default","_et_pb_side_nav":"off","_et_pb_enable_shortcode_tracking":"","_et_pb_custom_css":"","_et_builder_version":"VB|Divi|4.27.6","_yoast_wpseo_content_score":"90","_et_pb_ab_stats_refresh_interval":null,"_thumbnail_id":"0","_wp_old_date":null,"_et_pb_show_page_creation":"off","_et_pb_ab_subjects":"","_et_pb_ab_current_shortcode":"[et_pb_split_track id=\"23568\" \/]","_wp_old_slug":null,"_schema_ref":"12661","_et_pb_first_image":"","_et_pb_truncate_post":"

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Real-time telephone call transcription\u00a0<\/div>\n\t\t\t<\/div>
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Record and transcribe every phone conversation from voice to text automatically. Improve service and get accurate summaries with call transcription software.
\n <\/p><\/div>\n\t\t\t<\/div>
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"\"<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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}<\/span><\/span><\/div>\n\t\t\t\t\t
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Real-time transcription…
\nEnjoy on your screen what each participant is saying during the conversation as it happens. And, if you want, with simultaneous translation. No more taking notes or listening to recordings. Everything will appear in the history.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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\uf086<\/span><\/span><\/div>\n\t\t\t\t\t
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…of all conversations…
\nWhether they are calls or video calls, internal or external, incoming or outgoing, all your company\u2019s conversations will be available in written form as they happen and accessible from any device, including when you use your mobile phone.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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…to manage your company
\nThanks to Artificial Intelligence, extract the full value from your conversations: call summaries, automatic tagging, sentiment analysis, language detection, gender detection… and everything is also available instantly in your CRM.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Improve your processes with call transcription<\/h2><\/div>\n\t\t\t\t
Want to know how?<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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What is audio-to-text transcription?<\/div>\n\t\t\t<\/div>
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Audio transcription from voice to text, also known as \u201cspeech to text,\u201d is an automatic system that converts messages contained in audio into natural language text.
\nAdvances in Artificial Intelligence and, more specifically, in Natural Language Processing (NLP) and Large Language Models (LLMs) have led to speech recognition systems that enable the automation of converting spoken content into written form with extreme accuracy, giving rise to automatic transcription systems and enabling an endless range of related applications.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Why use call transcription software in your company?<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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transcribe in real time
\nPrevent your supervisors from wasting time listening to full call recordings, which are often long and repetitive. Instead, allow them to directly access key information through an intelligent text search tool.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Compliance and Quality
\nKeep a clear, verifiable written record of every agreement reached during a call: from sales closures to telephone consents. By automatically converting the conversation into text, you don’t depend on interpretations or incomplete manual notes.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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AI sentiment Analysis
\nWe don’t just convert voice to text: AI understands what’s happening in the conversation. It can detect the emotional tone of the customer (whether they are angry, satisfied, or undecided) and mark those key moments within the call.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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\nProfessional call transcription with cutting-edge technology<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Real-time transcription
\nReal-time transcription allows you to instantly enjoy incredible applications while the conversation is happening: language identification, simultaneous translation, tagging, or sentiment analysis.
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Conversation context
\nFonvirtual\u2019s transcription takes the conversation context into account, which improves its accuracy and helps ensure coherence in the resulting real-time transcription text.
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Computing capacity
\nA large proprietary infrastructure gives our solution enormous AI computing capacity, allowing us to meet the most demanding requirements.
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Speaker-by-speaker transcription
\nAdditionally, our systems independently transcribe different audio channels, allowing each side\u2019s transcription to be processed, translated, summarized, and interpreted separately.
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Multilingual transcription
\nFonvirtual is capable of transcribing in a wide range of languages and performing simultaneous translation, meaning it can automatically transcribe into a selected language different from the one being spoken.
\n <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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\uf573<\/span><\/span><\/div>\n\t\t\t\t\t
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Insight extraction
\nTranscription is the first step for Conversational AI to analyze your calls. The system can automatically categorize reasons for contact, detect market trends, and measure customer sentiment.
\n <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Features of our software for transcribing phone calls<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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<\/div><\/div>
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Simultaneous, real-time call transcription
\nWatch the conversation as it happens and convert speech into text in real time, allowing the agent to always see what the customer is saying in front of them, without missing any detail.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"software<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"call<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>
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<\/div><\/div>
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AI-powered post-call automatic summaries
\nAs soon as the call ends, the system automatically generates and sends to the CRM a clear and structured summary with the most important points of the conversation.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Multilingual support and translation
\nTool trained to understand Spanish, Catalan, English, etc. The system transcribes and, when needed, provides real-time simultaneous translation (linking here to your real-time call translation page).<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"translation<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Semantic mastery and advanced transcription strategy
\nFor leading companies, transcription is not just text; it is the foundation of a high-performance Topic Cluster that connects the customer\u2019s voice with the brand\u2019s semantic authority.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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\ue00e<\/span><\/span><\/div>\n\t\t\t\t\t
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Semantics and LSI<\/span><\/h3>\n\t\t\t\t\t\t
We optimize the semantic field through the integration of key concepts such as Deep Learning, Natural Language Processing (NLP), and LLM engines.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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\ue012<\/span><\/span><\/div>\n\t\t\t\t\t
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Corporate compliance<\/span><\/h3>\n\t\t\t\t\t\t
100% solution compliant with GDPR \/ RGPD, ensuring that every piece of data converted from voice to text is traceable, secure, and immutable.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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\ue06d<\/span><\/span><\/div>\n\t\t\t\t\t
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Conversational Intelligence<\/span><\/h3>\n\t\t\t\t\t\t
We unify transcription with our Conversational AI to detect market trends and provide simultaneous translation in real time.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Discover what automatic call transcription can bring to your business<\/h2><\/div>\n\t\t\t\t
Shall we schedule a demo?<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Advantages of recording and converting voice to text<\/div>\n\t\t\t<\/div>
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Call transcription is gaining ground across different professional sectors, but many companies are focusing on applying call transcription for human resources, sales, customer service, and marketing teams.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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\uf78c<\/span><\/span><\/div>\n\t\t\t\t\t
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Instant access to crucial information<\/span><\/h3>\n\t\t\t\t\t\t
Thanks to automatic call tagging, you won\u2019t need to replay entire calls to find important data because it will be visible at a glance. Additionally, you can define tags tailored to your business.
\n <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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\uf0c0<\/span><\/span><\/div>\n\t\t\t\t\t
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Train your team <\/span><\/h3>\n\t\t\t\t\t\t
Transcription enables the analysis of sales conversations, handling of objections, and management of customer relationships. If an agent stands out for their performance, their call transcriptions can serve as a model.
\n <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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\ue091<\/span><\/span><\/div>\n\t\t\t\t\t
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Find the call you need<\/span><\/h3>\n\t\t\t\t\t\t
Call summaries help you identify the call you\u2019re looking for at a glance. Tags, indicating when a specific topic was discussed, show you exactly which part of the conversation to review.
\n <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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\uf1ab<\/span><\/span><\/div>\n\t\t\t\t\t
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Real-time translation<\/span><\/h3>\n\t\t\t\t\t\t
If you manage global teams, translating call transcriptions into multiple languages allows you to easily access the content of all calls without worrying about language barriers.\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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l<\/span><\/span><\/div>\n\t\t\t\t\t
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Transcribe your voice messages or voicemail boxes<\/span><\/h3>\n\t\t\t\t\t\t
Missed a call? Receive a notification with the transcribed voice message or voicemail directly by email. You\u2019ll save time and be able to read your messages even during a meeting.
\n <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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\uf201<\/span><\/span><\/div>\n\t\t\t\t\t
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Efficiently analyze conversations<\/span><\/h3>\n\t\t\t\t\t\t
Metrics such as keywords used, speaking time vs. listening time ratio, word repetition rate, topics discussed, and other elements that allow you to measure efficient communication parameters.
\n <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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\nDesigned to empower every department<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Customer service
\nThe system automatically analyzes call transcriptions to evaluate operator performance without the need to review audio recordings one by one. It can scan large volumes of conversations in seconds and detect alert keywords such as \u201cunsubscribe,\u201d \u201ccomplaint,\u201d \u201cclaim,\u201d or any other risk indicators you define.<\/div>\n\t\t\t<\/div>
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Sales and Telemarketing
\nThe system automatically evaluates operator performance by analyzing call transcriptions in seconds. Instead of reviewing full recordings, it can scan the text and detect alert keywords such as \u201cunsubscribe,\u201d \u201ccomplaint,\u201d \u201cclaim,\u201d or any other critical signals defined by the company.<\/div>\n\t\t\t<\/div>
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Legal and Compliance
\nHave peace of mind with a fully traceable and easily auditable textual record of all conversations. Every call is documented in an accurate way, allowing you to demonstrate what was said, when it was said, and in what context.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"\"<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Trust audio-to-text call transcription to improve sales, customer service, and marketing.<\/h2><\/div>\n\t\t\t\t
We want to help you!<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Real-time call transcription that integrates with your tools
\nOptimize your workflow by automatically syncing each audio-to-text transcription with the tools you already use.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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<\/div><\/div>
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"hubspot\"<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"Zoho\"<\/span><\/a>\n\t\t\t<\/div>
<\/div><\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"Salesforce\"<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>
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<\/div><\/div>
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"zendesk\"<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>
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<\/div><\/div>
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"Microsoft-Dynamics\"<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>
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<\/div><\/div>
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"freshdesk\"<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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<\/div><\/div>
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Understand every conversation in seconds<\/div>\n\t\t\t<\/div>
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Need to find a specific moment in a negotiation? Our platform\u2019s automatic transcription system automatically tags the key topics of each conversation, allowing you to understand at a glance what was discussed and instantly retrieve information, without needing to review hours of audio.
\nIdeal for audits and retrieving critical customer information.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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Boost your sales with real-time automatic transcription of video calls<\/div>\n\t\t\t<\/div>
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Transcription of video conferences and sales calls allows you to have all data from every conversation with all prospects or customers in the company\u2019s CRM. You will have all relevant information gathered during customer interactions without missing any detail.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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<\/div><\/div>
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"transcripcion-calls\"<\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>
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R<\/span><\/span><\/div>\n\t\t\t\t\t
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Conversation analysis: audio-to-text transcription allows sales representatives to review their dialogues with customers and prospects to discover and retrieve information about the interlocutor\u2019s needs and expectations, adjust their pitch, and explore new sales strategies.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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R<\/span><\/span><\/div>\n\t\t\t\t\t
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Training and development: as a sales leader or manager, call transcription can enrich your coaching and listening tools for training and development. It allows you to identify growth opportunities for your employees and help them reach their full potential.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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Documentation and storage: automatic transcription is also an excellent way to maintain a written record of all interactions with customers and prospects, ensuring that you don\u2019t forget anything crucial for retaining a customer or closing a sale.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Protect your company with call transcription
\nAutomatic tagging and AI transcription not only optimize customer service, but are also essential corporate cybersecurity tools.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Fraudulent interaction detection (Vishing)<\/span><\/h3>\n\t\t\t\t\t\t
The transcription engine scans the call content in real time. Through alert tags (risk tags), the system detects anomalous patterns or keywords associated with social engineering or identity impersonation attempts (phone phishing or vishing).<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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Audit and Data Protection (DLP)<\/span><\/h3>\n\t\t\t\t\t\t
Converting voice to text enables the application of Data Loss Prevention (DLP) policies. Automation facilitates auditing and the identification of leaks or mishandling of sensitive information (PII), ensuring compliance with strict corporate security regulations.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Call summaries: from voice to actionable data with AI
\nCall transcription is only the first step. The real value lies in automatic call summaries, capable of extracting the key points of each conversation in seconds.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Intelligent Summarization<\/span><\/h3>\n\t\t\t\t\t\t
Our AI doesn\u2019t just transcribe; it interprets. It generates structured call summaries with agreements, objections, and pending tasks, saving supervisors and sales teams hours of listening time.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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CRM Synchronization<\/span><\/h3>\n\t\t\t\t\t\t
Each call summary is automatically sent to the customer\u2019s record in your CRM (HubSpot, Salesforce, Zoho…), allowing the entire company to have immediate context on the status of each account.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Discover how our Artificial Intelligence ecosystem integrates across all your channels<\/h2><\/div>\n\t\t\t\t
Discover Conversational AI<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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\u00a0Discover our other AI solutions<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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\uf1ab<\/span><\/span><\/a><\/div>\n\t\t\t\t\t
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Real-time translation<\/a><\/h4>\n\t\t\t\t\t\t
Automatically translate into another language<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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Conversational Analytics<\/a><\/h4>\n\t\t\t\t\t\t
Transform your calls into actionable data.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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Virtual Agent<\/a><\/h4>\n\t\t\t\t\t\t
24\/7 customer service, with no waiting<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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Secure Phone Payment<\/a><\/h4>\n\t\t\t\t\t\t
Secure AI payments compliant with PCI-DSS.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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Frequently asked questions about recording and transcribing phone calls
\nEverything you need to know about automatic call transcription with Fonvirtual<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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How accurate is the transcription?<\/h3>\n\t\t\t\t
Transcription is highly accurate thanks to our speech recognition and natural language processing system. It recognizes accents, jargon, and technical terms, although accuracy may depend on call quality and on how well the system has been trained with your company\u2019s own vocabulary.<\/div>\n\t\t\t<\/div>
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Can it be saved or analyzed after the call?<\/h3>\n\t\t\t\t
Yes. All transcriptions can be securely stored to generate reports, perform quality analysis, train virtual agents, and maintain a complete record of customer interactions.<\/div>\n\t\t\t<\/div>
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What languages does real-time transcription support?<\/h3>\n\t\t\t\t
Fonvirtual supports all or almost all languages, including Spanish, English, French, German, and even Chinese. Additionally, it recognizes different accents to ensure transcription is as accurate as possible in multilingual environments.<\/div>\n\t\t\t<\/div>
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Can information within transcriptions be searched or filtered?<\/h3>\n\t\t\t\t
Yes. You can search for keywords, topics, or customer names within any transcription, which makes it easier to analyze trends, detect recurring issues, and gain insights without having to manually review each call.<\/div>\n\t\t\t<\/div>
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Do transcriptions integrate with our CRM (Zendesk, Salesforce, Zoho...)?<\/h3>\n\t\t\t\t
Absolutely. The main advantage of B2B call transcription is that, once the conversation is finished, the full text (and the AI-generated summary) is automatically attached as a note in the customer record within your CRM. No more manual notes.<\/div>\n\t\t\t<\/div>
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Does transcription work in real time during group calls or conferences?<\/h3>\n\t\t\t\t
Yes. Fonvirtual technology can transcribe calls with multiple participants, distinguishing between speakers and maintaining content clarity, ideal for meetings, conferences, or calls with more than one client.<\/div>\n\t\t\t<\/div>
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Is transcription done in real time or when hanging up?<\/h3>\n\t\t\t\t
Both options. You can see how voice is transformed into text\u00a0tiempo real\u00a0on the agent’s screen (ideal for call centers or simultaneous translation), or you can configure the platform to generate an automatic AI summary as soon as you hang up the call.<\/div>\n\t\t\t<\/div>
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What is the difference between recording calls and transcribing calls?<\/h3>\n\t\t\t\t
Conventional recording forces you to store hours of heavy audio and listen to it minute by minute for supervision. By automatically converting calls to text (transcription), you get an indexed document where you can use the search tool (CTRL+F) to find the exact 10 seconds where the customer says \u00abbuy\u00bb or \u00abcomplaint\u00bb, saving thousands of hours of supervision for the call center.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\"\"<\/span>\n\t\t\t<\/div>
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Connect your customers\u2019 voice directly with your digital strategy.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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<\/div><\/div>
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\n\t\t\t\tContact us now<\/a>\n\t\t\t<\/div>
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<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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But that’s not all… If you want to know more :<\/div>\n\t\t\t<\/div>
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\ue002<\/span><\/span><\/div>\n\t\t\t\t\t
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Virtual PBX\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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Call Center Software\u00a0<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>
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Not your language ? <\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>
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\"fonvirtual<\/span><\/a><\/div>\n\t\t\t\t\t
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Visita Fonvirtual en espa\u00f1ol<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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\"france<\/span><\/a><\/div>\n\t\t\t\t\t
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Visitez Fonvirtual en fran\u00e7ais<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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\"mexico<\/span><\/a><\/div>\n\t\t\t\t\t
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