{"id":22730,"date":"2022-07-07T14:15:21","date_gmt":"2022-07-07T12:15:21","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=22730"},"modified":"2024-10-22T11:23:16","modified_gmt":"2024-10-22T09:23:16","slug":"supervisor","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/supervisor\/","title":{"rendered":"Supervisor"},"content":{"rendered":"

[et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bboff|desktop\u00bb disabled_on=\u00bboff|off|off\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb background_enable_image=\u00bboff\u00bb background_repeat=\u00bbround\u00bb custom_margin=\u00bb100px||||false|false\u00bb custom_margin_phone=\u00bb130px||||false|false\u00bb custom_margin_last_edited=\u00bboff|desktop\u00bb custom_padding=\u00bb0px||30px||false|false\u00bb custom_padding_phone=\u00bb1px||28px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb-60px|auto||auto||\u00bb custom_padding=\u00bb26px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.17.4″ header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb50px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb30px\u00bb header_font_size_last_edited=\u00bbon|desktop\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

\n

Supervisor<\/h1>\n<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.17.4″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Monitor from anywhere and on any device<\/span><\/h2>\n

[\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/09\/fonvirtual-supervisor-en.jpg\u00bb alt=\u00bbsupervisor\u00bb title_text=\u00bbfonvirtual-supervisor-en\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.18.0″ _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb width_last_edited=\u00bboff|desktop\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb min_height=\u00bb283.5px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/supervisor-tiempo-real.webp\u00bb alt=\u00bbsupervisor-in-real-time\u00bb image_icon_width=\u00bb75%\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb animation=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Monitor in real time…<\/span><\/span><\/p>\n

Monitor the communications and status of your agents, \u00ablisten\u00bb to conversations, \u00abwhisper\u00bb to the agent or join the three-way conversation.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/supervisor-control.webp\u00bb alt=\u00bbsupervisor-monitor\u00bb image_icon_width=\u00bb75%\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb animation=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

… and monitor your team’s activity…<\/span><\/span><\/p>\n

Access data, recordings or transcripts of all external or internal communications, by chat, voice or video.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/panel-dinamico-supervisor.webp\u00bb alt=\u00bbdashboard-supervisor\u00bb image_icon_width=\u00bb75%\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

…through a dynamic dashborad.<\/span><\/span><\/p>\n

Follow the activity from a browser or App with any device. Filter by period, group, agent or whatever you need.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbSecci\u00f3n\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb151px\u00bb custom_margin=\u00bb||8px|||\u00bb custom_padding=\u00bb0|0px|14px|0px|false|false\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb2px|auto||auto||\u00bb custom_padding=\u00bb50px|0px|0|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbWatch for improvement\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbContact us\u00bb title_last_edited=\u00bboff|desktop\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|600|||||||\u00bb header_font_size=\u00bb33px\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb10px\u00bb min_height=\u00bb143px\u00bb custom_margin=\u00bb-45px||-15px|||\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_padding_tablet=\u00bb50px|0|50px|0″ custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb68.4px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Controls in detail interactions with customers and employees<\/h2>\n

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Measure productivity and the achievement of your target KPIs with the power of big data:<\/span><\/p>\n

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Visualise in a single window and in real time the number of incoming, outgoing and missed chats, whatsapps, calls and video calls.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Know the status of each extension and the details of all internal and external interactions.
<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bbR||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Train your team by \u00ablistening\u00bb to their communications, intervening in them and communicating with them by chat or voice without the customer noticing.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_text _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

And all with any device, anywhere in the world and at any time.<\/span><\/p>\n

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Transcripts<\/span><\/span><\/p>\n

All conversations transcribed in text<\/strong> to follow the activity in real time.<\/span><\/p>\n

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Voice recordings<\/span><\/span><\/p>\n

Access full call recordings<\/strong> and on-demand<\/strong> recordings.<\/span><\/p>\n

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Video\u00a0 recordings<\/span><\/span><\/p>\n

Monitor video conferences<\/strong> with video recordings stored in the cloud.<\/span><\/p>\n

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Statistics\u00a0<\/span><\/span><\/p>\n

Filter and review<\/strong> the contacts attended, not attended, times… of the period you are interested in.<\/span><\/p>\n

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Satisfaction index<\/span><\/span><\/p>\n

Find out the overall and per-agent quality of service<\/strong> index, in great detail.<\/span><\/p>\n

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\u00a0 Monitoring functions to manage the team<\/span><\/span><\/span><\/h2>\n

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Change of status<\/span><\/span><\/p>\n

Act on the status of any extension by modifying the reception of interactions.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/agentes-de-call-center.png\u00bb alt=\u00bbagents-call-center\u00bb image_icon_width=\u00bb60%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Agent Chat<\/span><\/span><\/span><\/p>\n

Chat with the agent to help you manage interactions during your activity.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/geolocalizacion-supervisor.webp\u00bb alt=\u00bbgeolocation-supervisor\u00bb image_icon_width=\u00bb39%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Geolocation<\/span><\/p>\n

You can geolocate the extensions to know the location of the agents at any time.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/susurros-fonvirtual.jpg\u00bb alt=\u00bbwhispers-fonvirtual\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Whispers<\/span><\/p>\n

Communicate by voice with your agent during the call to provide guidance without the customer noticing.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/escuchas-supervisor.webp\u00bb alt=\u00bblisten-supervisor\u00bb image_icon_width=\u00bb60%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Listen<\/span><\/span><\/p>\n

Access your agents’ conversations in real time to assess quality and monitor service.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/llamada-a-tres.webp\u00bb alt=\u00bbthree-way-calls\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Three-way calls
<\/span><\/p>\n

Participate in a three-way call when it is necessary to intervene in the communication.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/control-horario-fonvirtual.webp\u00bb alt=\u00bbcontrol-horario-fonvirtual\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Time and attendance control
<\/span><\/p>\n

Use our software to control your employees’ working hours and comply with the regulations<\/strong>.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/llamada-a-tres.webp\u00bb alt=\u00bbprofile-customisation\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Profile customisation
<\/span><\/p>\n

Create levels of supervision by filtering profiles by number, department, global…<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb min_height=\u00bb163px\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb15px||20px||false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbAll the information on your activity available in real time.\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbWe want to get to know you!\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb33px\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb20″ use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14″ header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb module_id=\u00bbherramientas\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb custom_padding=\u00bb40px|0px|0px|0px|false|false\u00bb locked=\u00bboff\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb40px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Advantages of the supervisor profile<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/personalizable-supervisor.jpg\u00bb alt=\u00bbpersonalizable-supervisor\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Customisable<\/span><\/p>\n

The possibility of creating different supervisor views<\/strong> will allow us to adapt the panel to each control need.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/supervisor-multitarea.webp\u00bb alt=\u00bbsupervisor-multitasking\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Multitasking<\/span><\/p>\n

A supervisor profile may be reviewing multiple interactions<\/strong> and managing agent activity simultaneously<\/strong>.<\/span><\/strong><\/p>\n

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At any level
<\/span><\/p>\n

Create a single global supervisor<\/strong> with access to all agents or team supervisors<\/strong> according to your company’s needs.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/multicanal-fonvirtual.webp\u00bb alt=\u00bbmultichannel-fonvirtual\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Multi-channel<\/span><\/p>\n

The supervisor will be able to contact the agent via voice, video and chat<\/strong> depending on the need.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/cloud-fonvirtual.webp\u00bb alt=\u00bbcloud-fonvirtual\u00bb image_icon_width=\u00bb40%\u00bb image_tablet=\u00bb\u00bb image_phone=\u00bb\u00bb image_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

100% Cloud<\/span><\/p>\n

The supervisor profile is accessible from any location<\/strong> and device connected to the Internet thanks to webRTC.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/07\/supervisor-intuitivo.jpg\u00bb alt=\u00bbsupervisor-intuitive\u00bb image_icon_width=\u00bb40%\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.4″ _module_preset=\u00bbdefault\u00bb header_level=\u00bbh2″ header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Intuitive<\/span><\/p>\n

The monitoring dashboard is very easy to use and interpret<\/strong> and will optimise the performance of supervisors.<\/span><\/p>\n

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