{"id":22885,"date":"2022-08-25T18:57:45","date_gmt":"2022-08-25T16:57:45","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=22885"},"modified":"2026-02-26T15:41:38","modified_gmt":"2026-02-26T14:41:38","slug":"chatbot","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/chatbot\/","title":{"rendered":"Chatbot"},"content":{"rendered":"

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Chatbot<\/h1>\n<\/div>\n

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Empower your conversations with Artificial Intelligence<\/h2>\n

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Automate your processes…<\/span><\/p>\n

The chatbot <\/span>will handle many tasks for you automatically <\/b>so that your agents can focus on more complex or higher value tasks for the customer.<\/span><\/p>\n

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…offer a personalized service…<\/span><\/p>\n

The bot will provide <\/span>tailored answers <\/b>to your clients and your employees will monitor its performance and be able to intervene if it was necessary.<\/span><\/p>\n

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…and improve the user experience<\/span><\/p>\n

Get even closer to your customers <\/span>by giving them the answer they are looking for when they need it most<\/b>. The chatbot will be available to assist them at any time and in any language.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb151px\u00bb custom_margin=\u00bb||8px|||\u00bb custom_padding=\u00bb0|0px|14px|0px|false|false\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb2px|auto||auto||\u00bb custom_padding=\u00bb50px|0px|0|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbOptimize your communications with our chatbot\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbLet us advise\u00bb title_tablet=\u00bb\u00bb title_phone=\u00bbOptimize your communications with our chatbot\u00bb title_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|600|||||||\u00bb header_font_size=\u00bb33px\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb10px\u00bb min_height=\u00bb143px\u00bb custom_margin=\u00bb-45px||-15px|||\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_padding_tablet=\u00bb50px|0|50px|0″ custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.17.6″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

What is a chatbot?<\/span><\/h2>\n

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A <\/span>chatbot or conversational robot <\/b>is an Artificial Intelligence system that is able to maintain a real-time conversation with customers via <\/span>text messages<\/b>. These services are often incorporated in <\/span>instant messaging applications or in a web chat <\/b>to facilitate contact via a button inserted in the company’s website. They aim to <\/span>reduce or even eliminate the agents handling times.<\/b><\/p>\n

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Manage more conversations automatically to improve the user experience<\/h2>\n

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Take advantage of the benefits of Artificial Intelligence to <\/span>improve productivity <\/b>and provide a service that exceeds customer expectations.<\/span><\/p>\n

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Offer <\/span>uninterrupted online support via <\/b>WhatsApp, Telegram or web chat 24\/7 and in any language.<\/span><\/p>\n

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Free your agents by transferring to them only the <\/span>most complex conversations or those for which the chatbot does not have the answer<\/b>.<\/span><\/p>\n

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Reduce resolution and response times <\/span>by automating the simplest procedures and processes.<\/b><\/p>\n

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All integrated into your communications platform to be where and when users need you.<\/span><\/p>\n

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What can you use a chatbot for?<\/h2>\n

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Receiving and categorizing messages<\/span><\/p>\n

Welcome users and find out the reason for their request<\/b>. The chatbot will manage the messages so that your customers are attended from the first moment.<\/span><\/p>\n

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Reminders<\/span><\/span><\/p>\n

Do your customers often forget appointments with your company? Avoid this by sending them <\/span>personalized messages reminding them of important appointments and events<\/b>.<\/span><\/p>\n

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Collecting data<\/span><\/span><\/p>\n

At the same time as your agents are attending to other conversations, <\/span>the chatbot will ask other customers for the information to speed up the process.<\/b><\/p>\n

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Tracking orders<\/span><\/span><\/p>\n

When completing a purchasing process, the chatbot will send the user an <\/span>automatic message confirming their order <\/b>and will keep them informed of its status.<\/span><\/p>\n

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Answer frequently asked questions<\/span><\/span><\/p>\n

Your agents <\/span>will no longer waste time typing the same answer to frequently asked questions<\/b>. The conversational robot will do this task for them.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/08\/book-appointments-chatbot.webp\u00bb alt=\u00bbbook-appointments-chatbot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Booking appointments<\/span><\/span><\/p>\n

Connect an appointment management software <\/b>to our communications solution and let the chatbot manage the appointment booking process in your company.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb163px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb15px||20px||false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbReady to enjoy the benefits of a chatbot?\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbContact us\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb33px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb20″ use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14″ header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb module_id=\u00bbherramientas\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_padding=\u00bb40px|0px|0px|0px|false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb91px\u00bb custom_padding=\u00bb29px||29px||true|\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\u00a0Advantages of Fonvirtual\u2019s chatbot<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/08\/increase-performance-chatbot.webp\u00bb alt=\u00bbincrease-performance-chatbot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Increased performance<\/span><\/p>\n

With a conversational robot, you can <\/span>handle a greater number of interactions <\/b>immediately, allowing your agents to be more productive and focus on tasks of greater value for the business.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/08\/security-chatbot.webp\u00bb alt=\u00bbsecurity-chatbot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Security<\/span><\/p>\n

In addition to <\/span>end-to-end encryption of chat conversations, <\/b>our system has additional security protocols in place, preventing data sharing with third parties or a potential data leakage.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/08\/automatize-chatbot.webp\u00bb alt=\u00bbautomatize-chatbot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

24\/7 availability<\/span><\/p>\n

Don’t worry about out-of-hours contacts. Chatbots are characterized by <\/span>being available 24 hours a day, 365 days a year<\/b>, so your customers will always be attended.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/08\/personalize-chatbot.webp\u00bb alt=\u00bbpersonalize-chatbot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Increased interactions<\/span><\/span><\/p>\n

Providing immediate responses will improve the company’s image and bring quality to the service you offer. <\/span>Customers will be encouraged to contact you <\/b>and are more likely to recommend you to others.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/08\/multi-language.webp\u00bb alt=\u00bbmulti-language\u00bb image_icon_width=\u00bb40%\u00bb image_tablet=\u00bb\u00bb image_phone=\u00bb\u00bb image_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Multi-language<\/span><\/span><\/p>\n

Chatbots <\/span>analyze and detect the language of the conversation <\/b>to ensure the success of the interaction. In this way, they adapt to the user’s needs to offer a more satisfactory experience.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/08\/avoid-mistakes-chatbot.webp\u00bb alt=\u00bbavoid-mistakes-chatbot\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.6″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Reducing mistakes<\/span><\/span><\/p>\n

Chatbots are able to detect details that humans may miss. They also have the <\/span>ability to improve through continuous learning systems <\/b>to avoid repeating mistakes in the future and to give more tailored answers.<\/span><\/p>\n

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