{"id":16080,"date":"2019-12-12T13:19:03","date_gmt":"2019-12-12T12:19:03","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=16080"},"modified":"2025-12-02T13:19:38","modified_gmt":"2025-12-02T12:19:38","slug":"salesforce","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/crm-cti-integration\/salesforce\/","title":{"rendered":"CTI Integration Salesforce"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb499px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb50px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb40px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div>\n<h1 style=\"color: #f6343f; text-align: center;\">Integration with Salesforce\u00ae<\/h1>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"font-weight: 300; font-size: 25px; color: #999999; text-align: center;\">Integrate your virtual PBX and call center with the Salesforce\u00ae CRM management platform.<\/h2>\n<p>&nbsp;<\/p>\n<div style=\"text-align: center;\">\u00a0<\/div>\n<div style=\"text-align: center;\"><a id=\"69d9d12499fca\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=-98X4UCFyIQ&#038;rel=0&#038;width=750&#038;height=450\" title=\"\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/crm-cti-integration-salesforce.png\" class=\"video_lightbox_anchor_image\" alt=\"CTI integration with Salesforce\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(750);\r\n            var ratio = parseFloat(0.6);\r\n            var height = parseFloat(450);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=-98X4UCFyIQ&amp;rel=0&amp;width=750&amp;height=450';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.6);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+750+\", ratio \"+0.6+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69d9d12499fca\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script><\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_margin=\u00bb-38px|auto||auto||\u00bb custom_padding=\u00bb0px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbImprove your agent&#8217;s efficiency\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-crm-integration-efficiency-1.jpg\u00bb alt=\u00bbcti-crm-integration-efficiency\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_tablet=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Increase the productivity of your employees by integrating Salesforce\u00ae with the virtual PBX or Fonvirtual's call center software.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15169,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}\">Increase the <strong>productivity<\/strong> of your employees by integrating Salesforce\u00ae with the <a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\">virtual PBX<\/a> or Fonvirtual&#8217;s call center software.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbAutomate tasks\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-crm-integration-automate.jpg\u00bb alt=\u00bbcti-crm-integration-automate\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_tablet=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Improve the company\u2019s telephony system by automating call reception and identifying the customer\u2019s record before answering the call.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15169,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}\">Improve the company\u2019s telephony system by <strong>automating<\/strong> call reception and identifying the customer\u2019s record before answering the call.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbIncrease sales\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-crm-integration-sales.jpg\u00bb alt=\u00bbcti-crm-integration-sales\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_tablet=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;It combines the advantages provided by the functionalities of the Fonvirtual telephony system with the advantages of working with Salesforce\u00ae.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15169,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}\">It combines the advantages provided by the <strong>functionalities<\/strong> of the Fonvirtual telephony system with the advantages of working with Salesforce\u00ae.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbIntegrate your virtual PBX or call center with Salesforce\u00ae\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbLearn More\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb54px|0px|1px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; text_text_color=\u00bb#f6343f\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f;\"><span style=\"font-family: 'Roboto',Helvetica,Arial,Lucida,sans-serif; font-size: x-large;\">Advantages of integrating Salesforce\u00ae with your phone network<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 style=\"font-weight: 300; font-size: 20px; color: #999999; text-align: center;\"><span style=\"color: #666666; font-family: 'Roboto',Helvetica,Arial,Lucida,sans-serif; font-size: large;\">The integration of Salesforce<span style=\"font-family: inherit; font-weight: normal;\">\u00ae<\/span> and Fonvirtual offers many benefits for your business<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb||10px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbIncreases agent productivity\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">Combine information from your <a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\">contact center<\/a> or virtual PBX with Salesforce\u00ae. Agents will have access to all client data <strong>before they even answer the call.<\/strong><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbPersonalized assistance for each client\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">The Salesforce\u00ae CRM allows you to <strong>create<\/strong> a customer profile when a call is made. With the <strong>information<\/strong> gathered, you can provide a more personal experience the next time you speak with the customer.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/integration-cti-crm-benefits.png\u00bb alt=\u00bbcti-crm-integration-benefits\u00bb align=\u00bbcenter\u00bb align_tablet=\u00bbcenter\u00bb align_phone=\u00bb\u00bb align_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb|-5px||5px\u00bb custom_padding=\u00bb|||0px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbSell smarter and faster\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\">Simplify your sales process by <strong>automating<\/strong> actions and improving agent performance by eliminating unnecessary repetitive tasks.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbAccess statistics panel\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<span style=\"font-weight: 400;\">Integrating with Salesforce\u00ae allows you to obtain a detailed analysis of your activity that helps you making decisions in a more appropriate way to <strong>optimize your strategy<\/strong>.<\/span><br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb36px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbWant to integrate your call center software or virtual PBX with Salesforce\u00ae?\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbContact Us!\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font=\u00bb|700|||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; text_text_color=\u00bb#f6343f\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f; text-align: center;\">Want to know more?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #999999; font-family: inherit; font-size: large; font-weight: normal;\">Many customers have already integrated their Virtual PBX or Call center with Salesforce\u00ae.\u00a0<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb||70px|\u00bb custom_padding=\u00bb||70px|\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-integration-salesforce-pbx.png\u00bb alt=\u00bbcti-integration-salesforce-pbx\u00bb show_bottom_space=\u00bboff\u00bb align=\u00bbcenter\u00bb align_tablet=\u00bbcenter\u00bb align_phone=\u00bb\u00bb align_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbWhat is Salesforce\u00ae ?\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x3d;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; body_text_align=\u00bbjustify\u00bb text_orientation=\u00bbjustified\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/uk\/\">Salesforce<\/a><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.salesforce.com\/uk\/\">\u00a0<\/a>helps companies improve their relationship with their customers thanks to a management platform. This software allows you to work directly using the Internet because all the information collected is stored in the cloud.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbWhat tools does it offer?\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x3d;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; body_text_align=\u00bbjustify\u00bb text_orientation=\u00bbjustified\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<span style=\"font-weight: 400;\">This system provides many essential tools to manage customer service efficiently. It includes an agenda that compiles all customer information individually. In addition, it has a space dedicated to recording all commercial activities carried out by the company.<\/span>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div itemprop=\"video\" itemscope itemtype=\"http:\/\/schema.org\/VideoObject\"><!-- [et_pb_line_break_holder] --><meta itemprop=\"duration\" content=\"PT1M57S\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"uploadDate\" content=\"2019-12-26T15:56:53Z\"\/><!-- [et_pb_line_break_holder] --><meta itemprop=\"thumbnailURL\" content=\"https:\/\/i.ytimg.com\/vi\/-98X4UCFyIQ\/hqdefault.jpg\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"interactionCount\" content=\"23\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"embedURL\" content=\"https:\/\/youtube.googleapis.com\/v\/-98X4UCFyIQ\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"name\" content=\"CTI integrations with Salesforce - Virtual PBX and Call Center Software\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"description\" content=\"\u260e\ufe0f Welcome to Fonvirtual Channel \u260e\ufe0f To subscribe, click here: https:\/\/www.youtube.com\/c\/Fonvirtual?...\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->Integrate your Virtual PBX or Call Centre Software with Salesforce. <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->? Integrating your telephone solution with Salesforce will allow you to:<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->?Enhance the relationship between the customer and the company.<!-- [et_pb_line_break_holder] -->?Improve telephone management and customer service.<!-- [et_pb_line_break_holder] -->? Calls will be traced and identified in the CRM.<!-- [et_pb_line_break_holder] -->? Automate tasks and improve agent performance.<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->?Optimise your company&#8217;s communications with our CRM integration with the Virtual Switchboard service or Call Centre Software.<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->You will obtain a personalised service for your business model, with the functionalities that best suit your needs: voice mail, timetables, voicemail, internal communication tools, etc. <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->If you want to find out more about CRM software integrations, this video might help you:<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->? CRM Integrations for your Virtual PBX and Call Center Software: https:\/\/youtu.be\/AEiHxriEpVI\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->More information on this link: https:\/\/fonvirtual.com\/en\/crm-cti&#8230;\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->Visit our website:<!-- [et_pb_line_break_holder] -->\u260e\ufe0f https:\/\/fonvirtual.com\/\u200ben\/\u200b<!-- [et_pb_line_break_holder] -->? https:\/\/fonvirtual.com\/en\/blog\/\u200b\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->? LinkedIn: https:\/\/www.linkedin.com\/company\/fonv&#8230;\u200b<!-- [et_pb_line_break_holder] -->? Facebook: https:\/\/www.facebook.com\/Fonvirtual\u200b\/\u200b<!-- [et_pb_line_break_holder] -->? Twitter: https:\/\/twitter.com\/fonvirtual\/\u00bb \/>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; specialty=\u00bbon\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f6343f\u00bb custom_margin=\u00bb||-81px||false|false\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb||3px|||\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover_enabled=\u00bbon|desktop\u00bb custom_padding__hover=\u00bb||3px|||\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #ffffff; font-weight: 400; font-size: 13pt; letter-spacing: -1px;\">But that&#8217;s not all&#8230; If you want to know more :<\/span><\/p>\n<p>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe00e;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/cloud-pbx\/\"><span style=\"color: #ffffff; font-size: 12pt;\">Cloud PBX\u00a0<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe60f;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||||false|false\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\"><span style=\"color: #ffffff; font-size: 12pt;\">Call Center Software<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x77;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/webrtc\/\"><span style=\"color: #ffffff; font-size: 12pt;\">WebRTC Technology\u00a0<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; specialty_columns=\u00bb2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_row_inner _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||-43px|||\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb-45px||||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb||3px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column_inner saved_specialty_column_type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff; font-weight: 400; font-size: 13pt; letter-spacing: -1px;\">Not your language?<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb63px||0px|0px|false|false\u00bb custom_margin_tablet=\u00bb\u00bb custom_margin_phone=\u00bb60px||20px||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb0px||0px|0px|false|false\u00bb border_radii=\u00bbon|4px|4px|4px|4px\u00bb box_shadow_style=\u00bbpreset2&#8243; locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb custom_margin__hover_enabled=\u00bbon|desktop\u00bb custom_margin__hover=\u00bb63px||0px|0px|false|false\u00bb][et_pb_column_inner saved_specialty_column_type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/fr\/standard-telephonique\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/flag-800-28_opt.png\u00bb alt=\u00bbagente-de-call-center\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.27.4&#8243; header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/fr\/integration-cti-crm\/salesforce\/\"><span style=\"color: #333333; font-weight: 400; font-size: 12pt; letter-spacing: -1px;\">Visitez Fonvirtual en fran\u00e7ais<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/centralita-virtual\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/flag-spain.png\u00bb alt=\u00bbflag-spain\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.27.4&#8243; header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/integracion-cti-crm\/salesforce\/\"><span style=\"color: #333333; font-weight: 400; font-size: 12pt; letter-spacing: -1px;\">Visita Fonvirtual en espa\u00f1ol<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/mx\/conmutador-telefonico-pbx\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2022\/01\/descarga-2_opt.png\u00bb alt=\u00bbagente-de-call-center\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.27.4&#8243; header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb||6px|20px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/mx\/integracion-cti-crm\/salesforce\/\"><span style=\"color: #333333; font-weight: 400; font-size: 12pt; letter-spacing: -1px;\">Entra aqu\u00ed para Fonvirtual M\u00e9xico<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_divider show_divider=\u00bboff\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Integration with Salesforce\u00ae Integrate your virtual PBX and call center with the Salesforce\u00ae CRM management platform. &nbsp; \u00a0 <a id=\"69d9d1249e3c7\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=-98X4UCFyIQ&#038;rel=0&#038;width=750&#038;height=450\" title=\"\"><img 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