{"id":15968,"date":"2019-12-12T11:18:50","date_gmt":"2019-12-12T10:18:50","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=15968"},"modified":"2022-09-02T11:32:11","modified_gmt":"2022-09-02T09:32:11","slug":"freshdesk","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/crm-cti-integration\/freshdesk\/","title":{"rendered":"CTI Integration Freshdesk"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb50px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb40px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div>\n<h1 style=\"color: #f6343f; text-align: center;\">Integration with Freshdesk\u00ae<\/h1>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"font-weight: 300; font-size: 25px; color: #999999; text-align: center;\">Integrate your virtual PBX and call center with the Freshdesk\u00ae management platform.<\/h2>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">\u00a0<span style=\"font-weight: 400;\"><a id=\"69e1c7f19614f\" rel=\"wp-video-lightbox\" href=\"https:\/\/www.youtube.com\/watch?v=koM_f-jWjSE&#038;rel=0&#038;width=750&#038;height=450\" title=\"\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/01\/crm-cti-integration-freshdesk-video.png\" class=\"video_lightbox_anchor_image\" alt=\"CTI Integration with Freshdesk\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(750);\r\n            var ratio = parseFloat(0.6);\r\n            var height = parseFloat(450);\r\n            var link = 'https:\/\/www.youtube.com\/watch?v=koM_f-jWjSE&amp;rel=0&amp;width=750&amp;height=450';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.6);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+750+\", ratio \"+0.6+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69e1c7f19614f\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb min_height=\u00bb365px\u00bb custom_padding=\u00bb0px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbImprove your agent&#8217;s efficiency\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-crm-integration-efficiency-1.jpg\u00bb alt=\u00bbcti-crm-integration-efficiency\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh2&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb image_icon_width_tablet=\u00bb75%\u00bb]<\/p>\n<p style=\"text-align: center;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Improve the operability of your extensions and agents with the integration of our virtual PBX and call center with Freshdesk\u00ae.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15169,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}\">Improve the operability of your extensions and agents with the integration of our <a href=\"https:\/\/fonvirtual.com\/en\/virtual-pbx\/\">virtual PBX<\/a> and call center with Freshdesk\u00ae.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbAutomate tasks\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-crm-integration-automate.jpg\u00bb alt=\u00bbcti-crm-integration-automate\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh2&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb image_icon_width_tablet=\u00bb75%\u00bb]<\/p>\n<p style=\"text-align: center;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Identify the caller through the interaction with Freshdesk\u00ae and offer a specialized attention for each case. All interactions will be plotted on your dashboard.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15169,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}\">Identify the caller through the interaction with Freshdesk\u00ae and offer a <strong>specialized<\/strong> attention for each case. All interactions will be plotted on your dashboard.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbIncrease sales\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-crm-integration-sales.jpg\u00bb alt=\u00bbcti-crm-integration-sales\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh2&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb image_icon_width_tablet=\u00bb75%\u00bb]<\/p>\n<p style=\"text-align: center;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Your customers will appreciate the efficiency of your call management and your agents will lose less time thanks to the integration of Fonvirtual with Freshdesk\u00ae.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15169,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}\">Your customers will appreciate the <strong>efficiency<\/strong> of your call management and your agents will lose less time thanks to the integration of Fonvirtual with Freshdesk\u00ae.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbIntegrate your virtual PBX or call center with Freshdesk\u00ae\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbLearn More\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb54px|0px|1px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; text_text_color=\u00bb#f6343f\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f;\"><span style=\"font-family: 'Roboto',Helvetica,Arial,Lucida,sans-serif; font-size: x-large;\">Advantages of integrating Freshdesk\u00ae with your phone network<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"font-weight: 300; font-size: 20px; color: #999999; text-align: center;\"><span style=\"color: #666666; font-family: 'Roboto',Helvetica,Arial,Lucida,sans-serif; font-size: large;\">The integration of <span style=\"font-family: inherit; font-weight: normal;\">Freshdesk\u00ae<\/span> and Fonvirtual offers many benefits for your business<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb||10px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbUnify All Information\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh2&#8243; header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Unify All Information\\nThe integration of Freshdesk\u00ae with the virtual PBX and Fonvirtual call center software allows you to collect all the information of your customers instantly and in a single tool.\\n&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15297,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}\">The integration of Freshdesk\u00ae with the virtual PBX and <a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\">Fonvirtual contact center software<\/a> allows you to collect all the information of your customers instantly and in a single tool.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbImprove your customer service\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh2&#8243; header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: justify;\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Improve your customer service\\nEach time agents receive a call, the system will identify the source number and automatically open the customer file to which it relates.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15297,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}\">Each time agents receive a call, the system will identify the source number and automatically open the customer file to which it relates.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/integration-cti-crm-benefits.png\u00bb alt=\u00bbcti-crm-integration-benefits\u00bb align=\u00bbcenter\u00bb align_tablet=\u00bbcenter\u00bb align_phone=\u00bb\u00bb align_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb|-5px||5px\u00bb custom_padding=\u00bb|||0px\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbAccelerate Sales Processes\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh2&#8243; header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Accelerate Sales Processes\\nThanks to the advantages offered by Artificial Intelligence, you can simplify processes and thus improve the productivity of each department of the company. Take advantage of your work tools by integrating them.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15297,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}\">Thanks to the advantages offered by Artificial Intelligence, you can simplify processes and thus improve the productivity of each department of the company. Take advantage of your work tools by integrating them.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbAct according to your results\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe052;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh2&#8243; header_font_size=\u00bb18px\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Optimizing your sales strategy is possible thanks to the complete statistics of the calls you receive through the telephony system and that are linked to the CRM.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15297,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,6710886],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}\">Optimizing your sales strategy is possible thanks to the complete statistics of the calls you receive through the telephony system and that are linked to the CRM.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb36px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbWant to integrate your call center software or virtual PBX with Freshdesk\u00ae?\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact\/\u00bb button_text=\u00bbContact Us!\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font=\u00bb|700|||||||\u00bb body_font_size=\u00bb20&#8243; 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_builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; text_text_color=\u00bb#f6343f\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"color: #f6343f; text-align: center;\">Want to know more?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #999999; font-family: inherit; font-size: large; font-weight: normal;\">Many customers have already integrated their Virtual PBX or Call center with Freshdesk\u00ae.\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb||70px|\u00bb custom_padding=\u00bb||70px|\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_image src=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2019\/12\/cti-integration-freshdesk-pbx.png\u00bb alt=\u00bbcti-integration-zoho-pbx\u00bb show_bottom_space=\u00bboff\u00bb align=\u00bbcenter\u00bb align_tablet=\u00bbcenter\u00bb align_phone=\u00bb\u00bb align_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbWhat is Freshdesk\u00ae ?\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x3d;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.17.6&#8243; header_level=\u00bbh2&#8243; header_font_size=\u00bb18px\u00bb body_text_align=\u00bbjustify\u00bb text_orientation=\u00bbjustified\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<p>Freshdesk is a customer service software that records all customer interactions in one place. It also allows the automation of repetitive tasks to improve efficiency.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=\u00bbWhat tools does it offer?\u00bb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x3d;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh2&#8243; header_font_size=\u00bb18px\u00bb body_text_align=\u00bbjustify\u00bb text_orientation=\u00bbjustified\u00bb custom_padding=\u00bb||0px|||\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">It facilitates the collaboration between work teams thanks to tools such as an internal chat or task sharing system leading to a better management of customer service. The software also provides statistics and reports to monitor agent productivity and customer satisfaction.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div itemprop=\"video\" itemscope itemtype=\"http:\/\/schema.org\/VideoObject\"><!-- [et_pb_line_break_holder] --><meta itemprop=\"duration\" content=\"PT1M57S\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"uploadDate\" content=\"2020-01-08T17:10:51Z\"\/><!-- [et_pb_line_break_holder] --><meta itemprop=\"thumbnailURL\" content=\"https:\/\/i.ytimg.com\/vi\/koM_f-jWjSE\/hqdefault.jpg\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"interactionCount\" content=\"22\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"embedURL\" content=\"https:\/\/youtube.googleapis.com\/v\/koM_f-jWjSE\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"name\" content=\"CTI integrations with Freshdesk - Virtual PBX and Call Center Software\" \/><!-- [et_pb_line_break_holder] --><meta itemprop=\"description\" content=\"\u260e\ufe0f Welcome to Fonvirtual Channel \u260e\ufe0f To subscribe, click here: https:\/\/www.youtube.com\/c\/Fonvirtual?...\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->Integrate your Virtual PBX or Call Centre Software with Freshdesk. <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\ud83d\udcbb Integrating your telephone solution with Freshdesk will allow you to:<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\ud83d\udd3bEnhance the relationship between the customer and the company.<!-- [et_pb_line_break_holder] -->\ud83d\udd3bImprove telephone management and customer service.<!-- [et_pb_line_break_holder] -->\ud83d\udd3b Calls will be traced and identified in the CRM.<!-- [et_pb_line_break_holder] -->\ud83d\udd3b Automate tasks and improve agent performance.<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\ud83d\udcc8Optimise your company&#8217;s communications with our CRM integration with the Virtual PBX service or Call Center Software.<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->You will obtain a personalised service for your business model, with the functionalities that best suit your needs: voice mail, timetables, voicemail, internal communication tools, etc. <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->If you want to find out more about CRM software integrations, this video might help you:<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\ud83d\udd34 CRM Integrations for your Virtual PBX and Call Center Software: https:\/\/youtu.be\/AEiHxriEpVI\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->More information on this link: https:\/\/fonvirtual.com\/en\/crm-cti&#8230;\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->Visit our website:<!-- [et_pb_line_break_holder] -->\u260e\ufe0f https:\/\/fonvirtual.com\/\u200ben\/\u200b<!-- [et_pb_line_break_holder] -->\ud83d\udcd3 https:\/\/fonvirtual.com\/en\/blog\/\u200b\u200b<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\ud83d\udcbc LinkedIn: https:\/\/www.linkedin.com\/company\/fonv&#8230;\u200b<!-- [et_pb_line_break_holder] -->\ud83d\udc4d Facebook: https:\/\/www.facebook.com\/Fonvirtual\u200b\/\u200b<!-- [et_pb_line_break_holder] -->\ud83d\udc24 Twitter: https:\/\/twitter.com\/fonvirtual\/\u00bb \/>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Integration with Freshdesk\u00ae Integrate your virtual PBX and 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