{"id":10564,"date":"2019-01-15T18:19:55","date_gmt":"2019-01-15T17:19:55","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/en\/?page_id=10564"},"modified":"2025-11-11T09:29:41","modified_gmt":"2025-11-11T08:29:41","slug":"cloud-contact-center","status":"publish","type":null,"link":"https:\/\/fonvirtual.com\/en\/cloud-contact-center\/","title":{"rendered":".cajon\/ingles\/cloud-contact-center"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb54px|0px|7px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb27px|0px|10px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; header_font=\u00bb|300|||||||\u00bb header_font_size=\u00bb50px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb30px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div>\n<h1 style=\"color: #f6343f; text-align: center;\">Cloud Contact Center<\/h1>\n<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.24.0&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"font-weight: 300; font-size: 25px; color: #999999; text-align: center;\">The efficiency of your contact center accessible from anywhere in the world<\/h2>\n<p style=\"text-align: center;\">\u00a0<a id=\"69da19c4b7bd1\" rel=\"wp-video-lightbox\" href=\"https:\/\/vimeo.com\/403652389?width=750&#038;height=450\" title=\"\"><img decoding=\"async\" src=\"https:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/10\/logiciel_call_center.webp\" class=\"video_lightbox_anchor_image\" alt=\"\" \/><\/a>    <script>\r\n    \/* <![CDATA[ *\/\r\n    jQuery(document).ready(function($){\r\n        $(function(){\r\n            var width = $(window).innerWidth();\r\n            var setwidth = parseFloat(750);\r\n            var ratio = parseFloat(0.6);\r\n            var height = parseFloat(450);\r\n            var link = 'https:\/\/vimeo.com\/403652389?width=750&amp;height=450';\r\n            if(width < setwidth)\r\n            {\r\n                height = Math.floor(width * 0.6);\r\n                \/\/console.log(\"device width \"+width+\", set width \"+750+\", ratio \"+0.6+\", new height \"+ height);\r\n                var new_url = wpvl_paramReplace('width', link, width);\r\n                var new_url = wpvl_paramReplace('height', new_url, height);\r\n                $(\"a#69da19c4b7bd1\").attr('href', new_url);\r\n                \/\/console.log(new_url);\r\n            }\r\n        });\r\n    });\r\n    \/* ]]> *\/\r\n    <\/script><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb0|0px|27px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbA multi-access system&#8230;\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-multiacceso.jpg\u00bb alt=\u00bbcloud-contact-center-multiacceso\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_tablet=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb custom_margin=\u00bb10px||||false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Your customers will be able to contact you through <strong>voice, video or messaging,<\/strong> through local and international landline numbers, via the internet, an app, email or Whatsapp.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bb&#8230; manageable from the cloud&#8230;\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-nube.jpg\u00bb alt=\u00bbcloud-contact-center-ACD-cloud\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_tablet=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb10px||||false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Your <strong>Cloud Contact Center<\/strong> will combine our <strong>experience<\/strong>, the <strong>efficiency<\/strong> of our ACD Cloud system and the <strong>fexibility<\/strong> of WebRTC technology.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bb&#8230; and global\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-mundial.jpg\u00bb alt=\u00bbcloud-contact-center-accesibilidad-mundial\u00bb image_icon_width=\u00bb75%\u00bb image_icon_width_tablet=\u00bb75%\u00bb image_icon_width_phone=\u00bb50%\u00bb image_icon_width_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_font_size=\u00bb18px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb10px||||false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb75%\u00bb image_max_width_tablet=\u00bb\u00bb image_max_width_phone=\u00bb50%\u00bb image_max_width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>WebRTC will allow agents and supervisors to connect wherever they go, <strong>no matter what device they use<\/strong> (computer, cell phone or tablet), and from anywhere in the world.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_padding=\u00bb25px|0px|25px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbA personalized estimate for your Contact Center\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact-form-call-center-software\/\u00bb button_text=\u00bbContact us\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#ffffff\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #f6343f;\"><strong>A contact center with multiple features to help you communicate with your customers<\/strong> <\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb|auto|-6px|auto||\u00bb custom_padding=\u00bb||28px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbLocal phone numbers\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-numero-local.jpg\u00bb alt=\u00bbsoftware-call-center-numero-local\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Fonvirtual can port your existing local phone number or give you a new one from any region you want.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbInternational phone number\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-numero-internacional.png\u00bb alt=\u00bbsoftware-call-center-numero-internacional\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Add international phone numbers from the country of your choice to your cloud contact center to give your business a worldwide presence.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbIntelligent Network Numbering\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-numero-inteligente.png\u00bb alt=\u00bbsoftware-call-center-numero-inteligente\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>If you prefer a 900 or 902 number, we&#8217;ll make it a cloud contact center contact number.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb|auto|-6px|auto||\u00bb custom_padding=\u00bb||28px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbClick to Speak button\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-click-to-speak.png\u00bb alt=\u00bbsoftware-call-center-click-to-speak\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Customers will be able to contact you through the Click to Speak buttons on your website. They can call you for free and from anywhere in the world.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbWhatsApp API\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-whatsapp-api.png\u00bb alt=\u00bbsoftware-call-center-whatsapp-api\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>The WhatsApp platform is integrated into your contact center so that agents can manage customer messages from a single software package.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbVideo conferencing\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-videoconferencia.png\u00bb alt=\u00bbcentralita-virtual-videoconferencia\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Create video conferences with clients in the easiest way possible, without installations, from any location and using any device.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb34px|0px|35px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbAny questions? Our agents will solve them\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact-form-call-center-software\/\u00bb button_text=\u00bbContact us\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#ffffff\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb transparent_background=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #f6343f;\"><strong>Add value to your communications and add features to your Cloud Contact Center<\/strong><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_margin=\u00bb|auto|-6px|auto||\u00bb custom_padding=\u00bb||28px|||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbIntegrated with your CRM\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-integracion-crm.png\u00bb alt=\u00bbsoftware-call-center-integracion\u00bb image_icon_width=\u00bb90%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb90%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Integrate your Cloud Contact Center with your CRM and centralize your customer information to gain efficiency in communications.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbPay by phone\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/ccloud-contact-center-pago-telefonico.png\u00bb alt=\u00bbsoftware-call-center-integracion\u00bb image_icon_width=\u00bb90%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb90%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Make credit card transactions during a phone call. Receive payments from your customers through a PCI secure system.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbGoogle Data Studio\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-google-data-studio.png\u00bb alt=\u00bbsoftware-call-center-google-data-studio\u00bb image_icon_width=\u00bb90%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb90%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Get complete statistics for your cloud contact center with Google Data Studio and easily monitor your company&#8217;s phone service.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbArtificial Intelligence (AI)\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-inteligencia-artificial.png\u00bb alt=\u00bbsoftware-call-center-inteligencia-artificial\u00bb image_icon_width=\u00bb90%\u00bb admin_label=\u00bbAnuncio\u00bb _builder_version=\u00bb4.16&#8243; header_level=\u00bbh3&#8243; header_text_align=\u00bbcenter\u00bb body_text_align=\u00bbcenter\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb90%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Artificial Intelligence solutions are connected to your <a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\">call center software<\/a>, giving the ACD strength, optimizing resources and creating added value.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb module_id=\u00bbherramientas\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#ffffff\u00bb custom_padding=\u00bb3px|0px|54px|0px|false|false\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #f6343f;\">Herramientas del supervisor para una gesti\u00f3n \u00f3ptima del Cloud Contact Center<\/span><\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Effective supervision<\/h3>\n<p>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe00b;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\">Multi-device interface, <strong>accessible from anywhere<\/strong><\/p>\n<p style=\"text-align: left;\">[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x7a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\">Transcriptions and <strong>listen to calls<\/strong> in real time.<\/p>\n<p style=\"text-align: left;\">[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Agent interaction<\/h3>\n<p>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x77;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong>Internal and direct chat<\/strong> with agents at all times.<\/p>\n<p style=\"text-align: left;\">[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe08b;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\">You can provide additional information or <strong>become part of the call.<\/strong><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Call recording<\/h3>\n<p>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x5d;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>All calls can be recorded.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#x2a;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\">You can set configurations to select which calls to record.<\/p>\n<p style=\"text-align: left;\">[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text _builder_version=\u00bb4.16&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Statistics<\/h3>\n<p>[\/et_pb_text][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe0ec;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\">Evaluation of calls: answered, missed&#8230;<\/p>\n<p style=\"text-align: left;\">[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe0e9;||divi||400&#8243; icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb||||||||\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\">Statistics available in real time and collected with Google Data Studio<\/p>\n<p style=\"text-align: left;\">[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb35px|0px|34px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbWant to know more?\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact-form-call-center-software\/\u00bb button_text=\u00bbContact us\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font=\u00bb|700|||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb module_id=\u00bbherramientas\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#ffffff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 style=\"text-align: center;\"><strong><span style=\"color: #f6343f;\">Advantages of Fonvirtual&#8217;s Contact Center<\/span><\/strong><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbNo investments\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-ventajas.jpg\u00bb alt=\u00bbcloud-contact-center-ventajas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><strong>WebRTC<\/strong> telephony allows the Cloud <strong>Contact Center Software<\/strong> to operate without any installations, IP phones, or new equipment. Agents will be able to make and receive calls from <strong>any device<\/strong> with internet access.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbEfficiency\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-ventajas.jpg\u00bb alt=\u00bbcloud-contact-center-ventajas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Our <strong>ACD Cloud system<\/strong> allows the Cloud <strong>Contact Center Software<\/strong> to manage calls intelligently, offering numerous features such as queues, IVR, etc.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbSimplicity\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-ventajas.jpg\u00bb alt=\u00bbcloud-contact-center-ventajas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Both agents and the supervisor will have <strong>a simple and easy interface<\/strong> with everything they need to manage the <strong>Cloud Contact Center<\/strong> intuitively from any device with internet access.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbInnovation\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-ventajas.jpg\u00bb alt=\u00bbcloud-contact-center-ventajas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Our<strong> Contact Center<\/strong> combines the knowledge and efficiency provided by years of experience with the innovation of the new WebRTC telephony.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbUbiquity\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-ventajas.jpg\u00bb alt=\u00bbcloud-contact-center-ventajas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Agents and supervisor will be able to connect from <strong>any device, anywhere in the world<\/strong>, thanks to the advantage offered by the new WebRTC telephony.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbScalability\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-ventajas.jpg\u00bb alt=\u00bbcloud-contact-center-ventajas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Our <strong>Cloud Contact Center<\/strong> solution allows you to adapt the number of agents to the immediate needs of your contact center, <strong>scaling the number<\/strong>.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbRobust\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-ventajas.jpg\u00bb alt=\u00bbcloud-contact-center-ventajas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Fonvirtual offers our own team to assist with the operation of the <strong>Cloud Contact Center<\/strong> Software at all times. As a <strong>back up<\/strong>, there is also an option to pass calls to your agents&#8217; personal phone numbers or extensions.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbExperience\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-ventajas.jpg\u00bb alt=\u00bbcloud-contact-center-ventajas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Our experience and trust earned by our many customers have influenced this <strong>optimized<\/strong> and adjusted service for all our customers.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbReliability\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-ventajas.jpg\u00bb alt=\u00bbcloud-contact-center-ventajas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><strong>WebRTC<\/strong>&#8216;s advantages over traditional IP voice includes <strong>absolute call stability and HD quality<\/strong>. There will be no more interruptions during calls, noise or delays.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.16&#8243; background_color=\u00bb#f6343f\u00bb parallax=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_cta title=\u00bbA Cloud Contact Center so you can work from anywhere\u00bb button_url=\u00bbhttps:\/\/fonvirtual.com\/en\/contact-form-call-center-software\/\u00bb button_text=\u00bbContact us\u00bb admin_label=\u00bbCall To Action\u00bb _builder_version=\u00bb4.16&#8243; header_font=\u00bb|700|||||||\u00bb header_font_size=\u00bb40&#8243; body_font=\u00bb|700|||||||\u00bb body_font_size=\u00bb20&#8243; use_background_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_button=\u00bbon\u00bb button_border_radius=\u00bb14&#8243; header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb28px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb button_text_size__hover_enabled=\u00bboff\u00bb button_one_text_size__hover_enabled=\u00bboff\u00bb button_two_text_size__hover_enabled=\u00bboff\u00bb button_text_color__hover_enabled=\u00bboff\u00bb button_one_text_color__hover_enabled=\u00bboff\u00bb button_two_text_color__hover_enabled=\u00bboff\u00bb button_border_width__hover_enabled=\u00bboff\u00bb button_one_border_width__hover_enabled=\u00bboff\u00bb button_two_border_width__hover_enabled=\u00bboff\u00bb button_border_color__hover_enabled=\u00bboff\u00bb button_one_border_color__hover_enabled=\u00bboff\u00bb button_two_border_color__hover_enabled=\u00bboff\u00bb button_border_radius__hover_enabled=\u00bboff\u00bb button_one_border_radius__hover_enabled=\u00bboff\u00bb button_two_border_radius__hover_enabled=\u00bboff\u00bb button_letter_spacing__hover_enabled=\u00bboff\u00bb button_one_letter_spacing__hover_enabled=\u00bboff\u00bb button_two_letter_spacing__hover_enabled=\u00bboff\u00bb button_bg_color__hover_enabled=\u00bboff\u00bb button_one_bg_color__hover_enabled=\u00bboff\u00bb button_two_bg_color__hover_enabled=\u00bboff\u00bb][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb admin_label=\u00bbsection\u00bb module_id=\u00bbfuncionalidades\u00bb _builder_version=\u00bb4.16&#8243; custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_phone=\u00bb\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb module_alignment=\u00bbleft\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 style=\"text-align: center;\"><strong><span style=\"color: #f6343f;\">What other features can be configured in the Cloud Contact Center?<\/span><\/strong><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbGreetings\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-locuciones.jpg\u00bb alt=\u00bbcloud-contact-center-locuciones\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb max_width_tablet=\u00bb50px\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #000000; font-family: 'Open Sans', Helvetica, Arial, Lucida, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; float: none;\">Our customized main greetings are informative messages that are heard by callers when they first initially call. They help direct the caller by listing different options based on what they\u2019re looking for. If the caller is making the call outside of business hours, the hours of operation will be listed and different options will guide the caller. Full PBX settings always contain at least four greetings.<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; padding: 0px 0px 1em; border: 0px none; outline: currentcolor none 0px; font-size: 14px; vertical-align: baseline; background: #ffffff none repeat scroll 0% 0%; color: #666666; font-family: 'Open Sans', Helvetica, Arial, Lucida, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;\"><span style=\"color: #000000; font-size: 14px;\"><strong style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px none; outline: currentcolor none 0px; vertical-align: baseline; background: transparent none repeat scroll 0% 0%; font-weight: bold;\">Welcome<\/strong><\/span><br style=\"box-sizing: border-box;\" \/><span style=\"color: #000000;\">This is a welcome message that informs the caller about the company they are calling. For example, \u201cYou have reached Fonvirtual.\u201d Depending on the PBX setting, this initial message might need a following step. It may need to guide callers through the different alternatives, such as \u201cIf you wish to speak with the accounting department, press 1. For HR, press 2.\u201d<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; padding: 0px 0px 1em; border: 0px none; outline: currentcolor none 0px; font-size: 14px; vertical-align: baseline; background: #ffffff none repeat scroll 0% 0%; color: #666666; font-family: 'Open Sans', Helvetica, Arial, Lucida, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;\"><span style=\"color: #000000; font-size: 14px;\"><strong style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px none; outline: currentcolor none 0px; vertical-align: baseline; background: transparent none repeat scroll 0% 0%; font-weight: bold;\">Busy<\/strong><\/span><br style=\"box-sizing: border-box;\" \/><span style=\"color: #000000;\">As a second option, it is always good to add another message that informs callers when all the current phone lines are busy. This allows the caller to decide whether he or she wants to leave a message or try again later.<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; padding: 0px 0px 1em; border: 0px none; outline: currentcolor none 0px; font-size: 14px; vertical-align: baseline; background: #ffffff none repeat scroll 0% 0%; color: #666666; font-family: 'Open Sans', Helvetica, Arial, Lucida, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;\"><span style=\"color: #000000; font-size: 14px;\"><strong style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px none; outline: currentcolor none 0px; vertical-align: baseline; background: transparent none repeat scroll 0% 0%; font-weight: bold;\">After hours<\/strong><\/span><br style=\"box-sizing: border-box;\" \/><span style=\"color: #000000;\">For calls made after hours of operation, we recommend including the hours of operation so they know when to call back. For example, \u201cOur customer service hours are from 7 am to 12 pm and from 3 pm until 5 pm.\u201d You may also want to include the option to leave a voicemail message so you can call them back later.<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px none; outline: currentcolor none 0px; font-size: 14px; vertical-align: baseline; background: #ffffff none repeat scroll 0% 0%; color: #666666; font-family: 'Open Sans', Helvetica, Arial, Lucida, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;\"><span style=\"color: #000000; font-size: 14px;\"><strong style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px none; outline: currentcolor none 0px; vertical-align: baseline; background: transparent none repeat scroll 0% 0%; font-weight: bold;\">Holidays<\/strong><\/span><br style=\"box-sizing: border-box;\" \/><span style=\"color: #000000;\">Lastly, it is also recommended to add a message with holiday hours of operations or office closures to specify when the office will reopen. For example, \u201cOur offices will remain closed today due to the holidays and will reopen again next Wednesday.\u201d<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_blurb title=\u00bbCall transferring\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-transferencias-de-llamadas.jpg\u00bb alt=\u00bbcloud-contact-center-transferencias\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>When an incoming call enters the PBX system, you may need to transfer that call to another extension without wanting to end the call. With call transferring, the initial extension can now transfer the call to a different extension and will now be available to answer other calls. The Fonvirtual Call Center offers two types of Call Transfers:<\/p>\n<p><strong>Attended transfer:<\/strong><br \/>When an incoming call is received, the person who answers it will be able to communicate to other extensions at the same time. That way, they may ask the other person if they are available to answer the call while the caller is placed on hold. The idea is to consult the person who is going to receive the transfer first if they want to accept the call or not. With this feature, you have the choice to either transfer the call to the second line or answer the call now.<\/p>\n<p><strong>Unattended transfer:<\/strong><br \/>This type of call transfer directly routes the call to another extension, without any previous consultation.<\/p>\n<p>[\/et_pb_toggle][et_pb_blurb title=\u00bbVIP lists\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-listas-vip.png\u00bb alt=\u00bbcloud-contact-center-listas-vip\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>For clients you want to give special treatment to and don\u2019t want them to have to wait on hold, there is the white list. That way, they can skip the whole process and be attended to immediately.<\/p>\n<p>On the contrary, the black list is for callers you don\u2019t want to receive calls from. This may be spam callers, annoying suppliers, prank callers or irritating telemarketers. We recommend putting them on the black list so that their calls will no longer be answered, or you can choose to put them on an endless hold with repetitive music. Regardless, their calls will not be attended.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbIVR\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-ivr.jpg\u00bb alt=\u00bbcloud-contact-center-ACD-cloud\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"color: #141412;\">One of the most useful PBX features is the IVR. This enables the distribution of incoming calls among different departments. That way, the caller is directed to exactly who they\u2019re looking for. For example, the message may sound like this: \u201cIf you wish to speak with the accounting department, press 1. For HR, press 2.\u201d<br \/> The only thing the caller has to do is press the number that corresponds to what they are calling for. Thanks to IVR, in most cases, we ensure that the call will be answered by the most adequate person first, based on the reason for the call.<\/p>\n<p>There are many ways to divide a particular call. For example, we can direct the call based on department or by language options. For example, \u201cFor English, press 1. Para Espa\u00f1ol, pulse 2,\u201d or by area: \u201cFor our New York office, press 1. For our L.A office, press 2.\u201d<\/p>\n<p>[\/et_pb_toggle][et_pb_blurb title=\u00bbWaiting on hold\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-cola-de-espera.jpg\u00bb alt=\u00bbcloud-contact-center-colas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"color: #141412;\">The waiting on hold in a queue with music is the next step for IVR. Once calls have been categorized, it is necessary to create a limit of callers for each type of call that can be managed in the Call Center. In order to prevent a caller from hanging up before they speak to an agent, the call waits in a queue with music until an agent is available to take the call.<\/p>\n<p>[\/et_pb_toggle][et_pb_blurb title=\u00bbCall transcriptions\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-transcripcion-de-llamadas.png\u00bb alt=\u00bbcloud-contact-center-transcripcion-llamadas\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>The supervisor will immediately receive a transcription of any agent conversation via email. The transcript can be captured in different languages and provides immediate feedback to the contact center supervisor.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbCall recording\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-grabacion-de-llamadas.jpg\u00bb alt=\u00bbcloud-contact-center-grabacion\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"color: #141412;\"><span style=\"color: #141412; font-family: 'Open Sans', Helvetica, Arial, Lucida, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\">Call recording gives access to all conversations made through the Call Center, both incoming and outgoing. It is particularly useful for the supervisor, as it allows them to find concrete statements made in any given conversation, which plays as a crucial tool for management.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_blurb title=\u00bbVoicemail\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-buzon-de-voz.jpg\u00bb alt=\u00bbcloud-contact-center-buzones\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Including voice mail is advisable, especially for cases where the contact center calls may not always be answered because an agent was busy, outside working hours, or because the call was received on a holiday.<\/p>\n<p>Voicemail offers the caller the possibility of leaving a voice message with the reason for their call. However, most callers will not leave a message and will hang up immediately.<\/p>\n<p>The voicemail box immediately informs you by email. For example: \u00ab<em>the phone number 9xx xxx xxx has tried to contact you at 16:48<\/em>\u00ab. In the event that a caller has left a voice message, it will be attached the message to the email as an MP3 file.<\/p>\n<p>This is a secondary feature that helps you prevent missing any calls.<\/p>\n<p>[\/et_pb_toggle][et_pb_blurb title=\u00bbFilter by origin\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-filtrado.jpg\u00bb alt=\u00bbcloud-contact-center-filtrado-origen\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>This feature allows special treatment to specific callers. In other words, in addition to the intelligent management system that that assigns calls to specific agents, you can filter specific calls based on predetermined criteria. For example, if calls are regularly received from abroad, it will be possible to set up a configuration so that calls from France, for example, will hear a French speaker during the call or will be answered directly by someone who speaks French.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbHours of operation\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-horarios.jpg\u00bb alt=\u00bbcloud-contact-center-horarios\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>The possibility to customize settings based on schedules and calendars is a customer favorite feature. We recommend having at least four different time frames set up for your customer service callers.<\/p>\n<p><strong>Office hours<\/strong><br \/> The main setting should be during your office hours. For example, this setting could be from Monday to Friday, 9 a.m to 2 p.m, and then from 4 p.m to 7 p.m. Withing this time frame, your incoming calls will enter the system so that they may be answered accordingly.<\/p>\n<p><strong>After hours<\/strong><br \/> The second time frame may be the known as \u201cafter hours\u201d. Anytime before or after office hours are considered \u201cafter hours.\u201d If an incoming call is made during this time frame, callers will hear a list of the correct office hours and are told to leave a voicemail message.<\/p>\n<p><strong>Holidays<\/strong><br \/> We find it useful to create a message to inform callers during the holiday season that offices are closed. We recommend creating a setting for each particular holiday. For example, on the 4th of July customers may hear: \u201cDue to Independence Day, our offices are closed today and will reopen again tomorrow\u201d<\/p>\n<p><strong>Vacation<\/strong><br \/> Finally, if the office will remain closed for an extended period of time, it is convenient to inform clients to not call during that time. For example, the message may sound like this: \u201cDue to a scheduled vacation, our offices will remain closed from July 15th until the 30th.\u201d<\/p>\n<p>[\/et_pb_toggle][et_pb_blurb title=\u00bbCaller ID\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2020\/03\/cloud-contact-center-identificacion-de-llamadas.jpg\u00bb alt=\u00bbcloud-contact-center-identificacion\u00bb admin_label=\u00bbBlurb\u00bb _builder_version=\u00bb4.16&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb animation=\u00bboff\u00bb use_border_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bbLearn more\u00bb closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#f6343f\u00bb open_icon_color=\u00bb#f6343f\u00bb admin_label=\u00bbToggle\u00bb _builder_version=\u00bb4.16&#8243; title_text_align=\u00bbcenter\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb border_radii=\u00bbon|20px|20px|20px|20px\u00bb border_color_all=\u00bb#f6343f\u00bb use_border_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"color: #666666; font-family: 'Open Sans', Helvetica, Arial, Lucida, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\">Identifying where the call is coming from is always useful when trying to identify a caller. Imagine an agent that is able to answer calls from two different call queues, e.g. administration and billing.<\/span><\/p>\n<p style=\"box-sizing: border-box; margin: 0px; padding: 0px 0px 1em; border: 0px; outline: 0px; font-size: 14px; text-size-adjust: 100%; vertical-align: baseline; background: #ffffff; color: #666666; font-family: 'Open Sans', Helvetica, Arial, Lucida, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\">Right before answering a call, the agent will hear a short message, such as \u201cadministration\u201d or \u201cbilling,\u201d so they know what the topic of the call will be before they even answer.<\/p>\n<p style=\"box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-size: 14px; text-size-adjust: 100%; vertical-align: baseline; background: #ffffff; color: #666666; font-family: 'Open Sans', Helvetica, Arial, Lucida, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\">This is especially useful for those who receive calls from different departments, so they can identify where the call is coming from. 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PBX\u00a0<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb&#xe60f;||divi||400&#8243; icon_color=\u00bb#FFFFFF\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_text_color=\u00bb#FFFFFF\u00bb body_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||||false|false\u00bb animation=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/en\/call-center-software\/\"><span style=\"color: #ffffff; font-size: 12pt;\">Call Center Software\u00a0<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; specialty_columns=\u00bb2&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_row_inner _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||-43px|||\u00bb 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header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/fonvirtual.com\/cloud-contact-center\/\"><span style=\"color: #333333; font-weight: 400; font-size: 12pt; letter-spacing: -1px;\">Visita Fonvirtual en espa\u00f1ol<\/span><\/a><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb url=\u00bbhttps:\/\/fonvirtual.com\/fr\/call-center-software\/\u00bb image=\u00bbhttps:\/\/fonvirtual.com\/en\/wp-content\/uploads\/2024\/10\/france-flag.webp\u00bb alt=\u00bbfrance flag\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb85%\u00bb _builder_version=\u00bb4.27.2&#8243; header_text_align=\u00bbleft\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb|||20px|false|false\u00bb custom_padding=\u00bb||17px|||\u00bb animation=\u00bboff\u00bb image_max_width=\u00bb85%\u00bb 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