{"id":22933,"date":"2022-08-29T12:46:39","date_gmt":"2022-08-29T10:46:39","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=22933"},"modified":"2026-03-03T09:06:39","modified_gmt":"2026-03-03T08:06:39","slug":"conversational-ai","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/conversational-ai\/","title":{"rendered":"Conversational AI"},"content":{"rendered":"

[et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bboff|desktop\u00bb disabled_on=\u00bboff|off|off\u00bb _builder_version=\u00bb4.16″ background_enable_image=\u00bboff\u00bb background_repeat=\u00bbround\u00bb custom_margin=\u00bb100px||||false|false\u00bb custom_margin_phone=\u00bb130px||||false|false\u00bb custom_margin_last_edited=\u00bboff|desktop\u00bb custom_padding=\u00bb0px||30px||false|false\u00bb custom_padding_phone=\u00bb1px||28px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_margin=\u00bb|auto||auto|false|false\u00bb custom_padding=\u00bb26px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_heading title=\u00bbConversational AI: Automate and Analyze Your Calls\u00bb disabled_on=\u00bbon|on|off\u00bb _builder_version=\u00bb4.16″ title_font=\u00bb|600|||||||\u00bb title_text_align=\u00bbcenter\u00bb title_text_color=\u00bb#F6343F\u00bb title_font_size=\u00bb55px\u00bb width=\u00bb58.6%\u00bb custom_margin=\u00bb|4px||229px|false|false\u00bb custom_margin_tablet=\u00bb|4px||229px|false|false\u00bb custom_margin_phone=\u00bb|-20px||-20px|false|true\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb title_font_size_tablet=\u00bb55px\u00bb title_font_size_phone=\u00bb49px\u00bb title_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_heading title=\u00bbConversational AI: Automate and Analyze Your Calls\u00bb disabled_on=\u00bboff|off|on\u00bb _builder_version=\u00bb4.16″ title_font=\u00bb|600|||||||\u00bb title_text_align=\u00bbcenter\u00bb title_text_color=\u00bb#F6343F\u00bb title_font_size=\u00bb40px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text _builder_version=\u00bb4.16″ text_font_size=\u00bb13px\u00bb text_letter_spacing=\u00bb-1px\u00bb text_line_height=\u00bb2.1em\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb custom_padding=\u00bb|200px||200px|false|true\u00bb custom_padding_tablet=\u00bb|200px||200px|false|true\u00bb custom_padding_phone=\u00bb|0px||0px|false|true\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Design experiences with our virtual agent that your customers will truly value<\/p>\n

[\/et_pb_text][et_pb_button button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbSchedule a Demo\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.27.5″ _module_preset=\u00bb_initial\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb18px\u00bb button_text_color=\u00bb#F6343F\u00bb button_bg_color=\u00bb#FFFFFF\u00bb button_border_width=\u00bb1px\u00bb button_border_color=\u00bb#E02B20″ button_border_radius=\u00bb17px\u00bb button_font=\u00bb||||||||\u00bb button_icon=\u00bb5||divi||400″ box_shadow_style=\u00bbpreset1″ box_shadow_vertical=\u00bb-1px\u00bb box_shadow_color=\u00bb#bfbfbf\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_button][et_pb_divider show_divider=\u00bboff\u00bb disabled_on=\u00bbon|on|off\u00bb _builder_version=\u00bb4.16″ min_height=\u00bb82px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/02\/Gemini_Generated_Image_vwb4fbvwb4fbvwb4-_1_-_2_.webp\u00bb alt=\u00bbConversational AI Fonvirtual\u00bb title_text=\u00bbGemini_Generated_Image_vwb4fbvwb4fbvwb4-_1_-_2_\u00bb align=\u00bbcenter\u00bb align_tablet=\u00bbcenter\u00bb align_phone=\u00bbcenter\u00bb align_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.16″ width=\u00bb40%\u00bb custom_margin=\u00bb-34px||||false|false\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbleft\u00bb animation_duration=\u00bb500ms\u00bb animation_intensity_slide=\u00bb10%\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb328.5px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/02\/icono.webp\u00bb alt=\u00bbpersonaliza-interacciones-ia-conversacional\u00bb image_icon_width=\u00bbnone\u00bb content_max_width=\u00bb1100px\u00bb _builder_version=\u00bb4.27.5″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb image_icon_custom_margin=\u00bb||-18px||false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bbnone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Automate welcome 24\/7<\/span><\/p>\n

Forget option menus. Our agent virtuel<\/a> answers calls with a natural voice<\/strong>, in any language<\/strong> and 24\/7<\/strong>, understands intent, and instantly resolves complex requests<\/strong>.<\/p>\n

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Unified Voice, Chat, and WhatsApp<\/span><\/p>\n

The same conversational intelligence that answers the phone handles your chats. Offer a smooth experience where the customer chooses the channel and you control the data.<\/p>\n

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Audit all your calls
<\/span><\/p>\n

Detect customer sentiment, identify intents, and evaluate the quality of your human and virtual agents in real-time without needing to listen to recordings.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.16″ background_color=\u00bb#f6343f\u00bb min_height=\u00bb151px\u00bb custom_margin=\u00bb||8px|||\u00bb custom_padding=\u00bb0|0px|14px|0px|false|false\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_margin=\u00bb2px|auto||auto||\u00bb custom_padding=\u00bb50px|0px|0|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbDesign conversations that your customers will truly value\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbDiscover the potential of AI\u00bb title_tablet=\u00bbIncrease your customers’ satisfaction with conversational AI\u00bb title_phone=\u00bbIncrease your customers’ satisfaction with conversational AI\u00bb title_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.27.5″ header_font=\u00bb|600|||||||\u00bb header_font_size=\u00bb33px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb19px\u00bb button_border_width=\u00bb1px\u00bb button_border_radius=\u00bb10px\u00bb min_height=\u00bb143px\u00bb custom_margin=\u00bb-45px||-15px|||\u00bb button_text_size_tablet=\u00bb19px\u00bb button_text_size_phone=\u00bb15px\u00bb button_text_size_last_edited=\u00bbon|phone\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbDefinicion Conversational AI\u00bb _builder_version=\u00bb4.16″ background_color=\u00bb#ffffff\u00bb custom_padding=\u00bb70px||70px||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/02\/ia-de-conversacion.webp\u00bb alt=\u00bbagents avec ia conversational\u00bb title_text=\u00bbia de conversation\u00bb align=\u00bbcenter\u00bb align_tablet=\u00bbcenter\u00bb align_phone=\u00bbcenter\u00bb align_last_edited=\u00bbon|desktop\u00bb disabled_on=\u00bbon|off|off\u00bb _builder_version=\u00bb4.16″ width=\u00bb78%\u00bb custom_margin=\u00bb0px||||false|false\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbleft\u00bb animation_duration=\u00bb500ms\u00bb animation_intensity_slide=\u00bb10%\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text content_tablet=\u00bb<\/p>\n

\u00bfQu\u00e9 es la Conversational AI?<\/h2>\n

\u00bb content_phone=\u00bb<\/p>\n

What is Conversational AI?<\/h2>\n

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What is Conversational AI?<\/h2>\n

[\/et_pb_text][et_pb_text content_tablet=\u00bb<\/p>\n

La Inteligencia Artificial Conversacional<\/strong> es la tecnolog\u00eda que permite a un sistema entender y responder el lenguaje humano de forma natural, en tiempo real y en cualquier canal.<\/p>\n

No todos los sistemas son iguales. Un chatbot<\/strong> tradicional<\/a> responde siguiendo \u00e1rboles de decisi\u00f3n con men\u00fas fijos.<\/p>\n

Un agente de voz<\/a> con Conversational AI<\/strong> va mucho m\u00e1s all\u00e1: comprende la intenci\u00f3n del cliente, el contexto de la conversaci\u00f3n y el tono, respondiendo como lo har\u00eda una persona cualificada \u2014 y sin tiempos de espera.<\/p>\n

\u00bb content_phone=\u00bb<\/p>\n

Conversational Artificial Intelligence permet \u00e0 un syst\u00e8me d’comprendre et r\u00e9pondre au langage humain de mani\u00e8re naturelle, in real-time et sur n’importe quel canal. Il ne s’agit pas seulement d’automatiser : il s’agit de g\u00e9n\u00e9rer des conversations qui am\u00e9liorent l’exp\u00e9rience de vos clients.<\/p>\n

Tous les syst\u00e8mes ne sont pas identiques. Un chatbot traditionnel<\/a> suit des arbres de d\u00e9cision et des menus rigides, offrant des r\u00e9ponses limit\u00e9es et peu flexibles.<\/p>\n

Un agent vocal dot\u00e9 d\u2019conversational AI<\/a> va bien au-del\u00e0: il comprend l\u2019intention, le contexte et le ton de chaque interaction, en r\u00e9pondant comme le ferait un professionnel exp\u00e9riment\u00e9 et sans temps d\u2019attente.<\/p>\n

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Conversational Artificial Intelligence<\/strong> enables a system to understand and respond to human language naturally, in real time and across any channel. It\u2019s not just about automation: it\u2019s about generating conversations<\/strong> that enhance your customers\u2019 experience.<\/p>\n

Not all systems are the same. A traditional chatbot<\/a> follows decision trees and rigid menus, offering limited and inflexible responses.<\/p>\n

A voice agent<\/a> powered by conversational AI goes much further: it understands the intent, context, and tone of each interaction, responding like an experienced professional \u2014 and without wait times.<\/p>\n

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The technology behind the virtual agent<\/h3>\n

We master language engineering to ensure that every interaction is perfect.<\/p>\n

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ASR: Voice Recognition<\/h3>\n

Our advanced Automatic Speech Recognition<\/strong> technology seamlessly converts audio into actionable, structured data with over 95% accuracy, capturing every nuance and subtle detail even in noisy environments or across a wide range of accents..<\/p>\n

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NLU: Real Understanding<\/h3>\n

Through advanced Natural Language Understanding<\/strong> capabilities, our AI goes beyond reading words: it interprets intent, detects customer sentiment, and understands the context of each call to deliver coherent solutions rather than scripted responses.<\/p>\n

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NLG: Human Response<\/h3>\n

Natural Language Generation<\/strong> enables our AI to produce fluid, fully natural responses. Forget the robotic tone; your customers will feel as though they are speaking with a truly knowledgeable assistant who genuinely knows how to help them.<\/p>\n

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Chatbot or Virtual Agent? Discover the True Difference<\/h2>\n

We answer our customers’ main question: Why is Fonvirtual’s AI the next step for your business?<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n\n
Feature<\/th>\nTraditional Chatbot<\/th>\nFonvirtual Virtual Agent<\/th>\n<\/tr>\n<\/thead>\n
Interaction Type<\/strong><\/td>\nClosed menus and buttons.<\/td>\nNatural language (Speak freely).<\/td>\n<\/tr>\n
Integration<\/strong><\/td>\nStatic and linear.<\/td>\nHybrid: with other agents and humans.<\/td>\n<\/tr>\n
Understanding Level<\/strong><\/td>\nIsolated keywords.<\/td>\nContext, sentiment, and intent.<\/td>\n<\/tr>\n
Flexibility<\/strong><\/td>\nBlockage if the customer goes off-script.<\/td>\nMulti-tasking and smooth thread recovery.<\/td>\n<\/tr>\n
Tools<\/strong><\/td>\nLimited to internal functions<\/td>\nExecution with third-party tools (APIs).<\/td>\n<\/tr>\n
Maintenance<\/strong><\/td>\nConstant manual programming.<\/td>\nAutonomous learning (Machine Learning).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/et_pb_text][et_pb_text content_tablet=\u00bb<\/p>\n

Il ne s’agit pas simplement d’automatiser, mais d’am\u00e9liorer l’exp\u00e9rience utilisateur dans votre service client. Alors qu’un chatbot traditionnel<\/strong> g\u00e9n\u00e8re souvent de la frustration, l’conversational AI<\/strong> pour les entreprises agit comme un filtre intelligent qui r\u00e9sout de mani\u00e8re autonome les demandes des utilisateurs. Cela permet \u00e0 votre standard virtuel<\/a> de franchir le saut technologique n\u00e9cessaire to reduce costs while increasing user satisfaction.<\/p>\n

\u00bb content_phone=\u00bb<\/p>\n

Il ne s’agit pas simplement d’automatiser, mais d’am\u00e9liorer l’exp\u00e9rience utilisateur dans votre service client. Alors qu’un chatbot traditionnel<\/strong> g\u00e9n\u00e8re souvent de la frustration, l’conversational AI<\/strong> pour les entreprises agit comme un filtre intelligent qui r\u00e9sout de mani\u00e8re autonome les demandes des utilisateurs. Cela permet \u00e0 votre standard virtuel<\/a> de franchir le saut technologique n\u00e9cessaire to reduce costs while increasing user satisfaction.<\/p>\n

\u00bb content_last_edited=\u00bbon|tablet\u00bb _builder_version=\u00bb4.27.5″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb20px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

It\u2019s not just about automation, but about improving the user experience within your customer service. While a traditional chatbot<\/strong> often generates frustration, conversational AI for businesses acts as an intelligent filter that autonomously<\/strong> resolves user requests. This enables your virtual PBX<\/a> to make the necessary technological leap to reduce costs while increasing user satisfaction.<\/p>\n

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What can conversational AI do for your business?<\/h2>\n

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Biometrics and Sentiment<\/h3>\n

Identifies the gender, language, and mood (Sentiment Analysis) of the caller to instantly adapt the tone of the conversation.<\/p>\n

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Biometrics and Sentiment<\/h3>\n

Identifies the gender, language, and mood (Sentiment Analysis) of the caller to instantly adapt the tone of the conversation.<\/p>\n

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Biometrics and Sentiment<\/h3>\n

Identifies the gender, language, and mood (Sentiment Analysis) of the caller to instantly adapt the tone of the conversation.<\/p>\n

[\/et_pb_blurb][et_pb_divider show_divider=\u00bboff\u00bb disabled_on=\u00bbon|on|off\u00bb _builder_version=\u00bb4.16″ global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb content_tablet=\u00bb\u00bb content_phone=\u00bb<\/p>\n

Intent Understanding<\/h3>\n

El Procesamiento Natural del Lenguaje (PNL) detecta qu\u00e9 busca el usuario, ofreciendo recomendaciones precisas basadas en sus necesidades reales.<\/span><\/p>\n<\/div>\n

\u00bb content_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_margin=\u00bb||10px||false|false\u00bb image_max_width=\u00bbnone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Intent Understanding<\/h3>\n

Detects what the customer is looking for via Natural Language Processing (NLP)<\/strong> and offers precise recommendations based on its real needs.<\/p>\n

[\/et_pb_blurb][et_pb_divider show_divider=\u00bboff\u00bb disabled_on=\u00bbon|on|off\u00bb _builder_version=\u00bb4.16″ global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.27.5″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_margin=\u00bb||10px||false|false\u00bb image_max_width=\u00bbnone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Conversational Analytics<\/h3>\n

Not only does it respond 24\/7<\/strong>, across any language or channel, but it also extracts valuable intelligence<\/strong> from every interaction to continuously improve processes and inform strategic decision-making.<\/p>\n

[\/et_pb_blurb][et_pb_text _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Regardless of whether your customers contact you by voice, chat web<\/a> ou WhatsApp<\/a>; l\u2019conversational AI de Fonvirtual s\u2019adapte \u00e0 tous les canaux, guaranteeing a smooth omnichannel experience.<\/p>\n

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\u00a0Omnichannel AI for Businesses.<\/h2>\n

Intelligence that scales<\/h2>\n

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Voice: Automate your calls and eliminate waiting<\/span><\/span><\/span><\/span><\/span><\/h3>\n

<\/span><\/span><\/span><\/p>\n

Manage thousands of simultaneous calls in any language<\/strong> without wait times or annoying \u00abpress 1\u00bb menus. Our virtual voice agent<\/strong><\/a> understands natural language to resolve queries, book appointments or redirect critical cases to the right department 24\/7. It is the ultimate solution to evolve your switchboard without increasing operational costs.<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb35px|30px|35px|30px|true|true\u00bb border_radii=\u00bbon|15px|15px|15px|15px\u00bb box_shadow_style=\u00bbpreset1″ global_colors_info=\u00bb{}\u00bb]<\/p>\n

Chat: Instant responses on the web<\/span><\/span><\/span><\/h3>\n

<\/span><\/span><\/span><\/p>\n

Offer instant and accurate responses<\/strong> right where your customers already are. This chat<\/strong> does not only answer frequent questions, but also accesses your database to offer personalized solutions and qualify leads in real-time. Guarantee a fluid and omnichannel experience<\/strong> that increases your web conversion rate.<\/div>\n

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Video: The New Frontier of Personalized Welcome.<\/span><\/span><\/span><\/h3>\n

<\/span><\/span><\/p>\n

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Portez la confiance num\u00e9rique \u00e0 un niveau sup\u00e9rieur avec un support visuel in real-time<\/strong>. Ideal for identity verification (KYC) processes, remote expertise, or complex technical support that requires ‘seeing to solve’. Allie la chaleur du contact humain \u00e0 l’efficacit\u00e9 de l’automatisation intelligente.<\/strong><\/p>\n<\/div>\n

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\u00a0Automate your company’s Virtual PBX<\/h2>\n

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Virtual Agents with Generative AI<\/span><\/span><\/h3>\n

Our virtual agents<\/strong> understand natural language, detect customer intent and execute complex actions (appointment scheduling, order lookups in the CRM) without human intervention.<\/p>\n

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Real-Time Call Transcription<\/span><\/span><\/h3>\n

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Instantly convert voice into text. Our engine <\/span>Speech-to-Text<\/strong> transcrit les conversations, allowing human agents to focus on the interaction and not on manual note-taking.<\/span><\/div>\n<\/div>\n

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Simultaneous Call Translation<\/span><\/span><\/span><\/span><\/h3>\n

<\/span><\/span><\/p>\n

Internationalize your business without hiring native agents. Our AI listens in one language, translates and synthesizes the voice<\/strong> into another language in real-time, thus eliminating language barriers.<\/div>\n

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Conversational Analytics (Speech Analytics)<\/span><\/span><\/h3>\n

<\/span><\/span><\/p>\n

\n
Transform recordings into data. Our tool de <\/span>Speech Analytics <\/strong><\/span>processes calls to detect behavior patterns, measure service quality and predict the risk of customer churn.<\/span><\/div>\n<\/div>\n

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global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbTrust conversational AI to improve your customer service\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbWe want to help you!\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.27.5″ header_font=\u00bb|600|||||||\u00bb header_font_size=\u00bb33px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb19px\u00bb button_border_width=\u00bb1px\u00bb button_border_radius=\u00bb10px\u00bb 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min_height=\u00bb91px\u00bb custom_padding=\u00bb29px||29px||true|\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Competitive Advantages of our <\/span>Conversational AI
<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/02\/omnicanalidad.webp\u00bb alt=\u00bbchat-y-voz-ia-conversacional\u00bb image_icon_width=\u00bb110px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.27.5″ header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bbnone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Real Omnichannel (Voice + Text)<\/span><\/h3>\n

<\/span><\/p>\n

\n
Our platform<\/a> does not differentiate between channels.. The same intelligence that answers a phone call handles your interactions sur <\/span>WhatsApp API<\/span><\/a> ou Webchat<\/a>, while maintaining a unified customer context.<\/span><\/div>\n<\/div>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/02\/analysis.webp\u00bb alt=\u00bbchat-y-voz-ia-conversacional\u00bb image_icon_width=\u00bb110px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bbnone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Analyse conversational<\/span><\/span><\/h3>\n

<\/span><\/p>\n

\n
\n
Identify your best agents, detect training needs and optimize sales scripts<\/strong> based on what really works during successful conversations.<\/span><\/div>\n<\/div>\n<\/div>\n

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Integration con tu CRM\u00a0<\/span><\/h3>\n

Our conversational AI platform is powered by your data. It seamlessly integrates with Salesforce<\/a>, HubSpot<\/a>, Zoho<\/a>, Zendesk <\/a>and any ERP on the market to deliver a truly personalized service from the very first \u201chello.\u201d<\/p>\n

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Conversational IVR<\/span><\/h3>\n

Allow your customers to explain the reason for their call in their own words<\/strong>, and the AI directs them instantly eliminating frustrating touch-tone menus for good.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2026\/02\/informe.webp\u00bb alt=\u00bbreconocimiento-de-voz-ia-conversacional\u00bb image_icon_width=\u00bb110px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bbnone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Machine Learning<\/span><\/h3>\n

The system evolves. The more interactions it handles, the more precise its understanding of the user becomes, reducing error rates and autonomously optimizing conversation flows.<\/p>\n

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Total Automation<\/span><\/h3>\n
\n
Unify voice, intelligence, and action in a single flow. While you speak, the technology summarizes the call<\/a>, updates your CRM and creates the next follow-up task.\u00a0<\/span><\/div>\n<\/div>\n

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\n

Sectors already automating with conversational AI<\/h2>\n<\/div>\n

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<\/span>Health and Clinics<\/h3>\n

<\/strong><\/p>\n

In many clinics, the phone never stops ringing, saturating the reception. L\u2019assistant IA<\/a> prend en charge chaque patient, confirms their identity and finds slots in real-time<\/strong>. Result: appointments managed automatically at all hours and receptionists available to calmly welcome patients. The AI can also perform an initial triage<\/strong>, directing the patient to the appropriate specialist and optimizing the medical workflow.<\/div>\n

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<\/span>Banking and Insurance<\/h3>\n
<\/span><\/div>\n
No one wants to dictate their credit card numbers over the phone to a stranger. Avec notre technologie de <\/span>Paiement S\u00e9curis\u00e9 (PCI-IA)<\/strong><\/span><\/a>, the agent transfers the call to a secure environment where the AI collects payment data. <\/span><\/div>\n
<\/div>\n
The customer is protected, PCI-DSS compliance is ensured, and the management of claims or policies via voice biometrics is simplified, accelerating customer service<\/span><\/div>\n

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Retail and E-commerce<\/span><\/h3>\n
<\/span><\/div>\n
Our virtual agent connects directly to your logistics system to inform the customer of their package’s location and delivery date.<\/div>\n
<\/div>\n

<\/p>\n

It can also manage returns, offer personalized discounts based on purchase history, and answer questions about sizes or technical specifications, thus turning after-sales support into a real conversion opportunity.<\/div>\n

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Frequently Asked Questions about Conversational AI for Businesses<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_toggle title=\u00bbHow does conversational AI differ from a traditional chatbot?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.6″ title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb hover_enabled=\u00bb0″ border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#f6443f\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″]<\/p>\n

While a chatbot<\/strong> operates under strict rules (\u201cif the user says A, respond B\u201d<\/strong>) and fails as soon as it goes off script, conversational AI<\/strong> leverages natural language processing (NLP)<\/strong> and generative AI<\/strong>. This enables it to understand context, intentions, and synonyms<\/strong>, while maintaining a fluid, human-like conversation<\/strong> capable of handling complex situations<\/strong>.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbDoes the AI learn from the conversations it has?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.16″ title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#f6443f\u00bb global_colors_info=\u00bb{}\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb]<\/p>\n

Yes. Our platform integrates Machine Learning algorithms that continuously train the model. The more interactions it handles, the better it understands the particularities of your business and your customers, increasing the automatic resolution rate over time without requiring constant manual programming.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbIs the AI capable of detecting if a customer is angry?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5″ title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#f6443f\u00bb global_colors_info=\u00bb{}\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb]<\/p>\n

Yes, thanks to sentiment analysis<\/strong>. The AI doesn\u2019t just analyze what<\/strong> is said, but also how<\/strong> it\u2019s said\u2014tone, speed, and choice of words. If it detects frustration<\/strong> or anger<\/strong>, it can adapt its response to be more empathetic<\/strong> or immediately transfer the call to a human supervisor<\/strong> to manage the situation.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbDoes the AI integrate with my CRM (Salesforce, HubSpot, Zoho…)?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.27.5″ title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#f6443f\u00bb global_colors_info=\u00bb{}\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb]<\/p>\n

You can manage all communications on a single platform, whether customers reach you via calls, WhatsApp, chat, or video calls<\/strong>. All information is centralized in a single history<\/strong>, allowing any agent to access previous conversations and continue interactions without losing context. Additionally, you can integrate the solution with your CRM<\/strong> for more effective customer follow-up.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbDoes the AI replace my human agents?\u00bb open_toggle_text_color=\u00bb#666666″ closed_toggle_background_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.16″ title_level=\u00bbh3″ title_font=\u00bb–et_global_body_font||||||||\u00bb title_font_size=\u00bb16px\u00bb title_letter_spacing=\u00bb-1px\u00bb border_radii=\u00bbon|8px|8px|8px|8px\u00bb border_color_all=\u00bb#f6443f\u00bb global_colors_info=\u00bb{}\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb]<\/p>\n

No, it reinforces them. The AI takes on 80% of repetitive tasks (sorting, frequent question resolution, transcription), freeing your agents to only handle complex or emotional interactions where they provide real strategic value.<\/p>\n

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Don’t let the competition get to the future of customer relations before you.<\/span><\/h2>\n

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