{"id":20377,"date":"2024-04-10T16:10:53","date_gmt":"2024-04-10T14:10:53","guid":{"rendered":"https:\/\/maroon-cobra-681026.hostingersite.com\/blog\/?p=20377"},"modified":"2025-04-10T12:30:08","modified_gmt":"2025-04-10T10:30:08","slug":"aplicaciones-sistemas-crm-call-centers","status":"publish","type":"post","link":"https:\/\/fonvirtual.com\/blog\/aplicaciones-sistemas-crm-call-centers\/","title":{"rendered":"Las 5 aplicaciones imprescindibles para tu call center"},"content":{"rendered":"\n<p><strong>Las aplicaciones son la columna vertebral de cualquier call center moderno.<\/strong> Seleccionar las herramientas correctas marcar\u00e1 la diferencia en la eficiencia y la satisfacci\u00f3n del cliente.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Aplicaciones imprescindibles para tu call center<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00bfQu\u00e9 es un call center?<\/strong><\/h2>\n\n\n\n<p>El <a href=\"https:\/\/fonvirtual.com\/software-call-center\/\">call center<\/a> es mucho m\u00e1s que un simple departamento de llamadas. Es el primer y, a menudo, \u00fanico punto de contacto entre una empresa y sus clientes.&nbsp;<\/p>\n\n\n\n<p>Su eficiencia y eficacia pueden marcar la diferencia entre la fidelizaci\u00f3n y la p\u00e9rdida de un cliente. Para gestionar este volumen de interacciones y garantizar una experiencia positiva, las empresas deben contar con las herramientas adecuadas.&nbsp;<\/p>\n\n\n\n<p>Es por ello que vamos a explorar las aplicaciones de call center indispensables para optimizar operaciones y mejorar la satisfacci\u00f3n del cliente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. La centralita virtual<\/h3>\n\n\n\n<p><strong>Una <a href=\"https:\/\/fonvirtual.com\/centralita-virtual\/\">centralita virtual<\/a> es el cerebro de un call center moderno.<\/strong> Imagina un sistema nervioso que conecta a todos los agentes, las llamadas entrantes y salientes, y proporciona datos en tiempo real sobre el rendimiento. Esta herramienta no solo facilita la gesti\u00f3n de las comunicaciones, sino que tambi\u00e9n optimiza los procesos y mejora la experiencia del cliente.<\/p>\n\n\n\n<p><strong>\u00bfPor qu\u00e9 es tan importante?<\/strong> Permite a las empresas escalar sus operaciones de manera flexible, trabajar desde cualquier lugar y personalizar la atenci\u00f3n al cliente como nunca antes. Adem\u00e1s, ofrece una serie de ventajas que van desde la reducci\u00f3n de costes hasta la mejora de la productividad.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/fonvirtual.com\/contacto-fonvirtual\/\" style=\"background-color:#f6343f\">Solicita una demo<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Software de call center<\/h3>\n\n\n\n<p><strong>Un <a href=\"https:\/\/fonvirtual.com\/software-call-center\/\">software de call center <\/a>es el que dirige las operaciones de un call center.<\/strong> Mientras que una centralita virtual se encarga de la parte t\u00e9cnica de las llamadas, el software proporciona las herramientas y la inteligencia para gestionar de manera eficiente todas las interacciones con los clientes.<\/p>\n\n\n\n<p><strong>En pocas palabras, un software de call center te permite:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Organizar y gestionar:<\/strong> Tener una visi\u00f3n completa de todas las interacciones con los clientes.<\/li>\n\n\n\n<li><strong>Automatizar:<\/strong> Eliminar tareas repetitivas y liberar a los agentes para que se enfoquen en lo que realmente importa.<\/li>\n\n\n\n<li><strong>Analizar:<\/strong> Tomar decisiones basadas en datos y mejorar continuamente el rendimiento de tu call center.<\/li>\n\n\n\n<li><strong>Integrar:<\/strong> Conectar todas tus herramientas de negocio para un flujo de trabajo m\u00e1s eficiente.<\/li>\n\n\n\n<li><strong>Escalar:<\/strong> Adaptarte a las necesidades cambiantes de tu empresa.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"630\" src=\"https:\/\/fonvirtual.com\/blog\/wp-content\/uploads\/Imagenes-para-articulos-BLOG-Fonvirtual-7-1024x630.jpg\" alt=\"Int\u00e9rprete IA\" class=\"wp-image-20379\" style=\"width:551px;height:auto\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/fonvirtual.com\/calculo-de-tarifa\/\" style=\"background-color:#f6343f\">Consulta nuestros precios<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. CRM<\/h3>\n\n\n\n<p>Un<a href=\"https:\/\/fonvirtual.com\/integracion-cti-crm\/\"> CRM<\/a> es esencial en un call center porque centraliza toda la informaci\u00f3n del cliente, permitiendo a los agentes acceder r\u00e1pidamente a datos relevantes como historial de interacciones, transacciones y preferencias.&nbsp;<\/p>\n\n\n\n<p>Esto mejora la eficiencia operativa al reducir tiempos de gesti\u00f3n y automatizar tareas repetitivas, adem\u00e1s de facilitar un servicio m\u00e1s personalizado que incrementa la satisfacci\u00f3n del cliente. Tambi\u00e9n permite gestionar y hacer seguimiento de leads de manera efectiva, optimizando tanto el servicio al cliente como las actividades de ventas.&nbsp;<\/p>\n\n\n\n<p>En general, un CRM transforma las interacciones en oportunidades para mejorar la relaci\u00f3n con los clientes y aumentar la productividad del call center.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Transcripciones y res\u00famenes de conversaciones:<\/h3>\n\n\n\n<p><a href=\"https:\/\/fonvirtual.com\/transcripcion-llamadas\/\">\u00a0Esta herramienta<\/a> no solo facilita la revisi\u00f3n y el an\u00e1lisis de las interacciones con los clientes, sino que tambi\u00e9n permite una mejor gesti\u00f3n del conocimiento y la toma de decisiones informadas. Al pasar esta informaci\u00f3n instant\u00e1neamente al CRM los <a href=\"https:\/\/fonvirtual.com\/software-call-center\/agente\/\">agentes del call center<\/a> se liberar\u00e1n de tomar notas y de registrar las interacciones con los clientes de forma manual.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Asistente virtual<\/h3>\n\n\n\n<p>A diferencia del IVR inteligente, el<a href=\"https:\/\/fonvirtual.com\/agente-virtual\/\"> Asistente virtual<\/a> se alimenta con una base de conocimiento global de la empresa y se ayuda de la inteligencia artificial para construir respuestas basadas en la informaci\u00f3n que se le configure. Este asistente ser\u00e1 capaz de atender al cliente de forma completamente aut\u00f3noma y derivar la conversaci\u00f3n del cliente al agente humano cuando se considere necesario, ya sea porque no encuentra respuesta o porque se haya preestablecido un patr\u00f3n que active la transferencia al agente humano. Igualmente, est\u00e1s interacciones quedar\u00e1n registradas y resumidas en el <a href=\"https:\/\/fonvirtual.com\/software-call-center\/crm\/\">CRM<\/a>.<\/p>\n\n\n\n[et_pb_section fb_built=\"1\" disabled_on=\"on|on|off\" _builder_version=\"4.9.10\" _module_preset=\"default\" hover_enabled=\"0\" border_width_all=\"2px\" border_color_all=\"#f6343f\" sticky_enabled=\"0\"]\r\n    [et_pb_row column_structure=\"1_2,1_2\" _builder_version=\"4.7.7\" _module_preset=\"default\"]\r\n        [et_pb_column type=\"1_2\" _builder_version=\"4.7.7\" _module_preset=\"default\"]\r\n            [et_pb_cta button_text=\"Clics\" _builder_version=\"4.9.10\" _module_preset=\"default\" body_text_color=\"#ffffff\" custom_margin=\"||||false|false\"]\r\n                <div style=\"font-size: calc(1em + 5px);\">Conoce m\u00e1s sobre el software de call center<\/div>\r\n                Nos adaptamos a las necesidades de cada empresa y trabajamos para que logres optimizar y ganar eficacia en tus comunicaciones.\r\n            [\/et_pb_cta]\r\n            [et_pb_button button_url=\"https:\/\/fonvirtual.com\/software-call-center\/\" button_text=\"Descubre m\u00e1s\" button_alignment=\"center\" _builder_version=\"4.9.10\" _module_preset=\"default\" custom_button=\"on\" button_border_radius=\"16px\"]\r\n            [\/et_pb_button]\r\n        [\/et_pb_column]\r\n        [et_pb_column type=\"1_2\" _builder_version=\"4.7.7\" _module_preset=\"default\"]\r\n            [et_pb_image src=\"https:\/\/fonvirtual.com\/blog\/wp-content\/uploads\/boton-blog-2.png\" alt=\"software call center\" title_text=\"software-call-center\" _builder_version=\"4.9.10\" _module_preset=\"default\" width=\"120%\" module_alignment=\"center\"]\r\n            [\/et_pb_image]\r\n        [\/et_pb_column]\r\n    [\/et_pb_row]\r\n[\/et_pb_section]\r\n\r\n[et_pb_section fb_built=\"1\" disabled_on=\"off|off|on\" _builder_version=\"4.9.10\" _module_preset=\"default\" border_width_all=\"2px\" border_color_all=\"#f6343f\"]\r\n    [et_pb_row _builder_version=\"4.7.7\" _module_preset=\"default\"]\r\n        [et_pb_column type=\"4_4\" _builder_version=\"4.7.7\" _module_preset=\"default\"]\r\n            [et_pb_cta button_text=\"Clics\" _builder_version=\"4.9.10\" _module_preset=\"default\" body_text_color=\"#ffffff\" custom_margin=\"||||false|false\"]\r\n                <div style=\"font-size: calc(1em + 5px);\">Conoce m\u00e1s sobre el software de call center<\/div>\r\n                Nos adaptamos a las necesidades de cada empresa y trabajamos para que logres optimizar y ganar eficacia en tus comunicaciones.\r\n            [\/et_pb_cta]\r\n            [et_pb_button button_url=\"https:\/\/fonvirtual.com\/software-call-center\/\" button_text=\"Descubre m\u00e1s\" button_alignment=\"center\" _builder_version=\"4.9.10\" _module_preset=\"default\" custom_button=\"on\" button_border_radius=\"16px\"]\r\n            [\/et_pb_button]\r\n        [\/et_pb_column]\r\n    [\/et_pb_row]\r\n[\/et_pb_section]\r\n\n","protected":false},"excerpt":{"rendered":"<p>Las aplicaciones son la columna vertebral de cualquier call center moderno. Seleccionar las herramientas correctas marcar\u00e1 la diferencia en la eficiencia y la satisfacci\u00f3n del cliente. Aplicaciones imprescindibles para tu call center \u00bfQu\u00e9 es un call center? El call center es mucho m\u00e1s que un simple departamento de llamadas. Es el primer y, a menudo, [&hellip;]<\/p>\n","protected":false},"author":101014,"featured_media":20378,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"<!-- wp:paragraph 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-->\n<p><strong>Las aplicaciones son la columna vertebral de cualquier call center moderno.<\/strong> Seleccionar las herramientas correctas marcar\u00e1 la diferencia en la eficiencia y la satisfacci\u00f3n del cliente.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading 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-->\n<h1 class=\"wp-block-heading\">Aplicaciones imprescindibles para tu call center<\/h1>\n<!-- \/wp:heading -->\n\n<!-- wp:heading 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-->\n<h2 class=\"wp-block-heading\"><strong>\u00bfQu\u00e9 es un call center?<\/strong><\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph 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-->\n<p>El <a href=\"https:\/\/fonvirtual.com\/software-call-center\/\">call center<\/a> es mucho m\u00e1s que un simple departamento de llamadas. Es el primer y, a menudo, \u00fanico punto de contacto entre una empresa y sus clientes.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p>Su eficiencia y eficacia pueden marcar la diferencia entre la fidelizaci\u00f3n y la p\u00e9rdida de un cliente. Para gestionar este volumen de interacciones y garantizar una experiencia positiva, las empresas deben contar con las herramientas adecuadas.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p>Es por ello que vamos a explorar las aplicaciones de call center indispensables para optimizar operaciones y mejorar la satisfacci\u00f3n del cliente.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3,\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<h3 class=\"wp-block-heading\">1. La centralita virtual<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:list {\"ordered\":true,\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<ol class=\"wp-block-list\"><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p><strong>Una <a href=\"https:\/\/fonvirtual.com\/centralita-virtual\/\">centralita virtual<\/a> es el cerebro de un call center moderno.<\/strong> Imagina un sistema nervioso que conecta a todos los agentes, las llamadas entrantes y salientes, y proporciona datos en tiempo real sobre el rendimiento. Esta herramienta no solo facilita la gesti\u00f3n de las comunicaciones, sino que tambi\u00e9n optimiza los procesos y mejora la experiencia del cliente.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p><strong>\u00bfPor qu\u00e9 es tan importante?<\/strong> Permite a las empresas escalar sus operaciones de manera flexible, trabajar desde cualquier lugar y personalizar la atenci\u00f3n al cliente como nunca antes. Adem\u00e1s, ofrece una serie de ventajas que van desde la reducci\u00f3n de costes hasta la mejora de la productividad.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3,\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<h3 class=\"wp-block-heading\">2. Software de call center<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:list {\"ordered\":true,\"start\":2,\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p><strong>Un <a href=\"https:\/\/fonvirtual.com\/software-call-center\/\">software de call center <\/a>es el que dirige las operaciones de un call center.<\/strong> Mientras que una centralita virtual se encarga de la parte t\u00e9cnica de las llamadas, el software proporciona las herramientas y la inteligencia para gestionar de manera eficiente todas las interacciones con los clientes.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p><strong>En pocas palabras, un software de call center te permite:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<ul class=\"wp-block-list\"><!-- wp:list-item {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<li><strong>Organizar y gestionar:<\/strong> Tener una visi\u00f3n completa de todas las interacciones con los clientes.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<li><strong>Automatizar:<\/strong> Eliminar tareas repetitivas y liberar a los agentes para que se enfoquen en lo que realmente importa.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<li><strong>Analizar:<\/strong> Tomar decisiones basadas en datos y mejorar continuamente el rendimiento de tu call center.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<li><strong>Integrar:<\/strong> Conectar todas tus herramientas de negocio para un flujo de trabajo m\u00e1s eficiente.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<li><strong>Escalar:<\/strong> Adaptarte a las necesidades cambiantes de tu empresa.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:image {\"id\":20379,\"width\":\"551px\",\"height\":\"auto\",\"sizeSlug\":\"large\",\"linkDestination\":\"none\",\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"},\"align\":\"center\"} -->\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img src=\"https:\/\/fonvirtual.com\/blog\/wp-content\/uploads\/Imagenes-para-articulos-BLOG-Fonvirtual-7-1024x630.jpg\" alt=\"Int\u00e9rprete IA\" class=\"wp-image-20379\" style=\"width:551px;height:auto\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:heading {\"level\":3,\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<h3 class=\"wp-block-heading\">3. CRM<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:list {\"ordered\":true,\"start\":3,\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p>Un<a href=\"https:\/\/fonvirtual.com\/integracion-cti-crm\/\"> CRM<\/a> es esencial en un call center porque centraliza toda la informaci\u00f3n del cliente, permitiendo a los agentes acceder r\u00e1pidamente a datos relevantes como historial de interacciones, transacciones y preferencias.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p>Esto mejora la eficiencia operativa al reducir tiempos de gesti\u00f3n y automatizar tareas repetitivas, adem\u00e1s de facilitar un servicio m\u00e1s personalizado que incrementa la satisfacci\u00f3n del cliente. Tambi\u00e9n permite gestionar y hacer seguimiento de leads de manera efectiva, optimizando tanto el servicio al cliente como las actividades de ventas.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p>En general, un CRM transforma las interacciones en oportunidades para mejorar la relaci\u00f3n con los clientes y aumentar la productividad del call center.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3,\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<h3 class=\"wp-block-heading\">4. Transcripciones y res\u00famenes de conversaciones:<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:list {\"ordered\":true,\"start\":4,\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p>&nbsp;Esta herramienta no solo facilita la revisi\u00f3n y el an\u00e1lisis de las interacciones con los clientes, sino que tambi\u00e9n permite una mejor gesti\u00f3n del conocimiento y la toma de decisiones informadas. Al pasar esta informaci\u00f3n instant\u00e1neamente al CRM los <a href=\"https:\/\/fonvirtual.com\/software-call-center\/agente\/\">agentes del call center<\/a> se liberar\u00e1n de tomar notas y de registrar las interacciones con los clientes de forma manual.&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3,\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<h3 class=\"wp-block-heading\">5. Asistente virtual<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:list {\"ordered\":true,\"start\":5,\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph {\"extended_widget_opts\":{\"id_base\":-1,\"column\":{\"desktop\":\"12\",\"tablet\":\"12\",\"mobile\":\"12\"},\"alignment\":{\"desktop\":\"default\",\"tablet\":\"default\",\"mobile\":\"default\"},\"roles\":{\"state\":\"\",\"options\":\"hide\"},\"visibility\":{\"selected\":\"0\",\"options\":\"hide\",\"acf\":{\"visibility\":\"hide\",\"field\":\"\",\"condition\":\"\",\"value\":\"\"}},\"author_page\":{\"author_pages\":{\"selections\":\"1\"}},\"devices\":{\"options\":\"hide\"},\"days\":{\"options\":\"hide\"},\"dates\":{\"options\":\"hide\",\"from\":\"\",\"to\":\"\"},\"styling\":{\"selected\":\"0\",\"bg_image\":\"\",\"background\":\"\",\"background_hover\":\"\",\"heading\":\"\",\"text\":\"\",\"links\":\"\",\"links_hover\":\"\",\"border_color\":\"\",\"border_type\":\"\",\"border_width\":\"\",\"background_input\":\"\",\"text_input\":\"\",\"border_color_input\":\"\",\"border_type_input\":\"\",\"border_width_input\":\"\",\"background_submit\":\"\",\"background_submit_hover\":\"\",\"text_submit\":\"\",\"border_color_submit\":\"\",\"border_type_submit\":\"\",\"border_width_submit\":\"\",\"list_border_color\":\"\",\"table_border_color\":\"\"},\"class\":{\"selected\":\"0\",\"link\":\"\",\"id\":\"\",\"classes\":\"\",\"animation\":\"\",\"event\":\"enters\",\"speed\":\"\",\"offset\":\"\",\"delay\":\"\",\"logic\":\"\"},\"tabselect\":\"0\"}} -->\n<p>A diferencia del IVR inteligente, el Asistente virtual se alimenta con una base de conocimiento global de la empresa y se ayuda de la inteligencia artificial para construir respuestas basadas en la informaci\u00f3n que se le configure. Este asistente ser\u00e1 capaz de atender al cliente de forma completamente aut\u00f3noma y derivar la conversaci\u00f3n del cliente al agente humano cuando se considere necesario, ya sea porque no encuentra respuesta o porque se haya preestablecido un patr\u00f3n que active la transferencia al agente humano. Igualmente, est\u00e1s interacciones quedar\u00e1n registradas y resumidas en el <a href=\"https:\/\/fonvirtual.com\/software-call-center\/crm\/\">CRM<\/a>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph 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