{"id":16188,"date":"2019-12-12T16:39:45","date_gmt":"2019-12-12T15:39:45","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=16188"},"modified":"2025-03-05T11:52:25","modified_gmt":"2025-03-05T10:52:25","slug":"microsoft-dynamics","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/crm-cti-integration\/microsoft-dynamics\/","title":{"rendered":"CTI Integration Microsoft Dynamics"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb50px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb40px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div>\n<h1 style=\"color: #f6343f; text-align: center;\">Integration with Microsoft Dynamics\u00ae<\/h1>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"font-weight: 300; font-size: 25px; color: #999999; text-align: center;\">Integrate your virtual PBX and call center with the Microsoft Dynamics\u00ae CRM management platform.<\/h2>\n<p style=\"text-align: center;\"><a id=\"69d73664e1162\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=84IpNvULm-I&#038;rel=0&#038;width=750&#038;height=450\" title=\"\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/01\/integration-cti-crm-microsoft-dynamics-video.png\" class=\"video_lightbox_anchor_image\" alt=\"Int\u00e9gration CTI avec Microsoft Dynamics\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(750);\r\n            var ratio = parseFloat(0.6);\r\n            var height = parseFloat(450);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=84IpNvULm-I&amp;rel=0&amp;width=750&amp;height=450';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.6);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+750+\", ratio \"+0.6+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69d73664e1162\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbImprove your agent&#8217;s efficiency\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-crm-integration-efficiency-1-2.jpg\u00bb alt=\u00bbcti-crm-integration-efficiency\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_tablet=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The integration of Microsoft Dynamics\u00ae with the virtual PBX or call center allows you to collect all the information in one place.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15169,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}\">The integration of Microsoft Dynamics\u00ae with the <a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\">virtual PBX<\/a> or call center allows you to collect all the information in one place.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbAutomate tasks\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-crm-integration-automate-2.jpg\u00bb alt=\u00bbcti-crm-integration-automate\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_tablet=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The connection of your telephony system with the CRM allows to automate all processes of telephone attention with customers.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15169,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}\">The connection of your telephony system with the CRM allows to <strong>automate<\/strong> all processes of telephone attention with customers.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbIncrease sales\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-crm-integration-sales-2.jpg\u00bb alt=\u00bbcti-crm-integration-sales\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_tablet=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The agents will be more productive thanks to the advantages of combining the functionalities of the PBX with the CRM Microsoft Dynamics\u00ae.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15169,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}\">The agents will be more productive thanks to the advantages of combining the <strong>functionalities<\/strong> of the PBX with the CRM Microsoft Dynamics\u00ae.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbIntegrate your virtual PBX or call center with Microsoft Dynamics\u00ae\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbLearn More\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb54px|0px|1px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; text_text_color=\u00bb#f6343f\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f;\"><span style=\"font-family: 'Roboto',Helvetica,Arial,Lucida,sans-serif; font-size: x-large;\">Advantages of integrating Microsoft Dynamics\u00ae with your phone network<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 style=\"font-weight: 300; font-size: 20px; color: #999999; text-align: center;\"><span style=\"color: #666666; font-family: 'Roboto',Helvetica,Arial,Lucida,sans-serif; font-size: large;\">The integration of Microsoft Dynamics<span style=\"font-family: inherit; font-weight: normal;\">\u00ae<\/span> and Fonvirtual offers many benefits for your business<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb||10px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbCombine your information\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<span style=\"font-weight: 400;\">Combine information from your <a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\">contact center<\/a> or virtual PBX with Microsoft Dynamics\u00ae. Increase your <\/span><b>agents&#8217; productivity <\/b><span style=\"font-weight: 400;\">by giving them access to customer information before picking up the call. <\/span><br \/>\n[\/et_pb_blurb][et_pb_blurb title=\u00bbImprove your customer service\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Integrating with Microsoft Dynamics\u00ae, will give you direct access to all the information concerning your customers in order to offer them a <strong>personalized service<\/strong>. <\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/integration-cti-crm-benefits-2.png\u00bb alt=\u00bbcti-crm-integration-benefits\u00bb align=\u00bbcenter\u00bb align_tablet=\u00bbcenter\u00bb align_phone=\u00bb\u00bb align_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb|-5px||5px\u00bb custom_padding=\u00bb|||0px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbSimplify your sales process\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The advanced functionalities of the Fonvirtual services will allow you to automate processes and tasks. As a result you will get a more efficient attention.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15297,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}\">The advanced functionalities of the Fonvirtual services will allow you to automate processes and tasks. As a result you will get a more efficient attention.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbAccess statistics in order to improve\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Monitor and measure your results with the statistics and reports that will be recorded about your phone performance and attention given. This way you can make informed decisions.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15297,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}\">Monitor and measure your results with the statistics and reports that will be recorded about your phone performance and attention given. This way you can make informed decisions.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb36px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbWant to integrate your call center software or virtual PBX with Microsoft Dynamics\u00ae?\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbContact Us!\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font=\u00bb|700|||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; text_text_color=\u00bb#f6343f\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f; text-align: center;\">Want to know more?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #999999; font-family: inherit; font-size: large; font-weight: normal;\">Many customers have already integrated their Virtual PBX or Call center with Microsoft Dynamics\u00ae.\u00a0<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb||70px|\u00bb custom_padding=\u00bb||70px|\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-integration-microsoft-dynamics-pbx.png\u00bb alt=\u00bbcti-integration-microsoft-dynamics-pbx\u00bb show_bottom_space=\u00bboff\u00bb align=\u00bbcenter\u00bb align_tablet=\u00bbcenter\u00bb align_phone=\u00bb\u00bb align_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbWhat is Microsoft Dynamics?\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x3d;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.21.0&#8243; body_text_align=\u00bbjustify\u00bb text_orientation=\u00bbjustified\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\"><span style=\"font-weight: 400;\">Microsoft Dynamics<\/span><\/a><span style=\"font-weight: 400;\"> is a CRM that uses decision intelligence to process all types of data. It improves the user\u2019s decision making thanks to the information gathered from the activity of the company.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbWhat tools does it offer?\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x3d;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; body_text_align=\u00bbjustify\u00bb text_orientation=\u00bbjustified\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<span style=\"font-weight: 400;\">It offers numerous tools that work with Artificial Intelligence. Therefore, it can facilitate not only customer service, but also sales, marketing, project management, and more. It also includes ERP functions to optimize all company processes.\u00a0<\/span><br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div itemprop=\"video\" itemscope itemtype=\"http:\/\/schema.org\/VideoObject\"><!-- [et_pb_line_break_holder] --><meta itemprop=\"duration\" content=\"PT1M58S\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"uploadDate\" content=\"2020-01-08T16:47:19Z\"\/><!-- [et_pb_line_break_holder] --><meta itemprop=\"thumbnailURL\" content=\"https:\/\/i.ytimg.com\/vi\/84IpNvULm-I\/hqdefault.jpg\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"interactionCount\" content=\"11\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"embedURL\" content=\"https:\/\/youtube.googleapis.com\/v\/84IpNvULm-I\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"name\" content=\"CTI integrations with Microsoft Dynamics - Virtual PBX and Call Center Software\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"description\" content=\"\u260e\ufe0f Welcome to Fonvirtual Channel \u260e\ufe0f To subscribe, click here: https:\/\/www.youtube.com\/c\/Fonvirtual?...\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->Integrate your Virtual PBX or Call Centre Software with Microsoft Dynamics. <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->? Integrating your telephone solution with Microsoft Dynamics will allow you to:<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->?Enhance the relationship between the customer and the company.<!-- [et_pb_line_break_holder] -->?Improve telephone management and customer service.<!-- [et_pb_line_break_holder] -->? Calls will be traced and identified in the CRM.<!-- [et_pb_line_break_holder] -->? Automate tasks and improve agent performance.<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->?Optimise your company&#8217;s communications with our CRM integration with the Virtual Switchboard service or Call Centre Software.<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->You will obtain a personalised service for your business model, with the functionalities that best suit your needs: voice mail, timetables, voicemail, internal communication tools, etc. <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->If you want to find out more about CRM software integrations, this video might help you:<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->? CRM Integrations for your Virtual PBX and Call Center Software: https:\/\/youtu.be\/AEiHxriEpVI\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->More information on this link: https:\/\/fonvirtual.com\/en\/crm-cti&#8230;\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->Visit our website:<!-- [et_pb_line_break_holder] -->\u260e\ufe0f https:\/\/fonvirtual.com\/\u200ben\/\u200b<!-- [et_pb_line_break_holder] -->? https:\/\/fonvirtual.com\/en\/blog\/\u200b\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->? LinkedIn: https:\/\/www.linkedin.com\/company\/fonv&#8230;\u200b<!-- [et_pb_line_break_holder] -->? Facebook: https:\/\/www.facebook.com\/Fonvirtual\u200b\/\u200b<!-- [et_pb_line_break_holder] -->? Twitter: https:\/\/twitter.com\/fonvirtual\/\u00bb \/>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; specialty=\u00bbon\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb custom_margin=\u00bb||-81px||false|false\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb||3px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover_enabled=\u00bbon|desktop\u00bb custom_padding__hover=\u00bb||3px|||\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #ffffff; font-weight: 400; font-size: 13pt; letter-spacing: -1px;\">But that&#8217;s not all&#8230; If you want to know more :<\/span><\/p>\n<p>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe00e;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/cloud-pbx\/\"><span style=\"color: #ffffff; font-size: 12pt;\">Cloud PBX\u00a0<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe60f;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||||false|false\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\"><span style=\"color: #ffffff; font-size: 12pt;\">Call Center Software<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x77;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/webrtc\/\"><span style=\"color: #ffffff; font-size: 12pt;\">WebRTC Technology\u00a0<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; specialty_columns=\u00bb2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_row_inner _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||-43px|||\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb-45px||||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb||3px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column_inner saved_specialty_column_type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff; font-weight: 400; font-size: 13pt; letter-spacing: -1px;\">Not your language?<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb63px||0px|0px|false|false\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb60px||20px||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb0px||0px|0px|false|false\u00bb border_radii=\u00bbon|4px|4px|4px|4px\u00bb box_shadow_style=\u00bbpreset2&#8243; locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb custom_margin__hover_enabled=\u00bbon|desktop\u00bb custom_margin__hover=\u00bb63px||0px|0px|false|false\u00bb][et_pb_column_inner saved_specialty_column_type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/fr\/standard-telephonique\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/flag-800-28_opt.png\u00bb alt=\u00bbagente-de-call-center\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.27.4&#8243; header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb animation=\u00bboff\u00bb hover_enabled=\u00bb0&#8243; image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/fr\/integration-cti-crm\/microsoft-dynamics\/\"><span style=\"color: #333333; font-weight: 400; font-size: 12pt; letter-spacing: -1px;\">Visitez Fonvirtual en fran\u00e7ais<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/centralita-virtual\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/flag-spain.png\u00bb alt=\u00bbflag-spain\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.27.4&#8243; header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb animation=\u00bboff\u00bb hover_enabled=\u00bb0&#8243; image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/integracion-cti-crm\/microsoft-dynamics\/\"><span style=\"color: #333333; font-weight: 400; font-size: 12pt; letter-spacing: -1px;\">Visita Fonvirtual en espa\u00f1ol<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/mx\/conmutador-telefonico-pbx\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/descarga-2_opt.png\u00bb alt=\u00bbagente-de-call-center\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.27.4&#8243; header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb||6px|20px|false|false\u00bb animation=\u00bboff\u00bb hover_enabled=\u00bb0&#8243; image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/mx\/integracion-cti-crm\/microsoft-dynamics\/\"><span style=\"color: #333333; font-weight: 400; font-size: 12pt; letter-spacing: -1px;\">Entra aqu\u00ed para Fonvirtual M\u00e9xico<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Integration with Microsoft Dynamics\u00ae Integrate your virtual PBX and call center with the Microsoft 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