{"id":22996,"date":"2022-09-14T13:44:53","date_gmt":"2022-09-14T11:44:53","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=22996"},"modified":"2024-10-24T16:11:52","modified_gmt":"2024-10-24T14:11:52","slug":"voicebot","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/voicebot\/","title":{"rendered":"Voicebot"},"content":{"rendered":"

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Voicebot<\/h1>\n<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.17.6″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Improve your call handling with Artificial Intelligence<\/span><\/h2>\n

[\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/09\/voicebot-fonvirtual-en.jpg\u00bb alt=\u00bbvoicebot-fonvirtual\u00bb title_text=\u00bbvoicebot-fonvirtual-en\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.18.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb min_height=\u00bb328.5px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/09\/voicebot-reduce-waiting-times.webp\u00bb alt=\u00bbvoicebot-reduce-waiting-times\u00bb image_icon_width=\u00bb75%\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb animation=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Eliminate waiting times…<\/span><\/p>\n

The voicebot will <\/span>welcome your customers and will find out the reason for their enquiry<\/b> by asking questions to ensure<\/span> they are attended from the very first moment.<\/span><\/p>\n

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…optimize your human resources…<\/span><\/p>\n

The system will take care of the simplest requests, <\/span>transferring to the agent only the most qualified requests <\/b>or those for which it cannot find the answer.<\/span><\/p>\n

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…and personalize the customer experience<\/span><\/p>\n

Our bot analyses the context of the conversation with customers to maintain a natural conversation and provide <\/span>the right answer just when they need it<\/b>.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb151px\u00bb custom_margin=\u00bb||8px|||\u00bb custom_padding=\u00bb0|0px|14px|0px|false|false\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb2px|auto||auto||\u00bb custom_padding=\u00bb50px|0px|0|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbEliminate waiting times with our voicebot\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbFind out how\u00bb title_tablet=\u00bb\u00bb title_phone=\u00bbEliminate waiting times with our voicebot\u00bb title_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|600|||||||\u00bb header_font_size=\u00bb33px\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb10px\u00bb min_height=\u00bb143px\u00bb custom_margin=\u00bb-45px||-15px|||\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_padding_tablet=\u00bb50px|0|50px|0″ custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.17.6″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

What is a voicebot?<\/span><\/h2>\n

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A <\/span>voicebot, <\/b>also called callbot or robot call, is a conversational AI solution which is able to maintain a conversation with customers in the same way that humans do. Unlike chatbots, the interaction takes place via voice call and, like them, they try to <\/span>eliminate customer waiting times and handle part of the calls <\/b>to prevent agents from being overwhelmed.<\/span><\/p>\n

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Automatically handle more calls without affecting the customer experience<\/span><\/h2>\n

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Let the voicebot take care of the most repetitive tasks and handle the simplest requests so that your employees can focus on the processes that add the most value to your business:<\/span><\/p>\n

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Identify the mood, gender or language of the caller <\/b>to control call’s quality.<\/span><\/p>\n

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Quickly verify the identity of users <\/b>thanks to voice biometrics.<\/span><\/p>\n

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Collect your customers’ data efficiently <\/b>and<\/span> provide them personalized answers based on their needs.<\/span><\/p>\n

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Take your customer service one step further with the powerful voicebot included in our omni-channel communications platform.<\/span><\/p>\n

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How can you use a voicebot?<\/span><\/h2>\n

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Intelligent call distribution<\/span><\/p>\n

The callbot will serve your customers from the very first moment. It will welcome them, ask them questions to find out the reason for their request and, <\/span>if necessary, transfer it to the most appropriate agent to solve it<\/b>.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/09\/collect-payments-voicebot.webp\u00bb alt=\u00bbcollect-payments-voicebot\u00bb image_icon_width=\u00bb39%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Collecting payments over the phone<\/span><\/span><\/p>\n

You will be able to collect payments during a phone call by directing them to a secure payment gateway where <\/span>the voicebot will collect their card details <\/b>and process them directly with the bank, without storing them.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/09\/manage-appointments.webp\u00bb alt=\u00bbmanage-appointments\u00bb image_icon_width=\u00bb39%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Appointment and booking management<\/span><\/span><\/p>\n

Our platform can be integrated with your appointment management software to automate this process. Customers <\/span>can then quickly call to book, cancel or change an appointment with the company<\/b>.<\/span><\/p>\n

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Claim unpaid debts<\/span><\/span><\/p>\n

Use our system to <\/span>schedule automatic calls to claim unpaid debts from customers<\/b>. In addition, you can offer them the possibility of paying off the debt on the spot thanks to telephone card collection.<\/span><\/p>\n

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Consumer information<\/span><\/span><\/p>\n

Users will be able to <\/span>contact you to find out the current consumption <\/b>of any service they have contracted. The bot will verify their identity and provide them with the requested information in seconds.<\/span><\/p>\n

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Monitoring orders<\/span><\/span><\/p>\n

Your customers can call your company to <\/span>find out the status of their order<\/b>. The callbot will ask them for the necessary information to verify their identity and solve their request in a few minutes.<\/span><\/p>\n

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\u00a0Advantages of Fonvirtual\u2019s voicebot<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/09\/voicebot-resources.webp\u00bb alt=\u00bbvoicebot-resources\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Optimize your company’s resources<\/span><\/p>\n

You will increase the productivity and efficiency of your customer service <\/span>by automating the most repetitive tasks<\/b>. Your agents will be able to focus on other aspects that require more concentration and make better use of their time.<\/span><\/p>\n

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Customer attention in any language<\/span><\/span><\/p>\n

Our voicebot is multilingual, so it <\/span>will analyze and detect from the very first moment which language the call is being made in<\/b>. You will be able to adjust your service to your customers in a natural way, without affecting their experience.<\/span><\/p>\n

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Available at all times<\/span><\/p>\n

The voicebot will be available 24\/7, 365 days a year. <\/span>You will answer your customers’ calls just when they need it<\/b>, providing them with a quality service and offering them a more satisfying experience.<\/span><\/p>\n

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Ensures privacy<\/span><\/p>\n

When sensitive data is shared in actions such as telephone billing, the voicebot <\/span>identifies the customer’s voice to prevent fraud<\/b>. So you can be sure that your information is protected and out of reach of third parties.<\/span><\/p>\n

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Reduce your costs<\/span><\/span><\/p>\n

At the same time as you serve your customers at any time, you <\/span>will reduce your training and recruitment costs<\/b>, as you will no longer need to have a large staff of agents to perform these shifts.<\/span><\/p>\n

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Improves with use<\/span><\/span><\/span><\/span><\/p>\n

The system <\/span>learns and improves with every interaction <\/b>thanks to machine learning. Because of this, you will not only increase the quality of your customer service, but also reduce the number of errors.<\/span><\/p>\n

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