{"version":"1.0","provider_name":"Fonvirtual Blog","provider_url":"https:\/\/fonvirtual.com\/blog","author_name":"Ana L\u00f3pez","author_url":"https:\/\/fonvirtual.com\/blog\/author\/adminfon\/","title":"M\u00e9tricas y an\u00e1lisis de atenci\u00f3n al cliente: convierta datos en decisiones - Fonvirtual Blog","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"NcQXRpzHIP\"><a href=\"https:\/\/fonvirtual.com\/blog\/metricas-atencion-cliente\/\">M\u00e9tricas y an\u00e1lisis de atenci\u00f3n al cliente: convierta datos en decisiones<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/fonvirtual.com\/blog\/metricas-atencion-cliente\/embed\/#?secret=NcQXRpzHIP\" width=\"600\" height=\"338\" title=\"\u00abM\u00e9tricas y an\u00e1lisis de atenci\u00f3n al cliente: convierta datos en decisiones\u00bb \u2014 Fonvirtual Blog\" data-secret=\"NcQXRpzHIP\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/fonvirtual.com\/blog\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/fonvirtual.com\/blog\/wp-content\/uploads\/metricas-y-analisis.jpg","thumbnail_width":1400,"thumbnail_height":932,"description":"La atenci\u00f3n al cliente enfrenta retos constantes. Usar datos para corregir errores en la atenci\u00f3n al cliente es vital. Este art\u00edculo muestra c\u00f3mo transformar informaci\u00f3n en decisiones estrat\u00e9gicas para mejorar la calidad de las llamadas y optimizar la atenci\u00f3n telef\u00f3nica en empresas. Por qu\u00e9 medir la atenci\u00f3n al cliente es clave para las empresas Medir [&hellip;]"}