{"id":23529,"date":"2023-06-08T13:04:39","date_gmt":"2023-06-08T11:04:39","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=23529"},"modified":"2026-03-03T16:37:32","modified_gmt":"2026-03-03T15:37:32","slug":"virtual-agent","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/virtual-agent\/","title":{"rendered":"virtual agent"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bboff|desktop\u00bb disabled_on=\u00bboff|off|off\u00bb _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb background_enable_image=\u00bboff\u00bb background_repeat=\u00bbround\u00bb custom_margin=\u00bb100px||||false|false\u00bb custom_margin_phone=\u00bb130px||||false|false\u00bb custom_margin_last_edited=\u00bboff|desktop\u00bb custom_padding=\u00bb0px||30px||false|false\u00bb custom_padding_phone=\u00bb1px||28px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb-60px|auto||auto||\u00bb custom_padding=\u00bb26px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.21.0&#8243; header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb50px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb30px\u00bb header_font_size_last_edited=\u00bbon|desktop\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div>\n<h1 style=\"color: #f6343f; text-align: center;\">Virtual agent<\/h1>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"font-weight: 300; font-size: 25px; color: #999999; text-align: center;\">Your first service line with Artificial Intelligence<\/h2>\n<h2 style=\"font-weight: 300; font-size: 25px; color: #999999; text-align: center;\"><a id=\"69dbc2a741165\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=-wRoh04xug0&#038;width=600&#038;height=350\" title=\"\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2025\/01\/agente-virtual-e1738343739302.jpeg\" class=\"video_lightbox_anchor_image\" alt=\"Toll free numbers\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(600);\r\n            var ratio = parseFloat(0.58333333333333);\r\n            var height = parseFloat(350);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=-wRoh04xug0&amp;width=600&amp;height=350';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.58333333333333);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+600+\", ratio \"+0.58333333333333+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69dbc2a741165\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb min_height=\u00bb277.5px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/08\/automatizar-chatbot.jpg\u00bb alt=\u00bbautomatizar-chatbot\u00bb image_icon_width=\u00bb75%\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb animation=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333; font-size: large; letter-spacing: -1px;\">24&#215;7 multilingual customer service&#8230;<\/span><\/p>\n<p style=\"text-align: center;\">Agents always available to attend to your users at any time, in any language and without queues.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/personalizado-chatbot.jpg\u00bb alt=\u00bbpersonalizado-chatbot\u00bb image_icon_width=\u00bb75%\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb animation=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333; font-size: large; letter-spacing: -1px;\">&#8230;via chat, voice or video&#8230;<\/span><\/p>\n<p style=\"text-align: center;\">Efficiently manage conversations through any channel; Chat, WhatsApp, phone or even video call.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/experiencia-usuario-chatbot.webp\u00bb alt=\u00bbexperiencia-usuario-chatbot\u00bb image_icon_width=\u00bb75%\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333; font-size: large; letter-spacing: -1px;\">&#8230; and connected with your team\u00a0<\/span><\/p>\n<p style=\"text-align: center;\">The virtual agent will be able to transfer the conversation to a human agent to manage the highest value conversations.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb151px\u00bb custom_margin=\u00bb||8px|||\u00bb custom_padding=\u00bb0|0px|14px|0px|false|false\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb2px|auto||auto||\u00bb custom_padding=\u00bb50px|0px|0|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbComplete your team with our virtual agents\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbLet us advise you\u00bb title_last_edited=\u00bboff|desktop\u00bb _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|600|||||||\u00bb header_font_size=\u00bb33px\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb10px\u00bb min_height=\u00bb143px\u00bb custom_margin=\u00bb-45px||-15px|||\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb min_height=\u00bb516.2px\u00bb custom_margin=\u00bb||-102px|||\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb156.9px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #f6343f;\">What is a virtual agent?<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb min_height=\u00bb72.2px\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\">A virtual agent or conversational agent is an <strong>artificial intelligence system<\/strong> based on natural language processing (<strong>NLP<\/strong>) and large language models (<strong>LLM<\/strong>) that is trained to be able to hold a conversation in real time through <strong>any communication channel<\/strong>. In addition to being <strong>trained with company data<\/strong>, the virtual agent can <strong>adopt a specific role<\/strong> to be able to efficiently serve a customer, a prospect or an employee of the company.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb68.4px\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb min_height=\u00bb38.8px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f; text-align: center;\"><span style=\"font-weight: 400;\">Advantages of virtual agents<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb2_5,3_5&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb2_5&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/07\/Advantages-of-virtual-agents.png\u00bb alt=\u00bbAdvantages of virtual agents\u00bb title_text=\u00bbAdvantages of virtual agents\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.24.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb3_5&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x52;||divi||400&#8243; icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Provide answers that exceed customer expectations and improve customer experience and engagement.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x52;||divi||400&#8243; icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>It reduces resolution and response times with a previously unimaginable availability and capacity.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x52;||divi||400&#8243; icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Free your team to handle only those conversations for which the virtual agent does not have the answer or those that require more sensitive handling.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x52;||divi||400&#8243; icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Empower your team by giving them the answers they need in real time and without having to search for the information.<\/p>\n<p>[\/et_pb_blurb][et_pb_text _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>All integrated into a single multi-channel communications platform so that virtual and human agents work as one team with a common goal.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb min_height=\u00bb447.2px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb68.4px\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb min_height=\u00bb24.8px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f; text-align: center;\"><span style=\"font-weight: 400;\">Where can virtual agents be used?<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/numero-virtual-fonvirtual.png\u00bb alt=\u00bbnumero-virtual-fonvirtual\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">On the phone<\/span><\/p>\n<p>Our virtual agents converse naturally and in any language thanks to our audio-to-text transcription capabilities and our high-quality synthetic speech systems (TTS).<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/11\/accesibilidad-web-chat-en-vivo.webp\u00bb alt=\u00bbaccesibilidad-web-chat-en-vivo\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Via Webchat<\/span><\/p>\n<p>Virtual agents can effectively manage chat support, resolving common queries, removing sterile queries and transferring\u00a0 the most potentially interesting conversations to your team.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/logo-whatsapp-centralita.png\u00bb alt=\u00bblogo-whatsapp-centralita\u00bb image_icon_width=\u00bb60%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">By Whatsapp or Facebook<\/span><\/p>\n<p>Connects any external messaging channel to our conversational platform to handle customer and prospect conversations through the user&#8217;s preferred application.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/11\/videollamada-accesibilidad-web.webp\u00bb alt=\u00bbvideollamada-accesibilidad-web\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">By video call<\/span><\/p>\n<p>You can associate your virtual agents with personalised avatars that can talk in a natural way through a video call accessed through your website or App.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb188px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb15px||20px||false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb154px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbYour virtual and human agents together on one platform\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbShall we talk?\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb33px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb min_height=\u00bb588px\u00bb custom_padding=\u00bb3px||0px|||\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb91px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f; text-align: center;\">Features of Fonvirtual&#8217;s virtual agents system<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/cobro-tarjeta-voicebot.webp\u00bb alt=\u00bbcobro-tarjeta-voicebot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Sentiment Analysis<\/span><\/p>\n<p>Fonvirtual&#8217;s conversational AI solution offers the advantage of analysing and visualising the customer&#8217;s mood during conversations. This enables real-time assessment of service quality, and allows supervisors to interfere when necessary to improve the customer experience.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/informacion-consumo-voicebot.webp\u00bb alt=\u00bbinformacion-consumo-voicebot\u00bb image_icon_width=\u00bb39%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Real-time transcription<\/span><\/p>\n<p>Our Conversational AI&#8217;s ability to convert audio to text in real time allows agents and supervisors to view the transcript of phone calls, even when the conversation changes language, facilitating interaction and improving the quality of care and customer experience.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/06\/llamadas-internas-cuadrado_opt.png\u00bb alt=\u00bbsatisfaccion-supervisor\u00bb image_icon_width=\u00bb39%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Identification of intentions<\/span><\/span><\/p>\n<p>Using AI to categorise and assign conversations based on origin, language or user intent, our platform ensures that interactions that are not handled by the virtual agent will be directed to the most capable human agent available to handle them.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/llamada-a-tres.webp\u00bb alt=\u00bbllamada-a-tres\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Customer authentication\u00a0<\/span><\/p>\n<p>The system identifies aspects of calls such as gender or age and, through the use of voice biometrics, identifies customers, eliminating the need for them to repeatedly provide their details. This streamlines interactions and improves security, helping to prevent potential fraud.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/satisfaccion-supervisor.webp\u00bb alt=\u00bbsatisfaccion-supervisor\u00bb image_icon_width=\u00bb39%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Understanding through NLP<\/span><\/p>\n<p>Natural Language Processing allows virtual agents to understand spoken or written language even when spelling or expression errors are present. This deep understanding allows agents to provide contextual, accurate and natural responses.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/09\/seguimiento-pedidos-voicebot-mx.webp\u00bb alt=\u00bbseguimiento-pedidos-voicebot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Continuous improvement<\/span><\/span><\/p>\n<p>The system improves with each interaction as the model is re-trained with new data. By processing and understanding data, these systems acquire knowledge and make human-like determinations. This capability enables increasingly accurate responses.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb197px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb15px||20px||false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb154px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbPut a virtual agent on your frontline\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbHow do we do it?\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb33px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb min_height=\u00bb588px\u00bb custom_padding=\u00bb3px||0px|||\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb custom_margin=\u00bb||18px|||\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f; text-align: center;\">What are virtual agents for?<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/cobro-tarjeta-voicebot.webp\u00bb alt=\u00bbcobro-tarjeta-voicebot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Answering frequently asked questions<\/span><\/p>\n<p>Your team will no longer waste time answering the same old questions from users. The virtual agent will do it for them using natural language.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/08\/faqs-chatbot.webp\u00bb alt=\u00bbfaqs-chatbot\u00bb image_icon_width=\u00bb39%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Send and manage reminders<\/span><\/p>\n<p>Do your customers forget appointments with your company? The virtual agent will be able to contact them via the client&#8217;s preferred channel to remind them of appointments and confirm or reschedule them if necessary.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/satisfaccion-supervisor.webp\u00bb alt=\u00bbsatisfaccion-supervisor\u00bb image_icon_width=\u00bb39%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Categorisation of conversations<\/span><\/span><\/p>\n<p>The virtual agent will identify the language, greet and identify the reason for the query in order to transfer it to the appropriate person.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/seguir-pedidos-chatbot.webp\u00bb alt=\u00bbseguir-pedidos-chatbot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Order enquiry and tracking<\/span><\/p>\n<p>The virtual agent can handle queries from customers interested in knowing the status of their orders, connect with the company&#8217;s systems and provide an efficient and accurate response.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/informacion-consumo-voicebot.webp\u00bb alt=\u00bbinformacion-consumo-voicebot\u00bb image_icon_width=\u00bb39%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Collecting data<\/span><\/p>\n<p>Virtual agents can be tasked with requesting and storing customer data to speed up processing, freeing human agents from bureaucratic work.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/reserva-citas-chatbot.webp\u00bb alt=\u00bbreserva-citas-chatbot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Appointment booking<\/span><\/span><\/p>\n<p>Connect your company&#8217;s appointment management software to allow your virtual agents to manage the appointment booking process in your company through any channel.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb137px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb15px||20px||false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbReady to enjoy the benefits of a virtual agent?\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbContact us\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.23.1&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb33px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb module_id=\u00bbherramientas\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb min_height=\u00bb1006.7px\u00bb custom_padding=\u00bb40px|0px|0px|0px|false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb28px\u00bb custom_padding=\u00bb0px||0px||true|\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb min_height=\u00bb30px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #f6343f;\">\u00a0Advantages of using Fonvirtual&#8217;s virtual agents<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/mayor-rendimiento-1.webp\u00bb alt=\u00bbmayor-rendimiento\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Personalised experience<\/span><\/p>\n<p style=\"text-align: center;\">Our virtual agents allow you to interact with your customers through their preferred communication channel and serve them in their native language, creating a more engaging and personalised experience.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/transcripcion-simultanea.jpg\u00bb alt=\u00bbrendimiento\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Improved performance<\/span><\/p>\n<p>Virtual agents can handle a large number of interactions simultaneously, increasing operational efficiency, reducing costs and enabling faster response, which improves your company&#8217;s image and quality of service.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/seguridad.webp\u00bb alt=\u00bbseguridad\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb min_height=\u00bb271.4px\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">Security and GDPR<\/span><\/p>\n<p style=\"text-align: center;\">Our platform guarantees the security of conversations, thanks to end-to-end encryption of interactions and additional security protocols. Of course we are GDPR compliant and your data does not leave Europe.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/supervisor-tiempo-real.webp\u00bb alt=\u00bbsupervisor-tiempo-real\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #333333; font-weight: 400; font-size: large; letter-spacing: -1px;\">24\/7 Availability and Adaptability<\/span><\/p>\n<p>Virtual agents eliminate time restrictions, being operational 24 hours a day, 365 days a year. In addition, they have the ability to adapt to the user&#8217;s language, providing a seamless customer experience.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/mas-interacciones.jpg\u00bb alt=\u00bbmas-interacciones\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Boosting Sales<\/span><\/span><\/p>\n<p>Virtual agents can improve sales by serving users instantly and in the right way. They can promote products and services tailored to their needs or transfer the conversation to a sales person, which will increase conversions.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/integrado-con-todo-webrtc.jpg\u00bb alt=\u00bbintegrado-con-todo-webrtc\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Error Minimisation<\/span><\/span><\/p>\n<p>Virtual agents can detect details that humans might miss. Thanks to continuous learning systems, agents constantly improve and avoid repeating mistakes, ensuring a more accurate and effective interaction with the customer.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/voicebot-optimizacion-recursos.webp\u00bb alt=\u00bbvoicebot-optimizacion-recursos\u00bb image_icon_width=\u00bb40%\u00bb image_tablet=\u00bb\u00bb image_phone=\u00bb\u00bb image_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Process optimisation<\/span><\/span><\/p>\n<p>Conversational AI automates tasks, freeing up time for your agents to focus on higher-value or more sensitive work. It increases productivity and reduces workload, resulting in a more efficient organisation.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2023\/06\/optimiza-voicebot.webp\u00bb alt=\u00bboptimiza-voicebot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">Deep customer understanding<\/span><\/span><\/p>\n<p style=\"text-align: center;\">Virtual agents have the unique ability to analyse large volumes of data, detect patterns and gain a better understanding of customers, enabling more personalised and accurate responses that result in increased customer engagement.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/02\/telefonia-para-empresas-con-ia.webp\u00bb alt=\u00bbtelefonia-para-empresas-con-ia\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.21.0&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2&#8243; header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: large; color: #333333;\"><span style=\"letter-spacing: -1px;\">The best LLM models<\/span><\/span><\/p>\n<p style=\"text-align: center;\">Fonvirtual&#8217;s virtual agents benefit from the best LLM models and an infrastructure capable of performing in hours the necessary training tasks to train and retrain your model with your company&#8217;s data and guidelines.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb137px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb15px||20px||false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbDiscover how our artificial intelligence ecosystem integrates with all your channels\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/conversational-ai\/\u00bb button_text=\u00bbDiscover conversational AI\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb33px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; 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disabled_on=\u00bboff|off|off\u00bb admin_label=\u00bbBORRADOR: Funcionalidades IA\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_margin=\u00bb40px|20px|40px|20px|false|false\u00bb custom_padding=\u00bb80px||80px||true|false\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_width_all=\u00bb1px\u00bb border_color_all=\u00bb#eee\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb header_2_text_color=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #333333; text-align: center;\">\u00a0Discover our other AI solutions<\/h2>\n<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb2&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbReal-time translation\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/real-time-call-translation\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xf1ab;||fa||900&#8243; image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb link_option_url=\u00bbhttps:\/\/fonvirtual.com\/en\/real-time-call-translation\/\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Automatically translate into another language<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbConversational Analytics\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/conversational-analytics\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xf27a;||fa||400&#8243; image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb link_option_url=\u00bbhttps:\/\/fonvirtual.com\/en\/conversational-analytics\/\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Transform your calls into actionable data.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbCall Transcription\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/call-transcription\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe058;||divi||400&#8243; image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb link_option_url=\u00bbhttps:\/\/fonvirtual.com\/en\/call-transcription\/\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Automatically convert voice into text<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbSecure Phone Payment\u00bb url=\u00bbhttps:\/\/fonvirtual.com\/en\/taking-card-payments-over-phone\/\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe0ed;||divi||400&#8243; image_icon_width=\u00bb60px\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb link_option_url=\u00bbhttps:\/\/fonvirtual.com\/en\/taking-card-payments-over-phone\/\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Secure AI payments compliant with PCI-DSS.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; disabled_on=\u00bboff|off|off\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row disabled_on=\u00bboff|off|off\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f; text-align: center; font-weight: 400;\">Frequently Asked Questions about the Virtual Agent<\/h2>\n<p style=\"color: #666666; font-size: 18px; text-align: center; line-height: 1.6;\">Everything you need to know about our <strong>Virtual Agent<\/strong> and all its features.<br \/>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=\u00bboff|off|off\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_toggle title=\u00bbIs technical knowledge required to use the virtual agent?\u00bb open_toggle_text_color=\u00bb#666666&#8243; closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_font=\u00bb&#8211;et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb hover_enabled=\u00bb0&#8243; border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<p>No. The Fonvirtual agent is easily configured through an intuitive interface and predefined flows. Programming is not required for basic functions, although integration with advanced systems like a CRM or databases may require initial technical support.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbCan I customize the agent&#8217;s messages and voice?\u00bb open_toggle_text_color=\u00bb#666666&#8243; closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_font=\u00bb&#8211;et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Yes. You can customize welcome messages, menus, and automatic responses. It is also possible to choose between different voices and tones, adapting communication to your company&#8217;s style so the interaction is natural and professional.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat is the cost of a virtual agent?\u00bb open_toggle_text_color=\u00bb#666666&#8243; closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_font=\u00bb&#8211;et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>The cost depends on call volume and the features you choose. Generally, it is more economical than hiring additional staff, and it adapts to your needs: you can start with basic functions and scale according to the number of calls, interactions, or departments you wish to automate.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbHow does it handle complex calls or complaints?\u00bb open_toggle_text_color=\u00bb#666666&#8243; closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_font=\u00bb&#8211;et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Detects dissatisfaction signals (such as keywords like \u00abproblem\u00bb, \u00abcomplaint\u00bb, \u00aburgent\u00bb) and redirects the call to a human agent.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbCan the agent understand and respond correctly during a voice call?\u00bb open_toggle_text_color=\u00bb#666666&#8243; closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_font=\u00bb&#8211;et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p data-start=\"0\" data-end=\"246\">Yes. The virtual agent understands natural language and recognizes accents. It can answer common questions and maintain a conversation flow.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbWhat tasks can the virtual agent handle without passing to a human operator?\u00bb open_toggle_text_color=\u00bb#666666&#8243; closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_font=\u00bb&#8211;et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>The virtual agent can handle many tasks autonomously: answering common questions, providing information on products or services, scheduling and modifying appointments, and taking messages accurately.<\/p>\n<p>It can also <strong>authenticate customers<\/strong> to verify their identity, <strong>update data in your CRM<\/strong>, and <strong>redirect calls<\/strong>\u00a0to the appropriate department based on the request.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00bbHow does it handle cases it doesn&#8217;t understand?\u00bb open_toggle_text_color=\u00bb#666666&#8243; closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh4&#8243; title_font=\u00bb&#8211;et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#F6343F\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p data-start=\"0\" data-end=\"246\">When it doesn&#8217;t understand the request, the agent asks for clarification or offers alternative options. If it still cannot resolve the issue, it transfers the call to a human operator.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbFooter\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb saved_tabs=\u00bball\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/wp-content\/uploads\/2025\/03\/fon-virtual-una-tinta-1.png\u00bb title_text=\u00bbfon-virtual-una-tinta (1)\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb42%\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#333333&#8243; text_orientation=\u00bbjustified\u00bb min_height=\u00bb59px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2>Stop giving automatic responses and start truly connecting.<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_divider show_divider=\u00bboff\u00bb disabled_on=\u00bbon|on|off\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb max_height=\u00bb100px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb max_height=\u00bb100px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_button button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbTry it now\u00bb button_alignment=\u00bbright\u00bb _builder_version=\u00bb4.27.6&#8243; _module_preset=\u00bb_initial\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb18px\u00bb button_text_color=\u00bb#FFFFFF\u00bb button_bg_color=\u00bb#F6343F\u00bb button_border_width=\u00bb0px\u00bb button_border_radius=\u00bb36px\u00bb button_font=\u00bb||||||||\u00bb button_icon=\u00bb&#x35;||divi||400&#8243; custom_margin=\u00bb0px|||0px|false|false\u00bb custom_padding=\u00bb5px|90px|5px|90px|true|true\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_button][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<!-- Shortcode [click-to-chat] does not exist -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; specialty=\u00bbon\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb custom_margin=\u00bb||-60px||false|false\u00bb custom_margin_last_edited=\u00bboff|desktop\u00bb custom_padding=\u00bb7px||3px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover_enabled=\u00bbon|desktop\u00bb custom_padding__hover=\u00bb7px||3px|||\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb30px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<span style=\"color: #ffffff; font-weight: 400; font-size: 13pt; letter-spacing: -1px;\">But that&#8217;s not all&#8230; If you want to know more :<\/span>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe002;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||||false|false\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\"><span style=\"color: #ffffff; font-size: 12pt;\">Virtual PBX\u00a0<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe60f;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||||false|false\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\"><span style=\"color: #ffffff; font-size: 12pt;\">Call Center Software\u00a0<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; specialty_columns=\u00bb2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_row_inner _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||-43px|||\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb-45px||||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb||3px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column_inner saved_specialty_column_type=\u00bb1_2&#8243; 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