{"id":22289,"date":"2022-02-09T16:37:58","date_gmt":"2022-02-09T15:37:58","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=22289"},"modified":"2022-09-27T10:51:18","modified_gmt":"2022-09-27T08:51:18","slug":"web-chat","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/web-chat\/","title":{"rendered":"Web Chat"},"content":{"rendered":"

[et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ background_color=\u00bb#ffffff\u00bb custom_padding=\u00bb||32px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb587px\u00bb custom_padding=\u00bb30px|0px|1px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.17.4″ header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb50px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb30px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Web Chat<\/h1>\n

[\/et_pb_text][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16″ header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb50px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb30px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Offer a different service through a chat with Artificial Intelligence<\/h2>\n

[\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/09\/chat-web-fv-en.jpg\u00bb alt=\u00bbchat-web\u00bb title_text=\u00bbchat-web-fv-en\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.18.0″ _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0″ locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.16″ min_height=\u00bb283px\u00bb custom_padding=\u00bb0px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbA rapid communication channel\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/02\/chatbot-rapid-channel.jpg\u00bb alt=\u00bbchatbot-rapid-channel\u00bb image_icon_width=\u00bb70%\u00bb _builder_version=\u00bb4.16″ header_level=\u00bbh3″ header_font=\u00bb||||||||\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb24%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Your clients just need to clic the web chat button<\/strong> that they will find on your company’s website to solve their doubts. They will do so completely free and anywhere in the world. It is that simple!<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbIntegrated with your tools\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/02\/chatbot-integrated.webp\u00bb alt=\u00bbchatbot-integrated\u00bb image_icon_width=\u00bb70%\u00bb _builder_version=\u00bb4.16″ header_level=\u00bbh3″ header_font=\u00bb||||||||\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb24%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

We will connect the live chat to your virtual PBX or call center.<\/strong> This way, the chatbot will serve customers through text messages while the agents manage calls or other chat conversations.
<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbSwitch from chat to call\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/02\/chatbot-switch-chat-call.webp\u00bb alt=\u00bbchatbot-switch-chat-call\u00bb image_icon_width=\u00bb70%\u00bb _builder_version=\u00bb4.16″ header_level=\u00bbh3″ header_font=\u00bb||||||||\u00bb header_text_align=\u00bbcenter\u00bb header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb24%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

When the agents receive a message, they will be able to make a voice call from the conversation itself.<\/strong> This will make easier to solve the question and, of course, that customer satisfaction increases.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbGet closer to your clients with our chat\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbDiscover how\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16″ header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40″ body_font=\u00bb|700|||||||\u00bb body_font_size=\u00bb20″ use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14″ header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ custom_padding=\u00bb44px|0px|42px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

What is a chatbot?<\/span><\/h3>\n

[\/et_pb_text][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

A chatbot is an Artificial Intelligence that has a real-time conversation with customers via text messages. These services, also known as virtual agents, are usually incorporated in a web chat to facilitate contact through a button on the company’s website and reduce or even eliminate agent handling times<\/span>.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

What are the functionalities of our chat<\/span>?<\/span><\/h3>\n

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The web chat allows to preview the message that the customer is writing before he sends it.<\/strong> You will be able to anticipate his needs to answer faster and offer a customized service.<\/span><\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbShare files\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbo||divi||400″ image_icon_width=\u00bb74px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb icon_font_size=\u00bb74px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Both agents and customers will be able to share files in the chat<\/strong> by a \u00abdrag & drop\u00bb system. Images, documents, audio files… can be sent. This way, customer service via chat can be more efficient and communication easier.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbSet automatic messages\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbZ||divi||400″ image_icon_width=\u00bb74px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb icon_font_size=\u00bb74px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Forget about writing the same over and over again! Thanks to Artificial Intelligence, you can set a chatbot and automatic messages<\/strong> for certain situations, such as welcoming your clients.<\/span><\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbSwitch from chat to call instantly\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb74px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ header_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb icon_font_size=\u00bb74px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

One of the main advantages of our chat is the integration with the virtual PBX so that the agent can switch from chat to call from the conversation itself<\/strong>. This makes that the conversation can be solved in less time.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbChats transfer\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb74px\u00bb title_last_edited=\u00bboff|desktop\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb icon_font_size=\u00bb74px\u00bb global_colors_info=\u00bb{}\u00bb title__hover_enabled=\u00bboff|hover\u00bb title__hover=\u00bbDisfruta de sus funcionalidades\u00bb]<\/p>\n

If the chatbot distributes a web chat of a case managed by a colleague and you do not know how to serve it, you can transfer it to any member of the team<\/strong> in a rapid and easy way with one click.
<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbSecure conversations\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb74px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb icon_font_size=\u00bb74px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

The conversations that the agents and the chatbot have from your live chat software will always be encrypted<\/strong>, which adds security to communications. The client can always be sure that his data is protected.
<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|45px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbImprove your customer service with a chatbot\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbContact us\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16″ header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40″ body_font_size=\u00bb20″ use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14″ header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Boosting your web chat with Artificial Intelligence
<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbSet automatic answers\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbI||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

You can set automatic messages so that the chatbot serves your customers in certain situations. This way, the agents will not need to write the same over and over again<\/strong>. They can dedicate, for example, to customize the answers that they will give while the system is encharged of the repetitive tasks. <\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbOffer 24\/7 availability\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbI||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Chatbots have the adavantage of being available every day of the year and at any time<\/strong>. This way, no matter when the chat web is received, your customers will not be unattended.<\/span><\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbSet an intelligent message distribution\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbI||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

The Artificial Intelligence system is able to detect the status of the agent<\/strong>, so when he is not available or he is answering another call, video or another chat, the message will not be delivered to him. This way, we will avoid that the agents saturate and we will gain efficiency and productivity. <\/span><\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbServe in multiple languages\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbI||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ header_text_align=\u00bbleft\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

A chatbot integrated in the live chat software allows to serve customers in any language<\/strong>. Your clients will appreciate and you will boost your service and the image of your company.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Integrate your telephony: switch from chat to call<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbConnect the web chat to your telephony system\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb74px\u00bb image_icon_width_tablet=\u00bb50px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb icon_font_size=\u00bb74px\u00bb image_max_width_tablet=\u00bb50px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Thanks to WebRTC technology with which our virtual PBX and call center software work, we can integrate the web chat<\/strong> so that you can manage your messages from the same interface where you receive voice and video calls.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbSwitch from chat to call instantly\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb74px\u00bb image_icon_width_tablet=\u00bb50px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ header_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb icon_font_size=\u00bb74px\u00bb image_max_width_tablet=\u00bb50px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

The web chat integration with your communication system will allow you to make a voice call with the client directly from the chat, without the need for the customer to give his number<\/strong>. He will receive it on his computer and you can both talk as if it was a phone call.<\/span><\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_blurb title=\u00bbServe your clients anywhere\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ image_icon_width=\u00bb74px\u00bb image_icon_width_tablet=\u00bb50px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb icon_font_size=\u00bb74px\u00bb image_max_width_tablet=\u00bb50px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

As with the calls you receive at your PBX or call centre, you can manage your live chat messages from any device (computer, mobile or tablet) with an Internet connection<\/strong>. It doesn’t matter if you are in the office or travelling around the world.<\/span><\/span><\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb36px|0px|34px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbOffer a quality customer service with Fonvirtual’s web chat\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbWe help you!\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16″ header_level=\u00bbh3″ header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40″ body_font_size=\u00bb20″ use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14″ header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ min_height=\u00bb706.2px\u00bb custom_padding=\u00bb50px|0px|33px|0px|false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.17.4″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

What are the advantages of serving your clients with a web chat?<\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3″ _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbIncrease sales\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbZ||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width_tablet=\u00bb50px\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.17.4″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb image_max_width_tablet=\u00bb50px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

A web chat allows to serve your customers exactly when they need it<\/strong>. This way, we encourage, not only the conversion rate, but also that they repeat the experience.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbFree for your customers\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbZ||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Receiving the messages of the web chat in your extensions will be completely free<\/strong>. Moreover, your clients will not need to pay for using this channel when they want to contact you.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbIntegrated with other tools\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbZ||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

In addition to the virtual PBX or call centre software, you can connect the live chat software to your favourite tools<\/strong>, such as your company’s CRM to get instant customer information.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbReduce costs\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbZ||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

An agent can serve a customer<\/strong>, while the chatbot attends to other conversations. This allows to increase the efficiency of your customer service with less resources.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbMakes contact easier\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbZ||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

The fact that the service is instant and the medium is free for your customers will encourage them to talk to you<\/strong> to solve their queries, increasing the possibilities of converting the contact into a sale.<\/span><\/span><\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbImprove your company’s image\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbZ||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Customers will perceive that you want to make everything easier by offering them a convenient, quick and easy-to-use means of communication<\/strong>, which will positively influence the image they have of your business.
<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbQuick answers\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbZ||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb title__hover_enabled=\u00bboff|desktop\u00bb title__hover=\u00bbDisfruta de sus funcionalidades\u00bb]<\/p>\n

The live chat is the quickest way of answering your customers<\/strong>. They will only need to click the button that they will find on your website and you can talk in real time.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbGreater customer satisfaction\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbZ||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Your clients will appreciate that the question is quickly solved. This will help you to connect with them and facilitate the building of stronger and more lasting relationships<\/strong>.
<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbFirst contact resolution\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbZ||divi||400″ icon_placement=\u00bbleft\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

The fact that the agents can switch from chat to call with just one click<\/strong>, along with the efficiency of chatbots, allows to better understand the needs of your customers and reduces the possibility of leaving the conversation.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16″ custom_padding=\u00bb2px|0px|50px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb14px|0px|0|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

How our web chat works?<\/span><\/span><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2″ admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb410px\u00bb custom_margin=\u00bb27px|auto|-29px|auto||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbInsert the button code into your website\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16″ header_text_align=\u00bbleft\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

We will give you a code so you can include a chat buttonin WordPress, Joomla, Magento, Drupal… or any other content management system you use. You can incorporate it in as many places as you want with the same code.<\/strong> Moreover, you will have the option to customise the button so it matches the them of your website.<\/span><\/span><\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbYour clients will be just a click away\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16″ header_text_align=\u00bbleft\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

While they are browsing your website, users can contact with your enterprise from anywhere. By clicking on the live chat, a chatbot will welcome them and it will put him in contact with an agent immediately and free of charge<\/strong>. In case there is none available, the system itself will assist him to avoid dissatisfaction.<\/span><\/span><\/span><\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.16″ custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbYou will receive the message in your extensions\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bbb||divi||400″ icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16″ header_text_align=\u00bbleft\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

If the chatbot does not know the answer, you will receive the messages of your virtual PBX or call center software to be managed by an agent. You can\u00a0 provide real-time chat customer support from anywhere in the world<\/strong>. You simply need access to the browser of a device with an internet connection.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbIs that simple!\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16″ header_text_align=\u00bbleft\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Offer a free and easy to use means of communication with your company. You will be able to contact them wherever they are and they will also perceive that you want to make it easy for them. For a single fixed fee, you can send and receive as many messages as you want. Fonvirtual does not charge you for each message sent<\/strong>, so you can dedicate all the time you need to your customers.<\/span><\/p>\n

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