1.0Fonvirtualhttps://fonvirtual.com/enAdminfonhttps://fonvirtual.com/en/blog/author/adminfon/rich600338<blockquote class="wp-embedded-content" data-secret="qvcISsyctS"><a href="https://fonvirtual.com/en/blog/customer-service-kpis/">Customer Service KPIs: Key Metrics and Call Dashboards to Measure Performance</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://fonvirtual.com/en/blog/customer-service-kpis/embed/#?secret=qvcISsyctS" width="600" height="338" title="«Customer Service KPIs: Key Metrics and Call Dashboards to Measure Performance» — Fonvirtual" data-secret="qvcISsyctS" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://fonvirtual.com/en/wp-includes/js/wp-embed.min.js /* ]]> */ </script> https://fonvirtual.com/en/wp-content/uploads/2026/04/kpis-llamadas.png1400932In today’s competitive landscape, delivering exceptional customer service is no longer optional—it’s a strategic advantage. But how do you know if your support team is actually performing well? The answer lies in customer service KPIs. By tracking the right metrics and using powerful call dashboards, businesses can gain deep insights into performance, improve efficiency, and […]